1994 PONTIAC GRAND-AM ESP

Service & Appearance Care
Uniform Tire Quality
Grading
(CONT.)
Traction - A, B, C
The traction grades, from highest to
lowest are: A,
B, and C. They represent
the tire’s ability to stop on wet pavement
as measured under controlled conditions
on specified government test surfaces of
asphalt and concrete.
A tire marked C
may have poor traction performance.
Warning: The traction grade assigned to
this tire is based on braking
(straight-ahead) traction tests and does
not include cornering (turning) traction.
Temperature - A, B, C
The temperature grades are A (the
highest),
B, and C, representing the tire’s
resistance to the generation
of heat and its
ability to dissipate heat when tested under
controlled conditions on a specified
indoor laboratory test wheel. Sustained
high temperature can cause the material
of the tire to degenerate and reduce tire
life, and excessive temperature can lead to
sudden tire failure.
The grade C corresponds to a level of
performance which all passenger car tires
must meet under the Federal Motor
Vehicle Safety Standard
No. 109. Grades
B and A represent higher levels of
performance on the laboratory test wheel
than the minimum required by law.
Warning: The temperature grade for this
tire is established for a tire that is properly
inflated and not overloaded. Excessive
speed, underinflation, or excessive
loading, either separately or
in
combination, can cause heat buildup and
possible tire failure.
These grades are molded on the sidewalls
of passenger car tires.
While the tires available as standard or
optional equipment on General Motors
vehicles may vary with respect to these
grades, all such tires meet General Motors
performance standards and have been
approved for use on General Motors
vehicles. All passenger type
(P Metric)
tires must conform to Federal safety
requirements
in addition to these grades.
Wheel Alignment and Tire
Balance
The wheels on your vehicle were aligned
and balanced carefully
at the factory to
give you the longest tire life and best
werall performance.
[n most cases, you will not need to have
your wheels aligned again. However,
if
you notice unusual tire wear or your
vehicle pulling one way or the other, the
alignment may need to be reset. If you
notice your vehicle vibrating when
driving on a smooth road, your wheels
may need to be rebalanced.
Wheel Replacement
Replace any wheel that is bent, cracked or
badly rusted. If wheel nuts keep coming
loose, the wheel, wheel bolts, and wheel
nuts should be replaced. If the wheel
leaks air, replace
it (except some
aluminum wheels, which can sometimes
be repaired). See your Pontiac dealer
if
any of these conditions exist.
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Maintenance Schedule
Section E: Maintenance Record
After the scheduled services are performed, record the date,
odometer reading and who performed the service in the
columns indicated. When completing the Maintenance
Performed column, insert the numbers from the Schedule I or
Schedule
I1 maintenance charts which correspond to the
maintenance performed. Also,
you should retain all
maintenance receipts. Your owner information portfolio is a
convenient place to store them.
Maintenance Record
ODOMETER
DATE MAINTENANCE
PERFORMED
SERVICED BY READING
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Customer Assistance Information
Customer Satisfaction
Procedure
four satisfaction and goodwill are
mportant to your dealer and Pontiac.
gormally, any concern with the sales
ransaction or the operation of your
lehicle will be resolved by your dealer's
sales or Service Departments.
sometimes, however, despite the best
ntentions of all concerned,
nisunderstandings can occur. If your
oncern has not been resolved to your
atisfaction, the following steps should
'e taken:
STEP ONE -- Discuss your concern with
a member of dealership management.
Normally, concerns can be quickly
resolved at that level. If the matter has
already been reviewed with the Sales,
Service, or Parts Manager, contact
the
owner of the dealership or the General
Manager.
STEP TWO-- If after contacting a
member
of dealership management, it
appears your concern cannot be resolved
by the dealership without further help,
contact the Pontiac Customer Assistance
Center by calling 1-800-PM CARES.
In Canada, contact GM of Canada
Customer Assistance Center in Oshawa
by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto
Rico or
U.S. Virgin Islands, call
1-809-763- 13
15. In all other overseas
locations, contact GM North American
Export Sales in Canada by calling
1-905-644-41
12.
For prompt assistance, please have the
Following information available to give
the Customer Assistance Representative:
0
0
0
0
0
Your name, address, home and
business telephone numbers
Vehicle Identification Number (This is
available from the vehicle registration or title, or the plate at the left top of
the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present
mileage
Nature of concern
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