1994 OLDSMOBILE BRAVADA phone

Part 7: Maintenance Schedule
This part tells you when to perform
vehicle maintenance and what fluids
and lubricants to use.
Part 6: Service & Appearance Care Part 8: Customer Assistance Information
Here the manual tells you how to keep This
part includes important
your Oldsmobile running properly and information about reporting safety
looking good. defects and
gives you details about
the “Roadside Assistance” program.
You
will also find customer
satisfaction phone numbers (including customer satisfaction
numbers for the hearing and speech impaired)
as well as the mediation/
arbitration procedure. We’ve
also
included ordering information for
service publications in this
part.
Part 9: Index
Here’s an alphabetical listing of
almost every subject in this manual.
You can use it to quickly find
something you want to read.
Service Station Information:
This is a quick reference of service
information. You can find it on the
last page
of this manual.
P
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Accessory Power Outlets
The two power outlets on the center
console can be used to plug in electrical
equipment such as a cellular telephone,
CB radio, etc. Follow the proper
installation instructions that are
included with any electrical equipment
you install.
NOTICE:
When using the accessory power
outlets:
Maximum load of all electrical
equipment should not exceed
8
amps.
Be sure to turn off any electrical
equipment when
not in use.
Leaving electrical equipment on
for extended periods can drain
your battery.
Storage Compartments
The center console has a cup holder and
two storage compartments.
To open the cup holder, lightly press on
the edge.
Push the cup holder back in until it
clicks when it’s not in use.
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This helps clear the intake ducts of
snow and moisture, and reduces the
chance
of fogging the inside of your
windows.
Keep the air path under the front
seats and console clear of objects.
This helps air to circulate throughout
your vehicle.
Audio Systems
The following pages describe the audio
systems available for your Oldsmobile,
and how to get the best performance
from them. Please read about the
system in your vehicle.
Hearing damage from loud noise is
almost undetectable until it is too late.
Your hearing can adapt to higher
volumes of sound. Sound that seems
normal can be loud and harmful to your
hearing. Take precautions by adjusting
the volume control on your radio to a
safe sound level before your hearing
adapts to it.
To help avoid hearing loss or damage:
1. Adjust the volume control to the
lowest setting.
2. Increase the volume slowly until you
hear comfortably and clearly.
NOTICE:
Before you add any sound
equipment to your vehicle
- like a
tape player, CB radio, mobile
telephone or two-way radio
- be
sure
you can add what you want. If
you can, it’s very important to do it
properly. Added sound equipment
may interfere with the operation
of
your vehicle’s engine, Delcom radio
or other systems, and even damage
them. And, your vehicle’s systems
may interfere with the operation of
sound equipment that has been
added improperly.
So, before
adding sound equipment, check
with your dealer and be sure to
check federal rules covering mobile
radio and telephone units.
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Setting the Clock
Setting the clock is easy.
I. With the radio on or off and the
ignition
on, press SET. The SET
indicator will appear on the digital
screen for five seconds.
2. You must begin to set the clock to
the correct hour and minute during
those five seconds. Press
SCAN to
set the correct hour. Press
SEEK to
set the correct minute.
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Your Driving and the Road
126
Hydroplaning
Hydroplaning is dangerous. So much
water can build up under your tires that
they can actually ride on the water. This
can happen
if the road is wet enough
and you’re going fast enough. When
your vehicle is hydroplaning, it has little
or no contact with the road.
Hydroplaning doesn’t happen often.
But it can
if your tires haven’t much
tread or
if the pressure in one or more is
low. It can happen
if a lot of water is
standing on the road.
If you can see
reflections
horn trees, telephone poles,
or other vehicles, and raindrops
“dimple” the water’s surface, there
could be hydroplaning.
Hydroplaning usually happens at higher
speeds. There just isn’t a hard and fast
rule about hydroplaning. The best advice
is to
slow down when it is raining.
Some Other Rainy Weather Tips
Turn on your low-beam headlights -
not just your parking lights - to help
make you more visible to others.
Besides slowing down, allow some
extra following distance. And be
especially careful when you pass
another vehicle. Allow yourself more
clear room ahead, and be prepared to
have your view restricted by road
spray.
Have good tires with proper tread
depth. (See
Tires in the Index.)
A , ”
I City Driving
One of the biggest problems with city
streets is the amount
of traffic on them.
You’ll want
to watch out for what the
other drivers are doing and pay
attention to traffic signals.
Here are ways to increase your safety in
city driving:
Know the best way to get to where
you are going. Get a city map and
plan your trip into an unknown part
of the city just as you would for a
cross-country trip.
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Customer Assistance Informtion
222
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
mportant to your dealer and
3ldsmobile. Normally, any concern
with the sales transaction or the
3peration of your vehicle will be
resolved by your dealer’s Sales or
Service Departments. Sometimes,
however, despite the best intentions of
dl concerned, misunderstandings can
3ccur. If your concern has not been
resolved to your satisfaction, the
€allowing steps should be taken:
STEP ONE - Discuss your concern
with a member of dealership
management. Complaints can often be
quickly resolved at that level. If the matter has
already been reviewed with
the Sales, Service, or Parts Manager,
contact the owner of the dealership or
the General Manager.
STEP TWO - If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by the dealership without
further help, contact the Oldsmobile
Customer Assistance Network by
calling 1-800-442-6537. In Canada,
contact GM of Canada Customer
Assistance Center in Oshawa by calling
1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In
Puerto Rico or
U.S. Virgin Islands, call
1-809-763-1315. In all other overseas
locations, contact GM North American
Export Sales in Canada by calling
For prompt assistance, please have the
following information available to give
the Customer Assistance Representative:
Your name, address, telephone number
Vehicle Identification Number (This
1-416-644-4112.
is available from the vehicle
registration or title, or the plate
at the left
top of the instrument panel and
visible through the windshield.)
Dealership name and location
Vehicle delivery date and present
9 Nature of concern
We encourage you to call the toll free
number listed previously in order to
give your inquiry prompt attention.
However, if you wish to write
Oldsmobile, write to
United States
Customer Assistance Representative
Oldsmobile Central Office
920 Townsend St.
P.O. Box 30095
Lansing, MI 48909
Canada
Customer Assistance Center
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H
8P7
When contacting Oldsmobile, please
remember that your concern will likely
be resolved in the dealership, using the
dealership’s facilities, equipment and
personnel. That is why we suggest
you
follow Step One first if you have a concern.
mileage
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I Customer Assistance for the
Hearing
or Speech Impaired
(TDW
To assist owners who have hearing
difficulties, Oldsmobile has installed
special TDD (Telecommunication
Devices for the Deaf) equipment at its
Customer Assistance Center. Any
hearing or speech impaired customer
who has access to a TDD or a
conventional teletypewriter
(TTY) can
communicate with Oldsmobile by
dialing: 1-800-TDD-OLDS. (TDD users
in Canada can dial 1-800-263-3830.)
I GMParticipation in BBB
AUTO LmE- Alternative
Resolution Program*
Both Oldsmobile and your Oldsmobile
dealer are committed to maling sure
you are completely satisfied with your
new vehicle. If a situation arises where
you feel your concern has not been
adequately addressed, our experience
has shown that the Customer
Satisfaction Procedure described earlier in
this section is very successful at
resolving problems.
There may be instances where an
impartial third-party can assist in arriving
at a solution to a disagreement regarding
vehicle repairs or interpretation of the
New Vehicle Limited Warranty. To assist
in resolving these disagreements
Oldsmobile voluntarily participates
in
BBB AUTO LINE.
BBB
AUTO LINE is an out-of-court
program administered by the Better
Business Bureau system to settle disputes
between customers and automobile
manufacturers. This program is available
free of charge to customers who currently
own or lease a GM vehicle.
If you are not satisfied after following
the Customer Satisfaction Procedure,
you may contact the BBB using the toll-
free telephone number, or write them at
the following address:
BBB AUTO LINE
Council
of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5100
To file a claim, you will be asked to
provide your name and address, your
vehicle identification number (VIN)
,
and a statement of the nature of your
complaint. Eligibility is limited by
vehicle age and mileage, and other
factors.
We prefer you utilize the Customer
Satisfaction Procedure before you resort
to AUTO LINE, but you may contact
the BBB at any time. The BBB will
attempt
to resolve the complaint serving
as an intermediary between you and
Oldsmobile. If this mediation is
unsuccessful, an informal hearing will
be scheduled where eligible customers
may present their case
to an impartial
third-party arbitrator.
The arbitrator will male a decision
which you may accept or reject.
If you
accept the decision,
GM will be bound
by that decision. The entire dispute
resolution procedure should ordinarily
take about forty days from the time you
file a claim until a decision is made.
II
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Toll-Free Telephone Number
If you want an ordering form for an
index or a subscription, just call toll-
free and we'll be happy to send you one.
Automated recording equipment will
take your name and mailing address.
The number to call is
1-800-551-4123.
Copies at Participating Dealers
Copies of Indexes and PSP's are at your
participating Oldsmobile dealer.
You
can ask to see them.
A VERY IMPORTANT REMINDER:
These
PSP's are meant for technicians.
They are not meant for the "do-it-
yourselfer." Technicians have the
equipment, tools: safety instructions, and
know-how to do a job quickly and safely.
Oldsmobile Service Manuals
For Service Manual cost and ordering
information call
1-800-551-4123.
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