Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and GMC
Truck. Normally, any concern
with the sales transaction or the operation of
your vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions
of all concerned,
misunderstandings can occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE - Discuss your concern with a member of dealership
management. Normally, concerns can be quickly resolved at that
level. If
the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner of the dealership or the General Manager.
STEP TWO - If after contacting a member of dealership management, it
appears your concern cannot be resolved by the dealership without further
help, contact your GMC Truck Consumer Relations Manager by calling
I -800-GMC-TRUCK ( 1 -8OO-462-8782, Customer Assistance prompt.) In
Canada, contact GM of Canada Customer Assistance Center in Oshawa bl
calling 1-800-263-3777 (English) or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico or U.S. Virgin Islands, cal
1-809-763-1315. In all other overseas locations, contact GM North
American Export Sales in Canada by calling
1-905-644-41 12.
For prompt assistance, please have the following information available to
give the Customer Assistance Manager:
0 Your name, address, home and business telephone number
0 Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate at the left top
of the instrument panel
r
I
and visible through the windshield.)
Dealership name and location
0 Vehicle delivery date and present mileage
Nature of concern
We encourage
you to call the toll free number listed previously in order to
give your inquiry prompt attention. However, if you wish to write GMC
Truck, write to:
GMC Truck Customer Assistance
31
E. Judson Street 1607-04
Pontiac, MI 48342-2230
Refer to your Warranty and Owner Information booklet for addresses
of
Canadian and GM overseas offices.
When contacting
GMC Truck, please remember that your concern will
likely be resolved
in the dealership, using the dealership’s facilities,
8-2
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C
Camper Wiring Harness ........................................... 2-83
Capacities/Specification Charts ..................................... 6-91
CarbonMonoxide
............................................... 2-33
CargoLamp
.................................................... 2-52
Cassette Tape Player (see “Audio Systems”
)
Catalyticconverter .............................................. 6-64
Certificationire Label
........................................... 6-65
Changing a Flat Tire
......................................... 5-26, 5-32
Chemical Paint Spotting
........................................... 6-87
Child Restraints (See “Safety Belts”)
CHMSLFeedWire
.............................................. 2-82
Cigarette LightedAshtrays
..... ................................... 2-52
Circuit Breakers (See “Fuses”)
Cleaning
Finishcare
.................................................. 6-85
Glass
....................................................... 6-84
Insideofvehicle
.............................................. 6-81
Instrumentpanel. Top
.......................................... 6-83
Outsideofvehicle
............................................. 6-84
Special Problems
.............................................. 6-82
VinylorLeather
.............................................. 6-83
Wheels and Tires
.............................................. 6-86
Windshield
.................................................. 6-84
Clock
......................................................... 3-18
AM-FM Stereo Audio System with Cassette Deck
................... 3-11
AM-FM Stereo Audio System with Cassette Deck and Equalizer
... 3-14. 3-18
Conversion to Chassis Cab
........................................ 6-70
Coolant (See “Engine”)
Cooling System Capacity
.......................................... 5-17
Crankcase Capacity
.............................................. 6-93
Increasespeed
............................................... 2-46
CruiseControl
.................................................. 2-44
EraseSpeedMemory .......................................... 2-48
OnHills
..................................................... 2-48
Passing
..................................................... 247
Reducespeed
................................................ 2-47
Resume
..................................................... 2-46
Set
......................................................... 2-45
ToGetOutOf
................................................ 2-48
Customer Assistance for the Hearing or Speech Impaired
................. 8-3
Customer Satisfaction Procedure
..................................... 8-2
Daytime Running Lights (Canada Only)
......................... 2.50, 2.75
Indicator Light
.......................................... 2.50. 2.75
Diesel Fuel (See “Fuel”)
DomeLights
.................................................... 2-51
Doors
.......................................................... 2-7
Locks ........................................................ 2-5
Driving Across an Incline
............................................. 4-21
After Off-Road Driving
........................................ 4-22
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ProCarManuals.com
