1994 GMC SIERRA service

Recommended Fluids & Lubricants
NOTE: Fluids and lubricants identified below by name, part number or
specification may be obtained from your GM Dealer.
USAGE
Engine Oil - Gasoline
Engines
Engine
Oil - Diesel Engines
Engine Coolant
Hydraulic Clutch System
Hydraulic Brake Systems
Parking Brake Cables
Power Steering System
Automatic Transmission
FLUIDLUBRICANT
API service SH or SG Energy
Conserving I1 oils
of the recommended
viscosity. The
“SH” designation may be
shown alone or
in combination with
others, such
as “SH/CD,” “SH, SG,
CD,”“SG/CD,” etc. To determine the
preferred viscosity for your vehicle’s
engine, see “Engine Oil” in the Index.
API service CF4SH. The
“CF4SH”
designation may be shown alone or in
combination
with others, such as
“CF-4/SG,” “CE/SH” or “CE/SG,” etc.
The designation may
also be listed in
reverse order, such
as “SH/CF-4.” To
determine the preferred viscosity for
your vehicle’s engine, see “Engine Oil”
in the Index.
Mixture
of water and a good quality
ethylene glycol base antifreeze
conforming
to “GM Specification
6038-M” (GM Part No. 1052753)’ or
approved recycled coolant conforming to
“GM Specification
603%”’ with a
complete coolant flush and refill.
Hydraulic Clutch Fluid (GM Part No.
I2345347 or equivalent).
Delco Supreme
11 @ brake fluid (GM
Part No.
1052535 or equivalent DOT-3
brake fluid).
Chassis Lubricant (GM Part No.
I2346003 or equivalent) or lubricant
meeting requirements of NLGI Grade
2,
Category LB or GC-LB.
GM Power Steering Fluid (GM Part
No. 1050017 or equivalent) conforming
to
“GM Specification 99850 10.”
DEXRON~ 111 or DEXRON~ IIE
Automatic Transmission Fluid.
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Maintenance Record
After each of the preceding Scheduled Maintenance Services is performed,
record the date, odometer reading, services performed (list item numbers)
and
who performed the services in the appropriate column. In addition,
retain copies
of your receipts. It is suggested that receipts be kept with your
Owner’s Manual.
TO001
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Service Station Checks
It is important for you or a service station attendant to perform these
under-hood checks at each fuel fill.
Check the engine oil level and add if necessary.
Check the engine coolant level in the recovery bottle and add \
if
necessary.
Check the windshield washer fluid level and add if necessary.
See these items in the Index for information on how to check them.
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Customer Assistance Information
Section
Here you will find out how to contact GMC Truck if you need assistance.
This section also tells you how to obtain service publications and
how to
report any safety defects.
Customer Satisfaction Procedure
. . . . . . . . . . . . . . . . . , . . . . . . . . . . . . . 8-2
Customer Assistance for the Hearing or Speech Impaired (TDD)
. . . , . 8-3
GM Participation in BBB AUTO LINE - Alternative Dispute Resolution
Program
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Reporting Safety Defects To the United States Government
. . . . . . . . . . 8-4
Reporting Safety Defects
To the Canadian Government . . . . . . . . . . . . . 8-5
Reporting Safety Defects
To General Motors . . . . . . . . . . . . . . . . . . . . . 8-5
Roadside Assistance
. . . . . . . . . , . . . . , . , . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Courtesy Transportation
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Service Publications
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
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Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and GMC
Truck. Normally, any concern
with the sales transaction or the operation of
your vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions
of all concerned,
misunderstandings can occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE - Discuss your concern with a member of dealership
management. Normally, concerns can be quickly resolved at that
level. If
the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner of the dealership or the General Manager.
STEP TWO - If after contacting a member of dealership management, it
appears your concern cannot be resolved by the dealership without further
help, contact your GMC Truck Consumer Relations Manager by calling
I -800-GMC-TRUCK ( 1 -8OO-462-8782, Customer Assistance prompt.) In
Canada, contact GM of Canada Customer Assistance Center in Oshawa bl
calling 1-800-263-3777 (English) or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico or U.S. Virgin Islands, cal
1-809-763-1315. In all other overseas locations, contact GM North
American Export Sales in Canada by calling
1-905-644-41 12.
For prompt assistance, please have the following information available to
give the Customer Assistance Manager:
0 Your name, address, home and business telephone number
0 Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate at the left top
of the instrument panel
r
I
and visible through the windshield.)
Dealership name and location
0 Vehicle delivery date and present mileage
Nature of concern
We encourage
you to call the toll free number listed previously in order to
give your inquiry prompt attention. However, if you wish to write GMC
Truck, write to:
GMC Truck Customer Assistance
31
E. Judson Street 1607-04
Pontiac, MI 48342-2230
Refer to your Warranty and Owner Information booklet for addresses
of
Canadian and GM overseas offices.
When contacting
GMC Truck, please remember that your concern will
likely be resolved
in the dealership, using the dealership’s facilities,
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Roadside Assistance
GMC Truck’s Roadside Assistance provides stranded owners with
over-the-phone roadside repairs or towing service for disabled vehicles.
This service combines the efforts of technically trained telephone
representatives with a network
of GMC Truck’s dealer services.
Just dial GMC Truck Roadside Assistance at 1-800-GMC TRUCK
(1-800-462-8782, Roadside Assistance prompt) to reach a qualified
representative who can assist you
in repair or arrange a tow. Other
recommended services can also be arranged for situations such as retrieving
locked-in keys, changing a tire, or delivering gasoline, at
a charge to the
owner. We also provide dealer information at no charge such as location
of
the nearest GMC Truck dealer and their hours of operation.
Roadside Assistance is available 24 hours a day, seven days a week,
365
days a year, including weekends and holidays. Should you have any
questions about roadside assistance, call the GMC Truck Roadside
Assistance Center or contact your dealer.
Courtesy Transportation
The GMC Truck Commitment Plus Program offers courtesy
transportation for customers when obtaining warranty service. The
Courtesy Transportation Program is available to retail purchasers
of
Commitment Plus eligible 1994 GMC light duty trucks. This program
is offered in conjunction with the
36 month/36,000 mile BUMPER TO
BUMPER New Vehicle Limited Warranty.
0 In Canada, please consult your GM Dealer for information on
courtesy transportation.
COURTESY TRANSPORTATION INCLUDES
0 One way SHUTTLE RIDE from the dealership (up to 10 miles) for
same-day warranty repairs.
0 A loaner vehicle will be made available for overnight warranty repairs
up
to a 5 day maximum, or a $30 allowance for a rental vehicle, cab,
bus or other transportation in lieu
of a loaner. (Bringing vehicles in late
in the day, for service on the next day,
does not constitute overnight
repairs
.)
0 GAS allowance of $10 a day for rides provided by another person (i.e.,
friend, neighbor, etc.)
in lieu of rental for overnight warranty repair up
to 5 day maximum.
Note: All Courtesy Transportation arrangements will be administered
by
your GMC Truck dealership service management. All requests
should reflect actual costs up to and not to exceed the maxim\
um
allowable dollar limits.
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0 The Commitment Plus Courtesy Transportation Program is not part of
the BUMPER
TO BUMPER Limited Warranty. GMC Truck reserves
the right to make any changes or discontinue the Courtesy
Transportation Program at any time without notification.
For additional program details contact your GMC Truck dealer.
Note: Because of insurance liability considerations, age restrict.ions
exist in some states when loaning dealer owned vehicles or obt\
aining
vehicles
from rental establishments. See your dealer for details.
Service Publications
Information on how to obtain Product Service Publications (PSP’s),
Subscriptions, Indexes and Summaries as described below is applicable only
in the fifty U.S. States (and the District of Columbia) and only for light
trucks with GVWR less than
10,000 pounds (4536 kg).
In Canada, information pertaining to Product Service Bulletins and Indexes
can be obtained by writing to:
General Motors
of Canada Limited
Service Publications Department
1908 Colonel Sam Dr.
Oshawa, Ontario L1H
8P7
GMC Truck regularly sends its dealers useful service bulletins about GMC
Truck products. GMC Truck monitors product performance in the field. We
then prepare bulletins for servicing our products better. Now, you can get
these bulletins too.
Bulletins cover various subjects. Some pertain to the proper use and care of
your vehicle. Some describe costly repairs. Others describe inexpensive
repairs which, if done on time with the latest parts, may avoid future costly
repairs. Some bulletins tell a technician how to repair a new or unexpected
condition. Others describe a quicker way to fix your vehicle. They can. help
a technician service your vehicle better.
Most bulletins apply to conditions affecting a small number of cars or
trucks. Your GMC Truck dealer or a qualified technician may have to
determine if a specific bulletin applies to your vehicle.
Individual PSP’s
If you don’t want to buy all the PSP’s issued by GMC Truck for all models
in the model year, you can buy individual PSP’s, such as those which may
pertain to a particular model. To do this,
you will first need to see our index
of PSP’s. It provides a variety of information. Here’s what you’ll find in the
index and how you can get
one:
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What You’// Find in the Index;
A list of all PSP’s published by GMC Truck in a model year. PSP’s
covering all models of GMC light trucks are listed in the same index.
Ordering information so you can buy the specific PSP’s you may want.
Price information for the PSP’s you may want to buy.
How You Can Get an Index:
Indexes are published periodically. Most of the PSP’s which could
potentially apply to the most recent GMC Truck models will be listed
in the
most recent publication for that model year. This means you may want
to
wait until the end of the model year before ordering an index, if you are
interested
in buying PSP’s pertaining to a current model year car or truck.
Some
PSP’s pertaining to a particular model year vehicle may be published in
later years, and these would be listed in the later year’s index. When you order
an index for a model year that is not over
yet, we’ll send you the most recently
published issue. Check the ordering form
for indexes for earlier model years.
Cut out the ordering form,
fill it out, and mail it in. We will then see to it
that an index is mailed to you. There is no charge for indexes for the
1939-1 994 model years.
Toll-Free Telephone Number
If you want an additional ordering form for an index or a subscription, just
call toll-free and we’ll be happy to send you one. Automated recording
equipment will take your name and mailing address. The number to call is
1-800-551-4123.
Copies at Participating Dealers
Copies of Indexes and individual PSP’s are at your participating GMC
Truck dealer.
You can ask to see them.
A Very lmportant Reminder
These PSP’s are meant for technicians. They are not meant for the
“do-it-yourselfer”. Technicians have the equipment, tools, safety
instructions, and know-how
to do a job quickly and safely.
GMC Truck reserves
the right to change these procedures without notice
after November, 1992.
GMC Truck Service Publications
You can get these Product Service Publications by using the order form. You
can also get Service Manuals and Owner Publications.
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