1994 CHEVROLET TRACKER phone

Part 8 - Customer Assistance
Information:
This part includes important
information about reporting safety defects
and gives you details about the “Roadside
Assistance” program.
You will also find
customer satisfaction phone numbers
(including customer satisfaction numbers
for the hearing and speech impaired),
as
well as the mediation/arbitration
procedure. We’ve also included ordering
information for service publications
in this
part.
Service Station Information: This is a
quick reference
of service information.
You can find
it on the last page of this
These mean there is something that
could hurt you or other people.
L
Safety Warnings and Symbols
You will find a number of safety cautions
in this book. We use a box with a gray
background and the word CAUTION to
tell
you about things that could hurt you if
you were to ignore the warning.
In the gray caution area, we tell you what
the hazard is. Then we tell
you what to do
to help avoid or reduce the hazard. Please
read these cautions.
If you don’t. you or
others could be
hurt.
You will also find a circle with a slash
through
it in this book. This safety symbo
means ”Don’t,” “Don’t
do this,” or “Don’
let this happen.”
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Ventilation Tips
0
0
0
Keep the hood and front air inlet free
of ice, snow, or any other obstruction
(such as leaves). The heater and
defroster will work far better, reducing
the chance of fogging the inside of
your windows.
When you enter a vehicle in cold
weather, move the fan lever towards
for a few moments before driving off.
This helps clear the intake ducts of
snow and moisture, and reduces the
chance of fogging the inside of your
windows.
Keep the air path under the front seats
clear of objects. This helps air to
circulate throughout your vehicle.
Audio Systems
Your Delco@ audio system has been
designed to operate easily and give years
of listening pleasure. But you will get the
most enjoyment out of
it if you acquaint
yourself with it first. Find out what your
Delco@ system can do and how to operate
all its controls, to be sure you’re getting
the most out of the advanced engineering
that went into
it.
NOTICE:
Before you add any sound equipment
to your vehicle - like a tape player,
CB radio, mobile telephone or
two-way radio
- be sure you can
add what you want.
If you can, it’s
very important to do it properly.
Added sound equipment may inter-
fere
with the operation of your
vehicle’s engine, Delco8 radio or
other systems, and even damage
them. And, your vehicle’s systems
may interfere with the operation of
sound equipment that has been added
improperly.
So, before adding sound equipment,
check with your dealer and be sure
to
check Federal rules covering mobile
radio and telephone units.
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Your Driving and the Road
It’s wise to keep your wiping equipment
in good shape and keep your windshield
washer tank filled. Replace your
windshield wiper inserts when they show
signs of streaking or missing areas on the
windshield, or when strips of rubber start
to separate from the inserts.
Driving too fast through large water
puddles or even going through some car
washes can cause problems, too. The
water may affect your brakes. Try to
avoid puddles. But
if you can’t, try to
slow down before you hit them.
Hydroplaning
Hydroplaning is dangerous. So much
water can build
up under your tires that
they can actually ride on the water. This
can happen if the road is
wet enough and
you’re going fast enough. When your
vehicle is hydroplaning,
it has little or no
contact
with the road.
Hydroplaning doesn’t happen often.
But it
can if your tires haven’t much tread or
if
the pressure in one or more is low. It can
happen
if a lot of water is standing on the
road.
If you can see reflections from trees,
telephone poles, or other vehicles, and
raindrops “dimple” the water’s surface,
there could be hydroplaning.
Hydroplaning usually happens at higher speeds. There just isn’t a hard and fast
rule about hydroplaning. The best advice
is to slow down when it is raining.
Some Other Rainy Weather Tips
Turn on your low-beam headlights -
not just your parking lights - to help
make you more visible to others.
0 Besides slowing down, allow some
extra following distance. And be
especially careful when you pass
another vehicle. Allow yourself more
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Customer Assistance Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important
to your dealer and
Chevrolet/Geo. Normally, any concern
with the sales transaction or the operation
of your vehicle
will be resolved by your
dealer’s Sales or Service Departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur.
If your
concern has not been resolved to your
satisfaction, the following steps should
be taken:
STEP ONE: Discuss your concern with
a member of dealership management.
Normally, concerns can be quickly
resolved at that level.
If the matter has
already been reviewed
with the Sales,
Service, or Parts Manager, contact the
owner
of the dealership or the General
Manager.
STEP TWO: If after contacting a
member of dealership management,
it
appears your concern cannot be resolved
by the dealership without further help,
contact the ChevroletEeo Customer
Assistance Center by calling
1-800-222- 1020.
In Canada, contact GM
of Canada Customer Assistance Center
in Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In
Puerto Rico or U.S. Virgin Islands. call
1-809-763- I3 IS.
In all other overseas
locations,, contact
GM North American
Export
Salcs in Canada by calling
For prompt assistance. please have the
following information available
to give
the Customer Assistance Representative:
0 Your name. address. home and
business telephone numbers
1-905-644-4 I 12.
0 Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate
at the left top of
the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present
mileage
Nature of concern
We encourage you
to call the toll-free
number listed previously in order to give
your
inquiry prompt attention. However.
if you wish to write Chevrolet/Geo, write
to:
Chevrolet/Geo
Customer Assistance Center
P.O. Box 7047
Troy,
MI 48007-7047
Refer to your Warranty and Owner
Assistance Information booklet for
addresses of Canadian and GM Overseas
offices.
When contacting Chevrolet/Geo, please
remember that your concern
will likely
be resolved
in the dealership, using the
dealership’s fxilities, equipment and
personnel. That is
why we suggest you
follow Step One first if you have a
concern.
Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing
difficulties, Chevrolet/Geo has installed
special TDD (Telecommunication
Devices for the Deaf) equipment at its
Customer Assistance Center.
Any hearing
or speech impaired customer who
has
access to a TDD or a conventional
teletypewriter (TTY) can communicate
with Chevrolet by dialing:
1 -800-TDD-CHEV ( 1-800-833-2438).
(TDD users
in Canada can dial
I-800-263-3830.}
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1 GM Participation in
Alternative Dispute Resolution Program
*
BBB AUTO LINE =
Both Chevrolet/Geo and your
Chevrolet/Geo dealer are committed to
making sure you are completely satisfied
with your new vehicle. Our experience
has shown that, if a situation arises where
you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure described earlier in
this section is very successful.
There may be instances where an
impartial third-party can assist in arriving
at a solution to a disagreement regarding
vehicle repairs or interpretation of the
New Vehicle Limited Warranty.
To assist
in resolving these disagreements
Chevrolet/Geo voluntarily participates in BBB AUTO LINE.
BBB AUTO LINE is an out-of-court
program administered by the Better
Business Bureau system to settle disputes
between customers and automobile
manufacturers.
This program is available
free of charge to customers who currently
own or lease a GM vehicle. If
you are not satisfied after following the
Customer Satisfaction Procedure, you
may contact
the BBB using the toll-free
telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
Telephone: 1-800-955-5 100
To file a claim, you will be asked to
provide your name and address, your
vehicle identification number (VIN), and
a statement of the nature of your
complaint. Eligibility is limited by vehicle
age and mileage, and other factors.
We prefer you utilize the Customer
Satisfaction Procedure before you resort
to AUTO LINE, but you may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an
intermediary between you and
Chevrolet/Geo. If this mediation
is
unsuccessful, an informal hearing will be
scheduled where eligible customers may
present their case to an impartial
third-party arbitrator. The arbitrator
will make a decision which
you may accept or reject. If you accept
the decision, GM will be bound by that
decision. The entire dispute resolution
procedure should ordinarily take about
forty days from the time you file a claim
until a decision is made.
Some state laws may require you to use
this program before filing a claim with a
state-run arbitration program or in the
courts. For further information, contact
the BBB at 1-800-955-5100 or the
Chevrolet/Geo Customer Assistance
Center at 1-800-222- 1020.
*This program may not be available in
all states, depending on state law.
Canadian owners refer to your
Warranty and Owner Assistance
information booklet. General Motors
reserves the right to change eligibility
limitations and/or to discontinue its
participation in this program.
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w Chevrolet/Geo
Roadside Assistance
Program
To enhance Chevrolet/Geo's strong
commitment to customer satisfaction,
Chevrolet/Geo is excited to provide the
services of the Chevrolet/Geo Roadside
Assistance Center.
Roadside Assistance is available 24 hours
a day,
365 days a year, by calling
This toll-free number will provide you
over-the-phone roadside assistance with
minor mechanical problems. If your
problem cannot be resolved over the
phone,
our advisors have access to a
nationwide network
of dealer
1 -800-CHEV USA (1 -800-243-8872). recommended service
providers. The
following services are available:
0 Towing
0 Locksmith
0 Tire Repair
0 Rental car or taxi
0 Additional services as necessary
The Roadside Assistance Center uses
companies that will provide you with
quality and priority service. When
roadside services are required, our advisors will explain any payment
obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling,
please have the following available to
give to the advisor:
0 Vehicle Identification Number
0 License plate number
Vehicle color
0 Vehicle location
0 Telephone number where you can be
0 Vehicle mileage
0 Description of problem
reached
Canadian Roadside
Assistance
Vehicles purchased in CANADA have an
extensive ROADSIDE ASSISTANCE
Program accessible from anywhere in
Canada or the U.S.A. Please refer to the
separate brochure provided by the dealer
or call 1-800-268-6800 for emergency
services.
w Courtesy Transportation
Chevrolet/Geo offers Courtesy
Transportation for customers needing
warranty service. Courtesy Transportation
will be offered in conjunction with the
coverage provided by the BUMPER TO
BUMPER New Vehicle Limited Warranty
to retail and retail lease purchasers of
1994 ChevroletlGeo passenger cars and
light-duty trucks.
Courtesy Transportation includes:
0 One-way SHUTTLE RIDE for any
warranty repair completed during the
same day.
0 Up to $30 maximum daily VEHICLE
RENTAL allowance for any overnight
warranty repair up
to 5 days.
OR
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0 Ordering information so you can buy
the specific PSP’s you may want.
0 Price information for the PSP’s y~p
may want to buy.
How You Can Get an Index:
Indexes are published periodically. Most
of the PSP’s which could potentially
apply to the most recent Chevrolet/Geo
models will be listed in the most recent
publication for that model year. pis
means you may want to wait until the end
of the model year before ordering an
index, if you are interested in buying
PSP’s pertaining to a current model year
car or truck.
Some PSP’s pertaining to a particular
model year vehicle may be published in
later years, and these would be listed in
the later year’s index. When you order an
index for a model year that is not over
yet, we’ll send you
the most recently
published issue. Check the ordering form
for indexes for earlier model years.
Cut out the ordering form, fill
it out, and
mail it in. We will then see to ii that an
index is mailed to you. There
is no charge
for indexes for the 1990- 1994 model
years.
Toll-Free Telephone Number
If you want an additional ordering form
for an index, just call toll-free and we’ll
be happy to send you one. Automated
recording equipment will take your name
and mailing address. The number to call
is 1-800-55 1-4 123.
A VERY IMPORTANT REMINDER:
These PSP’s are meant for technicians.
They are not meant for the
“do-it-yourselfer.” Technicians have the
squipment, tools, safety instructions, and
know-how to do a job quickly and safely.
Chevrolet/Geo Service Publications
You can get these by using the order
form.
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