1994 CHEVROLET TRACKER mileage

Service and Appearance Care
I Service
lour Geo dealer knows your vehicle best
nd wants you to be happy with it. We
lope you’ll go to your dealer for all your
ervice needs. You’ll
get genuine GM
‘arts and GM-trained and supported
xvice people.
i’e hope you’ll want to keep your GM
ehicle all GM. Genuine GM parts have
ne of these marks.
loing Your Own Service Work
F YOU want to do some of your own
ervice work, you’ll want to get the
lroper Geo Service Manual.
It tells you
mch more about how to service your
;eo than this manual can. To order the
. . .I56
xoper service manual, see “Service
Publications” in the Index.
You should keep a record with all parts
receipts and list the mileage and the date
Df any service work you perform. See
“Maintenance Record” in the Index.
NOTICE:
If you try to do your own service
work without knowing enough about
it, your vehicle could be damaged.
Fuel
Use regular unleaded gasoline rated at 87
octane or higher. It should meet
specifications ASTM D4814
in the U.S.
and CGSB 3.5-92 in Canada. These fuels
should have the proper additives,
so you
should not have to add anything to the
fuel.
In the U.S. and Canada, it’s easy to be
sure you get the right kind of gasoline
(unleaded). You’ll see “UNLEADED”
right on the pump. And only unleaded
nozzles will
fit into your vehicle’s filler
neck.
Be sure
the posted octane is at least 87. If
the octane is less than 87, you may get a
heavy knocking noise when you drive. If
it’s bad enough, it can damage your
engine.
If you’re using fuel rated at 87 octane or
higher and you still hear heavy knocking, your engine needs service.
But don’t
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I 4
’ire Inspection and Rotation
’0 make your tires last longer, have them
nspected and rotated at the mileages
ecommended
in the Maintenance
Ichedule. See “Scheduled Maintenance
lervices”
in the Index.
Jse this rotation pattern.
F your spare wheel does not match your
lther wheels, you may want to use this
lattern.
f your vehicle has front tires with
ifferent load ratings or tread designs
such as all season vs.
odoff road) than
he rear tires, don’t rotate your tires front
3 rear.
ifter the tires have been rotated, adjust
he front and rear intlation pressure as
hown on the Certificationflire label.
dake certain that all wheel nuts are
lroperly tightened. See “Wheel Nut
’orque”
in the Index.
Rust or dirt on a wheel, or on the
pas to which it is fastened, can
make wheel nuts become loose &er
a time. The wheel
could come off and
cause
an accident. When you change
a wheel, remove any rust or dirt from
places where the wheel attaches to
the vehicle. In an emergency, you
can use a cloth or a paper towel to
do this; but be sure to use a scraper
or wire brush later, if you need to,
to get all the rust or dirt off. (See
“Changing
a Rat Tire” in the Index.)
185 ... ProCarManuals.com

Customer Assistance Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important
to your dealer and
Chevrolet/Geo. Normally, any concern
with the sales transaction or the operation
of your vehicle
will be resolved by your
dealer’s Sales or Service Departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur.
If your
concern has not been resolved to your
satisfaction, the following steps should
be taken:
STEP ONE: Discuss your concern with
a member of dealership management.
Normally, concerns can be quickly
resolved at that level.
If the matter has
already been reviewed
with the Sales,
Service, or Parts Manager, contact the
owner
of the dealership or the General
Manager.
STEP TWO: If after contacting a
member of dealership management,
it
appears your concern cannot be resolved
by the dealership without further help,
contact the ChevroletEeo Customer
Assistance Center by calling
1-800-222- 1020.
In Canada, contact GM
of Canada Customer Assistance Center
in Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In
Puerto Rico or U.S. Virgin Islands. call
1-809-763- I3 IS.
In all other overseas
locations,, contact
GM North American
Export
Salcs in Canada by calling
For prompt assistance. please have the
following information available
to give
the Customer Assistance Representative:
0 Your name. address. home and
business telephone numbers
1-905-644-4 I 12.
0 Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate
at the left top of
the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present
mileage
Nature of concern
We encourage you
to call the toll-free
number listed previously in order to give
your
inquiry prompt attention. However.
if you wish to write Chevrolet/Geo, write
to:
Chevrolet/Geo
Customer Assistance Center
P.O. Box 7047
Troy,
MI 48007-7047
Refer to your Warranty and Owner
Assistance Information booklet for
addresses of Canadian and GM Overseas
offices.
When contacting Chevrolet/Geo, please
remember that your concern
will likely
be resolved
in the dealership, using the
dealership’s fxilities, equipment and
personnel. That is
why we suggest you
follow Step One first if you have a
concern.
Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing
difficulties, Chevrolet/Geo has installed
special TDD (Telecommunication
Devices for the Deaf) equipment at its
Customer Assistance Center.
Any hearing
or speech impaired customer who
has
access to a TDD or a conventional
teletypewriter (TTY) can communicate
with Chevrolet by dialing:
1 -800-TDD-CHEV ( 1-800-833-2438).
(TDD users
in Canada can dial
I-800-263-3830.}
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1 GM Participation in
Alternative Dispute Resolution Program
*
BBB AUTO LINE =
Both Chevrolet/Geo and your
Chevrolet/Geo dealer are committed to
making sure you are completely satisfied
with your new vehicle. Our experience
has shown that, if a situation arises where
you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure described earlier in
this section is very successful.
There may be instances where an
impartial third-party can assist in arriving
at a solution to a disagreement regarding
vehicle repairs or interpretation of the
New Vehicle Limited Warranty.
To assist
in resolving these disagreements
Chevrolet/Geo voluntarily participates in BBB AUTO LINE.
BBB AUTO LINE is an out-of-court
program administered by the Better
Business Bureau system to settle disputes
between customers and automobile
manufacturers.
This program is available
free of charge to customers who currently
own or lease a GM vehicle. If
you are not satisfied after following the
Customer Satisfaction Procedure, you
may contact
the BBB using the toll-free
telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
Telephone: 1-800-955-5 100
To file a claim, you will be asked to
provide your name and address, your
vehicle identification number (VIN), and
a statement of the nature of your
complaint. Eligibility is limited by vehicle
age and mileage, and other factors.
We prefer you utilize the Customer
Satisfaction Procedure before you resort
to AUTO LINE, but you may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an
intermediary between you and
Chevrolet/Geo. If this mediation
is
unsuccessful, an informal hearing will be
scheduled where eligible customers may
present their case to an impartial
third-party arbitrator. The arbitrator
will make a decision which
you may accept or reject. If you accept
the decision, GM will be bound by that
decision. The entire dispute resolution
procedure should ordinarily take about
forty days from the time you file a claim
until a decision is made.
Some state laws may require you to use
this program before filing a claim with a
state-run arbitration program or in the
courts. For further information, contact
the BBB at 1-800-955-5100 or the
Chevrolet/Geo Customer Assistance
Center at 1-800-222- 1020.
*This program may not be available in
all states, depending on state law.
Canadian owners refer to your
Warranty and Owner Assistance
information booklet. General Motors
reserves the right to change eligibility
limitations and/or to discontinue its
participation in this program.
235. . .
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w Chevrolet/Geo
Roadside Assistance
Program
To enhance Chevrolet/Geo's strong
commitment to customer satisfaction,
Chevrolet/Geo is excited to provide the
services of the Chevrolet/Geo Roadside
Assistance Center.
Roadside Assistance is available 24 hours
a day,
365 days a year, by calling
This toll-free number will provide you
over-the-phone roadside assistance with
minor mechanical problems. If your
problem cannot be resolved over the
phone,
our advisors have access to a
nationwide network
of dealer
1 -800-CHEV USA (1 -800-243-8872). recommended service
providers. The
following services are available:
0 Towing
0 Locksmith
0 Tire Repair
0 Rental car or taxi
0 Additional services as necessary
The Roadside Assistance Center uses
companies that will provide you with
quality and priority service. When
roadside services are required, our advisors will explain any payment
obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling,
please have the following available to
give to the advisor:
0 Vehicle Identification Number
0 License plate number
Vehicle color
0 Vehicle location
0 Telephone number where you can be
0 Vehicle mileage
0 Description of problem
reached
Canadian Roadside
Assistance
Vehicles purchased in CANADA have an
extensive ROADSIDE ASSISTANCE
Program accessible from anywhere in
Canada or the U.S.A. Please refer to the
separate brochure provided by the dealer
or call 1-800-268-6800 for emergency
services.
w Courtesy Transportation
Chevrolet/Geo offers Courtesy
Transportation for customers needing
warranty service. Courtesy Transportation
will be offered in conjunction with the
coverage provided by the BUMPER TO
BUMPER New Vehicle Limited Warranty
to retail and retail lease purchasers of
1994 ChevroletlGeo passenger cars and
light-duty trucks.
Courtesy Transportation includes:
0 One-way SHUTTLE RIDE for any
warranty repair completed during the
same day.
0 Up to $30 maximum daily VEHICLE
RENTAL allowance for any overnight
warranty repair up
to 5 days.
OR
237.. .
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