1994 CHEVROLET SUBURBAN phone

How to Use This Manual
Many people read their owner’s manual from beginning to end when they
first receive their new vehicle. This will help you learn about the features
and controls for your vehicle. In this manual, you’ll
find that pictures and
words work together
to explain things quickly.
INDEX: A good place to look for what you need is the Index in back of the
manual. It’s an alphabetical list of all that’s
in the manual, and the page
number where you’ll find
it.
SECTION 1-6: Each section of this manual begins with a brief list of its
contents, so you can often find at a glance if a section contains the
information you want.
SECTION 7: This section of the manual covers the maintenance required
for your vehicle.
SECTION 8 CUSTOMER ASSISTANCE: This section includes
important information about reporting safety defects and gives
you details
about the “Roadside Assistance’’ program.
You will also find customer
satisfaction phone numbers (including customer satisfaction numbers for the
hearing and speech impaired) as well as the mediatiodarbitration procedure.
We’ve also included ordering information for service publications
in this
section.
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NOTICE:
Before you add any sound equipment to your vehicle - like a
tape player,
CB radio, mobile telephone or two-way radio - be
sure you can add what you want.
If you can, it’s very important
to do it properly. Added sound equipment may interfere with the
operation of your vehicle’s engine, Delco@ radio or other
systems, and even damage them. And, your vehicle’s systems
may interfere with the operation
of sound equipment that has
been added improperly.
So, before adding sound equipment, check with your dealer and
be sure to check Federal rules covering mobile radio and
telephone units.
How to Operate Your AM ETR Radio
To Play the Radio
Press the PWR-VOL-TONE knob to switch the radio on and off. This
knob does two other things:
It controls the volume. Rotate the VOL knob clockwise to increases the
volume.
The knob behind the PWR-VOL knob is the TONE knob. Rotate this
knob clockwise
for more treble and counterclockwise for more bass.
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Hydroplaning is dangerous. So much water can build up under your tires
that they can actually ride on the water. This can happen if the road
is wet
enough and you’re going fast enough. When your vehicle is hydroplaning, it
has little or no contact with the road.
Hydroplaning doesn’t happen often. But it can if your tires haven’t much
tread or if the pressure in one or more is
low. It can happen if a lot of water
is standing
on the road. If you can see reflections from trees, telephone
poles,
or other vehicles, and raindrops “dimple” the water’s surface, there
could be hydroplaning.
Hydroplaning usually happens at higher speeds. There just isn’t a hard and
fast rule about hydroplaning. The best advice
is to slow down when it is
raining.
Some Other Rainy Weather Tips
Turn on ybur low-beam headlights - not just your parKing lights - to
help make
you more visible to others.
Besides slowing down, allow some extra following distance. And be
especially careful when you pass another vehicle. Allow yourself more
clear room ahead, and be prepared to have your view restricted by road
spray.
Have good tires with proper tread depth. (See “Tires” in the Index.)
City Driving
One of the biggest problems with city streets is the amount of traffic on
them. You’ll want to watch out for what the other drivers are doing and pay
attention to traffic signals.
Here are ways
to increase your safety in city driving:
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Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and Chevrolet.
Normally, any concern with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions
of all concerned,
misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE - Discuss your concern with a member of dealership
management. Normally, concerns can often be quickly resolved at that level
If the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner
of the dealership or the General Manager.
STEP TWO - If after contacting a member of dealership management, it
appears your concern cannot be resolved by
the dealership without further
help, contact the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM of Canada Customer Assistance
Center in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico or
U.S. Virgin Islands, call
1-809-763-13
15. In all other overseas locations, contact GM North
American Export Sales in Canada by calling
14 16-644-4 1 12. As of
October 4, 1993, call 1-905-6444 1 12.
For prompt assistance, please have the following information available to
give the Customer Assistance Representative:
0 Your name, address, home and business telephone number
Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate at the
left top of the instrument panel
and visible through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
0 Nature of concern
We encourage you
to call the toll free number listed previously in order to
give your inquiry prompt attention. However,
if you wish to write
Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.
0. Box 7047
Troy,
MI 48007-7047
Refer to your Warranty and Owner Assistance Information booklet for
addresses of Canadian and
GM overseas offices.
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When contacting Chevrolet, please remember that your concern will likely
be resolved in
the dealership, using the dealership’s facilities, equipment
and personnel. That is why we suggest
you follow Step One first if you have
a concern.
Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing difficulties, Chevrolet has installed
special TDD (Telecommunication Devices for the Deaf) equipment at its
Customer Assistance Center. Any hearing or speech impaired customer who
has access
to a TDD or a conventional teletypewriter (TTY) can
communicate with Chevrolet by dialing:
1 -800-TDD-CHEV
(1-800-833-2438). (TDD users in Canada can dial 1-800-263-3830.)
GM Participation in BBB AUTO LINE -
Alternative Dispute Resolution Program*
*This program may not be available in all states, depending on state law.
Canadian owners refer
to your Warranty and Owner Assistance information
booklet. General Motors reserves the right to change eligibility limitations
and/or
to discontinue its participation in this program.
Both Chevrolet and your Chevrolet dealer are committed to making sure
you are completely satisfied with your new vehicle. Our experience has
shown if a situation arises where you feel your concern has not been
adequately addressed, that the Customer Satisfaction Procedure described
earlier
in this section is very successful.
There may be instances where an impartial third-party can assist
in arriving
at a solution to a disagreement regarding vehicle repairs or interpretation of
the New Vehicle Limited Warranty.
To assist in resolving these
disagreements Chevrolet voluntarily participates
in BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system
to settle disputes between customers and
automobile manufacturers.
This program is available free of charge to
customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer Satisfaction Procedure,
you may contact the BBB using
the toll-free telephone number, or write
them at the following address:
BBB AUTO LINE
Council
of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA
Telephone: 1-800-955-5
100 22203
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Chevrolet Roadside Assistance Program
To enhance Chevrolet’s strong commitment to customer satisfaction,
Chevrolet is excited
to provide the services of the ChevroletlGeo Roadside
Assistance Center.
24-Hour Roadside Assistance Number
Roadside Assistance is available 24 hours a day, 365 days a year, by calling
I-800-CHEV USA (1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor mechanical problems.
If your problem cannot be resolved over the phone, our advisors have access
to a nationwide network of dealer recommended service providers. The
following services are available:
Towing
Locksmith
Tire repair
Rental car or taxi
Additional services as necessary
The Roadside Assistance Center uses companies that will provide you with
quality and priority service. When roadside services are required, our
advisors will explain any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the following available
to
give to the advisor:
Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
0 Telephone number where you can be reached
Vehicle mileage
Description of problem
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive Roadside Assistance
program accessible from anywhere
in Canada or the U.S.A. Please refer to
the separate brochure provided by the dealer or call 1-800-268-6800 for
emergency services.
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Toll-Free Telephone Number
If you want an additional ordering form for an index, just call toll-free and
we’ll be happy to send you one. Automated recording equipment will take
your name and mailing address. The number to call is
1-800-55 14123.
Copies at Participating Dealers
Copies of Indexes and individual PSP’s are at your participating Chevrolet
dealer.
You can ask to see them.
A VERY IMPORTANT REMINDER: These PSP’s are meant for
technicians. They are not meant for the “do-it-yourselfer.’’ Technicians
have the equipment, tools, safety instructions, and know-how to do a
job
quickly and safely.
Chevrolet reserves the right to change these procedures without notice.
Chevrolet Service Publications
You can get these Product Service Publications by using the order form. You
can also get Service Manuals and Owner Publications.
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