1994 CHEVROLET ASTRO PASSENGER phone

Downloaded from www.Manualslib.com manuals search engine How to Use This Manual
Many people read their owner’s manual from beginning to end when they
first receive their new vehicle. This will help you learn about the features
and controls for your vehicle. In this manual, you’ll find that pictures and
words work together to explain things quickly.
INDEX: A good place to look for what you need is the Index in back of the
manual. It’s
an alphabetical list of all that’s in the manual, and the page
number where you’ll find it.
SECTIONS 1-6: Each section of this manual begins with a brief list of its
contents,
so you can often find at a glance if a section contains the
information you want.
SECTION 7: This section of the manual covers the maintenance required
for your vehicle.
SECTION 8 CUSTOMER ASSISTANCE: This section includes
important information about reporting safety defects and gives you details
about the “Roadside Assistance’’ program.
You will also find customer
satisfaction phone numbers (including customer satisfaction numbers for the
hearing and speech impaired) as well as the mediatiodarbitration procedure.
We’ve also included ordering information for service publications in this
section.
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Downloaded from www.Manualslib.com manuals search engine NOTICE:
Before you add any sound equipment to your vehicle - like a
tape player, CB radio, mobile telephone or two-way radio - be
sure you can add what you want.
If you can, it’s very important
to do
it properly. Added sound equipment may interfere with the
operation
of your vehicle’s engine, Delco@ radio or other
systems, and even damage them. And, your vehicle’s systems
may interfere with the operation
of sound equipment that has
been added improperly.
So, before adding sound equipment, check with your dealer and
be sure to check Federal rules covering mobile radio and
telephone units.
How to Operate Your ETR@ AM Radio
. .: .
i
This part tells you how your ETR@ AM radio works.
The Upper Knob
The upper knob does these three things:
It controls the volume. The VOL knob increases volume when rotated
to the right.
It lets you see what station you have. (When the radio is on, push the
knob to display the station.)
It tells you the time. (When the ignition is off, push the RECALL knob
to display
the time.)
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Downloaded from www.Manualslib.com manuals search engine Hydroplaning
Hydroplaning is dangerous. So much water can build up under your tires
that they can actually ride on the water. This can happen if
the road is wet
enough and you’re going fast enough. When your vehicle is hydroplaning, it
has little or no contact with the road.
Hydroplaning doesn’t happen often. But it can if your tires haven’t much
tread or if the pressure in one or more is low. It can happen if
a lot of water
is standing on the road. If you can see reflections from trees, telephone
poles,
or other vehicles, and raindrops “dimple” the water’s surface, there
could be hydroplaning.
Hydroplaning usually happens at higher speeds. There just isn’t a hard and
fast rule about hydroplaning. The best advice is to slow down when it is
raining.
Some Other Rainy Weather Tips
Turn on your low-beam headlights - not just your parking lights - to
Besides slowing down, allow some extra following distance. And be
help make you more
visible to others.
especially careful when you pass another vehicle. Allow yourself more
clear room ahead, and be prepared to have your
view restricted by road
spray.
Have good tires with proper tread depth. (See “Tires” in the Index.)
City Driving
One of the biggest problems with city streets is the amount of traffic on
them. You’ll want to watch out for what the other drivers are doing and pay
attention to traffic
sianals.
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Downloaded from www.Manualslib.com manuals search engine Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and Chevrolet.
Normally, any concern with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern has
not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE - Discuss your concern with a member of dealership
management. Normally, concerns can often be quickly resolved at that level.
If the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner of the dealership or
the General Manager.
STEP TWO - If after contacting a member of dealership management, it
appears your concern cannot be resolved by the dealership without further
help, contact the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM of Canada Customer Assistance
Center in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico or
U.S. Virgin Islands, call
1-809-763-13 15. In all other overseas locations, contact
GM North
American Export Sales in Canada by calling 1-416-644-41 12. As of
October
4, 1993, call 1-905-644-4 1 12.
For prompt assistance, please have the following information available to
give
the Customer Assistance Representative:
Your name, address, home and business telephone number
0 Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate at the left top of the instrument panel
and visible through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call the toll free number listed previously in order
to
give your inquiry prompt attention. However, if you wish to write
Chevrolet, write
to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P. 0. Box 7047
Troy, MI 48007-7047
Refer
to your Warranty and Owner Assistance Information booklet for
addresses
of Canadian and GM overseas offices.
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Downloaded from www.Manualslib.com manuals search engine When contacting Chevrolet, please remember that your concern wil\
l likely
be resolved in the dealership, using the dealership’s facilit\
ies, equipment and personnel. That is
why we suggest you follow Step One first if you have
a concern.
Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing difficulties, Chevrolet has in\
stalled
special TDD (Telecommunication Devices for the Deaf) equipment at its
Customer Assistance Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter (TTY) can
communicate with Chevrolet by dialing: 1-800-TDD-CHEV
(1-800-833-2438). (TDD users in Canada can dial 1-800-263-3830\
.)
GM Participation in BBB AUTO LINE -
Alternative Dispute Resolution Program *
*This program may not be available in all states, depending on\
state law.
Canadian owners refer to your Warranty and Owner Assistance inf\
ormation
booklet. General Motors reserves the right to change eligibility\
limitations and/or to discontinue its participation
in this program.
Both Chevrolet and your Chevrolet dealer are committed to makin\
g sure
you are completely satisfied
with your new vehicle. Our experience has
shown if a situation arises where you feel your concern has not been
adequately addressed, that the Customer Satisfaction Procedure de\
scribed
earlier
in this section is very successful.
There may be instances where an impartial third-party can assist
in arriving
at a solution to a disagreement regarding vehicle repairs or interpretation of
the New Vehicle Limited Warranty.
To assist in resolving these
disagreements Chevrolet voluntarily participates in BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program administered by the B\
etter
Business Bureau system to settle disputes between customers and \
automobile manufacturers. This program
is available free of charge to
customers who currently own or lease
a GM vehicle.
If you are not satisfied after following the Customer Satisfaction Proc\
edure,
you may contact the BBB using the toll-free telephone number, or write
them at
the following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA
Telephone: 1-800-955-5 100 22203
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Downloaded from www.Manualslib.com manuals search engine Chevrolet Roadside Assistance Program
To enhance Chevrolet's strong commitment to customer satisfaction,
Chevrolet is excited to provide the services of the Chevrolet/Geo Roadside
Assistance Center.
24-Hour Roadside Assistance Number
Roadside Assistance is available 24 hours a day, 365 days a year, by calling
1-800-CHEV USA (1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor mechanical prob\
lems.
If your problem cannot be resolved over the phone, our advisors h\
ave access
to a nationwide network of dealer recommended service providers. The
following services are available:
0 Towing
Locksmith
Tire repair
Rental car or taxi
0 Additional services as necessary
The Roadside Assistance Center uses companies that
will provide you with
quality and priority service. When roadside services are require\
d, our
advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the following available to
give to the advisor:
Vehicle Identification Number
License plate number
0 Vehicle color
0 Vehicle location
Telephone number where you can be reached
0 Vehicle mileage
0 Description of problem
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive Roadside Assistan\
ce
program accessible from anywhere
in Canada or the U.S.A. Please refer to
the separate brochure provided
by the dealer or call 1-800-268-6800 for
emergency services.
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Downloaded from www.Manualslib.com manuals search engine Toll-Free Telephone Number
If you want an additional ordering form for an index, just call toll-free and
we’ll be happy to send you one. Automated recording equipmen\
t will take
your name and mailing address. The number to call
is 1-800-55 1-4123.
Copies at Participating Dealers
Copies of Indexes and individual PSP’s are at your participating Chevro\
let
dealer. You can ask to see them.
A VERY IMPORTANT REMINDER: These PSP’s are meant for
technicians. They are not meant for the “do-it-yourselfer.” Technicians
have the equipment, tools, safety instructions, and know-how to do a job
quickly and safely.
Chevrolet reserves the right to change these procedures without notice.
Chevrolet Service Publications
You can get these Product Service Publications by using the order form. You
can also get Service Manuals and Owner Publications.
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