1994 CHEVROLET ASTRO PASSENGER service

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Section
Here you will find out how to contact Chevrolet if you need assistance . This
section also tells you
how to obtain service publications and how to report
any safety defects .
Customer Satisfaction Procedure ............................... 8-2
Customer Assistance for the Hearing or Speech Impaired (TDD) ..... 8-3
GM Participation in BBB AUTO LINE - Alternative Dispute Resolution
Program
................................................ 8-3
Reporting Safety Defects To The United States Government ....... 8-4
Reporting Safety Defects To The Canadian Government ..... ... 8-5
Reporting Safety Defects To General Motors ...
Roadside Assistance .......................
Courtesy Transportation ....................
Service Publications ........ .......
.............. 8-5
......... ... 8-6
..... ... 8-7
.............. 8-7
8-1

Downloaded from www.Manualslib.com manuals search engine Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and Chevrolet.
Normally, any concern with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern has
not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE - Discuss your concern with a member of dealership
management. Normally, concerns can often be quickly resolved at that level.
If the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner of the dealership or
the General Manager.
STEP TWO - If after contacting a member of dealership management, it
appears your concern cannot be resolved by the dealership without further
help, contact the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM of Canada Customer Assistance
Center in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico or
U.S. Virgin Islands, call
1-809-763-13 15. In all other overseas locations, contact
GM North
American Export Sales in Canada by calling 1-416-644-41 12. As of
October
4, 1993, call 1-905-644-4 1 12.
For prompt assistance, please have the following information available to
give
the Customer Assistance Representative:
Your name, address, home and business telephone number
0 Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate at the left top of the instrument panel
and visible through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call the toll free number listed previously in order
to
give your inquiry prompt attention. However, if you wish to write
Chevrolet, write
to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P. 0. Box 7047
Troy, MI 48007-7047
Refer
to your Warranty and Owner Assistance Information booklet for
addresses
of Canadian and GM overseas offices.
8-2

Downloaded from www.Manualslib.com manuals search engine Chevrolet Roadside Assistance Program
To enhance Chevrolet's strong commitment to customer satisfaction,
Chevrolet is excited to provide the services of the Chevrolet/Geo Roadside
Assistance Center.
24-Hour Roadside Assistance Number
Roadside Assistance is available 24 hours a day, 365 days a year, by calling
1-800-CHEV USA (1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor mechanical prob\
lems.
If your problem cannot be resolved over the phone, our advisors h\
ave access
to a nationwide network of dealer recommended service providers. The
following services are available:
0 Towing
Locksmith
Tire repair
Rental car or taxi
0 Additional services as necessary
The Roadside Assistance Center uses companies that
will provide you with
quality and priority service. When roadside services are require\
d, our
advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the following available to
give to the advisor:
Vehicle Identification Number
License plate number
0 Vehicle color
0 Vehicle location
Telephone number where you can be reached
0 Vehicle mileage
0 Description of problem
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive Roadside Assistan\
ce
program accessible from anywhere
in Canada or the U.S.A. Please refer to
the separate brochure provided
by the dealer or call 1-800-268-6800 for
emergency services.
8-6

Downloaded from www.Manualslib.com manuals search engine Courtesy Transportation
0 Chevrolet/Geo offers Courtesy Transportation for customers needing
warranty service. Courtesy Transportation will be offered in
conjunction with the coverage provided by the BUMPER TO
BUMPER New Vehicle Limited Warranty
to retail purchasers of 1994
Chevrolet/Geo passenger car and light duty trucks.
0 In Canada, please consult your GM Dealer for information on
courtesy transportation.
COURTESY TRANSPORTATION INCLUDES:
0 One way SHUTTLE RIDE for any warranty repair.
Up to $30 maximum daily VEHICLE RENTAL allowance for any
0 Up to $30 maximum daily CAB, BUS, or OTHER transportation
overnight
warranty repair up to
5 days.
allowance in lieu of rental for any overnight warranty repair up to
5
days.
0 Up to $10 daily FUEL allowance for rides provided by another person
(i.e., friend, neighbor, etc.) in lieu
of rental for any overnight warranty
repair up to
5 days.
Note: All Courtesy Transportation arrangements will be administered
by your ChevroletlGeo dealership service management. Claim amounts
should reflect all actual costs.
0 Chevrolet/Geo Courtesy Transportation Program is not part of the
BUMPER TO BUMPER New Vehicle Limited Warranty.
Chevrolet/Geo reserves the right to make any changes or discontinue
the Courtesy Transportation Program at any time without notification.
For additional program details, contact your Chevrolet/Geo dealer.
Service Publications
Information on how to obtain Product Service Publications (PSP’s) and
Indexes as described below is applicable only in the fifty U.S. states (and
the District of Columbia) and
only for cars and light trucks with GVWR less
than
10,000 pounds (4 536 kg).
In Canada, information pertaining to Product Service Bulletins and Indexes
can be obtained by writing to:
General Motors of Canada Limited
Service Publications Department
1908 Colonel Sam Dr.
Oshawa, Ontario L1H
8P7
Chevrolet regularly sends its dealers useful service bulletins about
Chevrolet products. Chevrolet monitors product performance in the field.
We then prepare bulletins for servicing our products better.
Now, you can
get these bulletins too.
8-7

Downloaded from www.Manualslib.com manuals search engine Bulletins cover various subjects. Some pertain to the proper use and care of
your vehicle. Some describe costly repairs. Others describe inexpensive
repairs which, if done
on time with the latest parts, may avoid future costly
repairs. Some bulletins tell a technician how to repair a new or unexpected
condition. Others describe a quicker way to fix your vehicle. They can help
a technician service your vehicle better.
Most bulletins apply to conditions affecting a small number
of cars or
trucks. Your Chevrolet dealer or a qualified technician may have
to
determine if a specific bulletin applies to your vehicle.
You can subscribe
to all Chevrolet’s bulletins by calling Helm, Inc. at
1-800-7824356. This way you’ll get them as they become available.
Individual PSP’s
If you don’t want to buy all the PSP’s issued by Chevrolet for all car or
truck models in the model year,
you can buy individual PSP’s, such as those
which may pertain to a particular model.
To do this, you will first need to
see our index of PSP’s. It provides a variety of information. Here’s what
you’ll find in the index and how you can get one:
What You’// Find in the Index:
A list of PSP’s published by Chevrolet in a model year (1990 or later).
PSP’s covering all models
of Chevrolet cars or light trucks (less than
10,000 pounds (4 536 kg) GVWR) are listed in the same index.
Ordering information so you can buy the specific PSP’s you may want.
Price information for the PSP’s you may want to buy.
How You Can Get an Index:
Indexes are published periodically. Most of the PSP’s which could
potentially apply
to the most recent Chevrolet models will be listed in the
most recent publication for that model year. This means you may want to
wait until
the end of the model year before ordering an index, if you are
interested in buying PSP’s pertaining
to a current model year car or truck.
Some PSP’s pertaining
to a particular model year vehicle may be published
in later years, and these would be listed in the later year’s index. When you
order an index for a model year that is not over yet, we’ll send
you the most
recently published issue. Check the ordering
form for indexes for earlier
model years.
Cut
out the ordering form, fill it out, and mail it in. We will then see to it
that an index is mailed
to you. There is no charge for indexes for the
1989-1 994 model years.
8-8

Downloaded from www.Manualslib.com manuals search engine Toll-Free Telephone Number
If you want an additional ordering form for an index, just call toll-free and
we’ll be happy to send you one. Automated recording equipmen\
t will take
your name and mailing address. The number to call
is 1-800-55 1-4123.
Copies at Participating Dealers
Copies of Indexes and individual PSP’s are at your participating Chevro\
let
dealer. You can ask to see them.
A VERY IMPORTANT REMINDER: These PSP’s are meant for
technicians. They are not meant for the “do-it-yourselfer.” Technicians
have the equipment, tools, safety instructions, and know-how to do a job
quickly and safely.
Chevrolet reserves the right to change these procedures without notice.
Chevrolet Service Publications
You can get these Product Service Publications by using the order form. You
can also get Service Manuals and Owner Publications.
8-9

Downloaded from www.Manualslib.com manuals search engine Hazard Warning Flashers ........................................... 5-2
HeadRestraints
................................................. 1-10
Headlights ..................................................... 6-37
High Beam Indicator Light
...................................... 2-60
High-LowBeam
.............................................. 2-32
Reminder
.................................................... 2-44
HeatingSystem
.................................................. 34
Block Heater
................................................. 2-16
FanLever
................................. ............ 3-5
FunctionLever
................................................ 3-5
Rear
......................................................... 3-6
Temperature Lever
............................................. 3-4
HighwayHypnosis ............................................... 4-18
Hitches
........................................................ 4-26
Hood
CheckingUnder
............................................... 6-7
LatchesandHinge
............................................ 6-42
Release
...................................................... 6-7
Horn
.......................................................... 2-29
Hydroplaning
................................................... 4-15
I
If You’re Stuck in Sand. Mud. Ice. or Snow ..................... 5-33
Inflation-Tire Pressure
............................................ 6-48
InstrumentCluster ............................................... 2-52
Digital
...................................................... 2-53
Standard
.................................................... 2-53
Ignitionswitch
.................................................. 2-13
J
Jumpstarting .................................................... 5-3
JackStorage
.................................................... 5-20
K
Keys .... .. ....... . . 2-3
Labels CertificatiodTire
............................................. 64.4
Service Parts Identification ...................................... 6-65
Lights
......................................................... 2-41
Dome
....................................................... 2-44
FogLamps
.................................................. 2-42
Frontparking
................................................ 6-38
Indicator
.................................................... 2-57
Taillights
.................................................... 6-39
Interior Override Switch
........................................ 2-45
Operation
................................................... 2-41
Reading
..................................................... 244
TurnSignal .................................................. 6-38
5

Downloaded from www.Manualslib.com manuals search engine Loading Your Vehicle ........................................ 644
Lubrication ..................................................... 6-42
Accelerator Control System ..................................... 6-42
Body ....................................................... 6-42
Sliding Door Tracks ........................................... 6-42
Front Suspension and Steering Linkage ........... ............. 6-41
Front Wheel Bearings (Two Wheel Drive) .......................... 6-41
LatchesandHinge ............................................ 6-42
Lock Cylinders ............................................... 6-43
Rear Axle ................................................... 6-24
Transfer Case ................................................ 6-24
Luggagecarrier ................................................. 2-65
Maintenance ...... ................................. 7-2
OtherItems ................................................ 6-41
Periodic Inspections ........................................... 7-12
Record ...................................................... 7-15
Scheduled Maintenance ..................................... 7-3, 7-7
Underbody .................................................. 6-61
When Towing a Trailer ......................................... 4-23
Mirrors ....................................... ............. 2-45
Inside .............. ................................ 2-45
Outside ................................................... 2-46
Vanity ...................................................... 2-47
ModelReference .................................................. 111 ...
Odometer ................................................ 2-54
Trip ........................................................ 2-54
Off-RoadRecovery ............................................... 4-9
Oil ............................................................ 6-9
Additives .................................................... 6-14
Disposal of Used .............................................. 6-14
PressureGage ................................................ 2-62
ToCheck .................................................... 6-10
WhatKindtoUse ............................................. 6-11
Whentochange .............................................. 6-14
Owner Checks and Services .................... ............. 7-10
Parking
Brake
....................................................... 2-20
OnHills ..................................................... 4-29
Passing ........................................................ 4-10
Payloadcapacity ................................................ 6-46
Power Over
Things That Burn
......................................... 2-23
Periodic Maintenance Inspections ................................... 7-12
Mirrors ..................................................... 2-46
Seat ......................................................... 1-3