1994 CADILLAC DEVILLE service

Downloaded from www.Manualslib.com manuals search engine what I You Have Di rculty Hearing Or Speaking
And
N' eed Roadside Jcf ervice ? ? ?
Roadside Service is prepared to assist owners who have hearing
difficulties or are speech impaired. Cadillac has installed special
Telecommunication Devices
for the Deaf (TDD) in the Roadside
Service Center.
Any customer who has access to
a TDD or a conventional teletypewriter
can communicate with Cadillac by dialing from the United States or
Canada: 1-800-TDD-CMCC or 1-800-833-2622
- daily, 24 hours.
Wtat If You Do Not Speak English Fluently ? ? ?
Cadillac offers a multi-lingual approach in assisting you. Roadside
Advisors are conversant
in a number of languages and utilize the AT&T
Language Line Interpreter available 24-hours a day. Just another way
Caddac
says "we care".
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Gold Key Courtesy Transportation
One of your Cadillac Owner Privileges is Gold Key Courtesy
Transportation.
It’s one more example of Cadillac’s commitment to
provide the services you expect and deserve as a Cadillac owner.
Gold Key Courtesy Transportation helps
you get where you need to be
when your Cadillac
is in the dealership for warranty service. Every
Cadillac dealer can help meet your transportation needs with courtesy
vehicles, rental cars, taxis or shuttle service.*
*Please ask about the specifrc Gold Key Courtesy Transportation benefits
ofSered by
your- Cadillac Dealer.
-
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Downloaded from www.Manualslib.com manuals search engine Shuttle Service or Taxi
Warranty work can frequently be handled in one day, but there is no
reason for you to wait around. Cadillac helps eliminate inconvenience to
you with transportation alternatives.
Gold Key Courtesy Transportation provides shuttle service for same day
warranty work. Your Cadillac Dealer can get you where you need to be
with minimal interruption of your daily schedule.
Another option is a taxi.
If the warranty repairs require two or more
hours and require your Cadillac to be kept overnight, the Gold Key
Courtesy Transportation plan allows you to be compensated up
to $30
for a taxi. Be sure to get receipts for your Service Advisor so you can
be reimbursed.
. ~ .. . -. ... ..-. ... -- -...
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Downloaded from www.Manualslib.com manuals search engine Cadillac
I Gold Key Courtesy Transportation
Duration of
Warranty Repair
Same Day Repair
Overnight Repair
(2.0 hours minimum
warranty repair required)
Alternatives*
Courtesy
Transportation Type
Shuttle Service
Courtesy Cadillac (if available)
Courtesy Cadillac
or other
GM make loaner vehicle
Rental Vehicle
Taxi Cab ride
Personally-
arranged ride
Shuttle Service
Customer
Charge/Responsibility
No charge.
No charge; must provide
insurance coverage
and
replenish fuel used.
No charge; must provide
insurance coverage and
replenish
fuel used.
If no dealer loaner is
available, you have the
option of renting a
vehicle from
an outside
agency and being
reimbursed
up to $3O/day
(5 days maximum).
Reimbursed for actual
expenses
up to $30.
No charge; reasonable
fuel expenditures
reimbursed.
No charge.
*Please ask about the specijic Gold Key Courtesy Transportation benefits
ofered by your Cadillac Dealer.
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Downloaded from www.Manualslib.com manuals search engine This section will explain how to contact Cadillac if you need assistance. It also tells
you how to obtain service publications and how to report any safety defects.
This section includes the following:
Customer Satisfaction Procedure
Customer Assistance for Hearing/Speech Impaired State Warranty Enforcement Laws
Special Policy Adjustment Programs Beyond The Warranty Period
Central Office Addresses
MediatiodArbitration Program
Reporting Safety Defects
Product Service Publications
(PSPs)
Owner’s Manuals and Service Manuals
CUSTOMER SATISFACTION PROCEDURE
Your satisfaction and goodwill are important to your dealer and to Cadillac.
Normally, any problems with the sales transaction or the operation of your vehicle
will be resolved by your dealer’s Sales or Service Departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings can
occur.
If your concern has not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE - Discuss your problem with a member of dealership management.
Satisfaction can often be quickly obtained at that level. If the matter has already
been reviewed with the Sales, Service or Parts Manager, contact the General
Manager or
owner of the dealership.
STEP
TWO - If after contacting a member of Dealership Management, it
appears your problem cannot be resolved by the dealership without further help,
contact the Cadillac Consumer Relations Center 24 hours a day by calling
1-800-458-8006 or if you have an Allante call 1-800-ALLANTI?.
In Canada, contact GM
of Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (ENGLISH)
or 1 - 800 - 263 - 7854 (FRENCH).
In Mexico, call 1-900-254- 17-86. In Puerto Rico and the
U.S. Virgin Islands,
call 1-809- 763- 1315. In all other overseas locations, contact
GM North
American Export Sales in Canada by calling 1-416-644-4112.

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information available to give the
Consumer Relations Representative:
- Your name, address and home and business telephone numbers
- Vehicle Identification Number (this is available from the vehicle registration
or title, or the plate attached to
the left top of the instrument panel and visible
through the windshield.)
- Dealership name and location
- Vehicle delivery date and present mileage
- Nature of concern
In order to give
your inquiry prompt attention, please call the appropriate toll free
number listed. However, if you wish to write Cadillac, please send all
correspondence to the respective United States, Canada or GM Overseas Central
Office address listed
on the following page.
When contacting Cadillac, please remember that your problem will likely be
resolved in the dealership, using dealership facilities, equipment and personnel.
That is why we suggest you follow Step One first.
CUSTOMER ASSISTANCE FOR THE HEARING OR
SPEECH IMPAIRED
To assist owners who have hearing difficulties, Cadillac has instal\
led special
Telecommunication Devices for the Deaf
(TDD) equipment in its Consumer
Relations Center. Any hearing or speech impaired customer who has access to a
TDD or a conventional teletypewriter (TTY) can communicate with Cadillac by
dialing: 1-800-TDD-CMCC. (TDD users in Canada can dial
1-800-263-3830).
STATE WARRANTY ENFORCEMENT LAWS
Laws in many states permit owners to obtain a replacement vehicle or a refund of
the purchase price under certain circumstances. The provisions
of these laws vary
from state to state. To the extent allowed
by state law, General Motors requires
that you first provide
us with written notification of any service difficulty you have
experienced
so that we have an opportunity to make any needed repairs before
you are eligible for the remedies provided by these laws. Your written notification
should be sent to the Cadillac Customer Relations Center. Please see Page
XX for
the address.
c
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REPORTING SAFETY DEFECTS TO THE UNITED
STATES GOVERNMENT
If you believe that your vehicle has a defect which could cause a crash or could
cause injury or death, you should immediately inform the National Highway
Traffic Safety Administration (NHTSA), in addition to notifying General Motors.
If NHTSA receives similar complaints, it may open an investigation, and if it finds
that a safety defect exists in a group of vehicles, it may order a recall and remedy
campaign, However, NHTSA cannot become involved in individual problems
between you, your dealer, or General Motors.
To contact NHTSA, you may either call the Auto Safety Hotline toll-Free at
1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to
NHTSA, U.S. Department of Transportation, Washington, D.C. 20590. You can
also obtain other information about motor vehicle safety from the Hotline.
REPORTING SAFETY DEFECTS TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle has a safety defect, you
should immediately notify Transport Canada, in addition to notifying General
Motors of Canada Ltd. You may write to Transport Canada at Box 8880, Ottawa,
Ontario K1G 352.
REPORTING SAFETY DEFECTS TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada) in a situation like this, we
certainly hope you’ll notify us. Please call us at our Consumer Relations Center,
1-800-458-8006, or in Canada call, 1-800-263-3777, (English) or
1-800- 263-7854 (French), or write: Cadillac Motor Car Division, Consumer
Relations Center, 2860 Clark Avenue Detroit, MI 48232.
SERVICE PUBLICATIONS
Information on how to obtain Product Service Publications, subscriptions,
Indexes and summaries as described below is applicable only in the
fifty U.S.
states (and the District fo Columbia) and only for cars and light trucks with
GVWR less than
10,000 pounds (4 536 kg).
In Canada, information pertaining to Product Service Bulletins and Indexes can
be obtained by writing to: General Motors
of Canada Limited, Service
Publications Department, 1908 Colonel Sam Drive Oshawa, Ontario
L1H 8P7.
Cadillac regularly sends its dealers useful service bulletins about Cadillac
products. Cadillac monitors product performance in the field. We then prepare
bulletins for servicing our products better, Now, you can get these bulletins too.
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Downloaded from www.Manualslib.com manuals search engine Bulletins cover various subjects. Some pertain to the proper use and care of your
vehicle. Some describe costly repairs. Others describe inexpensive repairs which,
if done on time with the latest parts, may avoid future costly repairs. Some
bulletins tell a technician how to repair a new or unexpected condition. Others
describe a quicker way to fix your vehicle. They can help a technician service your
vehicle better.
Most bulletins apply to conditions affecting a small number
of vehicles Your
Cadillac dealership or a qualified technician may have to determine if a specific
bulletin applies
to your vehicle.
You can subscribe to all Cadillac bulletins. This way you’ll get them as they come
out. You can wait a while and get an index to the bulletins. You can also get
individual bulletins. However, you’ll need the index to identify them.
Subscriptions
You can subscribe to all Cadillac Product Service Publications (PSPs). This will
include bulletins for all cars sold by Cadillac and will not be limited to PSPs
applicable to any particular model. When you buy a subscription, you will receive
the
PSPs in periodic mailings shortly after they come out. You can purchases a
subscription by sending a check or money order to Cadillac Service Publications,
Post Office Box 07130, Detroit, Michigan 48207, alongwith the order form located
on page
11. You may get additional subscription ordering forms by calling the
toll-free number shown in this section or your can find them at participating
dealerships.
Individual PSPs
If you don’t want to buy all the PSPs issued by Cadillac for all models in the model
year, you can buy individual PSPs such as those which may pertain to a particular
model.
To do this, you will first need to see our index of PSPs. It provides avariety
of information. Here’s what you’ll find
in the index and how you can get one.
What You’ll find in the Index:
+ A list of all PSPs published by Cadillac in a model year (1991 or later). PSPs
+ Ordering information so you can buy the specific PSPs you may want.
+ Price information for PSPs you may want to buy.
covering all models
of Cadillac cars are listed in the same index.
How You Can Get an Index:
Indexes are published periodically. Most of the PSPs which could potentially
apply to the most recent Cadillac models will by listed in the last quarterly
publication for that model year. This means you may want to wait until the end
of
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