1994 CADILLAC DEVILLE ESP

Downloaded from www.Manualslib.com manuals search engine The control arms and toe link are attached to the suspension support on
the inboard side, and to a suspension knuckle on the outboard side. The
hub and bearing assembly is mounted to the knuckle and
is a single,
non-serviceable unit which eliminates the need for wheel bearing
adjustment. The load leveling
(ELC) shock absorbers are attached to the
lower control arm, with
the upper end of the shock attached to the
suspension support. The springs are held in position between the lower
control arms and a pocket in the suspension support.
The suspension system also incorporates a
new damping system known as
Speed Sensing Suspension. This system controls the damping forces
in
the shock absorbers and struts, in response to various road and driving
conditions. The systems are capable of making these damping changes
extremely fast.
A computer receives inputs from vertical acceleration sensors, wheel to
body position sensors, vehicle speed sensor,
lift and dive signals. This
computer evaluates the input from these sensors, to control the damping
of each
of the struts and shocks independently to provide varied levels of
suspension control.
The system also has
the capability of providing Speed Sensitive Steering
control. This system changes your steering effort based on your vehicle
speed.
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Downloaded from www.Manualslib.com manuals search engine Who Will Repair Your Cadillac At Roadside ? ? ?
In many cases, the advisor at the Roadside Service Center can provide
instructions to get you back on the road.
To resolve more complex problems, the advisor
will page an
experienced Cadillac dealership Service Technician. The technician\

will
call you and evaluate the possible cause. If a roadside repair is possible,
the technician will come to your location and provide a permanent or
temporary repair.
What I Your Cadillac Is In An Unsafe Location Or
On A t irnited Access Highway ? ? ?
If your car is located in an area that is determined to be unsafe (by you,
the advisor or the technician) or if the vehicle is on a limited access
freeway or regulated highway, the advisor
will arrange to tow your
Cadillac to a safe location, where service can be performed. Additional
assistance
will be provided if necessary.
WItat If Your Cadillac Cannot Be Repaired
At Roadside ? ? ?
If your car cannot be repaired at roadside within a reasonable period of
time (approximately
45 minutes) or requires the resources of a Cadillac
dealership service facility,
the advisor will arrange a tow service for you.
Towing may also be necessary after the technician has attempted a
repair, but determines that your car cannot be repaired at roadside.
Tow services are provided by independent companies,
so therefore,
Cadillac
is not responsible for the tow company. During the 48 months
or
50,000 miles/8O,OOO kilometers warranty period, towing services are
covered for
any disablement.
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Downloaded from www.Manualslib.com manuals search engine Owner Responsibilities
There are only two things which you will be responsible for during the
use
of your courtesy vehicle. You are required to provide insurance
coverage and replenish the fuel used.
In many cases your own auto insurance policy may provide primary
coverage for the courtesy vehicle, similar
to rental car agreements. Please,
check with your insurance company
to be certain what's covered.
L
R
Gold Key Courtesy Transportation---Just one more way your Cadillac
Dealer
is committed to you.
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Downloaded from www.Manualslib.com manuals search engine Cadillac
I Gold Key Courtesy Transportation
Duration of
Warranty Repair
Same Day Repair
Overnight Repair
(2.0 hours minimum
warranty repair required)
Alternatives*
Courtesy
Transportation Type
Shuttle Service
Courtesy Cadillac (if available)
Courtesy Cadillac
or other
GM make loaner vehicle
Rental Vehicle
Taxi Cab ride
Personally-
arranged ride
Shuttle Service
Customer
Charge/Responsibility
No charge.
No charge; must provide
insurance coverage
and
replenish fuel used.
No charge; must provide
insurance coverage and
replenish
fuel used.
If no dealer loaner is
available, you have the
option of renting a
vehicle from
an outside
agency and being
reimbursed
up to $3O/day
(5 days maximum).
Reimbursed for actual
expenses
up to $30.
No charge; reasonable
fuel expenditures
reimbursed.
No charge.
*Please ask about the specijic Gold Key Courtesy Transportation benefits
ofered by your Cadillac Dealer.
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Downloaded from www.Manualslib.com manuals search engine This section will explain how to contact Cadillac if you need assistance. It also tells
you how to obtain service publications and how to report any safety defects.
This section includes the following:
Customer Satisfaction Procedure
Customer Assistance for Hearing/Speech Impaired State Warranty Enforcement Laws
Special Policy Adjustment Programs Beyond The Warranty Period
Central Office Addresses
MediatiodArbitration Program
Reporting Safety Defects
Product Service Publications
(PSPs)
Owner’s Manuals and Service Manuals
CUSTOMER SATISFACTION PROCEDURE
Your satisfaction and goodwill are important to your dealer and to Cadillac.
Normally, any problems with the sales transaction or the operation of your vehicle
will be resolved by your dealer’s Sales or Service Departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings can
occur.
If your concern has not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE - Discuss your problem with a member of dealership management.
Satisfaction can often be quickly obtained at that level. If the matter has already
been reviewed with the Sales, Service or Parts Manager, contact the General
Manager or
owner of the dealership.
STEP
TWO - If after contacting a member of Dealership Management, it
appears your problem cannot be resolved by the dealership without further help,
contact the Cadillac Consumer Relations Center 24 hours a day by calling
1-800-458-8006 or if you have an Allante call 1-800-ALLANTI?.
In Canada, contact GM
of Canada Customer Assistance Center in Oshawa by
calling 1-800-263-3777 (ENGLISH)
or 1 - 800 - 263 - 7854 (FRENCH).
In Mexico, call 1-900-254- 17-86. In Puerto Rico and the
U.S. Virgin Islands,
call 1-809- 763- 1315. In all other overseas locations, contact
GM North
American Export Sales in Canada by calling 1-416-644-4112.

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information available to give the
Consumer Relations Representative:
- Your name, address and home and business telephone numbers
- Vehicle Identification Number (this is available from the vehicle registration
or title, or the plate attached to
the left top of the instrument panel and visible
through the windshield.)
- Dealership name and location
- Vehicle delivery date and present mileage
- Nature of concern
In order to give
your inquiry prompt attention, please call the appropriate toll free
number listed. However, if you wish to write Cadillac, please send all
correspondence to the respective United States, Canada or GM Overseas Central
Office address listed
on the following page.
When contacting Cadillac, please remember that your problem will likely be
resolved in the dealership, using dealership facilities, equipment and personnel.
That is why we suggest you follow Step One first.
CUSTOMER ASSISTANCE FOR THE HEARING OR
SPEECH IMPAIRED
To assist owners who have hearing difficulties, Cadillac has instal\
led special
Telecommunication Devices for the Deaf
(TDD) equipment in its Consumer
Relations Center. Any hearing or speech impaired customer who has access to a
TDD or a conventional teletypewriter (TTY) can communicate with Cadillac by
dialing: 1-800-TDD-CMCC. (TDD users in Canada can dial
1-800-263-3830).
STATE WARRANTY ENFORCEMENT LAWS
Laws in many states permit owners to obtain a replacement vehicle or a refund of
the purchase price under certain circumstances. The provisions
of these laws vary
from state to state. To the extent allowed
by state law, General Motors requires
that you first provide
us with written notification of any service difficulty you have
experienced
so that we have an opportunity to make any needed repairs before
you are eligible for the remedies provided by these laws. Your written notification
should be sent to the Cadillac Customer Relations Center. Please see Page
XX for
the address.
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