Maintenance Schedule
Section E: Maintenance Record
After the scheduled services are performed, record the date,
odometer reading and who performed the service in the
columns indicated. When completing the Maintenance
Performed column, insert the numbers from the Schedule
I
or Schedule I1 maintenance charts which correspond to the
maintenance performed.
Also, you should retain all
maintenance receipts. Your owner information portfolio is a
convenient place to store them.
DATE ODOMETER
READING SERVICED BY MAlNTENANCE PERFORMED
ProCarManuals.com
Customer Assistance Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are
important to your dealer and Pontiac.
Normally, any concern with the sales
transaction or the operation
of your
vehicle will be resolved by your dealer’s
Sales or Service Departments.
Sometimes, however, despite the best
intentions
of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should
be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Complaints can often be
quickly resolved at that level. If the
matter has already been reviewed with
the Sales, Service, or Parts Manager,
contact the owner of the dealership or
the General Manager.
STEP TWO: If after contacting a
member of Dealership Management, it
appears your concern cannot be
resolved by the dealership without
further help, contact the Pontiac
Customer Assistance Center by calling
1-800-PM-CARES. In Canada, contact
GM
of Canada Customer Assistance
Centre in Oshawa by calling
1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call
(525) 254-3777. In
Puerto Rico or
U.S. Virgin Islands, call
1-809-763-1315. In all other overseas
locations, contact GM International
Export Sales in Canada by calling
1-416-644-4112. For
prompt assistance, please have the
following information available to give
the Customer Assistance Representative:
Your name, address, telephone
Vehicle Identification Number (This
number
is available from the vehicle
registration or title, or the plate
attached to the left top of the
instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present
Nature of concern
mileage
ProCarManuals.com
