1993 OLDSMOBILE SILHOUETTE service

DATE ODOMETER
READING SERVICED BY MAINTENANCE PERFORMED
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Here you will find out how to contact
Oldsmobile if you need assistance.
This part also
tells you how to obtain
service publications and
how to report
any safety defects.
Part 8
Customer Assistance Infomation
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .298
Customer Assistance for the Hearing or Speech Impaired. . . . . . . . . . . . . . . . . .299
BBB MediatiodArbitration Program . . . . . . . . . . . . . . , . . . . . . . . . . . . . . . . . . .300
Reporting Safety Defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302
Oldsmobile Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .303
Service Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . - . . . . . . . . . . . . . . . . .304
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Customer Assistance lnfomatmn
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298
Customer Satisfaction Procedure
Your satisfaction and goodwill are
important to your dealer and
Oldsmobile. Normally, any problems
with the sales transaction or the
operation
of your vehicle will be
resolved
by your dealer's Sales or
Service Departments. Sometimes,
however, despite the best intentions
of
all concerned, misunderstandings can
occur.
If your concern has not been
resolved
to your satisfaction, the
following
steps should be taken:
STEP ONE: Discuss your problem with
a member
of dealership management.
Complaints can often be quickly
resolved at that level.
If the matter has
already been reviewed with the Sales, Service or
Parts Manager, contact the
owner
of the dealership or the General
Manager.
STEP TWO: If after contacting a
member of Dealership Management,
it
appears your problem cannot be
resolved
by the dealership without
further help, contact the Oldsmobile
Customer Assistance Network by calling
In Canada, contact GM of Canada
Customer Assistance Center in Oshawa
by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call 254-17-86. In Puerto
Rico or
U.S. Virgin Islands, call
1-809-763-1315. In all other overseas
locations, contact GM International
Export Sales in Canada
by calling
1-800-442-6537.
1-416-644-4112,
For prompt assistance, please have the
following
information available to give
the Customer Assistance Representative:
Your name, address, telephone
number
Vehicle Identification Number (This is
available from the vehicle registration
or title,
or the plate attached to the left
top
of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present
Nature of problem
mileage
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X8002
Oldsmobile Roadside
Assistance Program Features
& Benefits
The Oldsmobile Roadside Assistance
program means help is just a toll-free
call away-24 hours a day, 365 days
a
year.
Courteous and capable Customer
Assistance Advisors are on-call to
provide you with prompt assistance.
24-Hour Oldsmobile Roadside
Assistance Number
1-800-535-OLDS (6537) is the one
number to call for assistance in the
United States. Trained Customer
Assistance Advisors, on-call to render
assistance to Oldsmobile drivers, can
dispatch roadside assistance and towing service, locate the nearest Oldsmobile
dealership, take your request for an
Oldsmobile computerized trip routing
or
simply answer any questions the
Oldsmobile driver may have about the
coverage provided by your Oldsmobile
Roadside Assistance Program. The
Oldsmobile Roadside Assistance
number
is fully staffed and operational
24 hours a day, 365 days a year.
Who Is Covered?
Oldsmobile Roadside Assistance covers
all 1993 Oldsmobile vehicles?
Coverage is for the Oldsmobile vehicle,
regardless of the driver, and is
concurrent with the Bumper-to-Bumper
Plus warranty period.
Oldsmobile reserves the right to limit
services or reimbursement to an owner
or driver when in Oldsmobile’s
judgement the claims become excessive
in frequency or type of occurrence.
* Whicles sold outside the United States do
not have roadside assistance features and
bene$ts.
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Customer Assistance In$iormahn
Service Publications
Information on how to obtain Product Service Publications, Subscriptions and
Indexes as described below is applicable only in the
fifty U.S. states (and the
District of Columbia) and only for cars
and light trucks with
GVWR less than
l0,OOO pounds (4 536 kg).
In Canada, information pertaining to
Product Service Bulletins and Indexes
can be obtained by writing to:
General Motors
of Canada Limited
Service Publications Department
1908 Colonel Sam Drive
Oshawa, Ontario
LlH 8W.
Oldsmobile regularly sends its dealers
useful service bulletins about Oldsmobile products. Oldsmobile
monitors product perfbrmance in the
field. We then prepare bulletins for
servicing our products better.
Now, you
can get these bulletins too.
Bulletins cover various subjects. Some
pertain to the proper use and care of
your vehicle. Some describe costly
repairs. Others describe inexpensive
repairs which,
if done on time with the
latest parts, may avoid future costly
repairs. Some bulletins tell
a technician
how to repair a new or unexpected
condition. Others describe a quicker
way
to fix your vehicle. They can help a
technician service your vehicle better. Most bulletins apply to conditions
affecting a small number of cars
or
trucks. Your Oldsmobile dealer or a
qualified technician may have
to
determine if a specific bulletin applies to
your vehicle.
You can subscribe to all Oldsmobile
bulletins.
This way you’ll get them as
they come out. You can wait a while and
get an index to the bulletins. You can
also get individual bulletins. However,
you’ll need the index to identify them.
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Subscriptions
You can subscribe to all Oldsmobile
Product Service Publications (PSP’s).
This will include bulletins for
all
vehicles sold by Oldsmobile and will not
be
limited to PSP’s applicable to any
particular model. When you buy a
subscription, you will receive the PSP’s
in periodic mailings, shortly after they
come out.
A subscription costs $100.00
U.S. and includes a special binder, and
it entitles you
to all PSP’s published by
Oldsmobile during the model year? You
can purchase a subscription by sending a
check or money order to Lansing
Lithographers,
P.O. Box 23188, Lansing,
Michigan
48909, along with the order
form located in the following text.
You may get additional subscription
ordering forms
by calling the toll-free
number shown in the following text.
*Prices subject to change.
Individual PSP’s
If you don’t want to buy all the PSP’s
issued
by Oldsmobile for all models in
the model year, you can buy individual
PSP’s, such as those which may pertain
to a particular model.
To do this, you
will first need to see our index of PSP’s.
It provides
a variety of information.
Here’s what you’ll
find in the index and
how you can get one:
What Mu’// Find in the Index
A list of all PSP‘s published by
Oldsmobile in a model year
(1989 or
later). PSP’s covering
all models of
Oldsmobile vehicles are listed in the same index.
Ordering information so you can buy
the specific PSP’s you may want.
Price information for the PSP’s you
may want to buy.
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How bu Can Get an Index
Indexes are published periodically. Most
of
the PSP’s which could potentially
apply
to the most recent Oldsmobile
models will
be listed in the most recent
publication for that model year.
This
means you may want to wait until the
end of the model year before ordering
an index,
if you are interested in buying
PSP’s pertaining to a current model year
car or truck.
Some
PSP‘s pertaining to a particular
model year vehicle may be published in
later years, and these would be listed in
the later year’s index. When
you order
an index for a model year that
is not
over yet, we’ll send you the most recently published issue. Check the
ordering form for indexes for earlier
model years. Cut out the ordering form,
fd it out,
and mail it in. We will then
see to it that
an index is
mailed to you. There is no
charge for indexes for the
1989-1993
model years.
Toll-F’ree Telephone Number
If you want an additional ordering form
for an index or a subscription, just call
toll-free and we’ll be happy to send you one. Automated recording equipment
will take your name and mailing
address. The number to call
is
Copies at Participating Dealers
Copies of indexes and individual PSP’s
are at your participating Oldsmobile
dealer. You can ask to see them.
1-800-551-4123.
A Very Important Reminder
These PSP’s are meant for technicians.
They are not meant for
the “do-it-
yourselferl’ Technicians have the
equipment, tools, safety instructions, and know-how
to do a job quickly and
safely.
Oldsmobile Service Publications
You can get these by using the following
order form. They include: Product
Service Publications, Service Manuals
and Owner Publications.
If the order form is missing, you can
write:
Lansing Lithographers
P.O. Box 23188
Lansing, Michigan 48909
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Publication Order Fom
Oldsmobile Division service
publications
are intended for use by
professional, qualified technicians.
Attempting repairs or service without
the appropriate training, tools, and
equipment could cause injury to you or
others and damage to your vehicle
that
may cause it not to operate properly.
Product Service
Publications Indexes
(Mailed at no charge)
MODEL YEAR QUANTITY
1993 Model Year
1992 Model Year
1991 Model Year
1990 Model Year
1989 Model Year
Individual Product Service Publications
PSP NUMBER* sERvCE
MONTHWEAR** SUBfOTAL EACH
QUANTITY
1
2 .oo
2 .oo
2 .oo
$4.00 $4.00
~~
2 .oo
2 .oo
2 .oo
2 .oo
+st item per order is $4; each additional item is $2 I SUBTOTAL I
* Orders cannot be filled without appropriate numbers.
These numbers are in the
PSP Index.
** No additional charge for other items from the same Service Guild issue.
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