1993 GMC SIERRA service

Scheduled Maintenance Services
Recommended Fluids & Lubricants
Hood Latch Assembly a. Pivots and spring anchor
b. Release Pawl
Front Wheel Bearings
Propeller Shaft Spline/Universal Joint
Automatic Transmission Shift Linkage, Floor
Shift Linkage, Hood and Door Hinges, Body
Door Hinge Pins, Tailgate Hinge and Linkage,
Folding Seat, Fuel
Door Hinge
Key Lock Cylinders
Zhassis Lubrication
Windshield Washer Solvent and Anti-Freeze
Neatherstrip
Mer Tailgate Handle Pivot Points a. Engine
oil (GM Part
No. 1050109).
b. Chassis grease meeting requirements
of
GM-6031-M (GM Part No. 1052497).
Chassis grease meeting requirements
of NLGl
Grade 2, Category LB or GC-LB (GM Part
No.
1052497).
Chassis grease meeting requirements
of
GM-6031-M (GM Part No. 1052497)
Engine oil
Use regular engine oil or
a synthetic light
weight engine oil
(SAE 5W-30).
Chassis grease meeting requirements
of
GM-6031 (GM Part No. 10524971.
GM Optikleen washer solvent (GM Part
No.
1051515) or equivalent.
Silicone grease (GM Part
No. 12345579) or
equivalent.
Multi-purpose lubricant meeting requirements
of
GM Part No. 12345120.
TO392
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Maintenance Record
After each of the preceding Scheduled Maintenance Services is performed,
record the date, odometer reading, services performed (list ite\
m numbers) and
who performed the services in the appropriate column. In addition, retain
copies
of your receipts. It is suggested that receipts be kept with your
Owner's Manual.
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Scheduled Maintenance Services
Service Station Checks
It is important for you or a service station attendant to perform these
under-hood checks at each fuel
fill.
Check the engine oil level and add if necessary.
Check the engine coolant level in the recovery bottle and add if
necessary.
Check the windshield washer fluid level and add if necessary.
See these items in the Index
for information on how to check them.
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Customer Assistance Information
i Section
Here you will find out how to contact GMC Truck if you need assistance.
This section also tells you
how to obtain service publications and how to
report any safety defects.
Customer Satisfaction Procedure
........................................................................\
. 8-2
Customer Assistance for HearinglSpeech Impaired
........................................... 8-3
GM Participation in Better Business Bureau MediatiodArbitration Program .... 8-3
Reporting Safety Defects
........................................................................\
.............. 8-4
Roadside Assistance ........................................................................\
.................... .8-5
Service Publications
........................................................................\
...................... 8-6
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Customer Assistance Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and GMC Truck.
Normally, any concerns with the sales transaction or the operat\
ion of your
vehicle will be resolved by your dealer’s Sales or Service \
Departments. Sometimes, however, despite the best intentions of all concerned\
,
misunderstandings can occur. If your concern has not been resolved
to your
satisfaction, the following steps should be taken:
STEP ONE -Discuss your concern with a member of dealership
management. Complaints can often be quickly resolved at that le\
vel. If the
matter has already been reviewed with the Sales, Sewice, or Pa\
rts Manager,
contact the owner of the dealership or the General Manager.
STEP TWO -If after contacting a member of Dealership Management, it
appears your concern cannot be resolved by the dealership witho\
ut further
help, contact the GMC Truck Consumer Relations Manager by calli\
ng 1-800-GMC-TRUCK
(1 -800-462-8782). In Canada, contact the GM of Canada
Customer Assistance Center in Oshawa by calling 1-800-263-3777 (\
English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico or
US. Virgin Islands, call
1-809-763-1315.
In all other overseas locations, contact GM International
Export Sales in Canada by calling 1-41 6-644-4112.
For prompt assistance, please have the following information ava\
ilable
to give
the Customer Assistance Representative:
Your name, address, telephone number
Vehicle Identification Number (This is available from the vehic\
le registration or title, or the plate attached
to the left top of the instrument
panel and visible through the windshield).
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you
to call the toll-free number listed previously in order to
give your inquiry prompt attention. Information on offices outsi\
de the U. S.
which can assist you can also be found in the Warranty and Owner
Assistance Information booklet.
If you need to contact us in writing, please contact Consumer Relations by
writing: GMC Truck,
31 E. Judson Street 1607-07, Pontiac, Michigan
48342-2230.
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To contact NHTSA, you may either call the Auto Safety Hotline tol\
l-free at
1-800-424-9393
(or 366-0123 in the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation, Washington, D.C. 20590. You can
also obtain other information about motor vehicle safety from t\
he Hotline.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle has a safety defect,\

you should immediately notify Transport Canada, in addition to notifying
General Motors
of Canada Limited. You may write to: Transport Canada at
Box 8880, Ottawa, Ontario K1G 3J2.
Reporting Safety Defects to General
Motors
In addition to notifying NHTSA (or Transport Canada) in a situation like this.
we certainly hope you'll notify us. Please call us at 1-800-GMC-TR\
UCK
(1-800-462-8782),
or write: GMC Truck, Consumer Relations, 31 E. Judson
Street 1607-07, Pontiac, Michigan 48342-2230. In Canada, please \
call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write: General
Motors of Canada Limited, Customer Assistance Center, 1908 Colonel Sam
Drive, Oshawa, Ontario L1H 8P7.
Roadside Assistance
GMC Truck's Roadside Assistance provides stranded owners with
over-the-phone roadside repairs
or towing service for disabled vehicles. This
service combines the efforts of technically trained telephone representatives
with a network of GMC Truck's dealer services.
Just dial GMC Truck Roadside Assistance at 1-800-GMC-TRUCK
(1 -800-462-8782)
to reach a qualified representative who can assist you in
repair
or arrange a tow. Other recommended services can also be arranged
for situations such as retrieving locked-in keys, changing a tire, or delivering
gasoline, at a charge
to the owner. We also provide dealer information at no
charge such as location of the nearest GMC Truck dealer and their hours
of
operation.
Roadside Assistance is available 24 hours a day, seven days a \
week, 365
days a year, including weekends and holidays. Should you have \
any
questions about Roadside assistance, call the GMC Truck Roadside
Assistance Center
or Contact your dealer.
In Canada, call 1-800-268-6800 for details on Roadside Assistance.
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Customer Assistance Information
Service Publications
Information on how to obtain Product Service Publications, Subsc\
riptions and
Indexes as described below is applicable only in the fifty
US. states (and the
District of Columbia) and only for light trucks with GVWR less than
10,000
pounds (4536 kg).
In Canada, information pertaining to Product Service Bulletins a\
nd Indexes
can be obtained by writing to: General Motors of Canada Limited, Service
Publications Department, 1908 Colonel Sam Dr., Oshawa, Ontario
L1 H 8P7.
GMC Truck regularly sends its dealers useful service bulletins \
about GMC
Truck products. GMC Truck monitors product performance in the f\
ield. We
then prepare bulletins for servicing our products better. Now, \
you can get
these bulletins too.
Bulletins cover various subjects. Some pertain to the proper us\
e and care
of
your vehicle. Some describe costly repairs. Others describe inex\
pensive repairs which,
if done on time with the latest parts, may avoid future costly
repairs. Some bulletins tell a technician how to repair a new \
or unexpected
condition. Others describe a quicker way to
fix your vehicle. They can help a
technician service your vehicle better.
Most bulletins apply
to conditions affecting a small number of trucks. Your
GMC Truck dealer or a qualified technician may have
to determine if a
specific bulletin applies to your vehicle.
You can subscribe to all GMC Truck bulletins. This way you’ll g\
et them as
they come out. You can wait a while and get an index to the bulletins. You
can also get individual bulletins. However, you’ll need the \
index to identify
them.
Subscriptions
You can subscribe to all GMC Truck Product Service Publications (P\
SP’s).
This
will include bulletins for all light trucks (less than 10,000 Ibs. [4536 kg]
GVWR)
sold by GMC Truck and will not be limited to PSP’s applicable to any
particular model. When you buy a subscription, you
will receive the PSP’s in
periodic mailings, shortly after they come out.
A subscription costs US.
$75,00 ($85.00 including a special binder) and it entitles you to all PSP’s
published by GMC Truck during the model year. You can purchase a
subscription by sending a check or money order to GMC Truck Service
Publications, Post Office Box 436006, Pontiac, Michigan 48343 al\
ong with the
order form located at the end of this section. You may get additional
subscription ordering forms by calling the toll-free number show\
n in this
section, or you can find them at participating dealerships.
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Customer Assistance haformation
Copies at Participaiing Dealers
Copies of Indexes and individual PSP’s are at your participating GMC Truck
dealer. You can ask
to see them.
A VERY IMPORTANT REMINDER: These PSP’s are meant for technicians.
They are not meant for the “do-it-yourselfer,” Technicians \
have the equipment,
tools, safety instructions, and know-how to do a job quickly a\
nd safely.
GMC Truck reserves the right to change these procedures without notice after
November,
1 992.
GMC Truck Service Publications
You can get these Product Service Publications by using the order \
form at
the end of this section. You can
also get Service Manuals and Owner
Publications.
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