Standard No. 109. Grades B and A represent higher levels of performance on
the laboratory
test wheel than the minimum required by law.
Warning: The temperature grade for this tire is established for a tire that is
properly inflated and not overloaded. Excessive speed, underinfla\
tion, or
excessive loading, either separately or in combination, can cause heat buildup
and possible tire failure.
Those grades are molded on the sidewalls of passenger car tires.
While the tires available as standard or optional equipment on \
General Motors
vehicles may vary with respect to these grades, all such tires meet General
Motors performance standards and have been approved for use on General
Motors vehicles.
All passenger type (P Metric) tires must conform to Federal
safety requirements in addition to these grades.
Wheel Alignment and Tire Balance
The wheels on your vehicle were aligned and balanced carefully \
at the
factory to give you the longest tire life and best overall performance.
In
most cases, you will not need to have your wheels aligned again.
However,
if you notice unusual tire wear or your vehicle pulling one way or
the other, the alignment may need to be reset.
If you notice your vehicle
vibrating when driving on a smooth road, your wheels may need to be
rebalanced.
Wheel Replacement
Replace any wheel that is bent, cracked or badly rusted. If wheel nuts keep
coming loose, the wheel, wheel bolts, and wheel nuts should be\
replaced.
If
the wheel leaks air out, replace it (except some aluminum whe\
els, which can be repaired). See your GM truck dealer
if any of these conditions exist. Your
dealer will know what kind of wheel you need.
Each new wheel should have the same load carrying capacity, di\
ameter,
width, offset, and be mounted the same way as the one it replaces.
If you need to replace any of your wheels, wheel bolts, or wheel nuts,
replace them only with
new GM original equipment parts. This way, you will
be sure you have the right wheel, wheel bolts, and wheel nuts\
for your
vehicle.
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Customer Assistance Information
-
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and Chevrolet.
Normally, any concern with the sales transaction or the operati\
on of your
vehicle will be resolved by your dealer’s Sales or Service \
Departments. Sometimes, however, despite the best intentions of all concerned\
, misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE -Discuss your concern with a member of dealership
management. Complaints can often be quickly resolved at that le\
vel.
If the
matter has already been reviewed with the Sales, Service, or P\
arts Manager,
contact the owner of the dealership or the General Manager.
STEP TWO -If after contacting a member of Dealership Management, it
appears your concern cannot be resolved by the dealership without further
help, contact Chevrolet’s Customer Assistance Center by calling
1-800-222-1020. In Canada, contact the GM of Canada Customer Assistance
Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-\
263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico or
U. S. Virgin Islands, call
1-809-763-1315. In all other overseas locations, contact GM International
Export Sales in Canada by calling 1-416-644-411 2
.
For prompt assistance, please have the following information ava\
ilable to give
the Customer Assistance Representative:
Your name, address, telephone number
Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate attached
to the left top of the instrument
panel and visible through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you
to call the toll-free number listed previously in order to
give your inquiry prompt attention. However,
if you wish to write Chevrolet,
write
to: Chevrolet Motor Division, Chevrolet Customer Assistance Center, P.O.
Box 7047, Troy, MI 48007-7047.
A listing of all Chevrolet offices and offices outside the US. which can assist
you can also be found
in the warranty booklet. These services are not
available in Canada.
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