1993 BUICK REGAL service

Maintenance Record
ODOMETER
DATE MAINTENANCE PERFORMED SERVICED
BY READING
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@ Part 8 Customer Assistance Information
~ ~~~~~ ~
Here you will find out how to contact Buick if you need assistance. This Part also tells you how to obtain service
publications and how to report any safety defects.
Part 8 includes:
Customer Satisfaction
.............................................................. 285
Customer Assistance for Hearing/Speech Impaired
........................................ 286
Reporting Safety Defects
............................................................ 287
ServicePublications
................................................................ 288
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and Buick. Normally, any problems with the sales
transaction or the operation
of your vehicle will be
resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions
of all
concerned, misunderstandings can occur.
If your
concern has not been resolved
to your satisfaction, the
following steps should be taken:
STEP ONE -- Discuss your problem with a member of
dealership management. Complaints can often be
quickly resolved at that level.
If the matter has already
been reviewed with the Sales, Service, or Parts Manager,
contact the owner
of the dealership or the General
Manager.
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Service Publications
Information on how to obtain Product Service
Publications, Subscriptions and Indexes as described
below is applicable only in the fifty
U.S. states (and the
District of Columbia) and only for cars and light trucks
with
GVWR less than 10,000 pounds (4 536 kg).
In Canada, information pertaining to Product Service
Bulletins and Indexes can be obtained by writing to:
General Motors of Canada Limited
Service Publications Department
1908 Colonel Sam Dr.
Oshawa, Ontario L
1 H 8P7
Buick regularly sends its dealers useful service bulletins
about Buick products. Buick monitors product
performance in the field. We then prepare bulletins for
servicing our products better. Now, you can get
these
bulletins too. Bulletins cover various subjects.
Some pertain to the
proper
use and care of your vehicle. Some describe
costly repairs. Others describe inexpensive repairs
which, if done on time with the latest parts, may avoid
future costly repairs. Some bulletins tell a technician
how
to repair a new or unexpected condition. Others
describe a quicker way to fix your vehicle. They can
help a technician service your vehicle better.
Most bulletins apply
to conditions affecting a small
number of cars or trucks. Your Buick dealer or a
qualified technician may have to determine if a specific
bulletin applies to your vehicle.
You can subscribe to all Buick bulletins. This way
you’ll
get them as they come out. You can wait a while and get
an index to the bulletins. You can also get individual
bulletins. However,
you’ll need the index to identify
them.
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Subscriptions
You can subscribe to all Buick Product Service
Publications (PSP’s). This will include bulletins for all
cars sold by Buick and will
not be limited to PSP’s
applicable to any particular model. When you buy a
subscription, you
will receive the PSP’s in periodic
mailings, shortly after they come
out. A subscription
costs
U.S. $86.50 ($106.50 including a special binder)
and
it entitles you to all PSP’s published by Buick
during the model year. You can purchase a subscription
by sending a check or money order to Service
Publications, Post Office Box 1901, Flint, Michigan,
48501, along
with the order form located in the
following text. You may get additional subscription
ordering forms by calling the toll-free number shown
in
the following text.
Individual PSP’s
If you don’t want to buy all the PSP’s issued by Buick
for all models
in the model year, you can buy individual
PSP‘s, such
as those which may pertain to a particular
model.
To do this, you will first need to see our index of
PSP’s. It provides a variety of information. Here’s what
you’ll find in the index and how you can get one:
What You’ll Find in the Index:
0 A list of all PSP‘s published by Buick in a model
year
(1 989 or later). PSP’s covering all models of
Buick cars are listed in the same index.
0 Ordering information so you can buy the specific
PSP’s
you may want.
Price information for the PSP’s you may want to
buy.
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How You Can Get an Index:
Indexes are published periodically. Most of the PSP’s
which could potentially apply to the most recent Buick
models
will be listed in the most recent publication for
that model year. This means
you may want to wait until
the end of the model year before ordering an index, if
you are interested in buying PSP’s pertaining to a
current model year car or truck,
Some
PSP’s pertaining to a particular model year
vehicle may be published
in later years, and these would
be listed in the later year’s index. When you order an
index for
a model year that is not over yet, we’ll send
you
the most recently published issue. Check the
ordering form for indexes for earlier model years.
Cut
out the ordering form, fill it out, and mail it in. We
will then see to
it that an index is mailed to you. There is
no charge for indexes for the
1989- I993 model years.
Toll-Free Telephone Number
If you want an additional ordering form for an index or a
subscription, just call toll-free and we’ll be happy to
send you one. Automated recording equipment
will take
your name and mailing address. The number to call is
1-800-55 1-4 123.
Copies at Participating Dealers
Copies of Indexes and individual PSP’s are at your
participating Buick dealer. You can ask to see
them.
A VERY IMPORTANT REMINDER: These PSP’s are
meant for technicians. They are not meant for the
“do-it-yourselfer.” Technicians have the equipment,
tools, safety instructions, and know-how to do a job
quickly and safely.
Buick Service Publications
You can get these by using the order form:
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Defrost ........................................ 112
Dimensions
.................................... 261
Disc Brake Wear Indicators
........................ 142
Disposal of Used Oil
............................. 224
DoorLocks
...................................... 59
Down Hills and Mountains. Driving
................. 16 1
Downhill Parking ................................ 163
Driving
Downshifting
.................................... 73
AtNight .................................... 149
Defensively
.................................. 134
Drunk
...................................... 135
In a Foreign Country
........................... 2 16
InCities
..................................... 156
In
Fog. Mist or Haze ........................... 154
InRain ..................................... 152
InWinter
.................................... 166
OnCurves ................................... 144
On Freeways
................................. 157
On Hill and Mountain Roads
.................... 16 1
On a Long Trip ............................... 159
On Snow or Ice
............................... 167
Through Deep Standing Water
.................... 70
Drunken Driving
................................ 135 Electric
Outside Rearview Mirror Control
............ 94.
Electrical Equipment. Adding .................. 114. 256
Emergencies. Braking
............................ 143
Etnergencies
on the Road .......................... 177
Emergencies. Steering
in .......................... 145
Emergency Starting. Discharged Battery
.............. 180
Emergency Wrecker Towing
....................... 185
Energy Conserving Oil ............................ 221
Engine
Block Heater
.............................. 70. 224
Coolant
..................................... 228
Coolant Temperature Warning Gage
.............. 103
Oil ......................................... 220
Oil Additives
................................. 223
Oil Pressure Warning Gage
...................... 104
Oil. When to Change .......................... 221
Starting
...................................... 67
Wa-ning Light About Need for Service ............ 107
Ethanol
in Gasoline .............................. 215
Exhaust
......................................... 78
Expectant Mothers. Use of Safety Belts by ............. 33
Expressway Driving .............................. 157
Extender. Safety Belt .............................. 55
Exterior Appearance
............................. 251
Overheating
.................................. 192
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Heater. Engine Block .......................... 70. 224
“Highway Hypnosis”
............................. 160
Hill and Mountain Roads
.......................... 16 1
Hills. Parking on ................................ 163
Hitches. Trailer
.................................. 172
Holding a Baby
in .Your Car ......................... 4 1
Hood. Opening the ............................... 21 8
Horn
........................................... 80
Hot Coolant Warning Gage
........................ 103
Hot Engine. Safety Warnings About
................. 193
Hydroplaning
................................... 153
High
Speed. Shifting When Your Engine is Running at
... 72
Ice. Driving on
................................. 167
Identification Label. Service Parts
................... 256
Identification Number. Vehicle ..................... 256
Idling Your Engine
................................ 78
If You’re Stuck: In Sand. Mud. Ice
or Snow ........... 21 1
Ignition Key Positions ............................. 66
Indicator. Turn Signal ............................. 81
Indicators. Disc Brake Wear
....................... 142
Indicators. Warning Lights and Gages
................ 100
Infant Restraint
................................... 42
Inflation. Tire
................................... 241
Inside Mirror
.................................... 94
Inspection. Tire
................................. 242
Instrument Panel
................................. 99
Interior Cleaning ................................ 248
Introduction. How to Use this Manual
................. 10
..................................... J ack. Tire 202
Jacking Up the Car
............................... 202
“Jump” Starting
................................. 180
Keys
.......................................... 58
Keyless Entry System. Remote
...................... 62
Kilometer Indicator
............................... 99
Label. Service Parts Identification
.................. 256
Lane Change Indicator
............................. 81
LapBelt
........................................ 35
Lap-Shoulder Belt Usage by Children
................. 54
Latches. Front Seatback
............................ 18
Leathercleaning
................................ 250
Leaving Your Vehicle .............................. 77
Light. Safety Belt
................................. 25
Light. Turn Sigllal Indicator
......................... 81
Lighter. Cigarette
................................. 97
Lights Light Bulbs. Replaceable
.......................... 262
Daytime Running
.............................. 92
Fog
......................................... 92
Gages and Warning Indicators
................... 100
“On” Warning ................................ 100
Operation .................................... 91
Reading
...................................... 93
Traffic
...................................... 133
Loading
Your Vehicle ............................ 238
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Long Distance Driving ............................ 159
LossofControl
................................. 148
Low Coolant Warning Light
....................... 110
Low Fuel Light ................................. 105
Low Oil Pressure. Warning Light ................... 110
Luggage Carrier ..............................
Maintenance
Inspections
.............
Record .................
..................
..................
. . 101
... 279
... 282
Schedule
.................................... 256
Underbody
.................................. 253
Malfunction Indicator Lamp
....................... 107
Manualseat
..................................... 14
Markings. Pavement
............................. 134
Master Cylinder. Brake
........................... 233
Methanol
in Gasoline ............................. 215
Mirrors
......................................... 94
Mist, Driving
in ................................. 154
Mobile Telephone, Adding a
....................... I14
Mountain Driving
................................ 16 1
MTBE in Gasoline ............................... 215
N (Neutral) Gear Position ......................... 72
New Vehicle “Break-In”
........................... 65
NightDriving ................................... 149
Nightvision
.................................... 150
Notices About Damage
............................. 2 Octane
Required for Your Car
..................... 237
Odometer
....................................... 99
Off (Ignition Key Position) ......................... 67
Off-Road Recovery
.............................. 146
Oil. Change Your Engine .......................... 221
Oil. Engine
..................................... 220
Oil Pressure Warning Light
........................ 105
Operation in Foreign Countries ..................... 216
Outside Mirrors
.................................. 94
Overdrive, Automatic
............................. 72
Overheated Engine
............................... 192
Owner Checks and Services
........................ 276
P (Park) Position ................................ 71
Paint Spotting
................................... 254
Park. Shifting Into
................................ 75
Parking Brake
.................................... 74
Parking on Hills
................................. 163
Parking Over Things That Burn
...................... 77
Pavement Markings
.............................. 134
PedalTravel, Brake
.............................. 143
Perception Time, Braking
......................... 139
Periodic Maintenance Inspections
................... 279
Polishing and Waxing
............................ 252
Passing
........................................ 147
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