
satisfied with a repair transaction, the Motorist Assurance Program
offers mediation and arbitration through MAP/BBB-CARE and other non-
profit organizations. MAP conducted pilot programs in twelve states
before announcing the program nationally in October, 1998. During the
pilots, participating repair shops demonstrated their adherence to the
Pledge and Standards and agreed to follow the UICS in communicating
the results of their inspection to their customers. To put some
"teeth" in the program, an accreditation requirement for shops was
initiated. The requirements are stringent, and a self-policing method
has been incorporated which includes the "mystery shopping" of
outlets.
         We welcome you to join us as we continue our outreach with
your support, both the automotive repair industry and your customers
will reap the benefits. Please visit MAP at our Internet site www.
motorist.org or contact us at:
                   1444 I Street, NW  Suite 700
                       Washington, DC 20005
             Phone (202) 712-9042  Fax (202) 216-9646
                           January 1999
         MAP UNIFORM INSPECTION GENERAL GUIDELINES
          OVERVIEW OF SERVICE REQUIREMENTS AND SUGGESTIONS
         It is MAP policy that all exhaust, brake, steering,
suspension, wheel alignment, drive-line, engine performance and
maintenance, and heating, ventilation and air conditioning, and
electrical services be offered and performed under the standards and
procedures specified in these sections.
         Before any service is performed on a vehicle, an inspection
of the appropriate system must be performed. The results of this
inspection must be explained to the customer and documented on an
inspection form. The condition of the vehicle and its components will
indicate what services/part replacements may be "Required" or
"Suggested". In addition, suggestions may be made to satisfy the
requests expressed by the customer.
         When a component is suggested or required to be repaired or
replaced, the decision to repair or replace must be made in the
customer's best interest, and at his or her choice given the options
available.
         This section lists the various parts and conditions that
indicate a required or suggested service or part replacement.
Although this list is extensive, it is not fully inclusive. In
addition to this list, a technician may make a suggestion.  However,
any suggestions must be based on substantial and informed experience,
or the vehicle manufacturer's recommended service interval and must be
documented.
         Some conditions indicate that service or part replacement is
required because the part in question is no longer providing the
function for which it is intended, does not meet a vehicle
manufacturer's design specification or is missing.
         Example:
         An exhaust pipe has corroded severely and has a hole in it
         through which exhaust gases are leaking.  Replacement of the
         exhaust pipe in this case is required due to functional
         failure.
         Example:
         A brake rotor has been worn to the point where it measures
         less than the vehicle manufacturer's discard specifications. 

                                                        hardware.
Attaching hardware threads
 damaged  ................  A  ...  Require repair or replacement
                                                     of hardware.
Attaching hardware threads
 stripped (threads
 missing)  ...............  A  ...  Require repair or replacement
                                                     of hardware.
Code set (if
 applicable)  ............  A  ..........  (1) Further inspection
                                                        required.
Connector broken  ........  A  ..  Require repair or replacement.
Connector melted  ........  A  ...........  ( 2) Require repair or
                                                     replacement.
Connector missing  .......  A  .................  Require repair.
Contaminated  ............  A  ..  Require repair or replacement.
Inoperative  .............  B  ..  Require repair or replacement.
                                 ( 3) Further inspection required.
Leaking  .................  A  ..  Require repair or replacement.
Missing  .................  C  ............  Require replacement.
Terminal broken  .........  A  ..  Require repair or replacement.
Terminal burned, affecting
 performance  ............  A  ...........  ( 2) Require repair or
                                                     replacement.
Terminal burned, not
 affecting performance  ..  2  ..  Suggest repair or replacement.
Terminal corroded,
 affecting performance  ..  A  ..  Require repair or replacement.
Terminal corroded, not
 affecting performance  ..  2  ..  Suggest repair or replacement.
Terminal loose, affecting
 performance  ............  B  ..  Require repair or replacement.
Terminal loose, not
 affecting performance  ..  1  ..  Suggest repair or replacement.
Threads damaged  .........  A  ..  Require repair or replacement.
Threads stripped (threads
 missing)  ...............  A  ............  Require replacement.
Wire lead conductors
 exposed  ................  B  ..  Require repair or replacement.
Wire lead corroded  ......  A  ..  Require repair or replacement.
Wire lead open  ..........  A  ..  Require repair or replacement.
Wire lead shorted  .......  A  ..  Require repair or replacement.
( 1) - Refer to manufacturer's diagnostic trouble code procedure
      and require repair or replacement of affected component(s).
( 2) - Determine cause and correct prior to repair or replacement
      of part.
( 3) - Inoperative includes intermittent operation or out of OEM
      specification. Some components may be serviceable. Check
      for accepted cleaning procedure.
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          FLUID
         See  BRAKE FLUID.
         FLUID LEVEL SENSOR SWITCHES
         See  SWITCHES.
         FOUR WHEEL DRIVE SWITCHES
         See  SWITCHES. 

         FRICTION MATERIAL
NOTE:    Original Equipment Manufacturer (OEM) specifications
         designate replacement at different thicknesses.
CAUTION:  It is required that friction material be matched in axle
         sets for consistent braking characteristics.
FRICTION MATERIAL INSPECTION
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Condition                 Code                          Procedure
Contaminated, for example,
 fluid that leaked from
 caliper, wheel cylinder,
 or axle seal  ...........  A  ........  ( 1) Require replacement.
Cracked through  .........  B                Require replacement.
Flaking or chunking  .....  B                Require replacement.
Glazed (shiny)  ..........  ..  ........  No service suggested or
                                                        required.
Grooves or ridges  .......  ..  ....  ( 2) No service suggested or
                                                        required.
Permanently attached
 hardware bent  ..........  A  ............  Require replacement.
Permanently attached
 hardware broken  ........  A  ............  Require replacement.
Permanently attached
 hardware loose  .........  A  ............  Require replacement.
Permanently attached
 hardware missing  .......  C  ............  Require replacement.
Permanently attached
 hardware seized  ........  A  ..  Require repair or replacement.
Rivets loose  ............  B  ............  Require replacement.
Separating from backing  .  B  ............  Require replacement.
Shoe table or web bent  ..  B  ............  Require replacement.
Shoe table or web
 cracked  ................  A  ............  Require replacement.
Shoe table or web worn,
 affecting performance  ..  A  ............  Require replacement.
Surface cracking  ........  ..  ........  No service suggested or
                                     required. Further inspection
                                    may be necessary to determine
                                                           cause.
Tapered wear  ............  B  ........  ( 3) Suggest replacement.
Thickness of one pad is
 greater than opposite pad
 in the same caliper
 (uneven wear)  ..........  ..  ....  ( 4) Replacement of friction
                                        material not suggested or
                                     required. Further inspection
                                           required. See  CALIPERS
                                            and  CALIPER HARDWARE.
Wear indicator device
 (electronic) contacts
 rotor  ..................  B  ......  ( 5) Require replacement of
                                               appropriate parts.
Wear indicator device
(mechanical) bent  .......  .. ..........  ( 6) Further inspection
                                                        required.
Wear indicator device
 (mechanical) broken  ....  ..  .........  ( 6) Further inspection
                                                        required. 

 reconditioning  .........  B  ........  (3) Require replacement.
Surface is rust-pitted  ..  B  .......  Require reconditioning or
                                   replacement of rotor according
                                           to OEM specifications.
Surface is scored  .......  B  ...  ( 4) Require reconditioning or
                                   replacement of rotor according
                                           to OEM specifications.
Thickness variation
(parallelism) exceeds OEM
specifications  ..........  B  .......  Require reconditioning or
                                   replacement of rotor according
                                           to OEM specifications.
( 1) - Examples of severe corrosion are:  composite plate
      separated from friction surfaces and cooling fins
      cracked or missing.
( 2) - Only applies to vehicles for which OEM "machine to"
      specifications exist. If OEM does not supply "machine
      to" specifications, the rotor may be worn to discard
      specifications.
( 3) - If OEM does not supply "machine to" specifications,
      you may machine to discard specifications.
( 4) - Scoring is defined as grooves or ridges in the friction
      contact surface. Some vehicle manufacturers require
      machining when scoring exceeds their allowable
      specifications.
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          SELF-ADJUSTING SYSTEMS
SELF-ADJUSTING SYSTEM INSPECTION         \
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Condition                 Code                          Procedure
Bent  ....................  A  ...  Require repair or replacement
                                                    of bent part.
Broken  ..................  A  ...  Require repair or replacement
                                                  of broken part.
Inoperative  .............  A  ...........  ( 1) Require repair or
                                       replacement of inoperative
                                                           parts.
Missing  .................  C  ..........  Require replacement of
                                                    missing part.
Star wheel does not turn
 freely  .................  A  ..  Require repair or replacement.
( 1) - Inoperative includes intermittent operation.
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          SHOE HARDWARE
         See  BRAKE SHOE HARDWARE .
         SHOES
         See  FRICTION MATERIAL .
         SOCKETS
         See  BULB SOCKETS.
         SPEED SENSORS (ELECTRONIC WHEEL AND VEHICLE)