1011 Mercury Grand Marquis service

Item CapacityFord part name or
equivalentFord part number / Ford
specification
Windshield washer
fluidFill as requiredMotorcraftPremium
Windshield Washer
Concentrate (US)
Premium Quality
Windshield Washer
Fluid (Canada)ZC-32-A (US)
CXC-37-(A, B, D, and F)
(Canada) /
WSB-M8B16-A2/- -
Fuel tank19.0 gallons
(71.9L)——
1Add the coolant type originally equipped in your vehicle.2Use of synthetic or synthetic blend motor oil is not mandatory. Engine oil need only meet the
requirements of Ford specification WSS-M2C930-A and the API Certification mark.3Indicates only approximate dry-fill capacity. Some applications may vary based on cooler size and
if equipped with an in-tank cooler. The amount of transmission fluid and fluid level should be set
by the indication on the dipstick’s normal operating range. Police or Handling Package refill
capacity- 12.8 quarts (12.1L).4Use of any fluid other than the recommended fluid may cause transmission damage. Refer to
scheduled maintenance informationto determine the correct service interval.5Rear axles are considered lubricated for life when the vehicle is used for normal service. For
severe duty requirements, seeExceptions and/or Special Operating Conditionsinscheduled
maintenance information.6Service refill capacities are determined by filling the rear axle 1/4 inch to 9/16 inch (6 mm to
14 mm) below the bottom of the filler hole.7Add 4 oz. (118 ml) of Additive Friction Modifier XL-3 or equivalent meeting Ford specification
EST-M2C118-A for complete refill of Traction-Lok rear axles.
Maintenance and Specifications
266
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

This information is intended to aid the operators of police or fleet
vehicles (used in severe duty, high mileage operations) in understanding
the required maintenance services for such vehicles. It covers
maintenance services for vehicles equipped with Heavy Duty packages.
However, other vehicles operated under the conditions listed in this
supplement are also considered “severe service” vehicles and should be
serviced and maintained as described in this chapter and theScheduled
Maintenance Guidechapter.
CONTACT US
Ford Fleet Hotline - The Ford Fleet Hotline provides police and fleet
customers with direct access to Ford Motor Company for fleet sales or
service information. The hotline number is (800) 34-FLEET.
Ford Fleet website - Additionally, Ford maintains a website for police
and other fleet vehicles. The Ford Fleet website is located at
www.fleet.ford.com.
Police and fleet vehicles are manufactured with certain heavy duty parts
that are designed specifically for the varying demands and unique
requirements under which they are operated.
Note:As the police proportion of the Crown Victoria market continues
to increase, some of these heavy duty components have become standard
across the Crown Victoria line to reduce parts and manufacturing
complexity.
Components that are part of the option packages are listed below and on
the following pages with a brief outline of their major features and their
contribution to overall vehicle performance, handling and usage.
Failure to maintain your vehicle(s) properly may restrict your warranty
coverage, reduce vehicle performance and operational capabilities and
adversely affect driver-passenger safety. The severe duty maintenance
intervals are listed in theScheduled Maintenance Guidechapter.
The descriptions, specifications and material described in this publication
were in effect at the time the publication was approved for printing.
Ford Motor Company reserves the right to discontinue models at any
time, or change specifications, design or testing procedures without
notice and without incurring obligation.
TRANSMISSION
The police vehicle has a unique high-performance powertrain including
transmission and an aluminum driveshaft, which is designed for
maximum vehicle performance. Due to the nature of this powertrain,
some powertrain noise may be present.
Crown Victoria Severe Duty
270
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

REAR AXLE
Axle break-in – Police and middle eastern countries only
Rear axles in vehicles destined for use by police or in middle eastern
countries are equipped with a synthetic lubricant. Do not drive over
100 mph (160 km/h) for the first 1,000 miles (1,600 km) to allow axle
components to wear in. Additionally, only synthetic lubricant as specified
below should be used when maintenance is performed on the rear axle.
Lubricant specifications
Item Ford part name Ford part
numberFord
specification
Rear axle
lubricantMotorcraft SAE
75W-140 High
Performance Synthetic
Rear Axle LubricantXY-75W140-QL WSL-M2C192-A
ELECTRICAL
Battery - police
The Motorcraftmaintenance-free battery normally does not require
additional water during its life. However, for severe service usage or in
high temperature climates, the electrolyte level should be checked at
least every five months or 5,000 miles (8,000 km). If the electrolyte level
is below the level indicator in any cell, add enough pure water to bring
the level up to the indicator. Never add electrolyte (battery acid) to the
battery as this could shorten battery life.
Battery - long term storage
Make sure that the battery is fully charged before putting the vehicle in
storage. Disconnect the negative cable if it will be stored for an extended
period of time.
If the battery is discharged, allow it to warm to a moderate temperature,
such as 60°F (16°C), and use a battery charger rather than the vehicles
charging system to bring the battery back to full charge. Use a battery
charger designed for commercial use such as the Rotunda GR-1. Never
let a fully discharged battery remain discharged for a long period of time.
Extended storage in a discharge state can cause irrecoverable damage to
the internal components or cracking of the container. As a battery
approaches a discharged state it becomes easier for the electrolyte to
freeze. If it freezes and expands it may crack the battery case.
Crown Victoria Severe Duty
272
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

WHEELS/TIRES/BRAKES
Wheel rims - police
To withstand the demands placed on vehicles driven under heavy duty
service conditions, Ford Motor Company installs heavy duty steel wheels.
Tires - police
Tires (including the spare) are speed-rated radials for police use. Use
only the recommended tire size and speed ratings.
In regions with snow and ice during the winter months, installation of
snow tires may be desirable. Snow tires will usually exhibit a drop in dry
pavement handling, but many show an increase in snow and ice traction.
When snow tires are used, they should be installed on all four wheels,
never on the drive wheels only.
Tires - long term storage
Most high performance tires are made with a nylon overlay.
As such, the following steps should be taken to avoid flatspotting when
the vehicles are not used for a period of time.
•Fleets should store the vehicles with 44 psi (303 kPa) in the tires.
•If the vehicle is stored for periods longer than 30 days, it should be
moved several feet at least once during each 30-day period, so that a
different portion of the tread contacts the ground.
•Tire pressure should be reduced to the recommended pressure shown
on the vehicle certification label before the vehicle is placed back into
service.
Training the tire pressure monitoring system (TPMS)
All Crown Victorias are equipped
with a tire pressure monitoring
system (TPMS) that illuminates a
low tire pressure warning light on
the instrument cluster when one or
more of your tires is significantly under-inflated.
Crown Victoria Severe Duty
276
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

4. Press and hold the brake pedal
for two seconds, then release.
5. Turn the ignition to off -DO
NOTremove the key.
6. Cycle the ignition from off to on three times ending in on -DO NOT
start the engine.
If the reset mode has been entered successfully, the horn will sound
once, and the TPMS indicator
will flash.
If after repeated attempts to enter the reset mode, the horn does not
sound, and the TPMS indicator
does not flash, seek service from
your authorized dealer.
Crown Victoria Severe Duty
279
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

•If the horn does not sound while attempting to reset any wheel, seek
service from your authorized dealer.
10. Perform Steps 8 and 9 on the right front tire, right rear tire and
finally the left rear tire. Training is complete after the horn sounds for
the last tire trained (left rear tire).
Turn the ignition to off. If two short horn beeps are heard, the reset
procedure was unsuccessful and must be repeated.
If after repeating the procedure and two short beeps are heard when the
ignition is turned to off, seek assistance from your authorized dealer.
Brakes - police
The police vehicle is equipped with heavy duty front disc brake pads to
meet the varying demands of different police service for fade resistance
and other performance requirements.
The police vehicle has standard anti-lock brakes and may be equipped
with traction control.
Brake fluid maintenance
Police pursuits involving hard braking result in very high temperatures in
the brake system, including the brake fluid. Over time, repeated
exposure to high brake temperatures can degrade brake fluid, potentially
reducing its boiling point. A lower boiling point could cause long brake
pedal travel and a loss of braking confidence during subsequent pursuit
driving. Ford recommends that police fleets replace the brake fluid at
every brake pad service interval. Brake fluid may be replaced more
frequently on vehicles involved in frequent high-speed pursuits with
heavy brake usage.
INTERIOR
Heavy duty seats - police
The front seat assemblies, including the seat adjustment mechanisms and
supports, are ruggedly designed and ensure working comfort. An
anti-stab plate is integrated into the seat back to reduce the risk of
officer injury. An adjustable power lumbar system is standard on the
driver’s seat.
Seat belt extenders
Some police departments have begun employing the use of seat belt
extenders to make the practice of buckling and unbuckling seat belts
easier for officers wearing hip mounted radios, side arms, etc.
Crown Victoria Severe Duty
281
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

Figure A
The approved ISO symbol for fire suppression is shown in Figure A. This
symbol is printed on the manual activation switch and on the diagnostic
telltale on the instrument cluster.
The system automatically performs a diagnostic check self check and
momentarily lights the cluster lamp when the key is turned on. If the
diagnostic lamp stays on refer to the appropriate sections of the Ford
service manual for further diagnostic and service procedures.
The system is active any time the key or engine is turned on following
the diagnostic check.
The system has been designed and tested to withstand a 75 mph
(120 km/h) 50% off-set rear impact by Taurus-sized vehicle. However, in
some crashes, including very high-energy crashes, the fire suppression
system could be so damaged by the crash forces that it cannot deploy.
Like any vehicle component, the fire suppression system cannot
withstand any and all crashes. No vehicle can eliminate the risk of fires.
You should not consider the vehicle “fireproof” because it is equipped
with a fire suppression system.
Ballistic door panels (if equipped)
Your vehicle may be equipped with ballistic door panels on one or both
of the front doors. Doors equipped with a ballistic panel are marked with
a sticker on the interior door trim panel above the door handle indicating
“BALLISTIC PANEL”. Otherwise, doors with ballistic panels are visually
indistinguishable from standard doors. The ballistic panels are designed
to act as a shield for the officer at the scene of an altercation.
The door panels meet National Institute of Justice (NIJ) Level III
protection requirements. NIJ is the research, development, and
evaluation agency within the U. S. Department of Justice. The panels
have been tested and certified by a NIJ approved ballistic testing
laboratory, in accordance with the methodology included in NIJ Standard
0108.01 and Los Angeles Police Department (LAPD) Standard MTD
05-01E.
Crown Victoria Severe Duty
288
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)

For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
•When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
Compliance Certification label). Consult your authorized dealer for
specific weight information.
•The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems — such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
•Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use.
•To avoid interference with other vehicle functions, such as anti-lock
braking systems, amateur radio users who install radios and antennas
onto their vehicle should not locate the Amateur Radio Antennas in
the area of the driver’s side hood.
•Electrical or electronic accessories or components that are added to
the vehicle by the authorized dealer or the owner, may adversely
affect battery performance and durability, and may also adversely
affect the performance of other electrical systems in the vehicle.
Accessories
301
2011 Crown Victoria(cro)
Owners Guide, 3rd Printing
USA(fus)