
Inspecting Engine Oil
CAUTION
Do not overfill the engine oil. This may
cause engine damage.
Use center display screen indication to
inspect the engine oil level.
1. Make sure the hood is closed.
2. Start the hybrid system.
3. Select “Information” on the Home screen to display the vehicle status
monitor.
4. Select “Vehicle Status Monitor”.
5. Select “Engine Oil Level”.
6. Select “Start”. The engine starts and measurement
of the engine oil level begins. Do
not depress the accelerator pedal
during the measurement.
NOTE
If measurement conditions not
shown on the display are not met
such as when warm-up operation
has not been completed due to low
outdoor temperatures, the
measurement error screen may be
displayed. In this case, drive the
vehicle using the engine for a
certain period of time to complete
the warm-up operation and repeat
the procedure.
7. Switch the vehicle power OFF.
NOTE
After the measurement is
completed, the engine does not
stop automatically.
Recommended Oil
Use SAE 0W-20 engine oil.
Mazda Genuine Oil is used in your
Mazda vehicle. Mazda Genuine
0W-20 Oil is required to achieve
optimum fuel economy.
For maintenance service, Mazda
recommends Genuine Mazda Parts
and Genuine Mazda Premium Oil.
Only use SAE 0W-20 oil “Certified For
Gasoline Engines” by the American
Petroleum Institute (API).
Oil with this trademark symbol
conforms to the current engine and
emission system protection standards
and fuel economy requirements of the
International Lubricant Standardization
and Approval Committee (ILSAC),
Inspection and Servicing/Cleaning
Engine Compartment Inspection
9-13
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3.
Installing the Hole Cover
1. Insert the hole cover into the cowlgrille.
Make sure that the hole cover holds
the cowl grille and the knobs are in
the correct position.
1. The hole cover
2. The cowl grille
2.
Removing the Lead-acid Battery Cover
Maintaining Lead-acid Battery
To get the best service from a lead-acid
battery:
Keep it securely mounted.Keep the top clean and dry.Keep terminals and connections
clean, tight, and coated with
petroleum jelly or terminal grease.
Rinse off spilled electrolyte
immediately with a solution of water
and baking soda.
Inspection and Servicing/Cleaning
Engine Compartment Inspection
9-20
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Contamination of either the
windshield or the blades with foreign
matter can reduce wiper effectiveness.
Common sources are insects, tree sap,
and hot wax treatments used by some
commercial car washes.
If the blades are not wiping properly,
clean the window and blades with a
good cleaner or mild detergent; then
rinse thoroughly with clean water.
Repeat if necessary.
NOTE
You can replace the wiper blades
yourself, however you cannot replace
the wiper arms.
If you want to replace the wiper arms,
consult an Authorized Mazda Dealer.
Replacing Front Windshield Wiper
Blade rubbers
1. Move the wipers to the servicepositions using the following
procedure.
a) Switch the vehicle power ON.
b) Switch the vehicle power OFF.
c) Press up the wiper switch to theMIST position 2 times within 30
seconds after switching the
vehicle power OFF.
When the procedure is
completed, the wipers operate
and they stop at the service
positions.
2. Raise the wiper arms.
3. Slide the blade component in the direction of the arrow while
pressing the wiper arm tab to
remove the blade component from
the wiper arm.
4.
Inspection and Servicing/Cleaning
Vehicle Exterior Inspection
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Exterior Maintenance
WARNING
Dry off brakes that have become wet
by driving slowly, releasing the
accelerator pedal and lightly applying
the brakes several times until the
brake performance returns to normal.
Driving with wet brakes is dangerous.
Increased stopping distance or the
vehicle pulling to one side when
braking could result in a serious
accident. Light braking will indicate
whether the brakes have been
affected.
CAUTION
Before lifting the windshield wiper
blades off the windshield, always
follow the procedure for moving the
windshield wiper blades. Otherwise,
a wiper blade, wiper arm, or the
hood could be damaged.
Refer to the Replacing Windshield
Wiper Blade Rubbers section (page
9-23) for the procedure on how to
move the windshield wiper blades to
the service position.
When the vehicle power is switched
ON and the wiper lever is in the
AUTO position, the windshield
wipers may operate automatically in
the following cases:
The area of the windshield above the
rain sensor is touched or wiped with
a cloth.
The windshield or the rain sensor
area in the cabin is hit.
When the vehicle power is switched
ON and the wiper lever is in the
AUTO position, do not touch the
windshield or the windshield wipers
Otherwise, the windshield wipers
will operate automatically which
could catch your fingers or damage
the windshield wipers.
When removing ice or snow, or
cleaning the windshield, always
make sure the wiper lever is in the
OFF position.
Do not spray water in the engine
compartment. Otherwise, it could
result in engine-starting problems or
damage to electrical parts.
When washing and waxing the
vehicle, be careful not to apply
excessive force to any single area of
the vehicle roof. Otherwise, you
could dent the vehicle.
Make sure that the fuel-filler lid is
closed and lock the doors.
Otherwise, the fuel-filler lid may be
forcefully opened by water pressure
causing damage to the vehicle or
fuel-filler lid.
(Vehicles with hands-free liftgate)
When washing or waxing the vehicle,
turn off the hands-free liftgate using
the Mazda Connect or do not bring
the transmitter into the area around
the liftgate. Otherwise, the liftgate
could open unexpectedly resulting in
an accident. Refer to Power Liftgate
section (page 4-21).
Do not use steel wool, abrasive
cleaners, or strong detergents
containing highly alkaline or caustic
agents on chrome-plated or
anodized aluminum parts. This may
damage the protective coating; also,
cleaners and detergents may discolor
or deteriorate the paint.
Inspection and Servicing/Cleaning
Exterior Maintenance
9-35
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Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
NOTE
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modified to accommodate a person
with certain medical conditions in
accordance with a certified physician,
contact an Authorized Mazda Dealer.
For more informatio n, go to NHTSA
website www.safercar.gov (VEHICLE
SHOPPERS > Air Bags > Air Bag FAQs >
Air Bag Deactivation).
STEP 1: Contact Your
Mazda Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PARTS MANAGER, then please
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint systemmodified to accommodate a person
with certain medical conditions in
accordance with a certified
physician, go to STEP 2.
Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (U.S.A.)
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7. California Civil Code Section1793.2 (d) requires that, if Mazda
or its representative is unable to
repair a new motor vehicle to
conform to the vehicle's applicable
express warranty after a reasonable
number of attempts, Mazda may be
required to replace or repurchase
the vehicle. California Civil Code
Section 1793.22 (b) creates a
presumption that Mazda has had a
reasonable number of attempts to
conform the vehicle to its
applicable express warranties if,
within 18 months from delivery to
the buyer or 18,000 miles on the
vehicle's odometer, whichever
occurs first, one or more of the
following occurs:
The same nonconformity [a
failure to conform to the written
warranty that substantially impairs
the use, value or safety of the
vehicle] results in a condition that
is likely to cause death or serious
bodily injury if the vehicle is
driven AND the nonconformity
has been subject to repair two or
more times by Mazda or its
agents AND the buyer or lessee
has directly notified Mazda of the
need for the repair of the
nonconformity; OR
The same nonconformity has
been subject to repair 4 or more
times by Mazda or its agents
AND the buyer has
notified
Mazda of the need for the repair
of the nonconformity; OR
The vehicle is out of service by
reason of repair of
nonconformities by Mazda or its
agents for a cumulative total of
more than 30 calendar days after
delivery of the vehicle to the
buyer.
NOTICE TO Mazda AS REQUIRED
ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
200 Spectrum Center Drive Suite
100
Irvine, California 92618
ATTN: Customer Mediation
8. The following remedies may be sought in BBB AUTO LINE: repairs,
reimbursement for money paid to
repair a vehicle or other expenses
incurred as result of a vehicle
nonconformity, repurchase or
replacement of your vehicle, and
compensation for damages and
remedies available under Mazda's
written warranty or applicable law.
9. The following remedies may not be
sought in BBB AUTO LINE: punitive
or multiple damages, attorneys'
fees, or consequential damages
other than as provided in California
Civil Code Section 1794 (a) and
(b).
10.You may reject the decision issued by a BBB AUTO LINE arbitrator. If
you reject the decision, you will be
free to pursue further legal action.
The arbitrator's decision and any
findings will be admissible in a
court action.
11.If you accept the arbitrator's decision, Mazda will be bound by
the decision, and will comply with
the decision within a reasonable
time not to exceed 30 days after we
receive notice of your acceptance
of the decision.
12.Please call BBB AUTO LINE at 1-800-955-5100 for further details
about the program.
Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (U.S.A.)
10-8
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Satisfaction ReviewProcess
Your complete and permanent
satisfaction is of primary concern to
Mazda. All Authorized Mazda Dealers
have both the knowledge and tools to
keep your Mazda in top condition. In
our experience, any questions,
problems, or complaints regarding the
operation of your Mazda or any other
general service transactions are most
effectively resolved by your dealer. If
the cause of your dissatisfaction
cannot adequately be addressed by
normal dealership procedures, we
recommend that you take the
following steps:
STEP 1: Contact the
Mazda Dealer
Discuss the matter with a member of
dealership management. If the Service
Manager has already reviewed your
concerns, contact the owner of the
dealership or its General Manager.
Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (Canada)
10-9
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STEP 2: Contact the
Mazda Regional Office
If you feel that you still require
assistance, ask the dealer Service
Manager to arrange for you to meet
the local Mazda Service
Representative. If more expedient,
contact Mazda Canada Inc. Regional
Office nearest you for such
arrangements. Regional Office address
and phone numbers are shown (page
10-12).
STEP 3: Contact the
Mazda Customer
Relations Department
If still not substantially satisfied,
contact the Customer Relations
Department, Mazda Canada Inc., 55
Vogell Road, Richmond Hill, Ontario,
L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the
following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the Vehicle
Identification Number on page
10-59 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with
the local Mazda Service
Representative, will review the case to
determine if everything possible has
been done to ensure your satisfaction.
Please recognize that the resolution of
service problems in most cases
requires the use of your Mazda
dealer's service facilities, personnel
and equipment. We urge you to follow
the above three steps in sequence for
most effective results.
Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (Canada)
10-10
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