2024 MAZDA CX90 phone

STEP 2: Contact the
Mazda Regional Office
If you feel that you still require
assistance, ask the dealer Service
Manager to arrange for you to meet
the local Mazda Service
Representative. If more expedient,
contact Mazda Canada Inc. Regional
Office nearest you for such
arrangements. Regional Office address
and phone numbers are shown (page
10-12).
STEP 3: Contact the
Mazda Customer
Relations Department
If still not substantially satisfied,
contact the Customer Relations
Department, Mazda Canada Inc., 55
Vogell Road, Richmond Hill, Ontario,
L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the
following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the Vehicle
Identification Number on page
10-59 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with
the local Mazda Service
Representative, will review the case to
determine if everything possible has
been done to ensure your satisfaction.

Please recognize that the resolution of
service problems in most cases
requires the use of your Mazda
dealer's service facilities, personnel
and equipment. We urge you to follow
the above three steps in sequence for
most effective results.
Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (Canada)
10-10
CX-90_8KG7-EA-22L_Edition1_new 2022-11-17 16:05:04

STEP 2
If, after following STEP 1, you feel the
need for further assistance, please
contact your area's Mazda
representative.
Refer to PUERTO RICO/U.S. Virgin
Island on page 10-18.

Please help us by providing the
following information:

1. Your name, address, and telephone
number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (Puerto Rico)
10-14
CX-90_8KG7-EA-22L_Edition1_new 2022-11-17 16:05:04

Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
Contact Your MazdaDealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PARTS MANAGER, then please
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint systemmodified to accommodate a person
with certain medical condition in
accordance with a certified physician
you must contact your dealership in
order to avoid the potential loss of
the warranty of your vehicle which
may occur if some third party is hired
by the customer to make any modifications to this system.

Log on: at
www.mazdamexico.com.mx

Answers to many questions, including
how to locate or contact a local Mazda
dealership in Mexico, can be found
here.

E-mail: click on “Contactanos” at the
top of the page at
www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA
(62932)

Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (Mexico)
10-15
CX-90_8KG7-EA-22L_Edition1_new 2022-11-17 16:05:04

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
Tel: Customer Assistance
01 800 01 MAZDA(62932).

In order to serve you efficiently and
effectively, please help us by providing
the following information:

1. Your name, address, and telephonenumber
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (Mexico)
10-16
CX-90_8KG7-EA-22L_Edition1_new 2022-11-17 16:05:04

Reporting Safety Defects (Canada)
Canadian customers who wish to report a safety-related defect and concern to
Transport Canada, Defect Investigations and Recalls, may telephone the toll free
hotline 1-800-333-0510, or go to the Road Safety website at:
https://www.tc.gc.ca/en/services/road.html
Specifications/Customer Information and Reporting Safety Defects
Reporting Safety Defects
10-22
CX-90_8KG7-EA-22L_Edition1_new 2022-11-17 16:05:04

Add-On Non-GenuineParts and Accessories
Non-genuine parts and accessories for
Mazda vehicles can be found in stores.
These may fit your vehicle, but they are
not approved by Mazda for use with
Mazda vehicles. When you install
non-genuine parts or accessories, they
could affect your vehicle's
performance or safe ty systems; the
Mazda warranty doesn't cover this.
Before you install any non-genuine
parts or accessories, consult an
Authorized Mazda Dealer.
WARNING
Always consult an Authorized Mazda
Dealer before you install non-genuine
parts or accessories.
Improperly designed parts or
accessories could seriously affect your
vehicle's performance or safety
systems. This could cause you to have
an accident or increase your chances of
injuries in an accident.
Be very careful in choosing and
installing add-on electrical
equipment, such as mobile
telephones, two-way radios, stereo
systems, and car alarm systems.
Incorrectly choosing or installing
improper add-on equipment or
choosing an improper installer is
dangerous. Essential systems could be
damaged, causing engine stalling ,
air-bag (SRS) activation,
ABS/TCS/DSC inactivation, or a fire in
the vehicle.
Mazda assumes no responsibility for
death, injury, or expenses that may
result from the installation of add-on
non-genuine parts or accessories.
Specifications/Customer Information and Reporting Safety Defects
Warranty
10-25
CX-90_8KG7-EA-22L_Edition1_new 2022-11-17 16:05:04

Cell Phones Warning
WARNING
Please comply with the legal
regulations concerning the use of
communication equipment in vehicles
in your country.
Use of any electrical devices such as
cell phones, computers, portable
radios, vehicle navigation or other
devices by the driver while the vehicle
is moving is dangerous. Dialing a
number on a cell phone while driving
also ties-up the driver's hands. Use of
these devices will cause the driver to
be distracted and could lead to a
serious accident. If a passenger is
unable to use the device, pull off the
right-of-way to a safe area before use.
If use of a cell phone is necessary
despite this warning, use a hands-free
system to at least leave the hands free
to drive the vehicle. Never use a cell
phone or other electrical devices while
the vehicle is moving and, instead,
concentrate on the full-time job of
driving.
Specifications/Customer Information and Reporting Safety Defects
Cell Phones
10-26
CX-90_8KG7-EA-22L_Edition1_new2022-11-17 16:05:04

Index
A
Active Driving Display................5-43Active driving display does not
operate................................ 8-36
Maintenance of the dust-proof
sheet................................... 9-39
Add-On Non-Genuine Parts and
Accessories............................. 10-25
Air Bags...................................... 3-4 Driver and front passenger
occupant classification
system................................. 3-16
Front passenger occupant
classification system.............. 3-16
Air-Conditioning Air vents................................ 6-2
Air-conditioning overview....... 6-6
Maintenance........................ 9-32
Operating each switch............ 6-8
Automatic Transmission Selector lever....................... 5-47
Steering shift switches........... 5-51
AWD i-ACTIV AWD....................... 5-98
B
BatteryCharging............................ 5-113
Charging is not possible........ 8-16
Electrical system................. 10-65
Inspecting Lead-acid
battery................................. 9-18
Taking action with depleted lead-
acid battery.......................... 8-11
Brakes
Antilock Brake System
(ABS)................................... 5-84
AUTOHOLD......................... 5-63
AUTOHOLD cannot be
canceled.............................. 8-19
Brake override system........... 5-61
Dynamic Stability Control
(DSC).................................. 5-88
Electric Parking Brake (EPB)....5-57
Hill descent control.............. 5-92
Hill Launch Assist (HLA)........ 5-66
Inspecting the brake fluid...... 9-16
Problem with the brake system
(foot brake)..........................8-18
Tra c t i o n C o n t ro l Sys te m
(TCS)................................... 5-85
Trailer Stability Control
(TSC)................................... 5-90
C
Cell Phones............................ 10-26
Cruise Control........................ 5-225
Customer Assistance (Canada)... 10-9
Customer Assistance (Mexico)...........
.............................................. 10-15
Customer Assistance (Puerto
Rico)...................................... 10-13
Customer Assistance (U.S.A.)..... 10-4
D
DoorsDoors.................................. 4-12
Liftgate................................. 4-18
E
EngineEngine................................10-62
Engine number................... 10-61
Inspecting the coolant.......... 9-14
Inspecting/replenishing engine
oil........................................9-13
Overheating......................... 8-20
Power switch........................ 5-13
11-2
CX-90_8KG7-EA-22L_Edition1_new 2022-11-17 16:05:04