2024 MAZDA CX90 EPS

STEP 2: Contact the
Mazda Regional Office
If you feel that you still require
assistance, ask the dealer Service
Manager to arrange for you to meet
the local Mazda Service
Representative. If more expedient,
contact Mazda Canada Inc. Regional
Office nearest you for such
arrangements. Regional Office address
and phone numbers are shown (page
10-12).
STEP 3: Contact the
Mazda Customer
Relations Department
If still not substantially satisfied,
contact the Customer Relations
Department, Mazda Canada Inc., 55
Vogell Road, Richmond Hill, Ontario,
L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the
following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the Vehicle
Identification Number on page
10-59 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with
the local Mazda Service
Representative, will review the case to
determine if everything possible has
been done to ensure your satisfaction.

Please recognize that the resolution of
service problems in most cases
requires the use of your Mazda
dealer's service facilities, personnel
and equipment. We urge you to follow
the above three steps in sequence for
most effective results.
Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (Canada)
10-10
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Customer Assistance
Your complete and permanent
satisfaction is our business. That is why
all Authorized Mazda Dealers have the
knowledge and the tools to keep your
Mazda vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
STEP 1
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue. If your
concern has not been resolved by the
CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then
please contact the GENERAL
MANAGER of the dealership or the
OWNER.
Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (Puerto Rico)
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Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
Contact Your MazdaDealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PARTS MANAGER, then please
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint systemmodified to accommodate a person
with certain medical condition in
accordance with a certified physician
you must contact your dealership in
order to avoid the potential loss of
the warranty of your vehicle which
may occur if some third party is hired
by the customer to make any modifications to this system.

Log on: at
www.mazdamexico.com.mx

Answers to many questions, including
how to locate or contact a local Mazda
dealership in Mexico, can be found
here.

E-mail: click on “Contactanos” at the
top of the page at
www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA
(62932)

Specifications/Customer Information and Reporting Safety Defects
Customer Assistance (Mexico)
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Steps for Determining the Correct Load Limit
Steps for Determining Correct Load Limit-
(1) Locate the statement “The combined weight of occupants and cargo should
never exceed XXX kg or XXX lbs.” on your vehicle's placard.
(2) Determine the combined weight of the driver and passengers that will be riding in your vehicle.
(3) Subtract the combined weight of the dr iver and passengers from XXX kg or XXX
lbs.
(4) The resulting figure equals the available amount of cargo and luggage load capacity. For example, if the “XXX” amount equals 1400 lbs. and there will be
five 150 lb passengers in your vehicle, the amount of available cargo and
luggage load capacity is 650 lbs. (1400 － 750 (5 × 150) = 650 lbs.)
(5) Determine the combined weight of luggage and cargo being loaded on the vehicle. That weight may not safely exceed the available cargo and luggage load
capacity calculated in Step 4.
(6) If your vehicle will be towing a trailer, load from your trailer will be transferred to
your vehicle. Consult this manual to determine how this reduces the available
cargo and luggage load capacity of your vehicle.
Specifications/Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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Index
T
TiresInspecting the tires............... 9-27
Replacing a tire or a wheel.... 9-29
Rotating the tires.................. 9-28
Tires................................... 10-71
Tire pressure label...............10-61
Tire Pressure Monitoring System
(TPMS)...............................5-100
Uniform tire quality grading
system (UTQGS)................. 10-27
Wheel maintenance..............9-36
Tire Information Location of the tire label
(placard)............................ 10-34
Steps for determining the correct
load limit........................... 10-45
Tire labeling....................... 10-30
Tire maintenance................ 10-37
Vehicle loading................... 10-40
To w i n g Having the vehicle towed........ 8-5
Using the towing hooks.......... 8-6
W
Warranty................................. 10-23
WindowPower window..................... 4-29
Rear window defogger
switch.................................. 5-78
The power windows cannot be
operated.............................. 8-31
Windshield wiper de-icer...... 5-80
Winter Driving.........................5-240
Wipers Replacing windshield wiper blade
rubbers................................ 9-23
Replenishing windshield washer fl
uid.......................................9-17
Washer fluid does not spray... 8-35
Windshield wipers operate at high
speed.................................. 8-34
Windshield wiper de-icer...... 5-80
Windshield wiper/Washer
switch.................................. 5-73
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