GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16908340) - 2024 - CRC - 12/7/22
Customer Information 409
In the U.S., anyone driving the vehicle is
covered. In Canada, a person driving the
vehicle without permission from the owner
is not covered.
Roadside Assistance is not a part of the New
Vehicle Limited Warranty. General Motors
North America and GMC reserve the right to
make any changes or discontinue the
Roadside Assistance program at any time
without notification.
General Motors North America and GMC
reserve the right to limit services or
payment to an owner or driver if they
decide the claims are made too often, or the
same type of claim is made many times.
Services Provided
.Emergency Fuel Delivery:Delivery of
enough fuel for the vehicle to get to the
nearest service station.
.Lock-Out Service: Service to unlock the
vehicle if you are locked out. A remote
unlock may be available if you have
OnStar. For security reasons, the driver
must present identification before this
service is given.
.Emergency Tow from a Public Road or
Highway: Tow to the nearest GMC dealer
for warranty service, or if the vehicle was
in a crash and cannot be driven.
Assistance is not given when the vehicle
is stuck in the sand, mud, or snow.
.Flat Tire Change: Service to change a flat
tire with the spare tire. The spare tire,
if equipped, must be in good condition
and properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not covered
by the warranty.
.Battery Jump Start: Service to jump start
a dead battery.
.Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a
warranty event, incidental expenses may
be reimbursed within the Powertrain
warranty period. Items considered are
reasonable and customary hotel, meals,
rental car, or a vehicle being delivered
back to the customer, up to 500 miles.
Services Not Included in Roadside
Assistance
.Impound towing caused by violation of
any laws
.Legal fines
.Mounting, dismounting, or changing of
snow tires, chains, or other traction
devices
Service is not provided if a vehicle is in an
area that is not accessible to the service
vehicle or is not a regularly traveled or
maintained public road, which includes ice
and winter roads. Off-road use is not
covered.
Services Specific to Canadian-Purchased
Vehicles
.Fuel Delivery: Reimbursement is up to
7 liters. Diesel fuel delivery may be
restricted. Propane and other fuels are
not provided through this service.
.Lock-Out Service: Vehicle registration is
required.
GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16908340) - 2024 - CRC - 12/7/22
418 OnStar
Or
.Give OnStar Turn-by-Turn Navigation voice
commands.
.Obtain and customize the Wi-Fi hotspot
name or SSID and password, if equipped.
Press
Qto connect to an Advisor to:
.Verify account information or update
contact information.
.Get driving directions.
.Receive a Diagnostic check of the vehicle's
key operating systems.
.Receive Roadside Assistance.
.Manage Wi-Fi Settings, if equipped.
Press
>to get a priority connection to an
OnStar Advisor available 24/7 to:
.Get help for an emergency.
.Be a Good Samaritan or respond to an
AMBER Alert.
.Get assistance in severe weather or other
crisis situations and find evacuation
routes.
OnStar Services
Emergency
Emergency Services require an active safety
and security plan. With Automatic Crash
Response, built-in sensors can automatically
alert a specially trained OnStar Advisor who
is immediately connected in to the vehicle
to help.
Press
>for a priority connection to an
OnStar Advisor who can contact emergency
service providers, direct them to your exact
location, and relay important information.
With OnStar Crisis Assist, specially trained
Advisors are available 24 hours a day, 7 days
a week, to provide a central point of
contact, assistance, and information during a
crisis.
With Roadside Assistance, Advisors can
locate a nearby service provider to help with
a flat tire, a battery jump, or an empty
gas tank.
Security
If equipped, OnStar provides these services:
.With Stolen Vehicle Assistance, OnStar
Advisors can use GPS to pinpoint the
vehicle and help authorities quickly
recover it.
.With Remote Ignition Block, if equipped,
OnStar can block the vehicle from being
restarted.
.With Stolen Vehicle Slowdown,
if equipped, OnStar can work with law
enforcement to gradually slow the
vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked and the
vehicle alarm sounds, a notification by text,
e-mail, or phone call will be sent. If the
vehicle is stolen, an OnStar Advisor can work
with authorities to recover the vehicle.
GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16908340) - 2024 - CRC - 12/7/22
430 Index
General Information (cont'd)Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Glass Replacement . . . . . . . . . . . . . . . . . . . . . . . . 331
Global Positioning System (GPS) . . . . . . . . . 167
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408
Guidance Problems with the Route . . . . . . . . . . . . . . 168
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
Hazard Warning Flashers . . . . . . . . . . . . . . . . 146
Head Restraints . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Head-Up Display (HUD) . . . . . . . . . . . . . . . . . . . 135
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . 333
Daytime Running Lamps (DRL) . . . . . . . . . 145
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Headlamps, Front Turn Signal,
Sidemarker, and Parking Lamps . . . . . . 333
High-Beam On Light . . . . . . . . . . . . . . . . . . . 130
High/Low Beam Changer . . . . . . . . . . . . . . 145
Lamps On Reminder . . . . . . . . . . . . . . . . . . . 130 Heated
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Steering Wheel . . . . . . . . . . . . . . . . . . . . . . . . 105
Ventilated Front Seats . . . . . . . . . . . . . . . . . . 54
Heater Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191, 193
High-Beam On Light . . . . . . . . . . . . . . . . . . . . . 130
Hill Descent Control (HDC) . . . . . . . . . . . . . . . . . 237
Descent Control Light . . . . . . . . . . . . . . . . . . 126
Hill and Mountain Roads . . . . . . . . . . . . . . . . 207
Hill Start Assist (HSA) . . . . . . . . . . . . . . . . . . . . 235
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
How to Wear Seat Belts Properly . . . . . . . . . 58
HVAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191, 193
I
Ignition Positions . . . . . . . . . . . . . . . . . . . . . . . . 216
Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Indicator Pedestrian Ahead . . . . . . . . . . . . . . . . . . . . . . 126
Vehicle Ahead . . . . . . . . . . . . . . . . . . . . . . . . . 126
Indicators
Warning Lights and Gauges . . . . . . . . . . . . . 111
Infants and Young Children, Restraints . . . . 76 Information
Publication Ordering . . . . . . . . . . . . . . . . . . . 413
Infotainment Using the System . . . . . . . . . . . . . . . . . . . . . . . 157
Infotainment System . . . . . . . . . . . . . . . . . . . . 416
Inspection Multi-Point Vehicle . . . . . . . . . . . . . . . . . . . . 396
Instrument Cluster . . . . . . . . . . . . . . . . . . . . 112, 113
Instrument Panel Overview . . . . . . . . . . . . . . . . .5
Interior Rearview Mirrors . . . . . . . . . . . . . . . . . 38
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 2, 153
J
Jump Starting - North America . . . . . . . . . . . . . . . 376
K
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14Remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Remote Operation . . . . . . . . . . . . . . . . . . . . . . . 15
L
Labeling, Tire Sidewall . . . . . . . . . . . . . . . . . . . 346
LampsAuxiliary Roof Mounted Lamp . . . . . . . . . 148
Daytime Running (DRL) . . . . . . . . . . . . . . . . 145
Dome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Exterior Cargo . . . . . . . . . . . . . . . . . . . . . . . . . 149
Exterior Controls . . . . . . . . . . . . . . . . . . . . . . . 143