Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
2 Introduction
Introduction
The names, logos, emblems, slogans, vehicle
model names, and vehicle body designs
appearing in this manual including, but not
limited to, GM, the GM logo, CHEVROLET,
the CHEVROLET Emblem, SILVERADO, and Z71
are trademarks and/or service marks of
General Motors LLC, its subsidiaries,
affiliates, or licensors.
For vehicles first sold in Canada, substitute
the name“General Motors of Canada
Company” for Chevrolet Motor Division
wherever it appears in this manual.
This manual describes features that may or
may not be on the vehicle because of
optional equipment that was not purchased
on the vehicle, model variants, country
specifications, features/applications that may
not be available in your region, or changes
subsequent to the printing of this owner’s
manual, including changes in standard or
optional content. If the vehicle has the Duramax diesel
engine, see the Duramax diesel supplement
for additional and specific information on
this engine.
Refer to the purchase documentation
relating to your specific vehicle to confirm
the features.
Keep this manual in the vehicle for quick
reference.
Canadian Vehicle Owners
A French language manual can be obtained
from your dealer, at www.helminc.com,
or from:
Propriétaires Canadiens
On peut obtenir un exemplaire de ce guide
en français auprès du concessionnaire ou à
l'adresse suivante:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
USA
Using this Manual
To quickly locate information about the
vehicle, use the Index in the back of the
manual. It is an alphabetical list of what is
in the manual and the page number where
it can be found.
Danger, Warning, and Caution
Warning messages found on vehicle labels
and in this manual describe hazards and
what to do to avoid or reduce them.
{Danger
Danger indicates a hazard with a high
level of risk which will result in serious
injury or death.
{Warning
Warning indicates a hazard that could
result in injury or death.
Caution
Caution indicates a hazard that could
result in property or vehicle damage.
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/15/22
130 Instruments and Controls
system. When the REPLACE SOON message
displays, the engine air filter should be
replaced at the earliest convenience.
The Air Filter Life display must be reset after
the engine air filter replacement. To reset,
seeEngine Air Filter Life System 0311.
Trailer Brake : On vehicles with the
Integrated Trailer Brake Control (ITBC)
system, the trailer brake display appears in
the DIC.
TRAILER GAIN shows the trailer gain setting.
This setting can be adjusted from 0.0 to 10.0
with either a trailer connected or
disconnected.
OUTPUT shows the power output to the
trailer any time a trailer with electric brakes
is connected. Output is displayed as a bar
graph. Dotted lines may appear in the
OUTPUT display if a trailer is not connected.
Off Road : If equipped, displays vehicle pitch
and roll information, road wheel angle, and
four-wheel drive (4WD) status. If the vehicle
has low traction, a low traction indicator
and the wheels affected will display amber
in the Off-Road page.
Engine Hours (Hourmeter) : Shows the total
number of hours the engine has run. This
display also shows the engine idle hours. Transmission Fluid Temperature :
Shows the
temperature of the automatic transmission
fluid in either degrees Celsius (°C) or degrees
Fahrenheit (°F).
Info Page Options : Scroll to choose which
info pages appear on the DIC. Press the
thumbwheel to select or deselect.
Blank Page : Shows no information.
Head-Up Display (HUD)
{Warning
If the HUD image is too bright or too
high in your field of view, it may take
you more time to see things you need to
see when it is dark outside. Be sure to
keep the HUD image dim and placed low
in your field of view.
If equipped with HUD, some information
about the operation of the vehicle is
projected onto the windshield. The image is
projected through the HUD lens on top of
the instrument panel. The information
appears as an image focused out toward the
front of the vehicle.
Caution
If you try to use the HUD image as a
parking aid, you may misjudge the
distance and damage your vehicle. Do not
use the HUD image as a parking aid.
The HUD information can be displayed in
various languages. The speedometer reading
and other numerical values can be displayed
in either English or metric units.
The language selection is changed through
the radio, and the units of measurement are
changed through the instrument cluster. See
Settings (Uplevel Radio) 0177 or
Settings (Base Radio) 0175 and “Options”
under Instrument Cluster (Base Level) 0107
or Instrument Cluster (Uplevel) 0108.
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
160 Infotainment System
Navigation
Using the Navigation System
The Navigation software is provided by
Google Maps. The information provided in
this section is a general overview and is
subject to change. For the latest functional
information, see g.co/mapsincar.
Accept the Terms and Conditions to use.
Internet Connectivity
Google Maps relies on a subscription data
plan for full functionality, including
availability of offline maps. With an
applicable connected services plan, Google
Maps can be used offline when driving
through connectivity dead zones by
auto-downloading offline maps prior to
going offline.
Profiles
Sign in to a Google Account for personalized
service. Information available in the Google
Account will be shown.
To log into a profile, see Accounts under
Settings (Uplevel Radio)0177 or
Settings (Base Radio) 0175. Voice Assistant
If equipped, Google Maps can be controlled
by voice commands, see Google Assistant
under
Voice Recognition 0163.
Language and Units
To change the language and units, see
Settings (Uplevel Radio) 0177 or
Settings (Base Radio) 0175.
Mute Settings
During active route guidance, Google Maps
can give audible voice directions, traffic
alerts, or can be muted. In the Google Maps
app, touch Settings, then Mute settings to
access the options. Alternatively, audible
voice directions and traffic alerts can be
muted by touching the sound icon on the
turn card during active navigation.
Compass
The Google Maps orientation can be
changed between the direction currently
traveling and pointing North. Touch the
compass to switch between these options.
To recenter the map to the current location,
touch the location icon.
Maps
Auto-downloaded Maps
Google Maps downloads maps automatically
for use when not connected to the Internet.
Offline maps make map data available to
vehicle features regardless of connectivity.
These offline maps are only available with
an applicable connected services plan.
To turn on auto-download: 1. Open Google Maps.
2. Touch the settings icon.
3. Touch Privacy center, then select Offline maps.
4. Select Auto-download offline maps.
5. Check the Internet connection and wait for the download to finish.
Downloading Offline Maps 1. Open Google Maps.
2. Touch Settings, then Offline maps.
3. Touch the Select your own map square icon.
4. Adjust the map to cover the desired area to download.
5. Touch Download.
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
Infotainment System 179
Location Services
Touch to view the Location Services screen.
App permissions
Touch to view the Permission manager
screen.
GM Privacy Statement
Touch to view the GM Privacy Statement
screen.
Google legal
Touch to view the Google legal screen.
Storage
This menu shows the storage info on the
infotainment system.
Security
This menu allows adjustment of the
infotainment security settings.
System
The menu may contain the following:
Language
This will set the display language used on
the infotainment display.Keyboard & speech
Touch to change keyboard and speech
settings.
Reset Options
Touch to change reset settings.
About
Touch to view the infotainment system
software information.
Legal Information
Touch to view legal and license information.
Updates
This menu allows adjustment of the vehicle
update settings.
Google
This menu allows adjustment of the Google
settings.
Teen Driver
If equipped, this allows multiple keys to be
registered for beginner drivers to encourage
safe driving habits. When the vehicle is
started with a Teen Driver key, it will
automatically activate certain safety
systems, allow setting of some features, and
limit the use of others. The Report Card willrecord vehicle data about driving behavior
that can be viewed later. When the vehicle
is started with a registered key, the Driver
Information Center (DIC) displays a message
that Teen Driver is active.
To access:
1. Touch Settings on the Home Page, then touch Vehicle, and then Teen Driver.
2. Create a Personal Identification Number (PIN) by choosing a four-digit PIN.
Re-enter the PIN to confirm. To change
the PIN, touch Change PIN.
The PIN is required to:
.Set up/Add or remove keys.
.Change Teen Driver settings.
.Change or clear the Teen Driver PIN.
.Access or delete Report Card data.
Set up/Add keys to activate Teen Driver and
assign restrictions to the key:
Any vehicle key can be registered, up to a
maximum of eight keys. Label the key to
tell it apart from the other keys.
For a pushbutton start system: 1. Start the vehicle.
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
Infotainment System 183
continue service. If you do not wish to enjoy
your trial, you can cancel by calling the
number below. All SiriusXM services require
a subscription, each sold separately by
SiriusXM after the trial period. Service
subject to the applicable SiriusXM Customer
Agreement and Privacy Policy, visit
www.siriusxm.com (USA) or www.siriusxm.ca
(Canada) to see complete terms and how to
cancel which includes calling 1-866-635-2349
(USA) or 1-888-539-7474 (Canada). Some
services and features are subject to device
capabilities and location availability. Content
varies by SiriusXM subscription package. All
fees, content and features are subject to
change.
SiriusXM with 360L: Some features,
including streaming content and listening
recommendations, require an active OnStar
Connected Access plan and may vary by
vehicle model. Content varies by SiriusXM
subscription plan. GM connected vehicle
services vary by vehicle model and require
active service plan, working electrical
system, cell reception and GPS signal. See
onstar.com for details and limitations.
SiriusXM, Pandora, Stitcher and all related
logos are trademarks of Sirius XM Radio Inc.
and its respective subsidiaries.SiriusXM satellite service is only available in
the 48 contiguous United States (and Puerto
Rico with limited availability) and Canada.
In Canada: Some deterioration of service
may occur in extreme northern latitudes.
This is beyond the control of SiriusXM.
Explicit Language Notice: Channels with
frequent explicit language are indicated with
an
“XL” after the channel name.
Family-friendly packages are available by
contacting SiriusXM:
.USA Customers —See www.siriusxm.com
or call 1-888-601-6296.
.Canada Customers —See
www.siriusxm.ca or call 1-877-438-9677.
It is prohibited to copy, decompile,
disassemble, reverse engineer, hack,
manipulate, or otherwise make available any
technology or software incorporated in
receivers compatible with the SiriusXM
Satellite Radio System or that support the
SiriusXM website, the Online Service or any
of its content.
General Requirements: 1. A License Agreement from SiriusXM is required for any product that
incorporates SiriusXM Technology and/or
for use of any of the SiriusXM marks to be manufactured, distributed,
or marketed in the SiriusXM
Service Area.
2. For products to be distributed, marketed, and/or sold in Canada, a separate
agreement is required with Sirius XM
Canada Inc.TouchSense Technology and TouchSense
System 1000 Series Licensed from
Immersion Corporation. TouchSense System
1000 is protected under one or more of the
U.S. Patents at the following address
www.immersion.com/patent-marking.html
and other patents pending.
Bose
Bose AudioPilot and Bose Centerpoint
surround are registered trademarks of Bose
Corporation in the U.S. and other countries.
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
OnStar 413
TTY Users
OnStar has the ability to communicate to
deaf, hard-of-hearing, or speech-impaired
customers while in the vehicle. The available
TTY system can provide in-vehicle access to
all OnStar services, except Virtual Advisor
and OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned on or
off by touching Settings, then Apps, and
then Phone. When TTY mode is on, phone
calls can be made or received with OnStar
using the infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.
Languages
The vehicle can be programmed to respond
in multiple languages. Press
Qand ask for
an Advisor. Advisors are available in English,
Spanish, and French. Available languages
may vary by country.
Potential Issues
OnStar cannot perform Remote Door Unlock
or Stolen Vehicle Assistance after the vehicle
has been off continuously for an extended
period of time without an ignition cycle. To
find out the duration of time that applies
for the vehicle, contact an OnStar Advisor by
pressing
Qor calling 1-888-4ONSTAR. If the
vehicle has not been started for an extended
period of time, OnStar can contact Roadside
Assistance or a locksmith to help gain access
to the vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in a
large city with tall buildings; in parking
garages; around airports; in tunnels and
underpasses; or in an area with very
dense trees. If GPS signals are not
available, the OnStar system should still operate to call OnStar. However, OnStar
could have difficulty identifying the exact
location.
.In emergency situations, OnStar can use
the last stored GPS location to send to
emergency responders.
A temporary loss of GPS can cause loss of
the ability to send a Turn-by-Turn
Navigation route. The Advisor may give a
verbal route or may ask for a call back after
the vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for OnStar to
send remote signals to the vehicle. Do not
place items over or near the antenna to
prevent blocking cellular and GPS signal
reception.
Unable to Connect to OnStar Message
If there is limited cellular coverage or the
cellular network has reached maximum
capacity, this message may come on. Press
Qto try the call again or try again after
driving a few miles into another
cellular area.