
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
6 Introduction
1. Tow/Haul Mode (On Some Models). SeeDriver Mode Control 0232.
Automatic Transfer Case Control (If
Equipped). See Four-Wheel Drive 0221.
Driver Mode Control 0232 (If Equipped).
2. Air Vents 0190.
3. Turn Signal Lever. See Turn and
Lane-Change Signals 0142.
Windshield Wiper/Washer 0101.
4. Head-Up Display (HUD) 0130 (If
Equipped).
5. Instrument Cluster (Base Level) 0107 or
Instrument Cluster (Uplevel) 0108.
6. Shift Lever. See Automatic Transmission
0 218.
Range Selection Mode. See Manual Mode
0 220.
7. Light Sensor. See Automatic Headlamp
System 0140.
Vehicle Alarm System. See Vehicle
Security 029.
8. Infotainment Controls. See Overview
(Uplevel Radio) 0150 or
Overview (Base Radio) 0149.
9. Upper Glove Box. See Glove Box094.
10. Lower Glove Box. See Glove Box094. 11.
Climate Control Systems 0185 (If
Equipped).
Dual Automatic Climate Control System
0 187 (If Equipped).
12. Park Assist Switch (If Equipped). See Assistance Systems for Parking or Backing
0247.
Traction Control/Electronic Stability
Control 0230.
Hazard Warning Flashers 0141.
Hill Descent Control Switch (If Equipped).
See Hill Descent Control (HDC) 0231.
Power Assist Steps 028 (If Equipped).
Power Release Tailgate (If Equipped). See
Tailgate 021.
Express Window Down Button (If
Equipped). See Power Windows 039.
Tow/Haul Mode 0221 (On Some
Models).
Exhaust Brake (If Equipped). See Duramax
Diesel Supplement.
Power Take-Off (PTO) (If Equipped). See
Duramax Diesel Supplement.
13. Power Outlet (Alternating Current) (If Equipped). See Power Outlets0102.
14. Power Outlet (Direct Current). See Power
Outlets 0102. 15.
USB Port 0158.
16. Trailer Brake Control Panel (If Equipped). See“Integrated Trailer Brake Control
System” underTowing Equipment 0278.
17. ENGINE START/STOP. See Ignition
Positions 0211.
18. Steering Wheel Controls 0151.
Driver Information Center (DIC) Controls.
See Driver Information Center (DIC) (Base
Level) 0126 or
Driver Information Center (DIC) (Uplevel)
0 128.
19. Horn 0101.
20. Hood Release. See Hood0305.
21. Steering Wheel Adjustment 0100 (Out
of View).
22. Cruise Control 0233.
Adaptive Cruise Control (Camera) 0235
(If Equipped).
Forward Collision Alert (FCA) System
0 257 (If Equipped).
Heated Steering Wheel 0100 (If
Equipped).
23. Data Link Connector (DLC) (Out of View). SeeMalfunction Indicator Lamp (Check
Engine Light) 0117.
24. Electric Parking Brake 0228.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
18 Keys, Doors, and Windows
4. Pull the seal by pulling on the tab toaccess the battery.
5. Remove the old battery. Do not use a metal object.
6. Insert the new battery, positive side facing up. Replace with a CR2450 or
equivalent battery.
7. Place the seal back into the groove around the battery compartment.
8. Replace the battery cover by snapping it back into the remote key.
9. Reinsert the mechanical key.
Remote Vehicle Start
If equipped with the remote start feature,
the climate control system will come on
when the vehicle is started remotely,
depending on the outside temperature.
The rear defog and heated and ventilated
seats, if equipped, may also come on. See
Heated and Ventilated Front Seats 050. To
view available settings from the
infotainment screen, touch Settings >
Vehicle > Comfort and Convenience.
If equipped, the automatic heated steering
wheel may also come on. See Heated
Steering Wheel 0100. Laws in some communities may restrict the
use of remote starters. Check local
regulations for any requirements on remote
starting of vehicles.
Do not use remote start if the vehicle is low
on fuel. The vehicle may run out of fuel.
The vehicle cannot be remote started if:
.The remote key is inside the vehicle or if
the key is in the ignition.
.The hood is not closed.
.There is an emission control system
malfunction and the lamp is on.
.The ignition is in any mode other
than off.
.The hazard warning flashers are on.
.The 30 minutes of engine run time have
been used.
.The vehicle is not in P (Park).
The engine will turn off during a remote
vehicle start if:
.The coolant temperature gets too high.
.The oil pressure gets low.
The remote key range may be reduced
while the vehicle is running.
Other conditions can affect the performance
of the remote key. See Remote Key012. Starting the Engine Using Remote Start
Press
Stwice on the remote key. The turn
signal lamps will flash. The lamps flash to
confirm the request to remote start the
vehicle has been received. During the
remote start the parking lamps will remain
on as long as the engine is running.
The engine will shut off after 15 minutes or
after the remainder of the 30 minute total
running time is used, unless you stop the
remote start before engine running has
completed or the vehicle is turned on.
Press the brake pedal and turn the ignition
on to drive the vehicle.
Total Engine Run Time
Remote start can be used for up to
30 minutes of total engine run time.
After two remote starts of 15 minutes,
or multiple shorter time starts totaling
30 minutes have been used, the vehicle
must be started and then turned off before
the remote start can be used again.
Canceling a Remote Start
To cancel a remote start, do one of the
following:
.PressS. The parking lamps will turn off.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
Keys, Doors, and Windows 19
.Turn on the hazard warning flashers.
.Turn the ignition on and then off.
Door Locks
{Warning
Unlocked doors can be dangerous.
.Passengers, especially children, can
easily open the doors and fall out of a
moving vehicle. The doors can be
unlocked and opened while the vehicle
is moving. The chance of being thrown
out of the vehicle in a crash is
increased if the doors are not locked.
So, all passengers should wear seat
belts properly and the doors should be
locked whenever the vehicle is driven.
.Young children who get into unlocked
vehicles may be unable to get out.
A child can be overcome by extreme
heat and can suffer permanent injuries
or even death from heat stroke.
Always lock the vehicle whenever
leaving it.
.Outsiders can easily enter through an
unlocked door when you slow down
or stop the vehicle. Locking the doors
can help prevent this from happening.There are several ways to lock and unlock
the vehicle.
From outside:
.Use the remote key.
.Use Keyless Access, if equipped.
.Use the key in the driver door or the
passenger door, if equipped.
From inside, pull the door handle once to
unlock the door. Pull the handle again to
open the door.
See Vehicle Alarm System 029.
Keyless Access
If equipped, the remote key must be within
1 m (3 ft) of the tailgate or door being
opened or locked. Press the button on the
door handle to open. See “Keyless Access
Operation” inRemote Key Operation 012.
Free-Turning Locks
The door key lock cylinder turns freely when
either the wrong key is used, or the correct
key is not fully inserted. The free-turning
door lock feature prevents the lock cylinder
from being forced open. To reset the lock
cylinder, ensure the correct key is fully
inserted into the lock cylinder. Rotate the
key until you feel the lock cylinder click
back into place. Remove the key and
reinsert fully, rotate the key to unlock the
vehicle.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
Keys, Doors, and Windows 21
The safety lock is on the inside edge of the
rear doors. To use the safety lock:1. Move the lever down to the lock position.
2. Close the door.
3. Do the same for the other rear door.
To open a rear door when the safety lock
is on: 1. Unlock the door by activating the inside handle, by pressing the power door
unlock switch, or by using the
remote key.
2. Open the door from the outside. When the safety lock is enabled, adults and
older children will not be able to open the
rear door from the inside. Cancel the safety
locks to enable the doors to open from the
inside.
To cancel the safety lock:
1. Unlock the door and open it from the outside.
2. Move the lever up to unlock. Do the same for the other door.Doors
Tailgate
Manual Tailgate
{Warning
It is extremely dangerous to ride on the
tailgate, even when the vehicle is
operated at low speeds. People riding on
the tailgate can easily lose their balance
and fall in response to vehicle maneuvers.
Falling from a moving vehicle may result
in serious injuries or death. Do not allow
people to ride on the tailgate. Be sure
everyone in your vehicle is in a seat and
using a seat belt properly. Use the key to unlock the tailgate.
Open the tailgate by lifting up on its handle
while pulling the tailgate down.
To shut the tailgate, firmly push it upward
until it latches.
After closing the tailgate, pull it back to be
sure it is latched securely.
Some tailgates have an electric latch. If the
battery is disconnected or has low voltage,
the tailgate will not open. The tailgate will
resume operation when the battery is
reconnected or recharged.
Power Release Tailgate
{Warning
Make sure there is no one in the way of
the power tailgate as it is opening and
closing, and keep hands away from the
tailgate hinges when in use. You or
others could be injured if caught in the
path of the power tailgate or tailgate
hinges.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
22 Keys, Doors, and Windows
Caution
To avoid damage to the tailgate, make
sure the area behind the tailgate is clear
before opening it.
In the case of a dead battery, the tailgate
can be opened manually. Contact your
dealer or Roadside Assistance.
If equipped, to lock or unlock the tailgate,
use the remote key or the key. See Remote
Key Operation 012.
The vehicle must be in P (Park).
To open the tailgate:
.Pressxtwice quickly on the remote
key until the tailgate moves.
.Press5on the center stack.
.Press the touch pad on the tailgate
handle after unlocking all doors. Use the
top of the tailgate to pull against if assistance is required. If equipped with
Keyless Access, a locked tailgate can be
opened if the remote key is within
1 m (3 ft).
To close the tailgate, firmly push it upward
until it latches. Pull it back to be sure it is
latched securely.
Power Tailgate
{Warning
Make sure there is no one in the way of
the power tailgate as it is opening and
closing, and keep hands away from the
tailgate hinges when in use. You or
others could be injured if caught in the
path of the power tailgate or tailgate
hinges.
Caution
To avoid damage to the tailgate, make
sure the area behind the tailgate is clear
before opening it.
If equipped with a power open/close
tailgate, the tailgate can be opened or
closed in several ways. To open the tailgate,
do one of the following:

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
Keys, Doors, and Windows 25
To open the primary tailgate:
.Pressxtwice quickly on the remote
key until the tailgate moves. See Remote
Key Operation 012. If equipped with
Keyless Access, the tailgate can be
opened if the remote key is within
1 m (3 ft).
.Press5on the center stack.
.Press the lower touch pad on the tailgate
handle after unlocking all doors. Use the
top of the tailgate to pull against if
assistance is required.
To close the primary tailgate, firmly push it
upward until it latches. Pull it back to be
sure it is latched securely.
To open the inner tailgate, press the upper
touch pad on the tailgate handle after
unlocking all doors. Pull the top of the
tailgate to open.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
26 Keys, Doors, and Windows
Caution
Do not open the inner tailgate with the
primary tailgate open if there is a hitch
ball or trailer attached. This may damage
the tailgate.
To close the inner tailgate with the primary
tailgate closed, firmly push or pull it upward
until it latches. Pull it back to be sure it is
latched securely.
To close the inner tailgate with the primary
tailgate open:
.Hold the primary tailgate and firmly close
the inner tailgate.
.Raise the inner tailgate so it meets the
primary tailgate and close together at the
same time.
When using the tailgate step as a load stop,
the load must be secured as the load could
shift. See Cargo Tie-Downs 097.
MultiFlex Inner Tailgate Enable/Disable
The MultiFlex inner tailgate may be
equipped with an enable/disable feature to
prevent the inner tailgate from being
opened when a hitch or other equipment is
installed that could damage the inner
tailgate.
To disable the inner tailgate from opening:
ensure that the remote key is within
1 meter (3 ft) of the rear bumper and then
hold the upper touchpad on the tailgate
handle for seven seconds. The tail lamps will
flash to alert you that the inner gate has
been disabled. The inner and outer tailgate can still be operated like a traditional
tailgate, but the inner gate will not be able
to be opened alone.
To enable the inner tailgate function, hold
the upper touchpad on the handle for
seven seconds until the tail lamps flash. The
inner tailgate can now be opened separately
from the outer tailgate.
Tailgate Step (Step Mode)
{Warning
To avoid personal injury, keep hands
away from the hinges when operating
the tailgate step.
With the primary and inner tailgates open,
the tailgate step can be lowered to access
the pickup bed.
Using the Step
Caution
When using the tailgate as a step, the
load rating is 170 kg (375 lb), which
includes a person and cargo. Overloading
the tailgate step can cause damage to
the tailgate system.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
Keys, Doors, and Windows 27
.To lower the tailgate step, press the
button at the center of the step. Make
sure it lowers to the fully open position.
.To close the tailgate step, lift it firmly.
Make sure that both side latches are
engaged.
Do not place a load on top of the step when
using it as a load stop.
Using the Assist Handle
The assist handle helps with entering the
pickup box. To use:1. Lift up on the handle until it locks in the open position.
2. To return the assist handle, pull the release lever toward the ball end of the
handle and push the handle back to the
closed position.
Applying Loads to Tailgates
Caution
Do not put ramp loads on the inner
tailgate alone. Damage to the inner
tailgate may occur.
Preferred Method