Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
Vehicle Care 317
normal idle speed for at least five minutes
while the vehicle is parked. If the warning is
still there, turn off the engine and get
everyone out of the vehicle until it
cools down.
If there is no sign of steam, idle the engine
for five minutes while parked. If the warning
is still displayed, turn off the engine until it
cools down.
Overheated Engine Protection
Operating Mode
If an overheated engine condition exists and
the ENGINE POWER IS REDUCED message
displays, an overheat protection mode which
alternates firing groups of cylinders helps to
prevent engine damage. In this mode, a loss
in power and engine performance will be
noticed. This operating mode allows the
vehicle to be driven to a safe place in an
emergency. Driving extended distances and/
or towing a trailer in the overheat
protection mode should be avoided.
If the engine or transmission detects an
impending hot fluid condition, then the
transmission may force upshifts to limit
temperatures. Downshifts may also be
prevented in this instance. Normal operationmay continue unless the display indicates
there is a hot condition and engine should
be idled.
Caution
After driving in the overheated engine
protection operating mode, the engine oil
will be severely degraded. Any repairs
performed before the engine is cool may
cause engine damage. Allow the engine
to cool before attempting any repair.
Repair the cause of coolant loss, change
the oil, and reset the oil life system. See
Engine Oil
0308.
Engine Fan
If the vehicle has the Duramax diesel
engine, see the Duramax diesel supplement.
The vehicle has a clutched engine cooling
fan. When the clutch is engaged, the fan
spins faster to provide more air to cool the
engine. In most everyday driving conditions,
the fan is spinning slower and the clutch is
not fully engaged. This improves fuel
economy and reduces fan noise. Under
heavy vehicle loading, trailer towing, and/or
high outside temperatures, the fan speed
increases as the clutch more fully engages, so an increase in fan noise may be heard.
This is normal and should not be mistaken
as the transmission slipping or making extra
shifts. It is merely the cooling system
functioning properly. The fan will slow down
when additional cooling is not required and
the clutch partially disengages.
This fan noise may be heard when starting
the engine. It will go away as the fan clutch
partially disengages.
Power Steering Fluid
The power steering fluid reservoir is in the
engine compartment on the driver side of
the vehicle. See
Engine Compartment
Overview 0307 for reservoir location.
When to Check Power Steering Fluid
It is not necessary to regularly check power
steering fluid unless there is a leak
suspected in the system or an unusual noise
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Vehicle Care 349
passenger side front tire, passenger side
outer rear tire, passenger side inner rear
tire, driver side outer rear tire, and driver
side inner rear tire. See your dealer for
service or to purchase a relearn tool.
A TPMS relearn tool can also be purchased.
See Tire Pressure Monitor Sensor Activation
Tool at www.gmtoolsandequipment.com or
call 1-800-GM TOOLS (1-800-468-6657).
There are two minutes to match the first
tire/wheel position, and five minutes overall
to match all six tire/wheel positions. If it
takes longer, the matching process stops
and must be restarted.
The TPMS sensor matching process is:1. Set the parking brake.
2. Turn the ignition on without starting the vehicle.
3. Uplevel DIC Only: Make sure the Tire Pressure info page option is turned on.
The info pages on the DIC can be turned
on and off through the Options menu.
See Driver Information Center (DIC) (Base
Level) 0126 orDriver Information Center
(DIC) (Uplevel) 0128. 4. If the vehicle has an uplevel DIC, use the
DIC controls on the right side of the
steering wheel to scroll to the Tire
Pressure screen under the DIC info page.
If the vehicle has a base level DIC, use
the trip odometer reset stem to scroll to
the Tire Pressure screen.
5. If the vehicle has an uplevel DIC, press and hold the thumbwheel located in the
center of the DIC controls on the right
side of the steering wheel.
If the vehicle has a base level DIC, press
and hold the trip odometer reset stem
for about five seconds. A message asking
if the process should begin should
appear. Select yes and press the trip
odometer reset stem to confirm the
selection.
The horn sounds twice to signal the
receiver is in relearn mode and the TIRE
LEARNING ACTIVE message displays on
the DIC screen.
6. Start with the driver side front tire.
7. Place the relearn tool against the tire sidewall, near the valve stem. Then press
the button to activate the TPMS sensor.
A horn chirp confirms that the sensor
identification code has been matched to
this tire and wheel position. 8. Proceed to the passenger side front tire,
and repeat the procedure in Step 7.
9. Proceed to the passenger side outer rear tire, and repeat the procedure in Step 7.
10. Proceed to the passenger side inner rear tire, and repeat the procedure in Step 7.
11. Proceed to the driver side outer rear tire, and repeat the procedure in Step 7.
12. Proceed to the driver side inner rear tire, and repeat the procedure in Step 7. The
horn sounds two times to indicate the
sensor identification code has been
matched to the driver side inner rear
tire, and the TPMS sensor matching
process is no longer active. The TIRE
LEARNING ACTIVE message on the DIC
display screen goes off.
13. Turn the vehicle off.
14. Set all six tires to the recommended air pressure level as indicated on the Tire
and Loading Information label.
TPMS Sensor Matching Process –Auto
Learn Function
Use this TPMS Sensor Matching Process if
your vehicle is equipped with single rear
wheels:
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Technical Data 395
Technical Data
Vehicle Identification
Vehicle Identification Number (VIN) . . . 395
Service Parts Identification . . . . . . . . . . . . 395
Vehicle Data
Capacities and Specifications . . . . . . . . . . 396
Engine Drive Belt Routing . . . . . . . . . . . . . 398
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front corner of
the instrument panel, on the driver side of
the vehicle. It can be seen through the
windshield from outside. The Vehicle
Identification Number (VIN) also appears on
the Vehicle Certification label and certificates
of title and registration.
Engine Identification
The eighth character in the VIN is the
engine code. This code identifies the
vehicle's engine, specifications, and
replacement parts. See“Engine
Specifications” underCapacities and
Specifications 0396 for the vehicle's
engine code.
Service Parts Identification
There may be a large barcode on the
certification label on the center pillar that
you can scan for the following information:
.Vehicle Identification Number (VIN)
.Model designation
.Paint information
.Production options
If there is not a large barcode on this label,
then you will find this same information on
a label inside of the glove box.
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
402 Customer Information
H:Manage your profile and payment
information. View your GM Rewards Card
earnings and My Chevrolet Rewards points.
F: Chat with online help representatives.
Visit chevrolet.com and create an account
today.
Chevrolet Owner Centre (Canada)
mychevrolet.ca
Visit the Chevrolet Owner Centre at
mychevrolet.ca (English) or my.chevrolet.ca
(French) to access similar benefits to the
U.S. site.
GM Mobility Reimbursement
Program
This program is available to qualified
applicants for cost reimbursement, up to
certain limits, of eligible aftermarket adaptive equipment required for the vehicle,
such as hand controls or a wheelchair/
scooter lift for the vehicle.
To learn about the GM Mobility program,
see www.gmmobility.com or call the GM
Mobility Assistance Center at 1-800-323-9935.
Text Telephone (TTY) users, please dial the
national 711 relay service and contact
1-800-323-9935.
General Motors of Canada also has a
Mobility program. See www.gm.ca, or call
1-800-GM-DRIVE (800-463-7483) for details.
TTY users call 1-800-263-3830.
Roadside Assistance Program
For U.S.-purchased vehicles, call
1-800-243-8872. (Text Telephone (TTY):
1-888-889-2438.)
For Canadian-purchased vehicles, call
1-800-268-6800.
Service is available 24 hours a day, 365 days
a year.
Calling for Assistance
When calling Roadside Assistance, have the
following information ready:
.Your name, home address, and home
telephone number
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate
number of the vehicle
.Odometer reading and Vehicle
Identification Number (VIN)
.Description of the problem
Coverage
Services are provided for the duration of the
vehicle’s powertrain warranty.
In the U.S., anyone driving the vehicle is
covered. In Canada, a person driving the
vehicle without permission from the owner
is not covered.
Roadside Assistance is not a part of the New
Vehicle Limited Warranty. General Motors
North America and Chevrolet reserve the
right to make any changes or discontinue
the Roadside Assistance program at any
time without notification.
General Motors North America and Chevrolet
reserve the right to limit services or
payment to an owner or driver if they
decide the claims are made too often, or the
same type of claim is made many times.
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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406 Customer Information
If a Crash Occurs
If there has been an injury, call emergency
services for help. Do not leave the scene of
a crash until all matters have been taken
care of. Move the vehicle only if its position
puts you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information to
police and other parties involved in the
crash.
For emergency towing seeRoadside
Assistance Program 0402.
Gather the following information:
.Driver name, address, and telephone
number
.Driver license number
.Owner name, address, and telephone
number
.Vehicle license plate number
.Vehicle make, model, and model year
.Vehicle Identification Number (VIN)
.Insurance company and policy number
.General description of the damage to the
other vehicle Choose a reputable repair facility that uses
quality replacement parts. See
“Collision
Parts” earlier in this section.
If the airbag has inflated, see What Will You
See after an Airbag Inflates? 064.
Managing the Vehicle Damage Repair
Process
In the event that the vehicle requires
damage repairs, GM recommends that you
take an active role in its repair. If you have
a pre-determined repair facility of choice,
take the vehicle there, or have it towed
there. Specify to the facility that any
required replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled original GM
parts. Remember, recycled parts will not be
covered by the GM vehicle warranty.
Insurance pays the bill for the repair, but
you must live with the repair. Depending on
your policy limits, your insurance company
may initially value the repair using
aftermarket parts. Discuss this with the
repair professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have the vehicle repaired with Genuine GM parts,
even if your insurance coverage does not
pay the full cost.
If another party's insurance company is
paying for the repairs, you are not obligated
to accept a repair valuation based on that
insurance company's collision policy repair
limits, as you have no contractual limits
with that company. In such cases, you can
have control of the repair and parts choices
as long as the cost stays within reasonable
limits.
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine/propulsion,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.
Customer Literature
Owner’s manuals are written specifically for
owners and are intended to provide basic
operational information about the vehicle.
The owner’s manual includes the
Maintenance Schedule for all models.
Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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Customer Information 407
Customer literature publications available for
purchase include owner’s manuals, warranty
manuals, and portfolios. Portfolios include an
owner’s manual, warranty manual,
if applicable, and zip lock bag or pouch.
Current and Past Models
Service manuals and customer literature are
available for many GM vehicles.
To check availability and to order, call
1-800-551-4123 Monday–Friday, 8:00 a.m.–
6:00 p.m. Eastern Time
For credit card orders only (VISA,
MasterCard, or Discover), see Helm, Inc. at:
www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency Statement
This vehicle uses license-exempt transmitters
/ receivers / systems that operate on a
radio frequency that complies with Part 15/
Part 18 of the Federal Communications
Commission (FCC) rules and with Innovation,Science and Economic Development (ISED)
Canada's license-exempt RSS(s) / RSP-100 /
ICES-GEN.
Operation is subject to the following two
conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including interference that may
cause undesired operation of the device.
Changes or modifications to any of these
systems by other than an authorized service
facility could void authorization to use this
equipment.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA) in addition to notifying General
Motors. If NHTSA receives similar complaints, it
may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your dealer,
or General Motors.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY: 1-800-424-9153); go
to
https://www.safercar.gov;or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from
https://www.safercar.gov.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe
that the vehicle has a safety defect,
notify Transport Canada immediately,
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OnStar 413
TTY Users
OnStar has the ability to communicate to
deaf, hard-of-hearing, or speech-impaired
customers while in the vehicle. The available
TTY system can provide in-vehicle access to
all OnStar services, except Virtual Advisor
and OnStar Turn-by-Turn Navigation.
If equipped, TTY mode can be turned on or
off by touching Settings, then Apps, and
then Phone. When TTY mode is on, phone
calls can be made or received with OnStar
using the infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.
Languages
The vehicle can be programmed to respond
in multiple languages. Press
Qand ask for
an Advisor. Advisors are available in English,
Spanish, and French. Available languages
may vary by country.
Potential Issues
OnStar cannot perform Remote Door Unlock
or Stolen Vehicle Assistance after the vehicle
has been off continuously for an extended
period of time without an ignition cycle. To
find out the duration of time that applies
for the vehicle, contact an OnStar Advisor by
pressing
Qor calling 1-888-4ONSTAR. If the
vehicle has not been started for an extended
period of time, OnStar can contact Roadside
Assistance or a locksmith to help gain access
to the vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in a
large city with tall buildings; in parking
garages; around airports; in tunnels and
underpasses; or in an area with very
dense trees. If GPS signals are not
available, the OnStar system should still operate to call OnStar. However, OnStar
could have difficulty identifying the exact
location.
.In emergency situations, OnStar can use
the last stored GPS location to send to
emergency responders.
A temporary loss of GPS can cause loss of
the ability to send a Turn-by-Turn
Navigation route. The Advisor may give a
verbal route or may ask for a call back after
the vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for OnStar to
send remote signals to the vehicle. Do not
place items over or near the antenna to
prevent blocking cellular and GPS signal
reception.
Unable to Connect to OnStar Message
If there is limited cellular coverage or the
cellular network has reached maximum
capacity, this message may come on. Press
Qto try the call again or try again after
driving a few miles into another
cellular area.
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Index 419
Assistance Program, Roadside . . . . . . . . . . . . 402
Assistance SystemsAdvanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Automatic EmergencyBraking (AEB) . . . . . . . . . . . . . . . . . . . . . . . . 259
Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Front Pedestrian Braking (FPB) . . . . . . . . . 260
Lane Change Alert (LCA) . . . . . . . . . . . . . . . 262
Lane Departure Warning (LDW) . . . . . . . . 264
Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Parking and Backing . . . . . . . . . . . . . . . . . . . 247
Rear Cross Traffic Alert (RCTA) . . . . . . . . . 257
Rear Vision Camera (RVC) . . . . . . . . . . . . . . 247
Surround Vision System . . . . . . . . . . . . . . . 248
Audio Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . 158, 159
Automatic Dimming Mirrors . . . . . . . . . . . . . . . . . . . . . . . 34
Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Emergency Braking (AEB) DisabledLight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Headlamp System . . . . . . . . . . . . . . . . . . . . . 140
Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Transmission Fluid . . . . . . . . . . . . . . . . . . . . . . 311
Transmission Shift Lock Control Function Check . . . . . . . . . . . . . . . . . . . . . . . 324 Automatic Transmission
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . . . 220
Auxiliary Roof Mounted Lamp . . . . . . . . . . . . . . . . . . . 143
Avoiding Untrusted Media Devices . . . . . . . .158
Axle Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
B
BatteryExterior Lighting Battery Saver . . . . . . . . 147
Load Management . . . . . . . . . . . . . . . . . . . . . 146
Power Protection . . . . . . . . . . . . . . . . . . . . . . 147
Battery - North America . . . . . . . . . . . . . 321, 370
Blade Replacement, Wiper . . . . . . . . . . . . . . . 325
Blind Spot Mirrors . . . . . . . . . . . . . . . . . . . . . . . . 34
Bluetooth Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158, 159
Overview . . . . . . . . . . . . . . . . . . . . . . . . . 165, 169
Brake
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
Pad Life System . . . . . . . . . . . . . . . . . . . . . . . 319
System Warning Light . . . . . . . . . . . . . . . . . . 119
Brake Pad Life System . . . . . . . . . . . . . . . . . . . 319
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319 Antilock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Brake Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 Brakes (cont'd)
Electric Parking Brake . . . . . . . . . . . . . . . . . . 228
Braking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194 Automatic Emergency (AEB) . . . . . . . . . . . 259
Front Pedestrian (FPB) System . . . . . . . . . 260
Break-In, New Vehicle . . . . . . . . . . . . . . . . . . . . 210
Buckle To Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Bulb Replacement . . . . . . . . . . . . . . . . . . . . . . . . 327 Center High-Mounted Stoplamp(CHMSL) and Cargo Lamp . . . . . . . . . . . . 329
Halogen Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . 327
Headlamp Aiming . . . . . . . . . . . . . . . . . . . . . . 327
Headlamps, Front Turn Signal, Sidemarker, and Parking Lamps . . . . . . 327
License Plate Lamps . . . . . . . . . . . . . . . . . . . 330
Taillamps, Turn Signal, Stoplamps, and Back-up Lamps . . . . . . . . . . . . . . . . . . 328
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . . . 354
C
Calibration Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
California Perchlorate MaterialsRequirements . . . . . . . . . . . . . . . . . . . . . . . . 304
California Proposition 65 Warning . . . . . 1, 370
Camera
Rear Vision (RVC) . . . . . . . . . . . . . . . . . . . . . . 247