Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16897608) - 2024 - CRC - 1/23/23
Customer Information 299
We encourage you to call the toll-free
number in order to give the inquiry prompt
attention. Have the following information
available to give the Customer Assistance
representative:
.Vehicle Identification Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
.Dealership name and location.
.Vehicle delivery date and present mileage.
When contacting Buick, remember that your
concern will likely be resolved at a dealer's
facility. That is why we suggest following
Step One first.
STEP THREE —U.S. Owners : Both General
Motors and your dealer are committed to
making sure you are completely satisfied
with the new vehicle. However, if you
continue to remain unsatisfied after
following the procedure outlined in
Steps One and Two, you can file with the
Better Business Bureau (BBB) AUTO LINE
®
Program to enforce your rights. The BBB AUTO LINE Program is an
out-of-court program administered by BBB
National Programs, Inc. to settle automotive
disputes regarding vehicle repairs or the
interpretation of the New Vehicle Limited
Warranty. Although you may be required to
resort to this informal dispute resolution
program prior to filing a court action, use of
the program is free of charge and your case
will generally be heard within 40 days.
If you do not agree with the decision given
in your case, you may reject it and proceed
with any other venue for relief available
to you.
You may contact the BBB AUTO LINE
Program using the toll-free telephone
number or write them at the following
address:
BBB AUTO LINE a Division of
BBB National Programs, Inc.
1676 International Drive
Suite 550
McLean, VA 22102
Telephone: 1-800-955-5100
www.bbbautoline.org
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage, and other factors.
General Motors reserves the right to change
eligibility limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian Owners : In the
event that you do not feel your concerns
have been addressed after following the
procedure outlined in Steps One and Two,
General Motors of Canada Company wants
you to be aware of its participation in a
no-charge Mediation/Arbitration program.
General Motors of Canada Company has
committed to binding arbitration of owner
disputes involving factory-related vehicle
service claims. The program provides for the
review of the facts involved by an impartial
third party arbiter, and may include an
informal hearing before the arbiter. The
program is designed so that the entire
dispute settlement process, from the time
you file your complaint to the final decision,
should be completed in about 70 days. We
believe our impartial program offers
advantages over courts in most jurisdictions
because it is informal, quick, and free of
charge.
Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16897608) - 2024 - CRC - 1/23/23
316 Connected Services
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myBuick mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so. 1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type (no Internet connection, 3G, 4G, 4G LTE),
and signal quality (poor, good, excellent).
The LTE icon shows connection to Wi-Fi.
It is possible that the icon may not
illuminate even though the vehicle has
an active connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, by using the myBuick mobile app,
or by contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be managed
from the Wi-Fi Hotspot menu.
MyBuick Mobile App (If Available)
Download the myBuick mobile app to
compatible Apple and Android smartphones.
Buick users can access the following services
from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped with
the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map
(U.S. market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.
.Request Roadside Assistance.
.Set a parking reminder with pin drop,
take a photo, make a note, and set a
timer.
.Connect with Buick on social media.
Features are subject to change. For myBuick
mobile app information and compatibility,
see my.buick.com.
An active OnStar or connected service plan
may be required. A compatible device,
factory-installed remote start, and power
locks are required. Data rates apply. See
www.onstar.com for details and system
limitations.
Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16897608) - 2024 - CRC - 1/23/23
318 Index
IndexA
About Driving the Vehicle . . . . . . . . . . . . . . . . . .2
Accessories and Modifications . . . . . . . . . . . . 215
Accessory Power . . . . . . . . . . . . . . . . . . . . . . . . . 167
AdaptiveCruise Control . . . . . . . . . . . . . . . . . . . . . 109, 177
Add-On Electrical Equipment . . . . . . . . . . . . . . 213
Additional OnStar Information . . . . . . . . . . . . . . . . . . . . 312
Adjustments
Lumbar, Front Seats . . . . . . . . . . . . . . . . . . . . 41
Advanced Driver Assistance Systems . . . . . . . . . . . . . 187
Agreements
Trademarks and License . . . . . . . . . . . . . . . . 141
Air Cleaner/Filter, Engine . . . . . . . . . . . . . . . . . . 224
Conditioning . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Filter Life System . . . . . . . . . . . . . . . . . . . . . . 224
Filter, Passenger Compartment . . . . . . . . 150
Vents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Air Conditioning . . . . . . . . . . . . . . . . . . . . . . . . . 144
Airbag System . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
How Does an Airbag Restrain? . . . . . . . . . . 59
Passenger Sensing System . . . . . . . . . . . . . . 61
What Makes an Airbag Inflate? . . . . . . . . . 59 Airbag System (cont'd)
What Will You See after an Airbag
Inflates? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
When Should an Airbag Inflate? . . . . . . . . 58
Where Are the Airbags? . . . . . . . . . . . . . . . . 57
Airbags Adding Equipment to the Vehicle . . . . . . . 64
Passenger Status Indicator . . . . . . . . . . . . . 101
Readiness Light . . . . . . . . . . . . . . . . . . . . . . . . 100
Replacing System Parts after a
Crash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Servicing Airbag-Equipped Vehicles . . . . . . 64
Alarm Vehicle Security . . . . . . . . . . . . . . . . . . . . . . . . 28
Alert Lane Change (LCA) . . . . . . . . . . . . . . . . . . . . . 198
Rear Cross Traffic . . . . . . . . . . . . . . . . . . . . . . 193
Side Blind Zone (SBZA) . . . . . . . . . . . . . . . . . 198
All-Season Tires . . . . . . . . . . . . . . . . . . . . . . . . . . 249
All-Wheel Drive . . . . . . . . . . . . . . . . . . . . . . 171, 234 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Antenna Multi-band . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Antilock Brake System (ABS) . . . . . . . . . . . . . . 172 Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . 104
Buick Encore GX Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16897608) - 2024 - CRC - 1/23/23
Index 323
HeaterEngine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144, 146
High-Beam On Light . . . . . . . . . . . . . . . . . . . . . 108
High-Speed Operation . . . . . . . . . . . . . . . . . . . 254
Hill and Mountain Roads . . . . . . . . . . . . . . . . 156
Hill Start Assist (HSA) . . . . . . . . . . . . . . . . . . . . .174
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
How to Wear Seat Belts Properly . . . . . . . . . 49
HVAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144, 146
I
Ignition Positions . . . . . . . . . . . . . . . . . . . . . . . . 162
Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Indicator Auto Stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Pedestrian Ahead . . . . . . . . . . . . . . . . . . . . . . 106
Vehicle Ahead . . . . . . . . . . . . . . . . . . . . . . . . . 105
Indicators Warning Lights and Gauges . . . . . . . . . . . . . 96
Infants and Young Children, Restraints . . . . 67
Information Publication Ordering . . . . . . . . . . . . . . . . . . . 306
Infotainment Using the System . . . . . . . . . . . . . . . . . . . . . . 126
Infotainment System . . . . . . . . . . . . . . . . . . . . 309 Inspection
Multi-Point Vehicle . . . . . . . . . . . . . . . . . . . . 288
Instrument Cluster . . . . . . . . . . . . . . . . . . . . . . . . 97
Instrument Panel Overview . . . . . . . . . . . . . . . . .5
Interior Rearview Mirrors . . . . . . . . . . . . . . . . . . 31
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 2, 124
J
Jump Starting - North America . . . . . . . . . . . . . . . 270
K
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Remote Operation . . . . . . . . . . . . . . . . . . . . . . 10
L
Labeling, Tire Sidewall . . . . . . . . . . . . . . . . . . . 249
LampsCourtesy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Daytime Running (DRL) . . . . . . . . . . . . . . . . . 119
Dome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Exterior Controls . . . . . . . . . . . . . . . . . . . . . . . . 117
Exterior Lighting Battery Saver . . . . . . . . 123
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
High/Low Beam Changer . . . . . . . . . . . . . . . 118
Malfunction Indicator (CheckEngine) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
On Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Lamps (cont'd)
Reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Lane Keep Assist Light . . . . . . . . . . . . . . . . . . . . . . 105
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . . . . . . . . . 51
LATCH System Replacing Parts after a Crash . . . . . . . . . . . 77
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
LED Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Illumination Control . . . . . . . . . . . . . . . . . . . 120
LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Lights Adaptive Cruise Control . . . . . . . . . . . . . . . . 109
Airbag Readiness . . . . . . . . . . . . . . . . . . . . . . 100
All-Wheel-Drive . . . . . . . . . . . . . . . . . . . . . . . . 105
Antilock Brake System (ABS)Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Automatic Emergency Braking (AEB) Disabled . . . . . . . . . . . . . . . . . . . . . . . 105
Brake System Warning . . . . . . . . . . . . . . . . 103
Charging System . . . . . . . . . . . . . . . . . . . . . . 101
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102