Page 476 of 616

4767-2. Steps to take in an emergency
If  your vehicle needs to be towed
If  towing  is  necessary,  we  recommend  having  your  vehicle
towed  by  your  Toyota  dealer  or  commercial  towing  service,
using a wheel-lift type t ruck or flatbed truck.
Use  a  safety  chain  system  for  all  towing,  and  abide  by  all  stat e/
provincial and local laws.
If towing your vehicle with a wheel-lift type truck from the fr ont,
the vehicle's rear wheels and axles must be in good conditions.
(  P. 476, 478)
If they are damaged, use a towing dolly or flatbed truck.
WARNING
Observe the following precautions. 
Failure to do so may result in death or serious injury.
■ When towing the vehicle
2WD  models:  Be  sure  to  transport  the
vehicle with all four wheels raised  off  the
ground.  If  the  vehicle  is  towed  with  the
tires contacting the ground, the drivetrain
and related parts may be damaged or an
accident  may  occur  due  to  a  change  in
direction of the vehicle.
4WD  models:  Be  sure  to  transport  the
vehicle with all four wheels raised  off  the
ground.  If  the  vehicle  is  towed  with  the
tires contacting the ground, the drivetrain
or  related  parts  may  be  damaged,  the
vehicle may fly off the truck. 
         
        
        
     
        
        Page 477 of 616

4777-2. Steps to take in an emergency
7
When trouble arises
The following may indicate a problem with your transmission. Contact
your Toyota dealer or commercial towing service before towing.
● The engine is running but t he vehicle does not move.
● The vehicle makes an abnormal sound.
WARNING
■While towing
● When  towing  using  cables  or  chains,  avoid  sudden  starts,  etc.,  which
place excessive stress on the towing eyelets, cables or chains. The towing
eyelets,  cables  or  chains  may  become  damaged,  broken  debris  may   hit
people, and cause serious damage.
● Do  not  turn  the  engine  switch  to  the  “LOCK”  position  (vehicles  without  a
smart key system) or off (vehicles with a smart key system).
There is a possibility that the steering wheel is locked and ca nnot be oper-
ated.
NOTICE
■ To  prevent  damage  to  the  vehicle  when  towing  using  a  wheel-lift   type
truck
● Vehicles without a smart key system: 
Do  not  tow  the  vehicle  from  the  rear  when  the  engine  switch  is  in  the
“LOCK” position or the key is removed.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
● Vehicles with a smart key system: 
Do not tow the vehicle from the rear when the engine switch is  off. 
The steering lock mechanism is not strong enough to hold the front wheels
straight.
● When raising the vehicle, ensure adequate ground clearance for  towing at
the  opposite  end  of  the  raised  vehicle.  Without  adequate  clearance,  the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type  truck
Do not tow with a sling-type truck, either from the front or re a r.
■ To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.
Situations when it is necessary to contact dealers before towing 
         
        
        
     
        
        Page 478 of 616
4787-2. Steps to take in an emergency
From the front
Use  a  towing  dolly  under  the  rear
wheels.
From the rear
Use a towing dolly under the front
wheels.
When using a flat-bed truck to transport the vehicle, use tire  strapping
belts.  Refer  to  the  owner’s  manual  of  the  flat-bed  truck  for  th e  tire
strapping method.
In  order  to  suppress  vehicle  movement  during  transportation,  se t  the
parking brake and turn th e engine switch to OFF.
Towing with a wheel-lift type truck
NOTICE
■Towing with a sling-type truck
Using a flatbed truck
Do not tow with  a sling-type  truck  to pre-
vent body damage. 
         
        
        
     
        
        Page 479 of 616

4797-2. Steps to take in an emergency
7
When trouble arises
If  a  tow  truck  is  not  available  in  an  emergency,  your  vehicle  may  be
temporarily  towed  using  cables  or  chains  secured  to  the  emergen cy
towing hook(s). This should only be attempted on hard surfaced  roads
for at most 50 miles (80 km)  at under 18 mph (30 km/h). 
A  driver  must  be  in  the  vehicle  to  steer  and  operate  the  brakes .  The
vehicle’s  wheels,  drivetrain,  axles,  steering  and  brakes  must  b e  in
good condition.
Securely attach a cables or chains to the towing hook(s).
Take care not to damage the vehicle body.
Vehicles without a smart key system: 
Enter the vehicle being towed and start the engine.
If the engine does not start, turn the engine switch to the “ON ” position.
Vehicles with a smart key system: 
Enter the vehicle being towed and start the engine.
If the engine does not start, turn the engine switch to IGNITIO N ON mode.
4WD models: Put the front-wheel drive control switch in “2WD”.
Shift the shift lever to N  and release the parking brake.
Vehicles with an automatic trans mission: When the shift lever can-
not be shifted. ( P. 214)
■While towing
If the  engine  is not running, the power assist  for  the  brakes  a nd  steering  will
not function, making steering and braking more difficult.
Emergency towing
Emergency towing procedure
1
Ty p e  AType B
2
3
4 
         
        
        
     
        
        Page 521 of 616
5217-2. Steps to take in an emergency
7
When trouble arises
Lower the vehicle.
Firmly  tighten  each  nut  two  or
three  times  in  the  order  shown
in the illustration.
Tightening torque: 
83 ft·lbf (113 N·m, 11.5 kgf·m)
3
4
WARNING
■Stowing the flat tire
Failure to follow steps listed under stowing the tire may result in damage
to the spare tire carrier and loss of the tire, which could res ult in death or
serious injury. 
         
        
        
     
        
        Page 522 of 616

5227-2. Steps to take in an emergency
Remove  the  center  wheel  ornament  by  pushing  from  the  reverse
side.
Lay down the tire with the valve
stem  facing  up  and  install  the
holding  bracket,  inserting  the
claw into the wheel lug nut hole.
Turn  the  jack  handle  extension
clockwise  to  take  up  slack  in
the chain.
Then, check to ensure the claw is
in the wheel lug nut hole and the
holding bracket is centered in the
wheel hub.
Holding bracket
Claw
While raising, secure the tire, tak-
ing care that the tire goes straight
up  without  catching  on  any  sur-
rounding  parts,  to  prevent  it  from
flying forward during a collision or
sudden braking.
Tightening torque:  
27.6 ft·lbf (37.4 N·m, 3.8 kgf·m)
Confirm  it  is  not  loose  after
tightening:
Push and pull the tire
Try rotating
Visually check to ensure tire is
not hung on surrounding parts.
If looseness or misassembly ex ists, repeat step   and step  .
Repeat step  , any time the tire is lowered or disturbed.
Stow the tools and jack securely.
Stowing the flat tire, jack and all tools
1
incorrect
correct
2
1
2
3
1
2
23
43
5 
         
        
        
     
        
        Page 537 of 616
5377-2. Steps to take in an emergency
7
When trouble arises
NOTICE
■To avoid damage to the trans mission and other components
● Avoid spinning the rear wheels and depressing the accelerator p edal more
than necessary.
● If  the  vehicle  remains  stuck  even  after  these  procedures  are  pe rformed,
the vehicle may require towing to be freed.
● When a warning message for the automatic transmission fluid tem perature
is  displayed  while  attempting  to  free  a  stuck  vehicle,  immediat ely  remove
your  foot  from  the  accelerator  pedal  and  wait  until  the  warning   message
disappears. Otherwise, the transmission may become damaged. 
( P. 490) 
         
        
        
     
        
        Page 602 of 616

602Alphabetical index
Child safety ................................ 53Airbag precautions .................. 39
Battery precautions ............... 533
Child restraint system ............. 54
How your child should wear the seat belt ................. 32
Installing child restraints ......... 58
Moon roof precautions .......... 165
Power back window  precautions ......................... 161
Power window lock switch .... 156
Power window precautions ... 158
Rear door child-protector ...... 123
Removed wireless remote  control/electronic key 
battery precautions ............. 453
Seat belt extender  precautions ........................... 35
Seat belt precautions .............. 57
Seat heater precautions........ 351
Child-protectors....................... 123
Cleaning ........................... 402, 406 Aluminum wheels.................. 403
Exterior ................................. 402
Interior................................... 406
Seat belts .............................. 407
Clock
*
Compass .................................. 397
Condenser ................................ 425
Console box ............................. 358
Consumption screen ....... 103, 109
Cooling system ........................ 423 Capacity ................................ 547
Checking ............................... 423
Engine overheating ............... 534
Preparing and checking before winter....................... 329 Crawl Control ........................... 318
CRS ............................................. 54
Cruise control
Cruise control ....................... 280
Dynamic radar cruise control ................................ 266
Cup holders ............................. 359
Curtain shield airbags............... 37
Customizable features ............ 568
Daytime running light  system.................................... 222
Deck hooks .............................. 367
Defogger Outside rear view 
mirrors ........................ 340, 347
Windshield .................... 340, 347
Differential................................ 548
Dimensions .............................. 540
Dinghy towing.......................... 201
Display
Drive information .................. 103
Dynamic radar cruise control ................................ 266
LDA  (Lane Departure Alert) ....... 258
Multi-information display ....... 102
Warning message................. 489
Do-it-yourself maintenance .... 415
Door lock Doors .................................... 119
Key ....................................... 119
Smart key system ................. 120
Wireless remote control ........ 119
D