2023 TOYOTA RAV4 PRIME emergency towing

17Pictorial index
■Instrument panel
Power switch ................................................... ...................P.304
Starting the hybrid system/chan ging the modes ..........P.304, 307
Emergency stop of the hybrid system ............................ ......P.535
When the hybrid system will not start .......................... ........P.564
Warning messages ..............................................................P.552
Shift lever.................................................... ........................P.309
Changing the shift position.................................... ...............P.310
Precautions against towing ..................................................P.538
When the shift lever does not move............................. ........P.311
Meters ......................................................... ................P.173, 178
Reading the meters/adjusting the instrument panel light ............................................................... ......................P.177, 184
Warning lights/indicator lights ................................ ..............P.166
When the warning lights come on ................................ ........P.541
Multi-information display . .........................................P.185, 196
Display ........................................................ .................P.185, 196A
B
C
D

681-3. Emergency assistance
Rico and Toyota.ca in Canada.
■Emergency Assistance But-
ton (“SOS”)
In the event of an emergency on
the road, push the “SOS” button
to reach the Safety Connect
response center. The answering
agent will determine your vehi-
cle’s location, assess the emer-
gency, and dispatch the
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada. Important! Read this informa-
tion before using Safety Con-
nect.
■Exposure to radio fre-
quency signals
The Safety Connect system
installed in your vehicle is a low-
power radio transmitter and
receiver. It receives and also
sends out radio frequency (RF)
signals.
In August 1996, the Federal
Communications Commission
(FCC) adopted RF exposure
guidelines with safety levels for
mobile wireless phones. Those
guidelines are consistent with
the safety standards previously
set by the following U.S. and
international standards bodies.
 ANSI (American National
Standards Institute) C95.1
[1992]
 NCRP (National Council on
Radiation Protection and
Measurement) Report 86
[1986]
 ICNIRP (International Com-
mission on Non-Ionizing Radi-
ation Protection) [1996]
Those standards were based on
comprehensive and periodic
evaluations of the relevant sci-
entific literature. Over 120 scien-
tists, engineers, and physicians
Safety information for
Safety Connect

3525-5. Using the driving support systems
WARNING
■Before using LTA system
●Do not rely solely upon the LTA
system. The LTA system does
not automatically drive the vehi-
cle or reduce the amount of
attention that must be paid to
the area in front of the vehicle.
The driver must always assume
full responsibility for driving
safely by paying careful atten-
tion to the surrounding condi-
tions and operating the steering
wheel to correct the path of the
vehicle. Also, the driver must
take adequate breaks when
fatigued, such as from driving
for a long period of time.
●Failure to perform appropriate
driving operations and pay care-
ful attention may lead to an
accident, resulting in death or
serious injury.
■Situations unsuitable for LTA
system
In the following situations, use the
LTA switch to turn the system off.
Failure to do so may lead to an
accident, resulting in death or
serious injury.
●Vehicle is driven on a road sur-
face which is slippery due to
rainy weather, fallen snow,
freezing, etc.
●Vehicle is driven on a snow-cov-
ered road.
●White (yellow) lines are difficult
to see due to rain, snow, fog,
dust, etc.
●Vehicle is driven in a temporary
lane or restricted lane due to
construction work.
●Vehicle is driven in a construc-
tion zone.
●A spare tire, tire chains, etc. are
equipped.
●When the tires have been
excessively worn, or when the
tire inflation p ressure is low.
●When your vehicle is towing a
trailer or during emergency tow-
ing
■Preventing LTA system mal-
functions and operations per-
formed by mistake
●Do not modify the headlights or
place stickers, etc. on the sur-
face of the lights.
●Do not modify the suspension
etc. If the suspension etc. needs
to be replaced, contact your
Toyota dealer.
●Do not install or place anything
on the hood or grille. Also, do
not install a gr ille guard (bull
bars, kangaroo bar, etc.).
●If your windshield needs
repairs, contact your Toyota
dealer.
■Conditions in which functions
may not operate properly
In the following situations, the
functions may not operate prop-
erly and the vehicle may depart
from its lane. Drive safely by
always paying careful attention to
your surroundings and operate
the steering wheel to correct the
path of the vehicle without relying
solely on the functions.

3685-5. Using the driving support systems
WARNING
●Assisting the driver to operate
the vehicle
The dynamic radar cruise control
with full-speed range does not
include function s which will pre-
vent or avoid collisions with vehi-
cles ahead of your vehicle.
Therefore, if there is ever any
possibility of da nger, the driver
must take immediate and direct
control of the vehicle and act
appropriately in order to ensure
the safety of all involved.
■Situations unsuitable for
dynamic radar cruise control
with full-speed range
Do not use dynamic radar cruise
control with full-speed range in
any of the following situations.
Doing so may result in inappropri-
ate speed control and could
cause an accident resulting in
death or serious injury.
●Roads where there are pedes-
trians, cyclists, etc.
●In heavy traffic
●On roads with sharp bends
●On winding roads
●On slippery roads, such as
those covered with rain, ice or
snow
●On steep downhills, or where
there are sudden changes
between sharp up and down
gradients
Vehicle speed may exceed the
set speed when driving down a
steep hill.
●At entrances to freeways and
highways
●When weather conditions are
bad enough that they may pre-
vent the sensors from detecting
correctly (fog, snow, sandstorm,
heavy rain, etc.)
●When there is rain, snow, etc.
on the front surface of the radar
or front camera
●In traffic conditi ons that require
frequent repeated acceleration
and deceleration
●When your vehicle is towing a
trailer or during emergency tow-
ing
●When an approach warning
buzzer is heard often

3915-5. Using the driving support systems
5
Driving
■Situations in which the system
may not operate properly
Certain vehicle conditions and the
surrounding environment may affect
the ability of a sensor to correctly
detect objects. Particular instances
where this may occur are listed
below.
●There is dirt, snow or ice on a sen-
sor. (Cleaning the sensors will
resolve this problem.)
●A sensor is frozen. (Thawing the
area will resolve this problem.)
In especially cold weather, if a
sensor is frozen the sensor dis-
play may be displayed abnor-
mally, or objects, such as a wall,
may not be detected.
●When a sensor or the area around
a sensor is extremely hot or cold.
●On an extremely bumpy road, on
an incline, on gravel, or on grass.
●When vehicle horns, vehicle
detectors, motorcycle engines, air
brakes of large vehicles, the clear-
ance sonar of other vehicles or
other devices which produce ultra-
sonic waves are near the vehicle.
●A sensor is coated with a sheet of
spray or heavy rain.
●If objects draw too close to the
sensor.
●When a pedestrian is wearing
clothing that does not reflect ultra-
sonic waves (ex. skirts with gath-
ers or frills).
●When objects that are not perpen-
dicular to the gr ound, not perpen-
dicular to the v ehicle traveling
direction, uneven, or waving are in
the detection range.
●Strong wind is blowing.
●When driving in inclement weather
such as fog, snow or a sandstorm.
●When an object that cannot be
detected is between the vehicle
and a detected object.
●If an object such as a vehicle,
motorcycle, bicycle or pedestrian
cuts in front of the vehicle or runs
out from the side of the vehicle.
●If the orientation of a sensor has
been changed due to a collision or
other impact.
●When equipment that may
obstruct a sensor is installed, such
as a towing eyelet, bumper pro-
tector (an additional trim strip,
etc.), bicycle c arrier, or snow
plow.
●If the front of the v ehicle is raised
or lowered due to the carried load.
●If the vehicle cannot be driven in a
stable manner, such as when the
vehicle has been in an accident or
is malfunctioning.
●When tire chains, a compact
spare tire or an emergency tire
puncture repai r kit are used.
■Situations in which the system
may operate even if there is no
possibility of a collision
In some situations, such as the fol-
lowing, the system may operate
even though there is no possibility of
a collision.
●When driving on a narrow road.
●When driving towa rd a banner,
flag, low-hanging branch or boom
barrier (such as those used at rail-
road crossings, toll gates and

3965-5. Using the driving support systems
WARNING
■Cautions regarding the use of
the system
Do not overly rely on the system,
as doing so may lead to an acci-
dent.
Always drive while checking the
safety of the surroundings of the
vehicle.
Depending on the vehicle and
road conditions, weather, etc., the
system may not operate.
The detection capa bilities of sen-
sors and radars are limited.
Always drive while checking the
safety of the surroundings of the
vehicle.
●The driver is solely responsible
for safe driving. Always drive
carefully, taking care to observe
your surroundings. The Parking
Support Brake system is
designed to provide support to
lessen the severity of collisions.
However, it may not operate in
some situations.
●The Parking Support Brake sys-
tem is not designed to stop the
vehicle completely. Addition-
ally, even if the system has
stopped the vehicle, it is neces-
sary to depress the brake pedal
immediately as brake control
will be canceled after approxi-
mately 2 seconds.
●It is extremely dangerous to
check the system operations by
intentionally driving the vehicle
into the direction of a wall, etc.
Never attempt such actions.
■When to disable the Parking
Support Brake
In the following situations, disable
the Parking Support Brake as the
system may operate even though
there is no poss ibility of a colli-
sion.
●When inspecting the vehicle
using a chassis roller, chassis
dynamo or free roller.
●When loading the vehicle onto a
boat, truck or other transport
vessel.
●If the suspension has been
modified or tires of a size other
than specified are installed.
●If the front of the vehicle is
raised or lowered due to the
carried load.
●When equipment that may
obstruct a sensor is installed,
such as a towing eyelet, bumper
protector (an additional trim
strip, etc.), bicycle carrier, or
snow plow.
●When using automatic car
washing devices.
●If the vehicle cannot be driven in
a stable manner, such as when
the vehicle has been in an acci-
dent or is malfunctioning.
●When the vehicle is driven in a
sporty manner or off-road.
●When the tires are not properly
inflated.
●When the tires are very worn.
●When tire chains, a compact
spare tire or an emergency tire
puncture repair kit are used.
●When your vehicle is towing a
trailer or during emergency tow-
ing.

5388-2. Steps to take in an emergency
8-2.Steps to take in an emergency
From the front
Use a towing dolly under the
rear wheels.
From the rear
Use a towing dolly under the
front wheels.If your vehicle needs
to be towed
If towing is necessary, we
recommend having your
vehicle towed by your
Toyota dealer or commer-
cial towing service, using a
wheel-lift type truck or flat-
bed truck.
Use a safety chain system
for all towing, and abide by
all state/provincial and local
laws.
Towing with a wheel-lift
type truck
WARNING
Observe the following precau-
tions. Failure to do so may result
in death or serious injury.
■When towing the vehicle
Be sure to transp ort the vehicle
with all four wheels raised off the
ground. If the vehicle is towed
with the tires co ntacting the
ground, the drivetrain or related
parts may be damaged, the vehi-
cle may fly off the truck, or elec-
tricity generated by the operation
of the motor may cause a fire to
occur depending o n the nature of
the damage or malfunction.

5398-2. Steps to take in an emergency
8
When trouble arises
When using a flat-bed truck to
transport the vehicle, use tire
strapping belts. Refer to the
owner’s manual of the flat-bed
truck for the tire strapping
method.
In order to suppress vehicle
movement during transporta-
tion, set the parking brake and
turn the power switch off.
NOTICE
■To prevent damage to the
vehicle when towing using a
wheel-lift type truck
When raising the vehicle, ensure
adequate ground clearance for
towing at the opposite end of the
raised vehicle. Without adequate
clearance, the vehicle could be
damaged while being towed.
■Towing with a sling-type
truck
Do not tow with a sling-type truck
to prevent body damage.
Using a flatbed truck
NOTICE
Observe the following precau-
tions. Failure to do so may result
in death or serious injury.
■To prevent damage to the
vehicle during emergency
towing
Do not secure cables or chains to
the suspension components.