2023 TOYOTA PRIUS emergency towing

3904-5. Using the driving support systems
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● If the orientation of a sensor has been changed due to a collision or other
impact
● When equipment that may obstruct a sensor is installed, such as a towing
eyelet, bumper protector (an additional trim strip, etc.), bicycle carrier, or
snow plow
● If the front of the vehicle is raised or lowered due to the carried load
● If the vehicle cannot be driven in a stable manner, such as when the vehicle
has been in an accident or is malfunctioning
● When tire chains, a compact spare tire or an emergency tire puncture repair
kit are used.
■ Situations in which the system may operate even if there is no possibil-
ity of a collision
In some situations, such as the following, the system may operate even
though there is no possibility of a collision.
● When driving toward a banner, flag, low-hanging branch or boom barrier
(such as those used at railroad crossings, toll gates and parking lots)
● When there is a rut or hole in the surface of the road
● When driving on a metal cover (grating), such as those used for drainage
ditches
● When driving up or down a steep slope
● If a sensor is hit by a large amount of water, such as when driving on a
flooded road
● There is dirt, snow, water drops or ice on a sensor. (Cleaning the sensors
will resolve this problem.)
● A sensor is coated with a sheet of spray or heavy rain
● When driving in inclement weather such as fog, snow or a sandstorm
● When driving on a narrow road
● When strong winds are blowing

4034-5. Using the driving support systems
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Driving
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WARNING
■When to disable the Parking Support Brake
In the following situations, disable the Parking Support Brake as the system
may operate even though there is no possibility of a collision.
● When inspecting the vehicle using a chassis roller, chassis dynamo or free
roller
● When loading the vehicle onto a boat, truck or other transport vessel
● If the suspension has been modified or tires of a size other than specified
are installed
● If the front of the vehicle is raised or lowered due to the carried load
● When equipment that may obstruct a sensor is installed, such as a towing
eyelet, bumper protector (an additional tr im strip, etc.), bicycle carrier, or
snow plow
● When using automatic car washing devices
● If the vehicle cannot be driven in a stable manner, such as when the vehi-
cle has been in an accident or is malfunctioning
● When the vehicle is driven in a sporty manner or off-road
● When the tires are not properly inflated
● When the tires are very worn
● When tire chains, compact spare tire or an emergency tire puncture repair
kit are used
■ To ensure the system can operate properly
 P. 3 9 2
■ Handling the suspension
Do not modify the suspension, as changes to the height or incline of the
vehicle may prevent the sensors from correctly detecting obstacles, may
cause the system not operate, or may cause the system to operate unnec-
essarily.
■ If the Parking Support Brake function (static objects) operates unnec-
essarily, such as at a railroad crossing
 P. 4 0 1
■ Notes when washing the vehicle
 P. 3 9 3

5727-2. Steps to take in an emergency
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If your vehicle needs to be towed
In the following situations, it is not possible to be towed by another
vehicle using cables or chains, as the front wheels may be locked due
to the parking lock. Contact any authorized Toyota retailer or Toyota
authorized repairer, or any reliable repairer or commercial towing ser-
vice.
● There is a malfunction in the shift control system. (P. 247, 597)
● There is a malfunction in the immobilizer system. (P. 9 1 )
● There is a malfunction in the smart entry & start system. (P. 636)
● The 12-volt battery is discharged. (P. 639)
The following may indicate a problem with your hybrid transmission.
Contact any authorized Toyota retailer or Toyota authorized repairer,
or any reliable repairer or commercial towing service before towing.
● The hybrid system warning message is displayed and the vehicle
does not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle
towed by any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer or commercial towing service,
using a wheel-lift type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
Situations when it is not possible to be towed by another vehicle
Situations when it is necessary to contact dealers before towing

5737-2. Steps to take in an emergency
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When trouble arises
Towing with a wheel-lift type truck
From the front (2WD models)From the front (AWD models)
Release the parking brake. Use a towing dolly under the rear
wheels.
From the rear
Use a towing dolly under the front
wheels.

5747-2. Steps to take in an emergency
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When using a flatbed truck to transport the vehicle, use tire strapping
belts. Refer to the owner’s manual of the flatbed truck for the tire
strapping method.
In order to suppress vehicle movement during transportation, set the
parking brake and turn the power switch off.
If a tow truck is not available in an emergency, your vehicle may be
temporarily towed using cables or chains secured to the emergency
towing eyelets. This should only be attempted on hard surfaced roads
for short distances at under 30 km/h (18 mph).
A driver must be in the vehicle to steer and operate the brakes. The
vehicle’s wheels, drive train, axles, steering and brakes must be in
good condition.
Using a flatbed truck
Emergency towing

5757-2. Steps to take in an emergency
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When trouble arises
To have your vehicle towed by another vehicle, the towing eyelet must
be installed to your vehicle. Install the towing eyelet using the follow-
ing procedure.
Take out the wheel nut wrench and towing eyelet. ( P. 600, 619)
Remove the eyelet cover using
a flathead screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body as shown in the
illustration.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Tighten down the towing eyelet
securely using a wheel nut
wrench or hard metal bar.
When tightening with a wheel nut
wrench or hard metal bar, make
sure not to damage the vehicle
body.
Securely attach cables or chains to the towing eyelet.
Take care not to damage the vehicle body.
Enter the vehicle being towed and start the hybrid system.
If the hybrid system does not start, turn the power switch to ON mode.
Turn off the Parking Support Brake function. (if equipped): P. 396
Emergency towing procedure
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5767-2. Steps to take in an emergency
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Shift the shift position to N* and release the parking brake.
*: If the shift position cannot be changed or the current shift position can
not be confirmed, contact any authorized Toyota retailer or Toyota
authorized repairer, or any reliable repairer or commercial towing ser-
vice before towing.
■ While towing
If the hybrid system is off, the power assist for the brakes and steering will not
function, making steering and braking more difficult.
■ Wheel nut wrench
Wheel nut wrench is installed in luggage compartment. ( P. 600, 619)
■ Towing eyelet installation hole on the rear of the vehicle
The hole is equipped for fastening the
vehicle while shipping. The towing eyelet
installed in this hole cannot be used for
towing another vehicle.
7

5777-2. Steps to take in an emergency
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When trouble arises
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■ When towing the vehicle
2WD models
AWD models
■ While towing
● When towing using cables or chains, avoid sudden starts, etc. which place
excessive stress on the towing eyelets, cables or chains. The towing eye-
lets, cables or chains may become damaged, broken debris may hit peo-
ple, and cause serious damage.
● Do not turn the power switch off.
This may lead to an accident as the front wheels will be locked by the
parking lock.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged or electricity gen-
erated by the operation of the motor may
cause a fire to occur depending on the
nature of the damage or malfunction.
Be sure to transport the vehicle with all
four wheels raised off the ground. If the
vehicle is towed with the tires contacting
the ground, the drivetrain or related parts
may be damaged, the vehicle may fly off
the truck, or electricity generated by the
operation of the motor may cause a fire
to occur depending on the nature of the
damage or malfunction.