681-3. Emergency assistance
Owners Manual_USA_M62064_en
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Roadside
Assistance services and their
limitations, please see the
Safety Connect Terms and Con-
ditions, which are available at
Toyota.com.
Important! Read this informa-
tion about exposure to radio fre-
quency signals before using
Safety Connect;
The Safety Connect system
installed in your vehicle is a low-
power radio transmitter and
receiver. It receives and also
sends out radio frequency (RF)
signals. In August 1996, the Federal
Communications Commission
(FCC) adopted RF exposure
guidelines with safety levels for
mobile wireless phones. Those
guidelines are consistent with
the safety standards previously
set by the following U.S. and
international standards bodies.
ANSI (American National
Standards Institute) C95.1
[1992]
NCRP (National Council on
Radiation Protection and
Measurement) Report 86
[1986]
ICNIRP (International Com-
mission on Non-Ionizing Radi-
ation Protection) [1996]
Those standards were based on
comprehensive and periodic
evaluations of the relevant sci-
entific literature. Over 120 scien-
tists, engineers, and physicians
from universities, and govern-
ment health agencies and
industries reviewed the avail-
able body of research to
develop the ANSI Standard
(C95.1).
The design of Safety Connect
complies with the FCC guide-
lines in addition to those stan-
dards.
Safety information for
Safety Connect
1244-1. Key information
Owners Manual_USA_M62064_en
4-1.Key information
The following keys are provided
with the vehicle.Electronic keys
• Operating the smart key system ( P.136)
• Operating the wireless remote control function ( P.125)
Mechanical keys
Key number plate
■When riding in an aircraft
When bringing an electronic key
onto an aircraft, make sure you do
not press any buttons on the elec-
tronic key while inside the aircraft
cabin. If you are carrying an elec-
tronic key in your bag, etc., ensure
that the buttons are not likely to be
pressed accidentally. Pressing a
button may cause the electronic key
to emit radio waves that could inter-
fere with the oper ation of the air-
craft.
■Electronic key battery depletion
●The standard battery life is 1 to 2
years.
●If the battery becomes low, an
alarm will sound in the cabin and a
message will be s hown on the
multi-information display when the fuel cell system is stopped.
●To reduce key battery depletion
when the electronic key is to not
be used for long periods of time,
set the electronic key to the bat-
tery-saving mode. (
P.137)
●As the electronic key always
receives radio waves, the battery
will become depleted even if the
electronic key is not used. The fol-
lowing symptoms indicate that the
electronic key battery may be
depleted. Replace the battery
when necessary.
• The smart key system or the wire- less remote contro l does not oper-
ate.
• The detection area becomes smaller.
• The LED indicator on the key sur- face does not turn on.
●To avoid serious deterioration, do
not leave the electronic key within
3 ft. (1 m) of the following electri-
cal appliances that produce a
magnetic field:
•TVs
• Personal computers
• Cellular phones, cordless phones and battery chargers
• Recharging cellular phones or cordless phones
• Table lamps
• Induction cookers
■Replacing the battery
P.436
■Confirmation of the number of
registered keys
The number of keys already regis-
tered to the vehi cle can be con-
firmed. Ask your Toyota dealer for
details.
■If “A New Key has been Regis-
tered Contact Your Dealer for
Details” is shown on the multi-
information display
This message will be displayed
each time the driver’s door is
opened when the doors are
unlocked from the outside for
Keys
The keys
1254-1. Key information
Owners Manual_USA_M62064_en
4
Before driving
approximately 10 days after a new
electronic key has been registered.
If this message is displayed but you
have not had a new electronic key
registered, ask your Toyota dealer to
check if an unknow n electronic key
(other than those in your posses-
sion) has been registered.
The electronic keys are
equipped with the following
wireless remote control:
Locks the doors ( P.127)
Unlocks the doors ( P.127)
Opens the windows
*
( P.127)
Opens the trunk ( P.134)
Sounds the alarm
*: This setting must be customized at your Toyota dealer.
■Theft deterrent panic mode
When is pressed for longer
than about one second, an alarm
will sound intermittently and the
vehicle lights will flash to deter any
person from trying to break into or
damage your vehicle.
To stop the alarm, press any button
NOTICE
■To prevent key damage
●Do not drop the keys, subject
them to strong shocks, or bend
them.
●Do not expose the keys to high
temperatures for a long period
of time.
●Do not get the keys wet or wash
them in an ultrasonic washer,
etc.
●Do not attach metallic or mag-
netic materials to the keys or
place the keys close to such
materials.
●Do not disassemble the keys.
●Do not attach a sticker or any-
thing else to the surface of the
electronic key.
●Do not place th e keys near
objects that produce magnetic
fields, such as TVs, audio sys-
tems and induction cookers, or
medical electrical equipment,
such as low-frequency therapy
equipment.
■Carrying the electronic key
on your person
Carry the electronic key 3.9 in.
(10 cm) or more away from elec-
tric appliances that are turned on.
Radio waves emitted from electric
appliances within 3.9 in. (10 cm)
of the electronic key may interfere
with the key, causing the key to
not function properly.
■In case of a smart key system
malfunction or other key-
related problems
P. 4 8 2
■When an electronic key is lost
P. 4 8 1
Wireless remote control
1374-2. Opening, closing and locking the doors and trunk
Owners Manual_USA_M62064_en
4
Before driving
●When an exterior alarm sounds
once for 5 seconds
●When an interior alarm sounds
continuously
■If “Smart Key System Malfunc-
tion See Owner’s Manual” is
displayed on the multi-informa-
tion display
The system may be malfunctioning.
Have the vehicle inspected by Toy-
ota dealer immediately.
■If “Key Detected in Vehicle” is
shown on the multi-information
display
An attempt was m ade to lock the
doors using the smart key system while the electronic key was still
inside the vehicle. Retrieve the elec-
tronic key from the vehicle and lock
the doors again.
■Battery-saving function
The battery-saving function will be
activated in ord er to prevent the
electronic key battery and the 12-
volt battery from being discharged
while the vehicle is not in operation
for a long time.
●In the following situations, the
smart key system may take some
time to unlock the doors.
• The electronic key has been left in an area of approxi mately 6 ft. (2
m) of the outside of the vehicle for
10 minutes or longer.
• The smart key system has not been used for 5 days or longer.
●If the smart key system has not
been used for 14 days or longer,
the doors cannot be unlocked at
any doors except the driver’s door.
In this case, take hold of the
driver’s door handle, or use the
wireless remote c ontrol or the
mechanical key, to unlock the
doors.
■Turning an electronic key to
battery-saving mode
●When battery-saving mode is set,
battery depletion is minimized by
stopping the electronic key from
receiving radio waves.
Press twice while pressing and
holding . Confirm that the elec-
tronic key indicator flashes 4 times.
While the battery-saving mode is
set, the smart key system cannot be
used. To cancel the function, press
any of the electronic key buttons.
SituationCorrection procedure
An attempt was
made to lock the
vehicle while a door was open.Close all of the doors
and lock the
doors again.
The trunk was closed while the electronic key was still inside
the trunk and all the doors were locked.Retrieve the electronic
key from the trunk and close the trunk lid.
SituationCorrection procedure
The power switch
was turned to ACC while the driver’s
door was open (The driver’s door was
opened when the
power switch was in ACC).
Turn the power
switch off
and close
the driver’s door.
The power switch
was turned off while
the driver’s door was open.Close the driver’s door.
1384-2. Opening, closing and locking the doors and trunk
Owners Manual_USA_M62064_en
●Electronic keys that will not be
used for long periods of time can
be set to the battery-saving mode
in advance.
■Conditions affecting operation
The smart key system uses weak
radio waves. In the following situa-
tions, the communication between
the electronic key and the vehicle
may be affected, preventing the
smart key system, wireless remote
control and immobilizer system from
operating properly. (Ways of coping:
P.482)
●When the electronic key battery is
depleted
●Near a TV tower, electric power
plant, gas station , radio station,
large display, airpo rt or other facil-
ity that generates strong radio
waves or electrical noise
●When carrying a portable radio,
cellular phone, cordless phone or
other wireless communication
device
●When the electronic key is in con-
tact with, or is covered by the fol-
lowing metallic objects
• Cards to which al uminum foil is
attached
• Cigarette boxes that have alumi- num foil inside
• Metallic wallets or bags
• Coins
• Hand warmers made of metal
• Media such as CDs and DVDs
●When other wireless keys (that
emit radio waves) are being used
nearby
●When carrying the electronic key
together with the following devices that emit radio waves
• Another electronic key or a wire- less key that emits radio waves
• Personal computers or personal digital assistants (PDAs)
• Digital audio players
• Portable game systems
●If window tint wit h a metallic con-
tent or metallic objects are
attached to the rear window
●When the electronic key is placed
near a battery charger or elec-
tronic devices
●When the vehicle is parked in a
pay parking spot where radio
waves are emitted.
■Note for the entry function
●Even when the electronic key is
within the effective range (detec-
tion areas), the system may not
operate properly in the following
cases:
• The electronic key is too close to the window or outside door han-
dle, near the ground, or in a high
place when the doors are locked
or unlocked.
• The electronic key is near the ground or in a high place, or too
close to the center of the rear
bumper when the trunk is opened.
• The electronic key is on the instru- ment panel, rear package tray or
floor, or in the door pockets or
glove box when the fuel cell sys-
tem is started or power switch
modes are changed.
●Do not leave the electronic key on
top of the instrument panel or near
the door pockets when exiting the
vehicle. Depending on the radio
wave reception conditions, it may
be detected by the antenna out-
side the cabin and the doors will
become lockable from the outside,
possibly trapping the electronic
key inside the vehicle.
●As long as the electronic key is
within the effective range, the
doors may be locked or unlocked
by anyone. However, only the
1404-2. Opening, closing and locking the doors and trunk
Owners Manual_USA_M62064_ening on the location of the key (the
inside edge of the
trunk), condi-
tions (inside a met al bag, close to
metallic objects) and the radio
waves in the surrounding area.
( P.134)
■If the smart key system does
not operate properly
●Locking and unlocking the doors
and trunk: P. 4 8 3
●Starting the fuel cell system:
P. 4 8 4
■Customization
Some functions can be customized.
( P.512)
■If the smart key system has
been deactivated in a custom-
ized setting
●Locking and unlocking the doors
and opening the trunk:
Use the wireless remote control or
mechanical key. ( P.127, 134,
483)
●Starting the fuel cell system and
changing power switch modes:
P. 4 8 4
●Stopping the fuel cell system:
P. 1 8 2
■Certification
P. 5 6 0
WARNING
■Caution regarding interfer-
ence with electronic devices
●People with implantable car-
diac pacemakers, cardiac
resynchronization therapy-
pacemakers or implantable car-
dioverter defibrillators should
keep away from the smart key
system antennas. ( P.136)
The radio waves may affect the
operation of such devices. If
necessary, the entry function
can be disabled. Ask your Toy-
ota dealer for details, such as
the frequency of radio waves
and timing of the emitted radio
waves. Then, consult your doc-
tor to see if you should disable
the entry function.
●Users of any electrical medical
device other than implantable
cardiac pacemakers, cardiac
resynchronization therapy-
pacemakers or implantable car-
dioverter defibrillators should
consult the manufacturer of the
device for information about its
operation under the influence of
radio waves.
Radio waves could have unex-
pected effects on the operation
of such medical devices.
Ask your Toyota dealer for details
on disabling the entry function.
540What to do if... (Troubleshooting)
Owners Manual_USA_M62064_en
1-1.What to do if... (Troubleshooting)What to do if... (Troubleshooting)
If you lose your mechanical
keys, new genuine mechani-
cal keys can be made by your
Toyota dealer. ( P.481)
If you lose your electronic
keys, the risk of vehicle theft
increases significantly. Con-
tact your Toyota dealer imme-
diately. ( P.481)
Is the electronic key battery
weak or depleted? ( P.436)
Is the power switch in ON?
When locking the doors, turn the
power switch off. ( P.183)
Is the electronic key left inside
the vehicle?
When locking the doors, make sure that you have the
electronic key on
your person.
The function may not operate
properly due to the condition
of the radio wave. ( P.138)
Is the child-protector lock set?
The rear door cannot be opened
from inside the vehicle when the
lock is set. Open the rear door from
outside and then unlock the child-
protector lock. ( P.130)
The function to prevent the
electronic key from being left
inside the trunk will operate
and you can open the trunk as
usual. Take the key out from
the trunk. ( P.134)
Did you press the power
switch while firmly depress-
ing the brake pedal?
( P.180)
If you have a problem,
check the following before
contacting your Toyota
dealer.
The doors cannot be
locked, unlocked, opened
or closed
You lose your keys
The electronic key does
not operate properly
The doors cannot be
locked or unlocked
The rear door cannot be
opened
The trunk lid is closed
with the electronic key
left inside
If you think something is
wrong
The fuel cell system does
not start