Page 423 of 552

423
7
7
When trouble arises
When trouble arises
.7-1. Essential informationEmergency flashers .... 424
If your vehicle has to be  stopped in an emergency.................................. 424
If the vehicle is submerged  or water on the road is ris-
ing ............................. 425
7-2. Steps to take in an emer- gency
If your vehicle needs to be  towed......................... 427
If you think something is  wrong ........................ 429
Fuel pump shut off system .................................. 430
If a warning light turns on or  a warning buzzer sounds.................................. 431
If a warning message is dis- played........................ 442
If you have a flat tire.... 446
If the engine will not start .................................. 460
If you lose your keys ... 461
If the fuel filler door cannot  be opened ................. 462
If the electronic key does  not operate properly .. 463
If the vehicle battery is dis- charged ..................... 465
If your vehicle overheats .................................. 469If the vehicle becomes stuck
.................................. 471 
         
        
        
     
        
        Page 446 of 552

4467-2. Steps to take in an emergency
• “Oil Pressure Low Stop in a Safe 
Place See Owner's Manual”
• “Charging System Malfunction 
Stop in a Safe Place See Owner's 
Manual”
●If “Smart Key System Malfunction 
See Owner's Manual” is shown on 
the multi-information display, it 
may indicate a malfunction. Have 
the vehicle inspected by your Toy-
ota dealer immediately.
●If any of the following messages 
are shown on the multi-informa-
tion display, follow the instruc-
tions.
• “Engine Coolant Temp High Stop 
in a Safe Place See Owner's Man-
ual” ( P.469)
• “High Transmission Fluid Temp 
See Owner's Manual” ( P.201)
 Stop the vehicle in a safe 
place on a hard, flat surface.
 Set the parking brake.
 Shift the shift lever to P.
 Stop the engine.
 Turn on the emergency flash-
ers. ( P.424)
 For vehicles with power back 
door: Turn off the power back 
door system. ( P.494)
NOTICE
■If “High Power Consumption 
Partial Limit  on AC/Heater 
Operation” is displayed fre-
quently
There is a possible malfunction 
relating to the charging system or 
the battery may be  deteriorating. 
Have the vehicle inspected by 
your Toyota dealer.
If  you have a flat tire
Your vehicle is equipped 
with a spare tire. The flat tire 
can be replaced with the 
spare tire.
For details about tires: 
 P.393
WARNING
■If you have a flat tire
Do not continue driving with a flat 
tire.
Driving even a short distance with 
a flat tire can damage the tire and 
the wheel beyond repair, which 
could result in an accident.
Before jacking up the 
vehicle 
         
        
        
     
        
        Page 447 of 552
4477-2. Steps to take in an emergency
7
When trouble arises
Jack handle
Wheel nut wrench
Adapter socket
Jack
Spare tire
Wheel lock key (if equipped)
Location of the spare tire, jack and tools
WARNING
■Using the tire jack
Observe the following precau-
tions.
Improper use of the tire jack may 
cause the vehicle to suddenly fall 
off the jack, leading to death or 
serious injury.
●Do not use the tire jack for any 
purpose other than replacing 
tires or installing and removing 
tire chains.
●Only use the tire jack that 
comes with this vehicle for 
replacing a flat tire.
Do not use it on other vehicles, 
and do not use other tire jacks 
for replacing tires on this vehi-
cle. 
         
        
        
     
        
        Page 448 of 552

4487-2. Steps to take in an emergency
When replacing tires on a vehi-
cle with wheel lock nuts, use the 
following procedures to remove 
and install the wheel lock nuts. 
The wheel lock key is stored in 
the tray inside the luggage com- partment. Always return the 
wheel lock key to its original 
position after use, so that it does 
not get lost. (
P.447)
■Removal
For ease of removal, the wheel 
lock nut should always be the 
first one loosened.
1 Place the wheel lock key on 
top of the wheel lock nut, 
turning until the wheel lock 
key and wheel lock nut pat-
terns engage.
2 Place the wheel nut wrench 
on the wheel lock key, and 
while applying pressure on 
the wheel lock key, loosen 
the wheel lock nut.
■Installation
For ease of installation, the 
wheel lock nut should always be 
the last one tightened.
1 By hand, install a wheel lock 
nut on each wheel.
2 Place the wheel lock key on 
top of the wheel lock nut, 
turning until the wheel lock 
key and wheel lock nut pat-
terns engage.
3 Place the wheel nut wrench 
on the wheel lock key, and 
while applying pressure on 
the wheel lock key, tighten 
the wheel lock nut to the rec-
ommended torque.
WARNING
●Put the jack prope rly in its jack 
point.
●Do not put any part of your body 
under the vehicle while it is sup-
ported by the jack.
●Do not start the  engine or drive 
the vehicle while  the vehicle is 
supported by the jack.
●Do not raise the vehicle while 
someone is inside.
●When raising the vehicle, do not 
put an object on or under the 
jack.
●Do not raise the vehicle to a 
height greater than that required 
to replace the tire.
●Use a jack stand if it is neces-
sary to get under the vehicle.
●When lowering the vehicle, 
make sure that there is no-one 
near the vehicle. If there are 
people nearby, warn them 
vocally before lowering.
Wheel lock nut (if 
equipped) 
         
        
        
     
        
        Page 449 of 552
4497-2. Steps to take in an emergency
7
When trouble arises
1Pull the strap upwards and 
open the center deck board.
2 Remove the center deck 
board. 3
Remove the jack cover.
4 Remove the jack after remov-
ing the hook.
1 Pull the strap upwards and 
open the center deck board.
NOTICE
■When using a wheel lock key 
(if equipped)
Do not use an impact wrench. 
Using an impact wrench may 
cause permanent damage to 
wheel lock nut and wheel lock 
key. If in doubt about wheel lock 
application, contact your Toyota 
dealer.
Taking out the jack
Taking out the spare tire 
         
        
        
     
        
        Page 450 of 552
4507-2. Steps to take in an emergency
2Remove the center deck 
board.
3 Remove the cover.
If it is difficult to remove the cover, 
you can use your key.
4Attach the adapter socket to 
the spare tire clamp bolt.
5 Connect the jack handle 
extension to the jack handle.
Check that the extension is locked  in place by the button.
6
Connect the jack handle to 
the adapter socket. Turn the 
jack handle counterclock-
wise.
The tire will be low ered completely 
to the ground.
Turn the jack handle slowly to lower 
the spare tire. If the handle is 
turned quickly, the wire cable may 
slip off of the shaf t inside the unit 
and the tire may not be lowered.
If the spare tire cannot be lowered: 
 P.453 
         
        
        
     
        
        Page 452 of 552
4527-2. Steps to take in an emergency
holding bracket   from the 
hoist assembly  .
9 Tilt the holding bracket   so 
that it can easily be passed 
through the wheel opening. 
After passing the holding 
bracket through the wheel 
opening, remove the hoist 
assembly  . 1
Chock the tires.
2 Slightly loosen the wheel 
nuts (one turn).
Vehicles with wheel locks: Use the 
wheel lock key to  loosen the wheel 
WARNING
■When storing the spare tire
Be careful not to  catch fingers or 
other body parts between the 
spare tire and the body of the 
vehicle.
Replacing a flat tire
Flat tireWheel chock 
positions
Front left-hand 
sideBehind the rear 
right-hand side 
tire
Front right-hand 
sideBehind the rear 
left-hand side tire
Rear left-hand 
sideIn front of the 
front right-hand 
side tire
Rear right-hand 
sideIn front of the 
front left-hand 
side tire 
         
        
        
     
        
        Page 455 of 552
4557-2. Steps to take in an emergency
7
When trouble arises
motion, causing the tire to come off.
2Install the spare tire and 
loosely tighten each wheel 
nut by hand by approximately 
the same amount.
When replacing an aluminum wheel 
with an aluminum wheel, turn the 
wheel nuts until the washers   
come into contact with the disc 
wheel  .
When replacing an aluminum wheel 
with a steel wheel, tighten the 
wheel nuts until the tapered portion 
 comes into loose contact with 
the disc wheel seat  .
3 Lower the vehicle.
4 Firmly tighten each wheel nut 
two or three times in the 
order shown in the illustra-
tion.
Vehicles with wheel locks: Tighten 
the wheel lock using the wheel lock 
key after tightening the other wheel 
nuts.
Tightening torque:
76 ft•lbf (103 N•m, 10.5 kgf•m)
WARNING
■Stowing the flat tire
Failure to follow steps listed under 
stowing the tire may result in 
damage to the spare tire carrier 
and loss of the tire, which could 
result in serious injury or death.