Page 668 of 814

6666-3. Do-it-yourself maintenance
C-HR_HEV_OM_Europe_OM10764E
WARNING
■Replacing light bulbs
● Turn off the lights. Do not attempt to replace the bulb immediately after
turning off the lights.
The bulbs become very hot and may cause burns.
● Do not touch the glass portion of the light bulb with bare hands. When it is
unavoidable to hold the glass portion, use and hold with a clea n dry cloth
to avoid getting moisture and oils on the bulb.
Also, if the bulb is scratched or dropped, it may blow out or c rack.
● Fully install light bulbs and any parts used to secure them. Failure to do so
may result in heat damage, fire, or water entering the headligh t unit. This
may damage the headlights or cause condensation to build up on the lens.
● Do not attempt to repair or disassemble light bulbs, connectors, electric
circuits or component parts.
Doing so may result in death or serious injury due to electric shock.
■ To prevent damage or fire
● Make sure bulbs are fully seated and locked.
● Check the wattage of the bulb before installing to prevent heat damage.
Page 669 of 814

667
7When trouble arises
C-HR_HEV_OM_Europe_OM10764E
7-1. Essential information
Emergency flashers ........... 668
If your vehicle has to be
stopped in
an emergency .................. 669
If the vehicle is submerged
or water on the road is
rising ................................ 670
7-2. Steps to
take in an emergency
If your vehicle needs to be
towed ............................... 672
If you think
something is wrong.......... 678
If a warning light turns on or
a warning buzzer
sounds ............................. 679
If a warning message is
displayed ......................... 690
If you have a flat tire
(vehicles with an
emergency tire puncture
repair kit).......................... 697
If you have a flat tire
(vehicles with a
spare tire) ........................ 727
If the hybrid system will not
start.................................. 742
If the electronic key does
not operate properly ........ 744
If the 12-volt battery is
discharged ....................... 747
If your vehicle overheats .... 755
If the vehicle becomes
stuck ................................ 760
Page 671 of 814

6697-1. Essential information
C-HR_HEV_OM_Europe_OM10764E
7
When trouble arises
If your vehicle has to be stopped in an
emergency
Steadily step on the brake pedal with both feet and firmly depr ess it.
Do not pump the brake pedal repeatedly as this will increase the effort
required to slow the vehicle.
Shift the shift lever to N.
If the shift lever is shifted to N
After slowing down, stop the vehicle in a safe place by the roa d.
Stop the hybrid system.
If the shift lever cannot be shifted to N
Keep depressing the brake pedal with both feet to reduce vehicl e
speed as much as possible.
To stop the hybrid system,
press and hold the power
switch for 2 consecutive sec-
onds or more, or press it briefly
3 times or more in succession.
Stop the vehicle in a safe place by the road.
Only in an emergency, such as if it becomes impossible to stop
the vehicle in the normal way, stop the vehicle using the follo w-
ing procedure:
1
2
3
4
3
Press and hold for 2 seconds or
more, or press briefly 3 times or
more
Q
WARNING
■ If the hybrid system has to be turned off while driving
Power assist for the steering wheel will be lost, making the st eering wheel
heavier to turn. Decelerate as much as possible before turning off the hybrid
system.
5
Page 673 of 814
6717-1. Essential information
7
When trouble arises
C-HR_HEV_OM_Europe_OM10764E
■Water level exceeds the floor
When the water level exceeds the floor and time has passed, the electrical
equipment will get damaged, the power windows will not operate, the engine
and motor stop, and the vehicle may not be able to get moving.
■ Using an emergency escape hammer*
Laminated glass is used in the windshield on this vehicle.
Laminated glass cannot be shattered with an emergency hammer*.
Tempered glass is used in the windows on this vehicle.
*: Contact any authorized Toyota retailer or Toyota authorized re pairer, or any
reliable repairer, or aftermarket accessory manufacturer for fu rther informa-
tion about an emergency hammer.
WARNING
■ Caution while driving
Do not drive on roads where the roads may be submerged or the w ater may
be rising. Otherwise the vehicle may be damaged and cannot move , as well
as become flooded and set a drift, which may lead to death.
Page 674 of 814
6727-2. Steps to take in an emergency
C-HR_HEV_OM_Europe_OM10764E
If your vehicle needs to be towed
The following may indicate a problem with your hybrid transmission.
Contact any authorized Toyota retailer or Toyota authorized rep airer,
or any reliable repairer or commercial towing service before to wing.
● The hybrid system warning message is shown on the multi-informa-
tion display and the vehicle does not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle
towed by any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer or commercial towing service ,
using a wheel-lift type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all stat e/
provincial and local laws.
Situations when it is necessary to contact dealers before towin g
Page 678 of 814

6767-2. Steps to take in an emergency
C-HR_HEV_OM_Europe_OM10764E
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■ When towing the vehicle
■ While towing
● When towing using cables or chains, avoid sudden starts, etc., which
place excessive stress on the towing eyelets, cables or chains. The towing
eyelets, cables or chains may become damaged, broken debris may hit
people, and cause serious damage.
● Do not turn the power switch off.
There is a possibility that the steering wheel is locked and ca nnot be oper-
ated.
■ Installing towing eyelets to the vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged or electricity gen-
erated by the operation of the motor may
cause a fire to occur depending on the
nature of the damage or malfunction.
Page 681 of 814

6797-2. Steps to take in an emergency
C-HR_HEV_OM_Europe_OM10764E
7
When trouble arises
If a war ning light tur ns on or a warning
buzzer sounds
Calmly perform the following actions if any of the warning ligh ts
turn on or flash. If a light turns on or flashes, but then goes off,
this does not necessarily indicate a malfunction in the system.
However, if this continues to occur, have the vehicle inspected
by any authorized Toyota retailer or Toyota authorized repairer ,
or any reliable repairer.
Warning light and warning buzzer list
Warning lightWarning light/Details/Actions
(Red)
Brake system warning light (warning buzzer)
Indicates that:
• Low brake fluid; or
• Malfunction in the electronically controlled brake system
Immediately stop the vehicle in a safe place and con-
tact any authorized Toyota retailer or Toyota autho-
rized repairer, or any reliable repairer.
Continuing to drive the vehicle may be dangerous.
*1
Low engine oil pressure warning light (warning buzzer)
Indicates abnormal engine oil pressure
The warning light may come on if the engine oil pressure
is too low.
A buzzer also sounds.
Immediately stop the vehicle in a safe place and con-
tact any authorized Toyota retailer or Toyota autho-
rized repairer, or any reliable repairer. Continuing to
drive the vehicle may be dangerous.
*1Charging system warning light
Indicates a malfunction in the vehicle’s charging system
Immediately stop the vehicle in a safe place and con-
tact any authorized Toyota retailer or Toyota autho-
rized repairer, or any reliable repairer.
Page 682 of 814

6807-2. Steps to take in an emergency
C-HR_HEV_OM_Europe_OM10764E
Malfunction indicator lamp (warning buzzer)
Indicates a malfunction in:
• The hybrid system;
• The electronic engine control system; or
• The electronic throttle control system.
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer.
SRS warning light
Indicates a malfunction in:
• The SRS airbag system; or
• The seat belt pretensioner system.
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer immediately.
ABS warning light
Indicates a malfunction in:
• The ABS; or
• The brake assist system.
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer immediately.
(Red/yellow)
Electric power steering system warning light (warning
buzzer)
Indicates a malfunction in the EPS (Electric Power Steer-
ing) system
Have the vehicle inspected by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable
repairer immediately.
Warning lightWarning light/Details/Actions