Page 677 of 814

6757-2. Steps to take in an emergency
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7
When trouble arises
Tighten down the towing eyelet
securely using a wheel nut
wrench* or hard metal bar.
*: If the vehicle is not equipped with a
wheel nut wrench, a wheel nut
wrench can be purchased at any
authorized Toyota retailer or Toyota
authorized repairer, or any reliable
repairer.
Securely attach cables or chains to the towing eyelet.
Take care not to damage the vehicle body.
Enter the vehicle being towed and start the hybrid system.
If the hybrid system does not start, turn the power switch to O N mode.
Shift the shift lever to N and release the parking brake.
Turn automatic mode off. (→P. 323)
When the shift lever cannot be shifted:
P. 315
■While towing
If the hybrid system is off, the power assist for the brakes an d steering will not
function, making steering and braking more difficult.
■ Wheel nut wrench
Vehicles without a wheel nut wrench: Wheel nut wrench can be pu rchased at
any authorized Toyota retailer or Toyota authorized repairer, o r any reliable
repairer.
Vehicles with a wheel nut wrench: Wheel nut wrench is installed in the lug-
gage compartment. ( P. 700, 728)
4
5
6
7
Page 678 of 814

6767-2. Steps to take in an emergency
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WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■ When towing the vehicle
■ While towing
● When towing using cables or chains, avoid sudden starts, etc., which
place excessive stress on the towing eyelets, cables or chains. The towing
eyelets, cables or chains may become damaged, broken debris may hit
people, and cause serious damage.
● Do not turn the power switch off.
There is a possibility that the steering wheel is locked and ca nnot be oper-
ated.
■ Installing towing eyelets to the vehicle
Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged or electricity gen-
erated by the operation of the motor may
cause a fire to occur depending on the
nature of the damage or malfunction.
Page 679 of 814
6777-2. Steps to take in an emergency
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7
When trouble arises
NOTICE
■Towing with a sling-type truck
■ To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Do not tow the vehicle from the rear when the power switch is off. The
steering lock mechanism is not strong enough to hold the front wheels
straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate cleara nce, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type tr uck, either from the front or rear.
■ To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components
Do not tow with a sling-type truck to pre-
vent body damage.
Page 690 of 814

6887-2. Steps to take in an emergency
C-HR_HEV_OM_Europe_OM10764E
WARNING
■If both the ABS and the brake system warning lights remain on
Stop your vehicle in a safe place immediately and contact any a uthorized
Toyota retailer or Toyota authorized repairer, or any reliable repairer. The
vehicle will become extremely unstable during braking, and the ABS system
may fail, which could cause an accident resulting in death or s erious injury.
■ When the electric power steering system warning light comes on
When the light comes on yellow, the assist to the power steerin g is
restricted. When the light comes on red, the assist to the powe r steering is
lost and handling operations of the steering wheel become extre mely
heavy. When steering wheel operations are heavier than usual, g rip the
steering wheel firmly and operate it using more force than usua l.
■ If the tire pressure warning light comes on
Be sure to observe the following precautions. Failure to do so could cause a
loss of vehicle control and result in death or serious injury.
● Stop your vehicle in a safe place as soon as possible. Adjust the tire infla-
tion pressure immediately.
● Vehicles with spare tire: If the tire pressure warning light comes on even
after tire inflation pressure adjustment, it is probable that y ou have a flat
tire. Check the tires. If a tire is flat, change it with the sp are tire and have
the flat tire repaired by the nearest any authorized Toyota ret ailer or Toyota
authorized repairer, or any reliable repairer.
● Vehicles with emergency tire puncture repair kit: If the tire pressure warn-
ing light comes on even after ti re inflation pressure adjustment, it is proba-
ble that you have a flat tire. Check the tires. If a tire is fl at, repair the flat tire
by using emergency tire puncture repair kit. ( P. 697)
● Avoid abrupt maneuvering and braking. If the vehicle tires deteriorate, you
could lose control of the steering wheel or the brakes.
■ If a blowout or sudden air leakage should occur
The tire pressure warning system may not activate immediately.
Page 696 of 814

6947-2. Steps to take in an emergency
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■ If “Engine Oil Level Low. Add or Replace Oil.”is displayed
The engine oil level is low. Check the level of the engine oil, and add if neces-
sary.
This message may appear if the vehicle is stopped on a slope. M ove the
vehicle to a level surface and check to see if the message disa ppears.
■ If “Hybrid System Stopped. Steering Power Low.”is displayed
This message is displayed if the hybrid system is stopped while driving.
When steering wheel operations are heavier than usual, grip the steering
wheel firmly and operate it using more force than usual.
■ If “Hybrid System Overheated. Reduced Output Power.” is shown
This message may be shown when driving under severe operating c ondi-
tions. (For example, when driving up a long steep hill.)
Handling method: P. 755
■ If “Depress Brake When Vehicle is Stopped. Hybrid System may Over-
heat.” is shown
The message may be shown when the accelerator pedal is depresse d to hold
the vehicle while the vehicle is stopped on an uphill, etc.
The hybrid system may overheat. Release the accelerator pedal a nd depress
the brake pedal.
■ If “Traction battery needs to be protected. Shift into to restart.” is
shown
This message is displayed when the hybrid battery (traction bat tery) charge
has become extremely low because the shift lever has been left in N for a cer-
tain amount of time.
When operating the vehicle, shift to P and restart the hybrid s ystem.
■ If “Traction battery needs to be protected. Refrain from the use of
position.” is shown
This message may be displayed when the shift lever is in N.
As the hybrid battery (traction battery) cannot be charged when the shift lever
is in N, shift the shift lever to P when the vehicle is stopped .
■ If “Shift is in Release Accelerator Before Shifting” is shown
Message is displayed when the accelerator pedal has been depres sed and
the shift lever is in N.
Release the accelerator pedal and shift the shift lever to D or R.
■ If “Shift to Before Exiting Vehicle” is shown
Message is displayed when the driver’s door is opened without t urning the
power switch to off with the shift lever in any position other than P.
Shift the shift position to P.
Page 699 of 814
6977-2. Steps to take in an emergency
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7
When trouble arises
If you have a flat tire (vehicles with an
emergency tire puncture repair kit)
Vehicles equipped with an emergency tire puncture repair kit do
not have a spare tire equipped.
A puncture caused by a nail or screw passing through the tire
tread can be repaired temporarily with the emergency tire punc-
ture repair kit.
WARNING
■ If you have a flat tire
Do not continue driving with a flat tire.
Driving even a short distance with a flat tire can damage the t ire and the
wheel beyond repair, which could result in an accident.
Driving with a flat tire may cause a circumferential groove on the side wall.
In such a case, the tire may e xplode when using a repair kit.
Page 701 of 814
6997-2. Steps to take in an emergency
C-HR_HEV_OM_Europe_OM10764E
7
When trouble arises
■A flat tire that cannot be repaired with the emergency tire puncture repair
kit
In the following cases, the tire cannot be repaired with the em ergency tire
puncture repair kit. Contact any authorized Toyota retailer or Toyota autho-
rized repairer, or any reliable repairer.
● When the tire is damaged due to driving without sufficient air pressure
● When the tire lost air pressure due to a crack or damage in the tire sidewall
● When the tire is visibly separated from the wheel
● When the cut or damage to the tread is 4 mm (0.16 in.) long or more
● When the wheel is damaged
● When two or more tires have been punctured
● When there is more than one hole or cut in the damaged tire
Page 702 of 814
7007-2. Steps to take in an emergency
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Ty pe A
Towing eyelet
Jack handle (if equipped)*
Wheel nut wrench (if equipped)*
Jack (if equipped)*
Emergency tire puncture repair kit
*: A jack, jack handle and wheel nut wrench can be purchased at a ny autho-
rized Toyota retailer or Toyota authorized repairer, or any rel iable repairer.
Location of the emergency tire puncture repair kit and tools