2023 RAM PROMASTER towing

276CUSTOMER ASSISTANCE
Who is Covered
You are covered by Roadside Assistance services if
you are a purchaser for use of the vehicle.
Roadside Assistance services last for five years or
60,000 miles on the odometer, whichever occurs
first, calculated from the start date of the Basic
Limited Warranty, as set forth in your Warranty
Information book.
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1. Towing services provided through Cross Country Motor Club,
Inc. Medford, MA 02155, except in AK,CA, HI, OR, WI, and WY,
where services are provided by Cross Country Motor Club of
California, Inc., Thousand Oaks, CA 91360.
What to Do
If your vehicle requires jump start assistance, out
of gas/fuel delivery, tire service, lockout service
or towing as a result of a mechanical breakdown,
dial toll-free: USA: 1-800-521-2779/Canada:
1-800-363-4869. Provide your name, Vehicle
Identification Number (VIN) required for covered
services, license plate number, and your location,
including the telephone number from which you
are calling. Briefly describe the nature of the
problem and answer a few simple questions.
You will be given the name of the service provider
and an estimated time of arrival. If you feel you are
in an unsafe situation, please let us know. With
your consent, we will contact local police or safety
authorities. If Unable to Contact Roadside Assistance

If you are unable to contact Roadside Assistance or
unable to provide a valid Vehicle Identification Number
(VIN), and you obtain towing services on your own, you
may submit your original receipts from the licensed
towing or service facility, for services rendered within
30 days of the occurrence. Be sure to include your VIN,
odometer mileage at the time of service, and current
mailing address. We will process the claim based on
vehicle and service eligibility. If eligible, we will
reimburse you for the reasonable amount actually paid,
based on the usual and customary charges for that
service in the area where they were provided. FCA US
LLC’s determination relating to reimbursement is final.
Correspondence should be mailed to:

FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms
or discontinue the Roadside Assistance Program
at any time. The Roadside Assistance program is
subject to restrictions and conditions of use, which
are determined solely by FCA US LLC.
Flat Tire Service
If you are inconvenienced by a flat tire,
we will dispatch a service provider to use your
vehicle’s temporary spare tire (if equipped)
as recommended in your Owner’s Manual.
This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being
nearby, especially when traveling away from home.
We will dispatch a service provider to deliver a
small amount of fuel (maximum two gallons) to get
you to a nearby station. This service is limited to
two occurrences in a 12-month period.
Battery Jump Assistance
No time is a good time for a depleted battery. With
Roadside Assistance, you do not have to worry
about being stranded. We will dispatch a service
provider to provide you with a battery jump
anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or
frozen locks are keeping you from getting on your
way, help is just a phone call away. This service is
limited to providing access to the vehicle’s seating
area. It does not cover the cost of replacement
keys.

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CUSTOMER ASSISTANCE277
Towing Service
Our towing service gives you peace of mind and
confidence. If your vehicle becomes disabled as
a result of a mechanical breakdown, Roadside
Assistance will dispatch a towing service to
transport your vehicle to the closest authorized
Chrysler, Dodge, Jeep®, or Ram dealer. If you
choose to go to another dealer, you will be
responsible for the cost if the extra distance
exceeds 10 miles.
FCA US LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983
French
MEXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D.F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52) 55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing difficulties,
FCA US LLC has installed special Telecommu -
nication Devices for the Deaf (TDD) equipment
at its customer center. Any hearing or speech
impaired customer, who has access to a TDD or a
conventional teletypewriter (TTY) in the United
States, can communicate with FCA US LLC by
dialing 1-800-380-2479.

Canadian residents with hearing difficulties that
require assistance can use the special needs relay
service offered by Bell Canada. For TTY teletypewriter
users, dial 711 and for Voice callers, dial
1-800-855-0511 to connect with a Bell Relay Service
operator.

SERVICE CONTRACT
You may have purchased a service contract for a
vehicle to help protect you from the high cost of
unexpected repairs after FCA US LLC’s New Vehicle
Limited Warranty expires. The Mopar® Vehicle
Protection plans are the ONLY vehicle extended
protection plans authorized, endorsed and backed
by FCA US LLC to provide additional protection
beyond your vehicle’s warranty. If you purchased a
Mopar® Vehicle Protection Plan, you will receive
Plan Provisions and an Owner Identification Card in
the mail within three weeks of the vehicle delivery
date. If you have any questions about the service
contract, call FCA US LLC's Service Contract
National Customer Hotline at 1-800-521-9922
(Canadian residents, call (800) 465-2001
English/(800) 387-9983 French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the FCA
US LLC New Vehicle Limited Warranty expires,
please refer to the contract documents, and
contact the person listed in those documents.
We appreciate that you have made a major
investment when you purchased the vehicle.
An authorized dealer has also made a major
investment in facilities, tools, and training to
assure that you are absolutely delighted with
the ownership experience.
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284 Brake/Transmission Interlock
......................... 81Bulb Replacement......................................... 244Bulbs, Light.......................................... 191, 244
C
Camera, Rear...................................... 119, 120Capacities, Fluid............................................ 273Caps, Filler Fuel........................................................... 122Oil (Engine)................................................ 225Radiator (Coolant Pressure)...................... 234Car Washes................................................... 266Carbon Monoxide Warning............................ 192Cargo Area Cover............................................. 51Cargo Compartment........................................ 51Cargo Light...................................................... 36Cellular Phone............................................... 151Certification Label......................................... 123Change Engine Oil — If Equipped
S
.............. 57Change Oil Indicator........................................ 57Changing A Flat Tire....................................... 196Chart, Tire Sizing............................................ 250Check Engine Light (Malfunction
Indicator Light)................................................ 74Checking Your Vehicle For Safety.................. 189Checks, Safety............................................... 189Child Restraint............................................... 185
Child RestraintsBooster Seats........................................... 187Child Seat Installation.............................. 189Infant And Child Restraints....................... 186Older Children And Child Restraints......... 187Clean Air Gasoline......................................... 271CleaningWheels..................................................... 262Climate Control................................................ 40Manual........................................................ 40Rear............................................................. 43Cold Weather Operation.................................. 76Compact Spare Tire...................................... 260Contract, Service.......................................... 277Cooling Pressure Cap (Radiator Cap)............ 234Cooling System............................................. 233Adding Coolant (Antifreeze)...................... 233Coolant Level................................... 233, 234Cooling Capacity....................................... 273Disposal Of Used Coolant......................... 234Drain, Flush, And Refill............................. 233Inspection................................................. 234Points To Remember................................ 234Pressure Cap............................................ 234Radiator Cap............................................ 234Selection Of Coolant (Antifreeze)..... 233, 273Corrosion Protection..................................... 265Cruise Control (Speed Control)................. 87, 88
Cruise Light......................................................72Customer Assistance.................................... 275Customer Programmable Features............... 134Cybersecurity................................................ 133
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Dealer Service............................................... 227Defroster, Windshield................................... 190Diagnostic System, Onboard............................74Dimmer Control Switch....................................37Dimmer SwitchHeadlight.....................................................34DipsticksAutomatic Transmission........................... 236Oil (Engine)............................................... 226Disable Vehicle Towing................................. 219DisposalAntifreeze (Engine Coolant)...................... 234Door Ajar..........................................................66Door Ajar Light.................................................66Door Locks.......................................................21Automatic....................................................23Doors...............................................................21Driver’s Seat Back Tilt......................................23DrivingThrough Flowing, Rising, Or Shallow Standing Water
.................................................... 131Drowsy Driver Detection................................ 157

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286 Gauges Fuel
............................................................. 69Gear Ranges.................................................... 82Gear Selector Override.................................. 217Glass Cleaning............................................... 268Gross Axle Weight Rating..................... 123, 125Gross Vehicle Weight Rating................ 123, 124GuideBody Builders................................................ 8GVWR............................................................ 123
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HazardDriving Through Flowing, Rising, Or Shallow Standing Water
..................................... 131Hazard Warning Flashers.............................. 193Head Restraints............................................... 28HeadlightsAutomatic.................................................... 34Cleaning.................................................... 266High Beam.................................................. 34High Beam/Low Beam Select Switch.......... 34Passing........................................................ 34Switch......................................................... 33Heated Mirrors................................................ 33Heated Seats................................................... 26Heater, Engine Block....................................... 77High Beam/Low Beam Select (Dimmer)
Switch.............................................................. 34Hill Start Assist.............................................. 155
HitchesTrailer Towing........................................... 126Hood Prop........................................................ 50Hood Release.................................................. 50
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Ignition............................................................. 16Switch.......................................................... 16Illuminated Entry.............................................. 38Immobilizer (Sentry Key).................................. 16Inside Rearview Mirror............................30, 193Instrument ClusterDescriptions................................................ 55Display......................................................... 56Display Controls........................................... 56Menu Items................................................. 57Instrument Panel Lens Cleaning................... 267Intelligent Speed Assist................................... 87Interior And Instrument Lights......................... 36Interior Appearance Care.............................. 266Interior Lights................................................... 36Intermittent Wipers (Delay Wipers).................. 39InverterPower.......................................................... 47iPod/USB/MP3 Control.................................... 45
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Jack Location................................................ 196Jack Operation.............................................. 196Jacking And Tire Changing............................ 196
Jacking And Tire Changing
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..................... 196Jacking And Tire Changing Instructions......... 197Jump Starting................................................ 214
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Key Fob............................................................13Programming Additional Key Fobs...............15Key Fob Battery Service (Remote
Keyless Entry)..................................................14Key Fob Programming (Remote
Keyless Entry)..................................................15Keyless Enter ‘n Go™.......................................22Passive Entry...............................................22Keys.................................................................13Replacement...............................................15Sentry (Immobilizer).....................................16
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Lane Change Assist..........................................35LaneSense.................................................... 116Lap/Shoulder Belts....................................... 172Latches......................................................... 191Hood............................................................50Lead Free Gasoline....................................... 270Leaks, Fluid................................................... 191Life Of Tires................................................... 258Light Bulbs........................................... 191, 244

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287
Lights
............................................................. 191Air Bag.......................................65, 178, 190Brake Assist Warning................................ 155Brake Warning............................................ 66Bulb Replacement..................................... 244Collision Warning................................. 70, 72Cruise.......................................................... 72Daytime Running......................................... 33Dimmer Switch, Headlight.................... 33, 34Electronic Stability Program(ESP) Indicator.................................. 67, 69, 155Exterior............................................... 33, 191Fuel Cutoff Failure....................................... 72Hazard Warning Flasher............................ 193Headlights................................................... 33High Beam.................................................. 34Illuminated Entry......................................... 38Instrument Cluster...................................... 67Interior........................................................ 36Malfunction Indicator (Check Engine)......... 69Park...................................................... 34, 73Passing........................................................ 34Rear Cargo Door Open Warning Light.......... 68Seat Belt Reminder..................................... 68Security Alarm............................................. 68Service...................................................... 244Tire Pressure Monitoring (TPMS)............... 168Tow Haul..................................................... 72
TowingHookBreakdown............................... 71Traction Control........................................ 155Turn Signals.......................................33, 191Warning Instrument Cluster Descriptions.... 67Loading Vehicle................................... 123, 124Capacities................................................. 124Tires......................................................... 253LocksAutomatic Door..................................... 21, 23Low Tire Pressure System............................. 168Lubrication, Body.......................................... 231Lug Nuts/Bolts.............................................. 269
M
Maintenance Free Battery............................ 227Maintenance Schedule................................. 221Malfunction Indicator Light (Check Engine)..... 69ManualService..................................................... 279Methanol...................................................... 271Mirrors............................................................. 30Electric Remote........................................... 32Exterior Folding............................................ 31Heated......................................................... 33Outside........................................................ 31Rearview.............................................30, 193Modifications/AlterationsVehicle........................................................... 8Monitor, Tire Pressure System...................... 168Mopar Parts.................................................. 278
MP3 Control.....................................................45Multi-Function Control Lever............................33
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New Vehicle Break-In Period............................78
O
Occupant Restraints..................................... 170Octane Rating, Gasoline (Fuel)...................... 270Oil Change Indicator.........................................57Reset...........................................................57Oil Filter, Change........................................... 228Oil Filter, Selection........................................ 228Oil Pressure Light.............................................68Oil, Engine............................................ 228, 273Capacity.................................................... 273Checking................................................... 226Dipstick..................................................... 226Disposal.................................................... 228Filter......................................................... 228Filter Disposal........................................... 228Identification Logo.................................... 228Materials Added To................................... 228Pressure Warning Light................................68Recommendation............................ 228, 273Synthetic................................................... 228Viscosity.................................................... 273Onboard Diagnostic System.............................74Operating Precautions.....................................74
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288 Operator Manual Owner's Manual
........................................ 279Outside Rearview Mirrors......................... 30, 31Overheating, Engine...................................... 216
P
Paint Care...................................................... 265Parking Brake.................................................. 78ParkSenseFront And Rear.......................................... 104ParkSense Active Park Assist........................ 112ParkSense System, Rear............................... 104Passing Light................................................... 34Passive Entry................................................... 22Pedestrian Warning System.......................... 167Personal Settings............................................ 59Pets............................................................... 190Placard, Tire And Loading Information........... 253PowerInverter........................................................ 47Mirrors......................................................... 32Outlet (Auxiliary Electrical Outlet)................ 46Steering....................................................... 85Windows...................................................... 49Pregnant Women And Seat Belts...................176Preparation For Jacking....................... 196, 197
R
Radial Ply Tires.............................................. 257Radiator Cap (Coolant Pressure Cap)............ 234
RadioSound Setting........................................... 147Radio Operation............................................ 151Rain Sensitive Wiper System........................... 39Rear Camera........................................ 119, 120Rear Cross Path............................................ 161Rear ParkSense System............................... 104Rearview Mirror............................................... 30Recreational Towing..................................... 130Reformulated Gasoline................................. 271Refrigerant.................................................... 230Release, Hood................................................. 50Reminder, Seat Belt...................................... 171Remote Keyless EntryProgramming Additional Key Fobs............... 15Remote StartingExit Remote Start Mode.............................. 19Remote Starting System.................................. 18Replacement Bulbs...................................... 244Replacement Keys........................................... 15Replacement Tires........................................ 259Reporting Safety Defects.............................. 278Restraints, Child........................................... 185Restraints, Head.............................................. 28Rotation, Tires.............................................. 264
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Safety Checks Inside Vehicle........................ 190Safety Checks Outside Vehicle..................... 191Safety Defects, Reporting............................. 278
Safety Information, Tire................................. 249Safety Tips.................................................... 189Safety, Exhaust Gas...................................... 192Schedule, Maintenance................................ 221Seat Belts............................................ 171, 190Adjustable Shoulder Belt.......................... 175Adjustable Upper Shoulder Anchorage..... 175Adjustable Upper Shoulder Belt Anchorage............................................ 175Automatic Locking Retractor (ALR)........... 176Child Restraints........................................ 185Energy Management Feature................... 176Front Seat............................... 171, 172, 174Inspection................................................. 190Lap/Shoulder Belt Operation.................... 174Lap/Shoulder Belt Untwisting................... 174Lap/Shoulder Belts................................... 172Operating Instructions.............................. 174Pregnant Women...................................... 176Rear Seat.................................................. 172Reminder.................................................. 171Untwisting Procedure................................ 174Seat Belts Maintenance................................ 267Seats................................................................23Adjustment..................................................23Heated.........................................................26Rear Folding................................................23Tilting...........................................................23Security Alarm...........................................20, 68Selection Of Coolant (Antifreeze).................. 273

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289
Sentry Key (Immobilizer)
.................................. 16Service Assistance......................................... 275Service Contract............................................ 277Service Manuals............................................ 279Settings Personal.................................................... 134Shift Lever Override....................................... 217Shoulder Belts............................................... 172Side Distance Warning.................................. 110Signals, Turn.................................................. 191Snow Chains (Tire Chains)............................. 263Snow Tires..................................................... 260Spare Tires.......................................... 260, 261Speed Limiter, Active....................................... 86Starting............................................................ 76Automatic Transmission.............................. 76Button......................................................... 16Cold Weather.............................................. 76Engine Fails To Start................................... 77Steering........................................................... 23Column Lock............................................... 23Power.......................................................... 85Storage, Vehicle...................................... 43, 265Storing Your Vehicle...................................... 265Supplemental Restraint System – Air Bag..... 179Surround View Camera.................................. 120Sway Control, Trailer...................................... 157Symbol Glossary................................................ 9Synthetic Engine Oil....................................... 228
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Telescoping Steering Column.......................... 23Tip Start........................................................... 76Tire And Loading Information Placard........... 253Tire Markings................................................ 249Tire Safety Information................................. 249Tire Service
Kit................... 203, 209, 210, 211, 212, 213
Tire Service Kit — If Equipped
S
................ 203Tires...................................191, 256, 260, 264Aging (Life Of Tires).................................. 258Air Pressure.............................................. 256Chains...................................................... 263Changing.................................................. 196Compact Spare......................................... 260General Information........................ 256, 260High Speed............................................... 257Inflation Pressure..................................... 256Jacking..................................................... 196Life Of Tires.............................................. 258Load Capacity........................................... 253Pressure Monitoring System (TPMS)..70, 168Quality Grading......................................... 264Radial....................................................... 257Replacement............................................ 259Rotation.................................................... 264Safety.............................................. 249, 256
Sizes......................................................... 250Snow Tires................................................ 260Spare Tires...................................... 260, 261Spinning................................................... 258Trailer Towing........................................... 128Tread Wear Indicators.............................. 258Wheel Nut Torque..................................... 269To Open Hood..................................................50Tongue Weight/Trailer Weight...................... 127Towing.................................................. 124, 219Disabled Vehicle....................................... 219Guide........................................................ 126Recreational............................................. 130Weight...................................................... 126Towing Behind A Motorhome........................ 130Traction......................................................... 131Traction Control............................................ 156Traffic Sign Assist.............................................98Trailer Sway Control (TSC)............................. 157Trailer Towing................................................ 124Hitches..................................................... 126Minimum Requirements........................... 127Tips........................................................... 130Trailer And Tongue Weight........................ 127Wiring....................................................... 129Trailer Towing Guide..................................... 126Trailer Weight................................................ 12611

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The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and personal injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the
road. Use of any electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle is moving is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If
you find yourself unable to devote your full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces
prohibit the use of cellular telephones or texting while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Ram brand vehicle and to provide a convenient reference for common questions.
Not all features shown in this manual may apply to your vehicle. For additional information on accessories to help personalize your vehicle, visit
mopar.com/om (USA), owners.mopar.ca (Canada) or your local Ram brand dealer.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect manuals and Warranty Booklet can be found by visiting the website on the back cover.
U.S. Residents: If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling
1-866-726-4636 or by contacting your dealer. Replacement kits can be purchased by visiting www.techauthority.com.
Canadian Residents: If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet or
purchase a replacement kit by calling 1-800-387-1143 or by contacting your dealer.
DRIVING AND ALCOHOL
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood alcohol levels far below the legal
minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver, call a cab, a friend or use public transportation.
WARNING
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your judgment is impaired when you have been drinking. Never drink and then drive.
WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway
mot
or vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates,
and lead, which are known to the State of California to cause cancer and birth defects or other
reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except
as necessary, service your vehicle in a well-ventilated area and wear gloves or wash your hands frequently
when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual
may also include a description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and
equipment described in this manual that are not on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or make
additions to or improvements to its products without imposing any obligation upon itself to install them on products previously manufactured.
With respect to any vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in substitution
therefore.
ROADSIDE ASSISTANCE
24 HOURS, 7 DAYS A WEEK AT YOUR SERVICE. CALL 1-800-521-2779 OR VISIT CHRYSLER.RSAHELP.COM (USA)
CALL 1-800-363-4869 OR VISIT FCA.ROADSIDEAID.COM (CANADA) SERVICES: Flat Tire Service, Out Of Gas/Fuel Delivery, Battery Jump Assistance, Lockout Service and Towing Service
Please see the Customer Assistance chapter in this Owner’s Manual for further information.
FCA US LLC reserves the right to modify the terms or discontinue the Roadside Assistance Program at any time. The Roadside Assistance Program is subject to
restrictions and conditions of use, that are determined solely by FCA US LLC.