422
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by the
warranty. Discuss additional charges with the
service manager. Keep a maintenance log of your
vehicle's service history. This can often provide a
clue to the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an
accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the items
in order of priority. At many authorized dealers, you
may obtain a rental vehicle (additional charges
may apply). If you need a rental, it is advisable to
make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized
dealer. We strongly recommend that you take the
vehicle to an authorized dealer. They know your
vehicle the best, and are most concerned that you
get prompt and high quality service. FCA US LLC’s
authorized dealers have the facilities,
factory-trained technicians, special tools, and the
latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer’s service manager first. If for some reason
you are still not satisfied, talk to the general
manager or owner of the authorized dealer. They
want to know if you need assistance. If an
authorized dealer is unable to resolve the concern,
you may contact FCA US LLC's Customer
Assistance center.Any communication to FCA US LLC’s customer
center should include the following information:Owner's name and address
Owner's telephone number (home, mobile, and
office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
ROADSIDE ASSISTANCE
Available 24 hours, 7 days a week.
Call 1-800-521-2779 or visit
chrysler.rsahelp.com(USA)
Call 1-800-363-4869 or visit
fca.roadsideaid.com
(Canada)
23_DPF_OM_EN_USC_t.book Page 422
428
INDEX
A
Adaptive Cruise Control (ACC)
(Cruise Control)
.................................... 148, 150Adding Engine Coolant (Antifreeze)............... 369Adding Fuel.................................................... 177Additives, Fuel............................................... 413AdjustDown........................................................... 33Forward....................................................... 33Rearward..................................................... 33Up................................................................ 33Adjustable Pedals............................................ 38Advance Phone Connectivity......................... 242Air BagAir Bag Operation...................................... 299Air Bag Warning Light................................ 297Enhanced Accident Response......... 302, 341Event Data Recorder (EDR)....................... 341If Deployment Occurs................................ 302Knee Impact Bolsters................................ 299Maintaining Your Air Bag System.............. 303Maintenance............................................. 303Redundant Air Bag Warning Light.............297Transporting Pets...................................... 322
Air Bag Light................................ 103, 297, 322Air Cleaner, Engine
(Engine Air Cleaner Filter).................... 355, 375Air Conditioner Maintenance........................ 357Air Conditioner Refrigerant........................... 357Air Conditioner System................................. 357Air Conditioning................................................ 62Air Conditioning Filter....................................... 65Air Conditioning System................................... 64Air Conditioning, Operating Tips....................... 64Air Filter........................................................ 355Air PressureTires......................................................... 397AlarmPanic........................................................... 16Security Alarm....................................23, 104Alterations/ModificationsVehicle......................................................... 10Antifreeze (Engine Coolant).......................... 368Capacities................................................. 418Disposal................................................... 370Anti-Lock Brake System (ABS)...................... 270Anti-Lock Warning Light................................ 108
Assist, Hill Start............................................. 276Audio Settings............................................... 230Audio Systems (Radio).................................. 199Auto Down Power Windows..............................75Automatic Door Locks......................................27Automatic Folding Mirrors................................44Automatic Headlights.......................................52Automatic Temperature Control (ATC)..............64Automatic Transmission....................... 132, 373Adding Fluid.............................................. 373Fluid And Filter Change............................. 373Fluid Change............................................. 373Fluid Level Check...................................... 372Fluid Type........................................ 373, 421Shifting..................................................... 135Special Additives...................................... 372Automatic Transmission Limp Home Mode... 133AutoPark....................................................... 113AUX Camera......................................... 173, 176Auxiliary Driving Systems.............................. 277Axle Fluid.............................................. 374, 421Axle Lubrication............................................ 374
23_DPF_OM_EN_USC_t.book Page 428
430 Cooling System
.............................................. 368Adding Coolant (Antifreeze)....................... 369Coolant Level.................................. 368, 370Cooling Capacity........................................ 418Disposal Of Used Coolant.......................... 370Drain, Flush, And Refill.............................. 368Inspection................................................. 370Points To Remember................................. 370Pressure Cap............................................. 369Radiator Cap............................................. 369Selection Of Coolant (Antifreeze)..... 368, 419Corrosion Protection...................................... 407Cruise Control (Speed Control)... 148, 149, 150Cruise Light................................................... 110Customer Assistance..................................... 422Cybersecurity................................................. 199
D
Daytime Running Lights................................... 52Dealer Service............................................... 353Defroster, Rear Window................................... 62Defroster, Windshield............................. 62, 322Delay (Intermittent) Wipers.............................. 57Deleting A Phone........................................... 238Diagnostic System, Onboard......................... 111Diesel Exhaust Brake.................................... 129Diesel Fuel..................................................... 415Diesel Fuel Requirements............................. 415Diesel Fuel System, Re-Priming..................... 363Differential, Limited Slip................................ 147
Dipsticks Power Steering......................................... 148Disabled Vehicle Towing............................... 339Disc Drive..................................................... 232Disconnecting............................................... 238DisposalAntifreeze (Engine Coolant)...................... 370Disturb.......................................................... 241Door Ajar....................................................... 105Door Ajar Light.............................................. 105Door LocksAutomatic.................................................... 27Doors............................................................... 24Draining Fuel/Water Separator Filter............ 360Driver Memory Presets................................. 230Driver’s Seat Back Tilt...................................... 31DrivingThrough Flowing, Rising, Or Shallow Standing Water
................................................... 198Dual Rear Wheels....................... 332, 406, 411
E
Electric Brake Control System....................... 271Anti-Lock Brake System............................ 270Electronic Roll Mitigation................. 272, 277Electrical Power Outlets................................... 71Electronic Range Select (ERS)............. 134, 137Electronic Stability Control (ESC).................. 272Electronic Throttle Control Warning Light...... 104Electronically Shifted Transfer Case.... 140, 143
Emergency Braking.............................. 128, 280Emergency, In Case OfFreeing Vehicle When Stuck..................... 338Hazard Warning Flasher........................... 325Jacking...................................................... 329Jump Starting........................................... 333Emission Control System Maintenance......... 112Engine.................................................. 350, 351Air Cleaner................................................ 355Block Heater............................................. 119Break-In Recommendations............ 127, 128Compartment........................................... 351Compartment Identification...................... 350Coolant (Antifreeze).................................. 419Exhaust Gas Caution................................ 324Fails To Start............................................. 116Flooded, Starting...................................... 116Fuel Requirements................................... 413Identification............................................. 351Idling......................................................... 124Jump Starting........................................... 333Oil.................................................... 353, 419Oil Filler Cap............................................. 350Oil Filter.................................................... 354Oil Reset......................................................92Oil Selection.............................................. 353Oil Synthetic.............................................. 354Overheating.............................................. 335Runaway................................................... 176Starting..................................................... 115
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433
Hazard Warning Flasher
............................ 325Headlights............................................ 51, 52High Beam.................................................. 52Hill Descent Control Indicator.................... 274Interior........................................................ 55Lights On Reminder..................................... 54Low Fuel.................................................... 107Malfunction Indicator (Check Engine).......105Park........................................................... 110Passing........................................................ 52Seat Belt Reminder................................... 103Security Alarm........................................... 104Service...................................................... 384Traction Control......................................... 274Transfer Case............................................ 147Turn Signals.................... 54, 110, 324, 386Warning Instrument Cluster Descriptions................................ 104, 110Limited-Slip Differential....................... 147, 374Load Shed Battery Saver Mode..................... 101Load Shed Battery Saver On.......................... 101Load Shed Electrical Load Reduction............ 101Load Shed Intelligent Battery Sensor............ 101Loading Vehicle............................................. 180Tires.......................................................... 394
LocksAutomatic Door............................................ 27Child Protection........................................... 27Power Door.................................................. 24Low Tire Pressure System............................. 280Lubrication, Body.......................................... 364Lug Nuts/Bolts..................................... 332, 411
M
Maintenance Free Battery............................ 352Maintenance Plan......................................... 346Maintenance Schedule........................ 342, 346Malfunction Indicator Light (Check Engine).. 105ManualPark Release............................................ 337Service..................................................... 426Media Hub....................................................... 70Media Mode.................................................. 232Memory Seat................................................... 30Memory Settings.............................................. 30Methanol...................................................... 414Midline Instrument Cluster — Gasoline
b
...... 79Mirror, Digital Rearview................................... 39Mirror, Digital Trailer Camera........................... 39
Mirrors.............................................................39Electric Powered..........................................43Heated.........................................................46Memory.......................................................30Outside........................................................42Rearview............................................ 39, 326Trailer Towing..............................................42Mobile App.................................................... 246Modifications/AlterationsVehicle.........................................................10Monitor, Tire Pressure System...................... 280Mopar Parts.................................................. 425MP3 Control.....................................................70Multi-Function Control Lever............................51
N
New Vehicle Break-In Period................ 127, 128Noise ControlMaintenance............................................ 375Tampering Prohibited............................... 375Noise Emission Warranty..................... 374, 375
11
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435
Rear Axle (Differential)
................................... 374Rear Camera................................................. 168Rear ParkSense System................................ 159Rear Seat Reminder Alert.............................. 271Rear Window, Sliding....................................... 76Recreational Towing...................................... 194Shifting Into Transfer Case Neutral (N)..... 196Shifting Out Of Transfer Case Neutral (N).. 197Reformulated Gasoline.................................. 413Refrigerant.................................................... 357Registering SiriusXM Guardian...................... 245Release, Hood................................................. 77Reminder, Seat Belt...................................... 289Remote Features, Door Lock/Unlock.. 251, 259Remote Features, Horn And Lights................252Remote Features, Starting.................. 252, 260Remote Keyless Entry...................................... 15Panic Alarm................................................. 16Programming Additional Key Fobs.............. 17Remote Sound System (Radio) Control......... 224Remote Start (Diesel)...................................... 22Remote Start (Gasoline).................................. 20Remote Starting Exit Remote Start Mode.............................. 21Replacement Bulbs....................................... 384Replacement Tires......................................... 400
Reporting Safety Defects.............................. 425Restraints, Child........................................... 305Restraints, Head.............................................. 36Roadside Assistance............................ 252, 259Rotation, Tires.............................................. 405
S
Safety........................................................... 223Safety Checks Inside Vehicle........................ 322Safety Checks Outside Vehicle..................... 323Safety Defects, Reporting............................. 425Safety Features............................................. 223Safety Information, Tire................................ 389Safety Tips.................................................... 321Safety, Exhaust Gas...................................... 324Satellite Radio.............................................. 226Saved Radio Stations................................... 230Schedule, Maintenance................................ 342Seat BeltAutomatic Locking Retractor (ALR)........... 295Seat Belt Reminder....................................... 103Seat Belts............................................ 289, 322Adjustable Shoulder Belt.......................... 292Adjustable Upper Shoulder Anchorage..... 292
Adjustable Upper Shoulder Belt Anchorage.. 292
Child Restraints........................................ 305Extender................................................... 294
Front Seat........................................ 289, 291Inspection................................................. 322Lap/Shoulder Belt Operation.................... 291Lap/Shoulder Belt Untwisting................... 292Operating Instructions.............................. 291Pregnant Women...................................... 294Reminder.................................................. 289Seat Belt Extender.................................... 294Seat Belt Reminder.................................. 289Untwisting Procedure................................ 292Seat Belts Maintenance................................ 409Seats.................................................. 31, 32, 33Adjustment...........................................31, 33Easy Entry....................................................34Folding Floor................................................68Head Restraints...........................................36Memory.......................................................30Power...........................................................33Rear Folding................................................31Tilting...........................................................31Security Alarm........................................ 23, 104Selection Of Coolant (Antifreeze).................. 419Send & Go............................................ 253, 259Sentry Key (Immobilizer)..................................18Service Assistance........................................ 422Service Contract............................................ 424
11
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437
Tires
................................... 323, 397, 401, 406Aging (Life Of Tires)................................... 399Air Pressure............................................... 397Chains....................................................... 404Changing................................................... 329Compact Spare......................................... 401Dual........................................ 332, 406, 411General Information........................ 397, 401High Speed................................................ 398Inflation Pressure...................................... 397Jacking...................................................... 329Life Of Tires............................................... 399Load Capacity............................................ 394
Pressure Monitoring System (TPMS)... 107, 280
Quality Grading.......................................... 406Radial........................................................ 398Replacement............................................. 400Rotation.................................................... 405Safety.............................................. 389, 397Sizes.......................................................... 390Snow Tires................................................. 401Spare Tires...................................... 401, 402Spinning.................................................... 399Trailer Towing............................................ 187Tread Wear Indicators............................... 399Wheel Nut Torque..................................... 411
To Open Hood.................................................. 77Tongue Weight/Trailer Weight...................... 186Torque Converter Clutch............................... 139Towing................................................. 181, 339Disabled Vehicle....................................... 339Guide........................................................ 186Recreational............................................. 194Weight...................................................... 186Towing Behind A Motorhome........................ 194Traction......................................................... 197Traction Control............................................ 277Trailer Sway Control (TSC)............................. 277Trailer Towing............................................... 181Hitches..................................................... 185Minimum Requirements........................... 186Mirrors......................................................... 42Tips........................................................... 192Trailer And Tongue Weight........................ 186Wiring....................................................... 190Trailer Towing Guide..................................... 186Trailer Weight................................................ 186Transfer Case............................................... 374Electronically Shifted....................... 140, 143Fluid......................................................... 421
Transmission................................................. 132Automatic............................... 132, 135, 372Fluid.......................................................... 421Maintenance............................................ 372Shifting..................................................... 130Transporting Pets.......................................... 322Tread Wear Indicators................................... 399Turn Signals.................................. 54, 110, 386
U
Uconnect Phone Call Features
................................. 239Things You Should Know About YourUconnect Phone................................... 242Uconnect Phone............................................ 236Answer Or Ignore An Incoming Call — Call Currently In Progress..................... 241Answer Or Ignore An Incoming Call — No Call Currently In Progress................ 240Bluetooth Communication Link................ 244Call Continuation...................................... 242Call Controls............................................. 240Call Termination....................................... 242Cancel Command..................................... 236
11
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438 Connecting To A Particular Mobile Phone Or Audio Device After Pairing
................238Help Command......................................... 236Join Calls................................................... 241Making A Phone Or Audio DeviceA Favorite.............................................. 238Making A Second Call While Current CallIs In Progress........................................ 241Managing Your Favorites........................... 239Natural Speech......................................... 236Operation.................................................. 235Overview.................................................... 234Pair (Link) Uconnect Phone To A Mobile Phone........................................ 236Phonebook Download............................... 238Place/Retrieve A Call From Hold............... 241Power-Up................................................... 244Recent Calls.............................................. 240Redial........................................................ 242To Remove A Favorite............................... 239Toggling Between Calls............................. 241Touch-Tone Number Entry......................... 240Transfer Call To And From Mobile Phone.. 242Voice Command........................................ 242Uconnect Settings......................................... 199Customer Programmable Features............. 25Passive Entry Programming......................... 25
Uconnect System.......................................... 221Uniform Tire Quality Grades.......................... 406Universal Garage Door Opener (homelink®) —
If Equipped
b
................................................. 47Unleaded Gasoline....................................... 413Untwisting Procedure, Seat Belt................... 292USB.................................................................. 70
V
Vanity Mirrors.................................................. 41Vehicle Finder...................................... 254, 260Vehicle Health Alert...................................... 256Vehicle Health Report................................... 255Vehicle Identification Number (VIN).............. 411Vehicle Loading................................... 180, 394Vehicle Maintenance.................................... 353Vehicle Modifications/Alterations.................... 10Vehicle Notifications..................................... 256Vehicle Settings............................................ 199Vehicle Storage.......................................65, 407Ventilated Seats.............................................. 35Voice Command............................................... 28Voice Recognition System (VR)........................ 28Voltmeter...................................................... 122
W
Warning Lights
(Instrument Cluster Descriptions)
................. 106Warranty Information.................................... 425Washers, Windshield............................. 57, 352Washing Vehicle............................................ 408WaterDriving Through........................................ 198Water SeparatorDiesel Fuel................................................ 360Wheel And Wheel Tire Care........................... 403Wheel And Wheel Tire Trim........................... 403Wheel Covers................................................ 332Wi-Fi.............................................................. 254Wind Buffeting.................................................76Window Fogging...............................................65Windows..........................................................74Power...........................................................74Rear Sliding.................................................76Reset Auto-Up..............................................75Windshield Defroster.................................... 322Windshield Washers.............................. 57, 352Fluid................................................... 57, 352Windshield Wiper Blades.............................. 365Windshield Wipers...........................................57Wipers Blade Replacement........................... 365Wipers, Intermittent.........................................57Wipers, Rain Sensitive.....................................58Wireless Charging Pad.....................................74
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