
250MULTIMEDIA
CONNECTED SERVICES STOLEN VEHICLE
A
SSISTANCE FAQS — IF EQUIPPED
1.
Can someone locate my vehicle?
To enhance your
privacy, and the privacy of others using your vehicle,
a stolen vehicle police report is required for you to
activate this service. You must involve local law
enforcement to have SiriusXM Guardian™ locate
your vehicle. We may also locate the vehicle for
other law enforcement or government agencies,
subject to a valid court order telling SiriusXM
Guardian™ to do so. We will also provide the service
for FCA entities to locate a vehicle that you have
purchased through them.
2. How will I know if my vehicle is recovered? After you
provide the SiriusXM Guardian™ Customer Care
agent with the stolen vehicle report, the agent will
work together with law enforcement to try to locate
your vehicle. If your vehicle is recovered, you will be
contacted by law enforcement.
3. Can SiriusXM Guardian™ lower my insurance rates?
Some insurance providers offer lower rates on
vehicles equipped with systems that can deter auto
theft. When shopping for insurance, be sure to inform
the insurance provider of your SiriusXM Guardian™
connected services subscription to find out if the
insurance provider can offer you a lower rate.
NOTE:Neither FCA nor SiriusXM® are insurance companies, and
SiriusXM Guardian™ is not an insurance product. You are
responsible for obtaining insurance coverage for your
vehicle and yourself.
CONNECTED SERVICES REMOTE VEHICLE
S
TART FAQS
1.
How long does it take to remotely start my vehicle?
Depending on various conditions, it can take three
minutes or more for the request to get through to
your vehicle.
2. Which is faster, my key fob or the Vehicle Branded
App? Your key fob will remote start your vehicle more
quickly. However its range is limited. For example,
when you are leaving the stadium after the game, you
can use the Vehicle Branded App to remote start your
vehicle and have the inside of your vehicle
comfortable by the time you get to it.
3. Will my vehicle be safe if I lose my wireless device?
People sometimes lose their wireless devices, which
is why security measures have been engineered into
the Vehicle Branded App. Asking for your username,
password and SiriusXM Guardian™ Security PIN help
to ensure that nobody can start your vehicle if they
happen to find your device.
4. Can someone drive off with my vehicle using the App?
No. Driving your vehicle still requires the keys to be in
the vehicle. The Remote Start feature simply starts
the engine to warm up or cool down the interior
before you arrive.
5. Can I stop a vehicle that is being driven with the
cancel Remote Vehicle Start command? No. If the
vehicle is in motion, the cancel Remote Vehicle Start
button will not stop the vehicle. 6.
Why can’t all mobile devices use the Vehicle Branded
App? The Vehicle Branded App has been designed to
work on most devices with the Apple® and Android™
operating systems. The capabilities of these devices
allow us to remotely command your vehicle. Other
operating systems may be supported in the future.
CONNECTED SERVICES REMOTE HORN
& L
IGHTS FAQS
1.
How long does it take to sound my horn and flash the
lights?
Depending on various conditions, it can take
three minutes or more for the request to get through
to your vehicle.
2. Which is faster, my key fob or the Vehicle Branded
App? Your key fob will sound the horn and flash the
lights quicker; however, its range is limited.
3. How do I turn off the horn and lights after I turn them
on? If you are close enough to the vehicle, you can
use the key fob to turn off the horn and lights by
pressing the red Panic button. Otherwise, Remote
Horn & Lights will continue for a maximum of three
minutes.
4. Why can’t all mobile devices use the Vehicle Branded
App? The Vehicle Branded App has been designed to
work on most devices with the Apple® and Android™
operating systems. The capabilities of these devices
allow us to remotely command your vehicle. Other
operating systems may be supported in the future.
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MULTIMEDIA251
CONNECTED SERVICES ACCOUNT
FAQ
S — IF EQUIPPED
1.
How do I register for my SiriusXM Guardian™
account? There are three ways that you can register
your SiriusXM Guardian™ Account:
Push the ASSIST button. A call will be placed to an
agent who can assist in registering your new
account.
Press the Activate Services icon in the Apps menu.
Select the button to speak with an agent, who can
assist in registering your new account.
Press the Activate Services icon in the Apps menu.
Enter your email on the touchscreen and then
follow the prompts from the provided email. You
will receive an email with an activation link that
will be good for 72 hours. Once you click the acti -
vation link, you will be prompted to fill out your
information and accept Terms and Conditions.
Then, you will be directed to the SiriusXM
Guardian™ home page to complete your profile
and demo the remote services.
2. Why do I need an email address? Without an email
address, customers cannot register for SiriusXM
Guardian™. Customers need to register so they can
subscribe to receive additional services and create a
SiriusXM Guardian™ Security PIN for remote
command requests. 3.
How do I create a SiriusXM Guardian™ security PIN?
Set up your SiriusXM Guardian™ Security PIN during
the registration process. The SiriusXM Guardian™
Security PIN will be required to authenticate you
when accessing your account via SiriusXM
Guardian™ Call or performing any remote services,
such as Remote Door Lock/Unlock, Remote Horn &
Lights, or Remote Vehicle Start.
4. What if I forgot my SiriusXM Guardian™ security PIN?
If you’ve already activated services and forgot your
SiriusXM Guardian™ Security PIN, you can reset the
PIN by selecting Edit Profile on your Owner’s Site.
5. How do I update my SiriusXM Guardian™ payment
account address? Your SiriusXM Guardian™ Payment
Account address can be updated online, or by calling
SiriusXM Guardian™ Customer Care from ASSIST in
your vehicle. To update online: login to your Owner’s
Site, and select Edit Profile > SiriusXM Guardian™
Payment Account.
6. How do I update my SiriusXM Guardian™ profile?
Your name, home address, phone number, email
address and SiriusXM Guardian™ Security PIN can be
updated online on your Owner’s Site. Log in to your
Owner’s Site then select Edit Profile to edit your
personal information. Make your edits and click Save.
7. Can I try features or packages before I buy them?
Your new vehicle purchase may have come with an
included trial period for certain Apps and services. 8.
Can I access every App and service while driving? No,
some applications and services are not available
while driving. For your own safety, it is not possible to
use some of the touchscreen features while the
vehicle is in motion (e.g. key pad).
9. What happens when my subscription comes up for
renewal? If you have added a credit card to your
account information, your subscription will be
automatically renewed for a term length in
accordance with the service plan that you have
selected at the then current subscription rate and on
every renewal date thereafter, unless you cancel your
subscription by calling SiriusXM Guardian™ Care. If
you have not added a credit card to your account,
SiriusXM Guardian™ will send you an email or letter
in advance of your expiration date to remind you that
your subscription is ending soon.
10. How do I manage my SiriusXM Guardian™ notifi -
cation preferences? Contact SiriusXM Guardian™
Customer Care, or go to your Owner’s Site and then
update your preferences on the SiriusXM Guardian™
customer web portal.
11. How do I purchase a subscription? Contact SiriusXM
Guardian™ Customer Care by pushing the ASSIST
button on your rearview mirror or overhead console.
12. How do I update my credit card information? Login to
your Owner’s Site, and select Edit Profile, then select
SiriusXM Guardian™ Payment Account.
5
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252MULTIMEDIA
13.How do I find out how much longer I have on my
subscription? Contact SiriusXM Guardian™ Customer
Care.
You also can visit your Owner’s Site and choose a sub -
scription to view its expiration date. When your sub -
scription is about to expire, you will receive an email
or letter of notification.
14. Can I get a refund if I have not used the entire
subscription? Prorated refunds are provided from the
date of cancellation for annual plans or longer.
Please see the Uconnect and SiriusXM Guardian™
Terms & Conditions for refunds related to billing
plans of other lengths and other circumstances.
15. Can I cancel a subscription before it expires? Yes. If
you have an annual subscription, your subscription
will be canceled the day you cancel. If you have a
monthly subscription, your subscription will be
canceled on the last day of the month in which you
choose to cancel.
16. What should I do if I want to sell my vehicle? Before
your vehicle is sold to a new owner, you’ll want to
remove your account information. This process
removes all personal information, returns the
Uconnect system to its original factory settings,
removes all SiriusXM Guardian™ connected services
and account information. To remove your account
information from the Uconnect system, contact
SiriusXM Guardian™ Customer Care. 17.
What if I forgot to remove my account information
before I returned my lease vehicle or sold it? Contact
SiriusXM Guardian™ Customer Care.
18. What will happen if an operable LTE (voice/data), 4G
(data), or 5G (data) network connection compatible
with my device is temporarily unavailable? The SOS
Call and ASSIST buttons will NOT function if you are
not connected to an operable LTE (voice/data) or 4G
(data), 5G (data) network. Services that required your
smartphone only direct calls to Roadside Assistance
Call may be functioning if you have an operable
network.
DATA COLLECTION & PRIVACY
The Uconnect system collects and transmits data which
may include information about your vehicle, your vehicle’s
health and performance, your vehicle’s location, your
utilization of the features in your vehicle, and other data.
The collection, use and sharing of this information is
required to provide the SiriusXM Guardian™ connected
services and is further described by the Uconnect Privacy
Policy, which can be found at www.driveuconnect.com/
connectedservices/privacy.html (US Residents) or
www.driveuconnect.ca (Canadian Residents). This
information may be collected by SiriusXM® Connected
Vehicle Services Inc. and shared with FCA US LLC for the
purposes stated in the Uconnect Privacy Policy. Vehicle
health and diagnostic information including location data
may be used by Uconnect to provide a Vehicle Health
Report to you. Even if you cancel your SiriusXM Guardian™ subscription,
this vehicle diagnostic health information, including
location data, may still be transmitted from your vehicle
and you may still have a Vehicle Health Report sent to you.
Use of any of the connected services including SiriusXM
Guardian™ is deemed to be your consent to the collection,
use and disclosure of this information in accordance with
the Uconnect Privacy Policy. If you do not want this
information to be collected, used, or shared, you must
cancel your Uconnect services in their entirety by
contacting us as referenced in the Uconnect Privacy
Policy.RADIO OPERATION AND MOBILE PHONES
Under certain conditions, the mobile phone being on in
your vehicle can cause erratic or noisy performance from
your radio. This condition may be lessened or eliminated
by repositioning the mobile phone within the vehicle. This
condition is not harmful to the radio. If your radio
performance does not satisfactorily improve from
repositioning the mobile phone, it is recommended that
the volume be turned down or off during mobile phone
operation when not using the Uconnect system.
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262
(Continued)
SAFETY
SAFETY FEATURES
ANTI-LOCK BRAKE SYSTEM (ABS)
The ABS provides increased vehicle stability and brake
performance under most braking conditions. The system
automatically prevents wheel lock and enhances vehicle
control during braking.
The ABS performs a self-check cycle to ensure that the
ABS is working properly each time the vehicle is started
and driven. During this self-check, you may hear a slight
clicking sound as well as some related motor noises.
The ABS is activated during braking when the system
detects one or more wheels are beginning to lock. Road
conditions such as ice, snow, gravel, bumps, railroad
tracks, loose debris, or panic stops may increase the
likelihood of ABS activation(s).
You also may experience the following normal
characteristics when the ABS activates:
ABS motor noise or clicking sounds (you may continue
to hear for a short time after the stop)
Brake pedal pulsations
A slight drop of the brake pedal at the end of the stop The ABS is designed to function with the Original
Equipment Manufacturer (OEM) tires. Modification may
result in degraded ABS performance.
Anti-Lock Brake System (ABS) Warning
Light
The yellow ABS Warning Light will turn on when the ignition
is placed in the ON/RUN mode and may stay on for as long
as four seconds.
If the ABS Warning Light remains on or comes on while
driving, it indicates that the anti-lock portion of the brake
system is not functioning and that service is required.
However, the conventional brake system will continue to
operate normally if the ABS Warning Light is on.
If the ABS Warning Light is on, the brake system should be
serviced as soon as possible to restore the benefits of
Anti-Lock Brakes. If the ABS Warning Light does not come
on when the ignition is placed in the ON/RUN mode, have
the light repaired as soon as possible.
WARNING!
The ABS contains sophisticated electronic equip -
ment that may be susceptible to interference caused
by improperly installed or high output radio transmit -
ting equipment. This interference can cause possible
loss of anti-lock braking capability. Installation of
such equipment should be performed by qualified
professionals.
Pumping of the Anti-Lock Brakes will diminish their
effectiveness and may lead to a collision. Pumping
makes the stopping distance longer. Just press firmly
on your brake pedal when you need to slow down or
stop.
The ABS cannot prevent the natural laws of physics
from acting on the vehicle, nor can it increase
braking or steering efficiency beyond that afforded
by the condition of the vehicle brakes and tires or the
traction afforded.
The ABS cannot prevent collisions, including those
resulting from excessive speed in turns, following
another vehicle too closely, or hydroplaning.
The capabilities of an ABS equipped vehicle must
never be exploited in a reckless or dangerous
manner that could jeopardize the user’s safety or the
safety of others.
WARNING!
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SAFETY263
REAR SEAT REMINDER ALERT (RSRA)
RSRA alerts of the possible presence of an object,
passenger, or pet in the rear seats through a visual and
auditory notification. When the system is activated, it
displays the message “Check Rear Seat” on the
instrument cluster display and sounds an auditory alert
upon the driver placing the ignition in the OFF position to
exit the vehicle. The system will activate automatically if a
rear door is opened within 10 minutes of the ignition being
placed in the ON/RUN position. RSRA should be used as a
reminder to check the rear seats, it does not directly
detect objects, passengers, or pets and is only activated
when the previous conditions are met.
To enable or disable RSRA, see
Úpage 191.
ELECTRONIC BRAKE CONTROL (EBC)
S
YSTEM
Your vehicle is equipped with an advanced Electronic
Brake Control (EBC) system. This system includes
Anti-Lock Brake System (ABS), Brake Assist System (BAS),
Electronic Brake Force Distribution (EBD), Electronic Roll
Mitigation (ERM), Electronic Stability Control (ESC), Hill
Start Assist (HSA), and Traction Control System (TCS).
These systems work together to enhance both vehicle
stability and control in various driving conditions.
Your vehicle may also be equipped with Trailer Sway
Control (TSC) and Hill Descent Control (HDC).
Brake Assist System (BAS)
The BAS is designed to optimize the vehicle’s braking
capability during emergency braking maneuvers. The
system detects an emergency braking situation by sensing
the rate and amount of brake application, and then
applies optimum pressure to the brakes. This can help
reduce braking distances. The BAS complements the
Anti-Lock Brake System (ABS). Applying the brakes very
quickly results in the best BAS assistance. To receive the
benefit of the system, you must apply continuous braking
pressure during the stopping sequence (do not “pump”
the brakes). Do not reduce brake pedal pressure unless
braking is no longer desired. Once the brake pedal is
released, the BAS is deactivated.
Brake System Warning Light
The red Brake System Warning Light will turn on when the
ignition is placed in the ON/RUN mode and may stay on for
as long as four seconds.
If the Brake System Warning Light remains on or comes on
while driving, it indicates that the brake system is not
functioning properly and that immediate service is
required. If the Brake System Warning Light does not
come on when the ignition is placed in the ON/RUN mode,
have the light repaired as soon as possible.
Electronic Brake Force Distribution (EBD)
EBD manages the distribution of the braking torque
between the front and rear axles by limiting braking
pressure to the rear axle. This is done to prevent overslip
of the rear wheels to avoid vehicle instability, and to
prevent the rear axle from entering the Anti-Lock Brake
System (ABS) before the front axle.
WARNING!
Before exiting a vehicle, always come to a complete
stop, then shift the automatic transmission into
PARK and apply the parking brake.
Always make sure the keyless ignition node is in the
OFF position, key fob is removed from the vehicle
and vehicle is locked.
Never leave children alone in a vehicle, or with
access to an unlocked vehicle. Leaving children in a
vehicle unattended is dangerous for a number of
reasons. A child or others could be seriously or fatally
injured. Children should be warned not to touch the
parking brake, brake pedal or the gear selector.
Do not leave children or animals inside parked vehi -
cles in hot weather. Interior heat buildup may cause
serious injury or death.
WARNING!
The Brake Assist System (BAS) cannot prevent the
natural laws of physics from acting on the vehicle, nor
can it increase the traction afforded by prevailing road
conditions. BAS cannot prevent collisions, including
those resulting from excessive speed in turns, driving
on very slippery surfaces, or hydroplaning. The
capabilities of a BAS-equipped vehicle must never be
exploited in a reckless or dangerous manner, which
could jeopardize the user's safety or the safety of
others.
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SAFETY271
Overtaking/Passing
The BSM system is designed not to issue an alert on
stationary objects such as guardrails, posts, walls, foliage,
berms, snow banks, car washes, etc. However,
occasionally the system may alert on such objects. This is
normal operation and your vehicle does not require
service.
The BSM system will not alert you of objects that are
traveling in the opposite direction of the vehicle in
adjacent lanes
Úpage 402.
Opposing Traffic
For information on how Blind Spot Monitoring functions
when pulling a trailer Úpage 272.
Rear Cross Path (RCP)
RCP is intended to aid the driver when backing out of
parking spaces where their vision of oncoming vehicles
may be blocked. Proceed slowly and cautiously out of the
parking space until the rear end of the vehicle is exposed.
The RCP system will then have a clear view of the cross
traffic, and if an oncoming vehicle is detected, alert the
driver.
RCP Detection Zones
RCP monitors the rear detection zones on both sides of
the vehicle, for objects that are moving toward the side of
the vehicle with a minimum speed of approximately 3 mph
(5 km/h), to objects moving a maximum of approximately
20 mph (32 km/h), such as in parking lot situations.
WARNING!
The Blind Spot Monitoring system is only an aid to help
detect objects in the blind spot zones. The BSM system
is not designed to detect pedestrians, bicyclists, or
animals. Even if your vehicle is equipped with the BSM
system, always check your vehicle’s mirrors, glance
over your shoulder, and use your turn signal before
changing lanes. Failure to do so can result in serious
injury or death.6
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276SAFETY
Medium
When the sensitivity of FCW is set to the “Medium”
setting and the system status is “Only Warning”,
this allows the system to warn the driver of a
possible collision with the vehicle in front using
audible/visual warnings.
Near
When the sensitivity of FCW is set to the “Near”
setting and the system status is “Only Warning”,
this allows the system to warn the driver of a
possible closer collision with the vehicle in front
using audible/visual warnings.
This setting provides less reaction time than the
“Far” and “Medium” settings, which allows for a
more dynamic driving experience.
More dynamic or aggressive drivers that want to
avoid frequent warnings may prefer this setting.
NOTE:The “Near” setting may result in a lesser number of FCW
possible collision warnings experienced.
FCW Limited Warning
If the instrument cluster displays “ACC/FCW Limited
Functionality” or “ACC/FCW Limited Functionality Clean
Front Windshield” momentarily, there may be a condition
that limits FCW functionality. Although the vehicle is still
driveable under normal conditions, the active braking may
not be fully available. Once the condition that limited the
system performance is no longer present, the system will
return to its full performance state. If the problem persists,
see an authorized dealer.
Service FCW Warning
If the system turns off, and the instrument cluster
displays:
ACC/FCW Unavailable Service Required
Cruise/FCW Unavailable Service Required
This indicates there is an internal system fault. Although
the vehicle is still drivable under normal conditions, have
the system checked by an authorized dealer.
Pedestrian Emergency Braking (PEB) —
If Equipped
PEB is a subsystem of the FCW system that provides the
driver with audible and visual warnings in the instrument
cluster display, and may apply automatic braking when it
detects a potential frontal collision with a pedestrian/
cyclist.
If a PEB event begins at a speed below 37 mph (60 km/h),
the system may provide braking to mitigate the potential
collision with a pedestrian/cyclist. If the PEB event stops
the vehicle completely, the system will hold the vehicle at
a standstill for two seconds and then release the brakes.
When the system determines a collision with the
pedestrian/cyclist in front of you is no longer probable, the
warning message will be deactivated.
The minimum speed for PEB activation is 3 mph (5 km/h). Turning PEB On Or Off
NOTE:The default status of PEB is “On.” This allows the system
to warn you of a possible frontal collision with the
pedestrian.
The PEB button is located in the Uconnect display in the
controls settings
Úpage 191.
To turn the PEB system off, push the Pedestrian
Emergency Braking button once.
To turn the PEB system back on, push the Pedestrian
Emergency Braking button again.
Changing the PEB status to “Off” deactivates the system,
so no warning or active braking will be available in case of
a possible frontal collision with the pedestrian.
NOTE:The PEB system will retain the last setting selected by the
driver after ignition shut down.
WARNING!
Pedestrian Emergency Braking (PEB) is not intended to
avoid a collision on its own, nor can PEB detect every
type of potential collision with a pedestrian. The driver
has the responsibility to avoid a collision by controlling
the vehicle via braking and steering. Failure to follow
this warning could lead to serious injury or death.
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SAFETY279
Service TPMS Warning
If a system fault is detected, the Tire Pressure Monitoring
System (TPMS) Warning Light will flash on and off for 75
seconds and then remain on solid. The system fault will
also sound a chime. In addition, the instrument cluster will
display a "SERVICE TPM SYSTEM" message for a minimum
of five seconds and then display dashes (--) in place of the
pressure value to indicate which sensor is not being
received.
If the ignition switch is cycled, this sequence will repeat,
providing the system fault still exists. If the system fault no
longer exists, the Tire Pressure Monitoring System
Warning Light will no longer flash, and the "SERVICE TPM
SYSTEM" message will no longer display, and a pressure
value will display in place of the dashes. A system fault can
occur due to any of the following:
Signal interference due to electronic devices or driving
next to facilities emitting the same radio frequencies
as the Tire Pressure Monitoring System sensors
Installing aftermarket window tinting that contains
materials that may block radio wave signals
Accumulation of snow or ice around the wheels or
wheel housings
Using tire chains on the vehicle
Using wheels/tires not equipped with TPMS sensors
A system fault may occur due to an incorrect TPMS sensor
location condition. When a system fault occurs due to an
incorrect TPMS sensor location, the Tire Pressure
Monitoring System (TPMS) Warning Light will flash on and
off for 75 seconds and then remain on solid. The system fault will also sound a chime. In addition, the
instrument cluster will display a Tire Pressure Temporarily
Unavailable message in place of the tire pressure display
screen. If the ignition switch is cycled, this sequence will
repeat, providing the system fault still exists. If the system
fault no longer exists, the “Tire Pressure Monitoring
System Warning Light” will no longer flash and the tire
pressure display screen will be displayed showing the tire
pressure values the correct locations.
Vehicles With Non-Matching Full Size Spare Or Compact
Spare
The non-matching full size spare or compact spare tire
does not have a TPMS sensor. Therefore, the TPMS will
not monitor the pressure in the non-matching full size
spare or compact spare tire.
If you install the non-matching full size spare or
compact spare tire in place of a road tire that has a
pressure below the low-pressure warning limit, upon
the next ignition switch cycle, the Tire Pressure
Monitoring System (TPMS) Warning Light and a
“LOW TIRE” message will remain on and a chime will
sound. In addition, the graphic in the instrument
cluster will still display a pressure value in a different
color and an “Inflate to XX” message.
After driving the vehicle for up to 20 minutes above
15 mph (24 km/h), the Tire Pressure Monitoring
System (TPMS) Warning Light will flash on and off for
75 seconds and then remain on solid. In addition, the
instrument cluster will display a "SERVICE TPM
SYSTEM" message for a minimum of five seconds and
then display dashes (--) in place of the pressure value.
For each subsequent ignition switch cycle, a chime will
sound, the Tire Pressure Monitoring System (TPMS)
Warning Light will flash on and off for 75 seconds and
then remain on solid, and the instrument cluster will
display a "SERVICE TPM SYSTEM" message for a
minimum of five seconds and then display dashes (--)
in place of the pressure value.
Once you repair or replace the original road tire and
reinstall it on the vehicle in place of the non-matching
full size spare or compact spare, the TPMS will update
automatically. In addition, the Tire Pressure Monitoring
System (TPMS) Warning Light will turn off and the
graphic in the instrument cluster will display a new
pressure value instead of dashes (--), as long as no tire
pressure is below the low-pressure warning limit in any
of the four active road tires. The vehicle may need to be
driven for up to 20 minutes above 15 mph (24 km/h)
in order for the TPMS to receive this information.
Tire Fill Alert
This feature notifies the user when the placard tire
pressure is attained while inflating or deflating the tire.
You may choose to disable or enable the Tire Fill Alert
feature through use of the Uconnect Settings in the radio.
NOTE:
Only one tire can be filled at a time when using the Tire
Fill Alert system.
The Tire Fill Alert feature cannot be entered if an
existing TPMS fault is set to “active” or if the system is
in deactivation mode (if equipped).
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