
MULTIMEDIA251
CONNECTED SERVICES ACCOUNT
FAQ
S — IF EQUIPPED
1.
How do I register for my SiriusXM Guardian™
account? There are three ways that you can register
your SiriusXM Guardian™ Account:
Push the ASSIST button. A call will be placed to an
agent who can assist in registering your new
account.
Press the Activate Services icon in the Apps menu.
Select the button to speak with an agent, who can
assist in registering your new account.
Press the Activate Services icon in the Apps menu.
Enter your email on the touchscreen and then
follow the prompts from the provided email. You
will receive an email with an activation link that
will be good for 72 hours. Once you click the acti -
vation link, you will be prompted to fill out your
information and accept Terms and Conditions.
Then, you will be directed to the SiriusXM
Guardian™ home page to complete your profile
and demo the remote services.
2. Why do I need an email address? Without an email
address, customers cannot register for SiriusXM
Guardian™. Customers need to register so they can
subscribe to receive additional services and create a
SiriusXM Guardian™ Security PIN for remote
command requests. 3.
How do I create a SiriusXM Guardian™ security PIN?
Set up your SiriusXM Guardian™ Security PIN during
the registration process. The SiriusXM Guardian™
Security PIN will be required to authenticate you
when accessing your account via SiriusXM
Guardian™ Call or performing any remote services,
such as Remote Door Lock/Unlock, Remote Horn &
Lights, or Remote Vehicle Start.
4. What if I forgot my SiriusXM Guardian™ security PIN?
If you’ve already activated services and forgot your
SiriusXM Guardian™ Security PIN, you can reset the
PIN by selecting Edit Profile on your Owner’s Site.
5. How do I update my SiriusXM Guardian™ payment
account address? Your SiriusXM Guardian™ Payment
Account address can be updated online, or by calling
SiriusXM Guardian™ Customer Care from ASSIST in
your vehicle. To update online: login to your Owner’s
Site, and select Edit Profile > SiriusXM Guardian™
Payment Account.
6. How do I update my SiriusXM Guardian™ profile?
Your name, home address, phone number, email
address and SiriusXM Guardian™ Security PIN can be
updated online on your Owner’s Site. Log in to your
Owner’s Site then select Edit Profile to edit your
personal information. Make your edits and click Save.
7. Can I try features or packages before I buy them?
Your new vehicle purchase may have come with an
included trial period for certain Apps and services. 8.
Can I access every App and service while driving? No,
some applications and services are not available
while driving. For your own safety, it is not possible to
use some of the touchscreen features while the
vehicle is in motion (e.g. key pad).
9. What happens when my subscription comes up for
renewal? If you have added a credit card to your
account information, your subscription will be
automatically renewed for a term length in
accordance with the service plan that you have
selected at the then current subscription rate and on
every renewal date thereafter, unless you cancel your
subscription by calling SiriusXM Guardian™ Care. If
you have not added a credit card to your account,
SiriusXM Guardian™ will send you an email or letter
in advance of your expiration date to remind you that
your subscription is ending soon.
10. How do I manage my SiriusXM Guardian™ notifi -
cation preferences? Contact SiriusXM Guardian™
Customer Care, or go to your Owner’s Site and then
update your preferences on the SiriusXM Guardian™
customer web portal.
11. How do I purchase a subscription? Contact SiriusXM
Guardian™ Customer Care by pushing the ASSIST
button on your rearview mirror or overhead console.
12. How do I update my credit card information? Login to
your Owner’s Site, and select Edit Profile, then select
SiriusXM Guardian™ Payment Account.
5
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SAFETY269
AUXILIARY DRIVING SYSTEMS
BLIND SPOT MONITORING (BSM) —
I
F EQUIPPED
BSM uses two radar sensors, located inside the taillights,
to detect highway licensable vehicles (automobiles,
trucks, motorcycles, etc.) that enter the blind spot zones
from the rear/front/side of the vehicle.
Rear Detection Zones
When the vehicle is started, the BSM Warning Light will
momentarily illuminate in both outside rearview mirrors to
let the driver know that the system is operational. The
BSM system sensors operate when the vehicle is in any
forward gear and enters standby mode when the vehicle is
in PARK. The BSM detection zone covers approximately one lane
width on both sides of the vehicle 12 ft (3.8 m). The zone
length starts at the outside rearview mirror and extends
approximately 10 ft (3 m) beyond the rear fascia/bumper
of the vehicle. The BSM system monitors the detection
zones on both sides of the vehicle when the vehicle speed
reaches approximately 6 mph (10 km/h) or higher and will
alert the driver of vehicles in these areas.
NOTE:
The BSM system DOES NOT alert the driver about
rapidly approaching vehicles that are outside the
detection zones.
BSM may experience dropouts (blinking on and off) of
the side mirror warning indicator lights when a motor -
cycle or any small object remains at the side of the
vehicle for extended periods of time (more than a
couple of seconds).
The BSM system can become blocked if snow, ice, mud, or
other road contaminations accumulate on the rear fascia/
bumper where the radar sensors are located. The system
may also detect blockage if the vehicle is operated in
areas with extremely low radar returns such as a desert or
parallel to a large elevation drop. If blockage is detected,
a “Blind Spot Temporarily Unavailable, Wipe Rear
Corners” message will display in the cluster, both mirror
lights will illuminate, and BSM and RCP alerts will not
occur. This is normal operation. The system will
automatically recover and resume function when the
condition clears. To minimize system blockage, do not
block the area of the rear fascia/bumper where the radar
sensors are located with foreign objects (bumper stickers,
bicycle racks, etc.) and keep it clear of road
contaminations.
Radar Sensor Locations
If the system detects degraded performance due to
contamination or foreign objects, a message will warn you
of a blocked sensor and the warning indicators in side
view mirrors will be on. The warning indicators will remain
illuminated until blockage clearing conditions are met.
First clear the taillights around the sensors of the
blockage. After removing the blockage, the following
procedure can be used to reset the system:
Cycle the ignition from ON to OFF and then back ON.
If the blockage message is still present after cycling the
ignition and driving in traffic, check again for a blockage.
The system may also detect a blockage if the vehicle is
operated in areas with extremely low radar returns such as
a desert or parallel to a large elevation drop.
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272SAFETY
When RCP is on and the vehicle is in REVERSE (R), the
driver is alerted using both the visual and audible alarms,
including reducing the radio volume.
NOTE:In a parking lot situation, oncoming vehicles can be
blocked by vehicles parked on either side. If the sensors
are blocked by other structures or vehicles, the system will
not be able to alert the driver.
Blind Spot Modes
Blind Spot has three selectable modes of operation that
are available in the Uconnect system.
Blind Spot Alert Lights Only
When operating in Blind Spot Alert mode, the BSM system
will provide a visual alert in the appropriate side view
mirror based on a detected object. However, when the
system is operating in Rear Cross Path (RCP) mode, the
system will respond with both visual and audible alerts
when a detected object is present. Whenever an audible
alert is requested, the radio is muted. Blind Spot Alert Lights/Chime
When operating in Blind Spot Alert Lights/Chime mode,
the BSM system will provide a visual alert in the
appropriate side view mirror based on a detected object.
If the turn signal is then activated, and it corresponds to
an alert present on that side of the vehicle, an audible
chime will also be sounded. Whenever a turn signal and
detected object are present on the same side at the same
time, both the visual and audible alerts will be issued. In
addition to the audible alert the radio (if on) will also be
muted.
NOTE:Whenever an audible alert is requested by the BSM
system, the radio is also muted.
When the system is in RCP, the system shall respond with
both visual and audible alerts when a detected object is
present. Whenever an audible alert is requested, the radio
is also muted. Turn/hazard signal status is ignored; the
RCP state always requests the chime.
Blind Spot Alert Off
When the BSM system is turned off there will be no visual
or audible alerts from either the BSM, RCP, or Trailer
Merge Assist systems.
NOTE:The BSM system will store the current operating mode
when the vehicle is shut off. Each time the vehicle is
started the previously stored mode will be recalled and
used.
Trailer Merge Assist — If Equipped
Trailer Merge Assist is a function of the Blind Spot
Monitoring (BSM) system that extends the blind spot zone
to work while pulling a trailer.
NOTE:When Trailer Merge Assist is activated, Rear Cross Path is
disabled.
Trailer Merge Assist consists of three sub functions:
Automatic Trailer Detection
Trailer Length Detection
Trailer Merge Warning
Blind Spot Zones With Trailer Merge Assist
WARNING!
Rear Cross Path Detection (RCP) is not a backup aid
system. It is intended to be used to help a driver detect
an oncoming vehicle in a parking lot situation. Drivers
must be careful when backing up, even when using
RCP. Always check carefully behind your vehicle, look
behind you, and be sure to check for pedestrians,
animals, other vehicles, obstructions, and blind spots
before backing up. Failure to do so can result in serious
injury or death.
1 — Vehicle
2 — Trailer
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274SAFETY
NOTE:Trailer length is determined within +/- 3 ft (1 m) of actual
length. Trailers that are the same size as the category
limit, 10/20/30 ft (3/6/9 m), could be subject to being
placed in the category above or below the correct one.
Trailer Merge Warning
Trailer Merge Warning is the extension of the blind spot
function to cover the length of the trailer, plus a safety
margin, to warn the driver when there is a vehicle in the
adjacent lane. The driver is alerted by the illumination of
the BSM Warning Light located in the outside mirror on the
side the other vehicle is detected on. In addition, an
audible (chime) alert will be heard and radio volume will
be reduced
Úpage 272.
NOTE:
The Trailer Merge Alert system DOES NOT alert the
driver about rapidly approaching vehicles that are
outside the detection zones.
The Blind Spot Monitoring (BSM) system may experi -
ence drop outs (blinking on and off) of the side mirror
warning indicator lights when a motorcycle or any small
object remains at the side of the vehicle for extended
periods of time (more than a couple of seconds).
Crowded areas such as parking lots, neighborhoods,
etc. may lead to an increased amount of false alerts.
This is normal operation.
FORWARD COLLISION WARNING (FCW)
W
ITH MITIGATION — IF EQUIPPED
FCW with Mitigation provides the driver with audible
warnings, visual warnings (within the instrument cluster
display), and may apply a brake jerk to warn the driver
when it detects a potential frontal collision. The warnings
and limited braking are intended to provide the driver with
enough time to react, avoid or mitigate the potential
collision.
NOTE:FCW monitors the information from the forward looking
sensors as well as the Electronic Brake Controller (EBC), to
calculate the probability of a forward collision. When the
system determines that a forward collision is probable, the
driver will be provided with audible and visual warnings as
well as a possible brake jerk warning. If the driver does not take action based upon these
progressive warnings, then the system will provide a
limited level of active braking to help slow the vehicle and
mitigate the potential forward collision. If the driver reacts
to the warnings by braking and the system determines
that the driver intends to avoid the collision by braking but
has not applied sufficient brake force, the system will
compensate and provide additional brake force as
required.
If a FCW with Mitigation event begins at a speed below
32 mph (52 km/h), the system may provide the maximum
braking possible to mitigate the potential forward
collision. If the Forward Collision Warning with Mitigation
event stops the vehicle completely, the system will hold
the vehicle at standstill for two seconds and then release
the brakes.
FCW Message
WARNING!
The Blind Spot Monitoring system is only an aid to help
detect objects in the blind spot zones. The BSM system
is not designed to detect pedestrians, bicyclists, or
animals. Even if your vehicle is equipped with the BSM
system, always check your vehicle’s mirrors, glance
over your shoulder, and use your turn signal before
changing lanes. Failure to do so can result in serious
injury or death.
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294SAFETY
The Air Bag Warning Light in the instrument panel will
turn on whenever the OCS is unable to classify the front
passenger seat status. A malfunction in the OCS may
affect the operation of the air bag system.
If the Air Bag Warning Light does not come on, or stays
on after you start the vehicle, or it comes on as you drive,
take the vehicle to an authorized dealer for service
immediately.
The passenger seat assembly contains critical OCS
components that may affect the Passenger Advanced
Front Air Bag inflation. In order for the OCS to properly
classify the seated weight of a front seat passenger, the
OCS components must function as designed. Do not make
any modifications to the front passenger seat
components, assembly, or to the seat cover. If the seat,
trim cover, or cushion needs service for any reason, take
the vehicle to an authorized dealer. Only FCA US LLC
approved seat accessories may be used.
The following requirements must be strictly followed:
Do not modify the front passenger seat assembly or
components in any way.
Do not use prior or future model year seat covers or
cushions not designated by FCA US LLC for the specific
model being repaired. Always use the correct seat
cover and cushion specified for the vehicle.
Do not replace the seat cover or cushion with an after -
market seat cover or cushion.
Do not add a secondary seat cover or mat.
At no time should any Supplemental Restraint System
(SRS) component or SRS related component or
fastener be modified or replaced with any part except
those which are approved by FCA US LLC.Knee Impact Bolsters
The Knee Impact Bolsters help protect the knees of the
driver and front passenger, and position the front
occupants for improved interaction with the front air bags.
Supplemental Side Air Bags
Supplemental Seat-Mounted Side Air Bags (SABs)
This vehicle is equipped with Supplemental Seat-Mounted
Side Air Bags (SABs).
Supplemental Seat-Mounted Side Air Bags (SABs) are
located in the outboard side of the front seats. The SABs
are marked with “SRS AIRBAG” or “AIRBAG” on a label or
on the seat trim on the outboard side of the seats.
The SABs may help to reduce the risk of occupant injury
during certain side impacts, in addition to the injury
reduction potential provided by the seat belts and body
structure.
WARNING!
Unapproved modifications or service procedures to
the passenger seat assembly, its related compo -
nents, seat cover or cushion may inadvertently
change the air bag deployment in case of a frontal
collision. This could result in death or serious injury
to the front passenger if the vehicle is involved in a
collision. A modified vehicle may not comply with
required Federal Motor Vehicle Safety Standards
(FMVSS) and/or Canadian Motor Vehicle Safety
Standards (CMVSS).
If it is necessary to modify the air bag system
for persons with disabilities, contact an authorized
dealer.
WARNING!
Do not drill, cut, or tamper with the knee impact
bolsters in any way.
Do not mount any accessories to the knee impact
bolsters such as alarm lights, stereos, citizen band
radios, etc.
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SAFETY297
If A Deployment Occurs
The front air bags are designed to deflate immediately
after deployment.
NOTE:Front and/or side air bags will not deploy in all collisions.
This does not mean something is wrong with the air bag
system.
If you do have a collision which deploys the air bags, any
or all of the following may occur:
The air bag material may sometimes cause abrasions
and/or skin reddening to the occupants as the air bags
deploy and unfold. The abrasions are similar to friction
rope burns or those you might get sliding along a carpet
or gymnasium floor. They are not caused by contact
with chemicals. They are not permanent and normally
heal quickly. However, if you haven’t healed signifi -
cantly within a few days, or if you have any blistering,
see your doctor immediately.
As the air bags deflate, you may see some smoke-like
particles. The particles are a normal by-product of the
process that generates the non-toxic gas used for air
bag inflation. These airborne particles may irritate the
skin, eyes, nose, or throat. If you have skin or eye irrita -
tion, rinse the area with cool water. For nose or throat
irritation, move to fresh air. If the irritation continues,
see your doctor. If these particles settle on your
clothing, follow the garment manufacturer’s instruc -
tions for cleaning. Do not drive your vehicle after the air bags have deployed.
If you are involved in another collision, the air bags will not
be in place to protect you.
NOTE:
Air bag covers may not be obvious in the interior trim,
but they will open during air bag deployment.
After any collision, the vehicle should be taken to an
authorized dealer immediately.
Enhanced Accident Response System
In the event of an impact, if the communication network
remains intact, and the power remains intact, depending
on the nature of the event, the Occupant Restraint
Controller (ORC) will determine whether to have the
Enhanced Accident Response System perform the
following functions:
Cut off fuel to the engine (if equipped)
Cut off battery power to the electric motor (if equipped)
Flash hazard lights as long as the battery has power
Turn on the interior lights, which remain on as long as
the battery has power or for 15 minutes from the inter -
vention of the Enhanced Accident Response System
Unlock the power door locks
Your vehicle may also be designed to perform any of these
other functions in response to the Enhanced Accident
Response System:
Turn off the Fuel Filter Heater, Turn off the HVAC Blower
Motor, Close the HVAC Circulation Door
Cut off battery power to the:
Engine
Electric Motor (if equipped)
Electric power steering
Brake booster
Electric park brake
Automatic transmission gear selector
Horn
Front wiper
Headlight washer pump (if equipped)
NOTE:After an accident, remember to cycle the ignition to the
STOP (OFF/LOCK) position and remove the key from the
ignition switch to avoid draining the battery. Carefully
check the vehicle for fuel leaks in the engine compartment
and on the ground near the engine compartment and fuel
tank before resetting the system and starting the engine.
If there are no fuel leaks or damage to the vehicle elec -
trical devices (e.g. headlights) after an accident, reset the
system by following the procedure described below. If you
have any doubt, contact an authorized dealer.
WARNING!
Deployed air bags and seat belt pretensioners cannot
protect you in another collision. Have the air bags, seat
belt pretensioners, and the seat belt retractor
assemblies replaced by an authorized dealer
immediately. Also, have the Occupant Restraint
Controller System serviced as well.
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SAFETY313
(Continued)
Lights
Have someone observe the operation of brake lights and
exterior lights while you work the controls. Check turn
signal and high beam indicator lights on the instrument
panel.
Door Latches
Check for proper closing, latching, and locking.
Fluid Leaks
Check area under the vehicle after overnight parking for
fuel, coolant, oil, or other fluid leaks. Also, if gasoline
fumes are detected or if fuel or brake fluid leaks are
suspected, the cause should be located and corrected
immediately.
EXHAUST GAS
The best protection against carbon monoxide entry into
the vehicle body is a properly maintained engine exhaust
system.
Whenever a change is noticed in the sound of the exhaust
system, when exhaust fumes can be detected inside the
vehicle, or when the underside or rear of the vehicle is
damaged, have an authorized dealer inspect the complete
exhaust system and adjacent body areas for broken,
damaged, deteriorated, or mispositioned parts. Open
seams or loose connections could permit exhaust fumes
to seep into the passenger compartment. In addition,
inspect the exhaust system each time the vehicle is raised
for lubrication or oil change. Replace as required.
CARBON MONOXIDE WARNINGS
WARNING!
Exhaust gases can injure or kill. They contain carbon
monoxide (CO), which is colorless and odorless.
Breathing it can make you unconscious and can
eventually poison you. To avoid breathing (CO), follow
these safety tips:
Do not run the engine in a closed garage or in
confined areas any longer than needed to move your
vehicle in or out of the area.
If you are required to drive with the trunk/liftgate/
rear doors open, make sure that all windows are
closed and the climate control BLOWER switch is set
at high speed. DO NOT use the recirculation mode.
If it is necessary to sit in a parked vehicle with the
engine running, adjust your heating or cooling
controls to force outside air into the vehicle. Set the
blower at high speed.
WARNING!
WARNING!
Carbon monoxide (CO) in exhaust gases is deadly.
Follow the precautions below to prevent carbon
monoxide poisoning:
Do not inhale exhaust gases. They contain carbon
monoxide, a colorless and odorless gas, which can
kill. Never run the engine in a closed area, such as a
garage, and never sit in a parked vehicle with the
engine running for an extended period. If the vehicle
is stopped in an open area with the engine running
for more than a short period, adjust the ventilation
system to force fresh, outside air into the vehicle.
Guard against carbon monoxide with proper mainte -
nance. Have the exhaust system inspected every
time the vehicle is raised. Have any abnormal condi -
tions repaired promptly. Until repaired, drive with all
side windows fully open.
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IN CASE OF EMERGENCY315
NOTE:
Your vehicle may be transmitting data as authorized by
the subscriber Úpage 402.
The ASSIST and SOS buttons will only function if you
are connected to an operable LTE (voice/data) or 4G
(data) network, which comes as a built in function.
Other services will only be operable if your SiriusXM
Guardian™ or Brand Connect service is active and you
are connected to an operable 4G (data) network.
ASSIST Call
The ASSIST Button is used to automatically connect you to
any one of the following support centers:
Roadside Assistance – If you get a flat tire, or need a
tow, just push the ASSIST button, select the Roadside
Assistance button and you’ll be connected to someone
who can help. Roadside Assistance will know what
vehicle you’re driving and its location. Additional fees
may apply for roadside Assistance.
SiriusXM Guardian™ Customer Care (If available) –
In-vehicle support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all other
vehicle issues.
Uconnect Customer Care – Total support for Radio,
Phone and NAV issues and Uconnect enrollment if
SiriusXM Guardian™ is not supported.
SOS Call
1. Push the SOS Call button on the overhead console or in the radio screen.
NOTE:In case the SOS Call button is pushed in error, there will be
a ten second delay before the SOS Call system initiates a
call to a SOS operator. To cancel the SOS Call connection,
push the SOS call button on the overhead console or press
the cancellation button on the Device Screen. Termination
of the SOS Call will turn off the green LED light on the
overhead console.
2. The LED lights located within the ASSIST and SOS buttons on the overhead console will turn green once
a connection to a SOS operator has been made.
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call system may transmit
the following important vehicle information to a SOS
operator:
Indication that the occupant placed a SOS Call
The vehicle brand
The last known GPS coordinates of the vehicle
4. You should be able to speak with the SOS operator through the vehicle audio system to determine if
additional help is needed.NOTE:
Your vehicle may be transmitting data as autho -
rized by the subscriber.
Once a connection is made between the vehicle’s
SOS Call system and the SOS operator, the SOS
operator may be able to open a voice connection
with the vehicle to determine if additional help is
needed. Once the SOS operator opens a voice
connection with the vehicle’s SOS Call system, the
operator should be able to speak with you or other
vehicle occupants and hear sounds occurring in
the vehicle. The vehicle’s SOS Call system will
attempt to remain connected with the SOS
operator until the SOS operator terminates the
connection.
5. The SOS operator may attempt to contact appropriate emergency responders and provide them with
important vehicle information and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to the road.
ALWAYS drive safely with your hands on the steering
wheel. You have full responsibility and assume all risks
related to the use of the features and applications in
this vehicle. Only use the features and applications
when it is safe to do so. Failure to do so may result in an
accident involving serious injury or death.
WARNING!
ALWAYS obey traffic laws and pay attention to the road.
ALWAYS drive safely with your hands on the steering
wheel. You have full responsibility and assume all risks
related to the use of the features and applications in
this vehicle. Only use the features and applications
when it is safe to do so. Failure to do so may result in an
accident involving serious injury or death.
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