2023 MAZDA CX9 odometer

6. You are required to use BBB AUTO LINE before asserting in court any rights or
remedies conferred by California Civil Code Section 1793.22. Yo u are also required to
use BBB AUTO LINE before exercising rights or seeking remedies created by Title I of
the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies not created by Californ ia Civil Code Section
1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
7. California Civil Code Section 1793.2 (d) requires that, if Ma zda or its representative is
unable to repair a new motor vehicle to conform to the vehicle' s applicable express
warranty after a reasonable number of attempts, Mazda may be re quired to replace or
repurchase the vehicle. Califor nia Civil Code Section 1793.22 ( b) creates a presumption
that Mazda has had a reasonable number of attempts to conform t he vehicle to its
applicable express warranties if, within 18 months from deliver y to the buyer or 18,000
miles on the vehicle's odometer, whichever occurs first, one or more of the following
occurs:
The same nonconformity [a failure to conform to the written warranty that
substantially impairs the use, value or safety of the vehicle] results in a condition that
is likely to cause death or serious bodily injury if the vehicl e is driven AND the
nonconformity has been subject to repair two or more times by M azda or its agents
AND the buyer or lessee has directly notified Mazda of the need fo r the repair of the
nonconformity; OR
The same nonconformity has been subject to repair 4 or more times by Mazda or its
agents AND the buyer has notified Mazda of the need for the repair of the
nonconformity; OR
The vehicle is out of service by reason of repair of nonconformities by Mazda or its
agents for a cumulative total of more than 30 calendar days aft er delivery of the
vehicle to the buyer.

NOTICE TO Mazda AS REQUIRED ABOVE SHALL BE SENT TO THE
FOLLOWING ADDRESS:
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
ATTN: Customer Mediation

8. The following remedies may be sought in BBB AUTO LINE: repair s, reimbursement for
money paid to repair a vehicle or other expenses incurred as re sult of a vehicle
nonconformity, repurchase or replacement of your vehicle, and c ompensation for
damages and remedies available under Mazda's written warranty o r applicable law.
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Canada)
▼Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern
to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Ma zda in top condition. In
our experience, any questions, pro blems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effect ively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
▼STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If t
he Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General Manager.
▼STEP 2: Contact the
Mazda Regional Office
If you feel that you still requ ire assistance, ask the dealer S ervice Manager to arrange for
you to meet the local Mazda Service Representative. If more exp edient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).
▼ STEP 3: Contact the Mazda Cu
stomer Relations Department
If still not substantially satisfied, contact the Customer Rela tions Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Ca nada TEL: 1 (800)
263-4680.
Provide the Department wit h the following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number ( VIN). Refer to the Vehicle Identification Number on
page 9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation wi th the local Mazda Service Representative, will review
the case to determine if everyth ing possible has been done to ensure your satisfaction.

Please recognize that the resolution of service problems in mos t cases requires the use of
your Mazda dealer's service facilities, personnel and equipment . We urge you to follow the
above three steps in sequenc e for most effective results.
Customer Information and Reporting Safety Defects
Customer Assistance
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Index
Engine Coolant Temperature
Gauge........................................... 4-16
Fuel Gauge.................................. 4-17
Indication/Indicator Lights.......... 4-25
Lane-keep Assist System (LAS) &
Lane Departure Warning System
(LDWS) Display..........................4-20
Maintenance Monitor.................. 4-20
Mazda Radar Cruise Control with
Stop & Go function (MRCC with
Stop & Go function) Display.......4-21
Message Display..........................4-22
Multi-information Display (Type
A)................................................. 4-13
Odometer..................................... 4-15
Outside Temperature Display...... 4-18
Speedometer................................ 4-12
Speed Unit Selector..................... 4-18
Tachometer.................................. 4-12
Trip Meter....................................4-15
Warning Indication/Warning
Lights........................................... 4-23
Instrument Cluster (Type B)............. 4-29 Average Fuel Economy............... 4-36
Blind Spot Monitoring (BSM)
Display......................................... 4-36
Compass Display......................... 4-38
Cruise Control Set Vehicle Speed
Display......................................... 4-37
Current Fuel Econo my................ 4-36
Dashboard Illumina tion............... 4-34
Distance Recognition Support System
(DRSS) Display........................... 4-37
Distance-to-empty....................... 4-35
Engine Coolant Temperature
Gauge........................................... 4-32
Fuel Gauge.................................. 4-33
Indication/Indicator Lights.......... 4-41
Lane-keep Assist System (LAS) &
Lane Departure Warning System
(LDWS) Display..........................4-37Maintenance Monitor.................. 4-36
Mazda Radar Cruise Control with
Stop & Go function (MRCC with
Stop & Go function) D isplay.......4-37
Multi-information Display (Type
B)................................................. 4-30
Odometer..................................... 4-31
Outside Temperature Display...... 4-35
Speedometer................................ 4-29
Tachometer.................................. 4-29
Trip Meter....................................4-31
Warning Indication/Warning
Lights........................................... 4-39
Warning (Display Indication)...... 4-38
Instrument Cluster (Type C)............. 4-45 Cruise Control Set Vehicle Speed
Display......................................... 4-51
Dashboard Illumina tion............... 4-48
Engine Coolant Temperature
Gauge........................................... 4-47
Fuel Gauge.................................. 4-48
Indication/Indicator Lights.......... 4-54
Multi-information Display (Type
C)................................................. 4-46
Odometer..................................... 4-46
Outside Temperature Display...... 4-49
Speedometer................................ 4-45
Tachometer.................................. 4-45
Trip Computer............................. 4-50
Trip Meter....................................4-46
Warning Indication/Warning
Lights........................................... 4-52
Interior Care...................................... 6-61 Active driving display
maintenance................................. 6-63
Cleaning the floor mats............... 6-63
Cleaning the window interiors.....6-63
Instrument panel top
maintenance................................. 6-62
Leather upholstery
maintenance................................. 6-62
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