2023 MAZDA CX5 phone

Connected Service (If applicable)
▼Connected Service Overview
Connected Service Overview (U.S.A.)
There are several types of connected services available via Mazda Connect. Some
services may require you to download the MyMazda app to your smartphone and
subscribe to the services, while others ma
y require you to pair your smartphone to
the vehicle via Bluetooth
®. In addition, on a regular basis and unless you opt-out,
your vehicle will automatically transmit certain geo-location, driving behavior data,
and vehicle health information to Mazda for product quality, data analysis, research,
and product development. Using the QR codes or URLs below, refer to the
Connected Service Owner's Manual and Privacy Policy for more details and opt-out
options.
Connected Service Owner's Manual
https://www.mazdausa.com/static/manuals/mazda-connected-service/
index.html
Connected Service Overview (Canada)
If your vehicle is equipped for connected services, there may be several types of
connected services available to you. The availability, terms and capability of
connected services vary by vehicle and other factors. Some services may require you
to download the MyMazda app to your compatible smartphone, purchase a
subscription or be in a supported area with wireless coverage, while others may
require you to pair your smartphone to the vehicle via Bluetooth
®. If your vehicle is
equipped for connected services, certain data may be collected and transmitted
through the connected vehicle system, including, without limitation, geo-location,
driving behaviour data and vehicle health information. Please refer to connected
services terms and privacy policy available on the Mazda Canada website for more
details.
Connected Services owner’s manual:
Interior Features
Mazda Connect
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USB Power Outlet*
▼USB Power Outlet
The USB power outlets can be used
regardless of whether the ignition is
switched to ACC or ON.
Only use USB devices that have a
maximum power consumption of 12.5
W (DC 5 V, 2.5 A) or below.

1. USB power outlet

CAUTION
To prevent USB power outlets damage
or electrical failure, pay attention to
the following:

Do not use USB devices that require
more than 12.5 W (DC 5 V, 2.5 A).
 Correctly connect the USB connector
into the USB power outlets.
NOTE
The USB power outlets are designed
only for charging and they cannot be
used for connecting to the vehicle's
audio system.
To prevent discharging of the battery,
do not use the USB power outlets for
long periods with the engine off or
idling.
Wireless Charger (Qi)*
▼ Wireless Charger (Qi)
You can charge mobile devices such as
Smartphones which comply with the
Qi Wireless Charging standard.
Only use mobile devices that have a
maximum power consumption of 5 W,
or 15 W or below. The maximum
power consumption
differs depending
on the mobile device.
1. LED indicator
2. Charging area

WARNING
Radio waves from the Wireless
Charger (Qi) may affect the operation
of medical devices such as
implanted-type cardiac pacemakers
or defibrillators.
 Before using the Wireless Charger
(Qi) near people who use medical
devices, ask the medical device
manufacturer or your physician if
radio waves from the Wireless
Charger (Qi) will affect the device.
Interior Features
Interior Equipment
*Some models.5-43
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8
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-
on equipment.
Customer Assistance................. 8-2 Customer Assistance
(U.S.A.).................................8-2
Customer Assistance
(Canada).............................. 8-6
Customer Assistance (Puerto
Rico).....................................8-8
Customer Assistance
(Mexico)............................... 8-9
Mazda Importer/Distributors ..........
............................................ 8-11 Importer/Distributor............8-11
Reporting Safety Defects.......... 8-12 Reporting Safety Defects
(U.S.A.)...............................8-12
Reporting Safety Defects
(Canada)............................ 8-13
Warranty................................8-14 Warranties for Your Mazda ..........
.......................................... 8-14
Outside the United States/
Canada............................... 8-14
Registering Your Vehicle in A
Foreign Country (Except United
States and Canada).............. 8-15
Add-On Non-Genuine Parts and
Accessories......................... 8-16
Cell Phones............................ 8-17Cell Phones Warning............ 8-17
Event Data Recorder................ 8-18 Event Data Recorder (U.S.A. and
Canada)..............................8-18
Recording of Vehicle Data........ 8-19 Recording of Vehicle Data.... 8-19
Uniform Tire Quality Grading System
(UTQGS)................................ 8-20 Uniform Tire Quality Grading
System (UTQGS).................. 8-20
Tire Information (U.S.A.).......... 8-22 Tire Labeling........................ 8-22
Location of the Tire Label
(Placard)............................. 8-25
Tire Maintenance................. 8-27
Vehicle Loading................... 8-29
Steps for Determining the Correct
Load Limit........................... 8-32
Declaration of Conformity....... 8-33 Declaration of Conformity ...........
.......................................... 8-33
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Customer Assistance(U.S.A.)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. We are
here to serve you. All Authorized
Mazda Dealers have the knowledge
and the tools to keep your Mazda
vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you
take the following steps:
NOTE
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modified to accommodate a person
with certain medical conditions in
accordance with a certified physician,
contact an Authorized Mazda Dealer.
For more informatio
n, go to NHTSA
website www.safercar.gov (VEHICLE
SHOPPERS > Air Bags > Air Bag FAQs >
Air Bag Deactivation).
▼ STEP 1: Contact Your Mazda
Dealer
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been
resolved by the CUSTOMER
RELATIONS, SALES, SERVICE, or
PA RT S M A N A G E R , t h e n p l ea s e
contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system
modified to accommodate a person
with certain medical conditions in
accordance with a certified
physician, go to STEP 2.
▼ STEP 2: Contact Mazda North
American Operations
If for any reason you feel the need for
further assistance after contacting your
dealership management or it becomes
necessary to have the components or
wiring system for the supplementary
restraint system modified to
accommodate a person with certain
medical conditions in accordance with
a certified physician, you can reach
Mazda North American Operations by
one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including
how to locate or contact a local Mazda
dealership in the U.S., can be found
here.

E-mail: click on “Contact Us” located
on the bottom of the page at
www.mazdausa.com under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you
efficiently and
effectively, please help us by providing
the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance(Canada)
▼Satisfaction Review Process
Your complete and permanent
satisfaction is of primary concern to
Mazda. All Authorized Mazda Dealers
have both the knowledge and tools to
keep your Mazda in top condition. In
our experience, any questions,
problems, or complaints regarding the
operation of your Mazda or any other
general service transactions are most
effectively
resolved by your dealer. If
the cause of your dissatisfaction
cannot adequately be addressed by
normal dealership procedures, we
recommend that you take the
following steps:
▼ STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of
dealership management. If the Service
Manager has already reviewed your
concerns, contact the owner of the
dealership or its General Manager.
▼STEP 2: Contact the Mazda
Regional Office
If you feel that you still require
assistance, ask the dealer Service
Manager to arrange for you to meet
the local Mazda Service
Representative. If more expedient,
contact Mazda Canada Inc. Regional
Office nearest you for such
arrangements. Regional Office address
and phone numbers are shown (page
8-8).
▼STEP 3: Contact the Mazda
Customer Relations Department
If still not substantially satisfied,
contact the Customer Relations
Department, Mazda Canada Inc., 55
Vogell Road, Richmond Hill, Ontario,
L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the
following information:

1. Your name, address and telephone
number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the Vehicle
Identification Number on page
9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with
the local Mazda Service
Representative, will review the case to
determine if everything possible has
been done to ensure your satisfaction.

Please recognize that the resolution of
service problems in most cases
requires the use of your Mazda
dealer's service facilities, personnel
and equipment. We urge you to follow
the above three steps in sequence for
most effective results.
▼ Mediation/Arbitration Program
Occasionally a customer concern
cannot be resolved through Mazda's
Customer Satisfaction Program. If after
exhausting the procedures in this
manual your concern is still not
resolved, you have another option.

Mazda Canada Inc. participates in an
arbitration program administered by
the Canadian Motor Vehicle
Arbitration Plan (CAMVAP). CAMVAP
will advise you about how your
Customer Information and Reporting Safety Defects
Customer Assistance
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▼Regional Offices
REGIONAL OFFICES COVERING AREAS
MAZDA CANADA INC.
WESTERN REGION
5011 275 STREET
LANGLEY, BRITISH COLUMBIAV4W 0A8
(778) 369-2100
1 (800) 663-0908 ALBERTA,
BRITISH COLUMBIA, MANITOBA,
SASKATCHEWAN, YUKON
MAZDA CANADA INC.
CENTRAL REGION
55 VOGELL ROAD, RICHMOND HILL,
ONTARIO, L4B 3K5 1 (800) 263-4680 ONTARIO,
NEW BRUNSWICK, NOVA SCOTIA,
PRINCE EDWARD IS- LAND,
NEWFOUNDLAND
MAZDA CANADA INC.
QUEBEC REGION
6111 ROUTE TRANS- CANADIENNE
POINTE CLAIRE, QUE- BEC
H9R 5A5
(514) 694-6390 QUEBEC
Customer Assistance
(Puerto Rico)
▼Customer Assistance
Your complete and permanent
satisfaction is our business. That is why
all Authorized Mazda Dealers have the
knowledge and the tools to keep your
Mazda vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we re
commend that you
take the following steps:
▼ STEP 1
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue. If your
concern has not been resolved by the
CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then
please contact the GENERAL
MANAGER of the dealership or the
OWNER.
▼STEP 2
If, after following STEP 1, you feel the
need for further assistance, please
contact your area's Mazda
representative.
Refer to PUERTO RICO/U.S. Virgin
Island on page 8-11.

Please help us by providing the
following information:

1. Your name, address, and telephone
number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
Customer Information and Reporting Safety Defects
Customer Assistance
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by the customer to make anymodifications to this system.

Log on: at
www.mazdamexico.com.mx

Answers to many questions, including
how to locate or contact a local Mazda
dealership in Mexico, can be found
here.

E-mail: click on “Contactanos” at the
top of the page at
www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA
(62932)

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa
de Morelos, Ciudad de México, CP
05348
Tel: Customer Assistance
01 800 01 MAZDA(62932).

In order to serve you efficiently and
effectively, please help us by providing
the following information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or
title or located on the upper
driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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Reporting Safety Defects (Canada)
▼Reporting Safety Defects
Canadian customers who wish to report
a safety-related defect and concern to
Transport Canada, Defect Investigations and Recalls, may telephone the toll free
hotline 1-800-333-0510, or go to the Road Safety website at:
https://www.tc.gc.ca/en/services/road.html
Customer Information and Reporting Safety Defects
Reporting Safety Defects
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