
Disputes submitted to the BBB AUTO LINEprogram are usually decided within 40 daysafter you file your claim with the BBB. Youare not bound by the decision, and mayreject the decision and proceed to courtwhere all findings of the BBB Auto Linedispute, and decision, are admissible in thecourt action. Should you choose to acceptthe BBB AUTO LINE decision, Ford is thenbound by the decision, and must comply withthe decision within 30 days of receipt of youracceptance letter.
BBB AUTO LINE Application: Using theinformation that follows, call or write torequest a program application. You will beasked for your name and address, generalinformation about your new vehicle,information about your warranty concerns,and any steps you have already taken to tryto resolve them. A Customer Claim Form willbe mailed that needs to be completed,signed and returned to the BBB along withproof of ownership. Upon receipt, the BBBreviews the claim for eligibility under theProgram Summary Guidelines.
You can get more information by callingBBB AUTO LINE at 1-800-955-5100, orwriting to:
BBB AUTO LINE a Division of BBB NationalPrograms, Inc.1676 International Drive, Suite 550McLean, VA 22102
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Center at1-800-392-3673.
For additional information, refer to the BetterBusiness Bureau website.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
THE MEDIATION AND
ARBITRATION PROGRAM
For vehicles delivered to authorizedCanadian dealers. In those cases where youcontinue to feel that the efforts by Ford ofCanada and the authorized dealer to resolvea factory-related vehicle service concernhave been unsatisfactory, Ford of Canadaparticipates in an impartial third partymediation/arbitration program administeredby the Canadian Motor Vehicle ArbitrationPlan (CAMVAP).
The CAMVAP program is a straightforwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
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it, and (ii) save it, provided that you do notremove any copyright notices that appearand do not modify the Data in any way. Youagree not to otherwise reproduce, copy,modify, decompile, disassemble or reverseengineer any portion of this Data, and maynot transfer or distribute it in any form, forany purpose, except to the extent permittedby mandatory laws.
Restrictions
Except where you have been specificallylicensed to do so by NAV2 , and withoutlimiting the preceding paragraph, you maynot (a) use this Data with any products,systems, or applications installed orotherwise connected to or in communicationwith vehicles, capable of vehicle navigation,positioning, dispatch, real time routeguidance, fleet management or similarapplications; or (b) with or in communicationwith any positioning devices or any mobileor wireless-connected electronic or computer
devices, including without limitation cellularphones, palmtop and handheld computers,pagers, and personal digital assistants orPDAs. You agree to cease using this Data ifyou fail to comply with these terms andconditions.
Limited Warranty
NAV2 warrants that (a) the Data will performsubstantially in accordance with theaccompanying written materials for a periodof ninety (90) days from the date of receipt,and (b) any support services provided byNAV2 shall be substantially as described inapplicable written materials provided to youby NAV2, and NAV2’s support engineers willmake commercially reasonable efforts tosolve any problem issues.
Customer Remedies
NAV2 and its suppliers’ entire liability andyour exclusive remedy shall be, at NAV2’ssole discretion, either (a) return of the pricepaid, if any, or (b) repair or replacement ofthe Data that do not meet NAV2’s LimitedWarranty and that are returned to NAV2 witha copy of your receipt. This Limited Warranty
is void if failure of the Data has resulted fromaccident, abuse, or misapplication. Anyreplacement Data will be warranted for theremainder of the original warranty period orthirty (30) days, whichever is longer. Neitherthese remedies nor any product supportservices offered by NAV2 are availablewithout proof of purchase from an authorizedinternational source.
No Other Warranty:
EXCEPT FOR THE LMITED WARRANTY SETFORTH ABOVE AND TO THE EXTENTPERMITTED BY APPLICABLE LAW, NAV2AND ITS LICENSORS (INCLUDING THEIRLICENSORS AND SUPPLIERS) DISCLAIMANY WARRANTIES, EXPRESS OR IMPLIED,OF QUALITY, PERFORMANCE,MERCHANTABILITY, FITNESS FOR APARTICULAR PURPOSE, OWNERSHIP ORNON-INFRINGEMENT. Certain warrantyexclusions may not be permitted underapplicable law, so to that extent the aboveexclusion may not apply to you.
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Child Restraints................................................41Child Restraint Position Information..................41Child Restraints Recommendation...................43
Child Safety......................................................39Child Restraint Anchor Points............................40Child Restraints.......................................................41Installing Child Restraints....................................44
Child Safety Locks..........................................52Child Safety Precautions...............................39Cleaning Products.......................................365Cleaning the Exterior..................................366Cleaning Camera Lenses and Sensors........368Cleaning Chrome, Aluminium or StainlessSteel...................................................................367Cleaning Headlamps and Rear Lamps.........366Cleaning Stripes or Graphics...........................367Cleaning the Engine Compartment...............367Cleaning the Exterior Precautions.................366Cleaning the Underbody..................................368Cleaning Wheels.................................................367Cleaning Windows and Wiper Blades..........366
Cleaning the Interior....................................368Cleaning Carpets and Floor Mats..................370Cleaning Displays and Screens......................369Cleaning Fabric...................................................369Cleaning Leather................................................369Cleaning Moonroof Tracks...............................370Cleaning Plastic..................................................369
Cleaning Seatbelts.............................................370Cleaning Storage Compartments...................370Cleaning the Instrument Panel.......................368Cleaning Vinyl.....................................................370
Clearing All MyKeys.......................................87Climate Control..............................................157Auto Mode............................................................159
Climate Control Hints...................................160Closing the Liftgate......................................104Closing the Hands-Free Liftgate.....................105Closing the Liftgate From Inside YourVehicle...............................................................104Closing the Liftgate From Outside YourVehicle...............................................................104Closing the Liftgate Using the RemoteControl...............................................................105
Cold Weather Precautions..........................313Connected Navigation................................458Connected Vehicle.......................................427Connected Vehicle – Troubleshooting.........428Connecting the Vehicle to a MobileNetwork............................................................427
Connected Vehicle Data...............................25Connected Vehicle Limitations.................427Connected Vehicle Requirements...........427
Connected Vehicle –Troubleshooting.........................................428Connected Vehicle – Frequently AskedQuestions.........................................................428
Connecting a Bluetooth® Device.............452Connecting a Trailer....................................305Connecting a Trailer Precautions.............305Connecting the Vehicle to a MobileNetwork........................................................427Connecting Lincoln Way to the Modem.......427Enabling and Disabling the Modem..............427What Is the Modem............................................427
Connecting the Vehicle to a Wi-FiNetwork........................................................427Connecting Your Phone..............................446Contacting Us...................................................15Cooling System Capacity and Specification- 2.0L..............................................................417Cooling System Capacity and Specification- 2.7L...............................................................418Crash and Breakdown Information...........317Automatic Crash Shutoff...................................321Jump Starting the Vehicle.................................318Post-Crash Alert System...................................320
Crash Sensors and Airbag Indicator..........72Creating a MyKey...........................................86Creating a Personal Profile........................456Creating a Vehicle Wi-Fi Hotspot..............431
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Switching Lane Centering On and Off..........267
Lane Keeping System Indicators..............274Lane Keeping System..................................271Aid Mode..............................................................273Alert and Aid Mode............................................274Alert Mode............................................................273Lane Keeping System –Troubleshooting.............................................276
Lane Keeping System Limitations............272Lane Keeping System Precautions...........271Lane Keeping System Settings.................273Lane Keeping System –Troubleshooting.........................................276Lane Keeping System – Frequently AskedQuestions.........................................................277Lane Keeping System – InformationMessages.........................................................276
Launching or Retrieving a Boat or PersonalWatercraft....................................................309Liftgate..............................................................101Closing the Liftgate.............................................104Liftgate – Troubleshooting...............................106Opening the Liftgate...........................................101
Liftgate Obstacle Detection.......................106Liftgate Precautions.......................................101Liftgate – Troubleshooting.........................106Liftgate – Frequently Asked Questions........108Liftgate – Information Messages.....................107
Liftgate – Warning Lamps.................................106
Lincoln Personal Assistant.........................442Lincoln Personal Assistant – Frequently AskedQuestions.........................................................442Lincoln Personal Assistant Settings...............442Using Lincoln Personal Assistant...................442
Lincoln Protect..............................................467Linking or Unlinking a Personal Profile toa Device.......................................................457Linking or Unlinking a Personal Profile toa Remote Control.......................................457Live Traffic......................................................458Switching Live Traffic On and Off...................458What Is Live Traffic.............................................458
Load Carrying................................................296Roof Rack.............................................................300
Load Carrying Precautions........................296Loading Your Trailer.....................................308Locating the 360 Degree Cameras.........248Locating the Blind Spot Information SystemSensors........................................................280Locating the Brake Fluid Reservoir.........222Locating the Cross Traffic AlertSensors........................................................284Locating the Fuel Filler Funnel.................204Locating the Keyless Entry Keypad...........96Locating the Memory FunctionButtons..........................................................176
Locating the Power Outlets........................185Locating the Pre-Collision AssistSensors........................................................288Locating the Rear View Camera...............244Locating the Safety ComplianceCertification Labels...................................297Locating the Tire label................................375Locating the Tire Sealant and InflatorKit...................................................................389Locating the USB Ports................................183Locating the Wireless AccessoryCharger.........................................................188Locating Your Vehicle....................................77Locking the Rear Window Controls..........133Luggage Compartment..............................302Luggage Compartment Precautions.......302
M
Maintenance...................................................341Engine Air Filter..................................................353Engine Oil.............................................................347Exterior Bulbs.......................................................361Interior Bulbs.......................................................364
Maintenance Precautions...........................341Making and Receiving a Phone Call........448Manually Releasing the Electric ParkingBrake............................................................225
591
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Manually Shifting Gears...............................213Shifting Using the Paddle Shifters..................213
Manual Park Release....................................216Manual Park Release Precautions..................216Using Manual Park Release..............................216What Is Manual Park Release...........................216
Manual Seats..................................................170Adjusting the Head Restraint...........................170Folding the Seat Backrest..................................171Head Restraint Components............................170Installing the Head Restraint..............................171Removing the Head Restraint..........................170Unfolding the Seat Backrest..............................171
Massage Seats...............................................167Adjusting the Massage Seat Settings............167Massage Seat Limitations.................................167
Memory Function...........................................176Memory Function Precautions...................176Mislock..............................................................92Mislock Limitations...............................................92Switching Mislock On and Off...........................92What Is Mislock.....................................................92
Mobile Communications Equipment........541Mobile Device Data........................................25Moonroof Bounce-Back...............................138Overriding Moonroof Bounce-Back...............138What Is Moonroof Bounce-Back......................138
Moonroof.........................................................137Moonroof Bounce-Back.....................................138
Motorcraft Parts - 2.0L.................................410Motorcraft Parts - 2.7L...................................411Muting the Audio..........................................434MyKey – Troubleshooting............................89MyKey™..............................................................85Principle of Operation.........................................85
N
Navigation Map Updates...........................458Navigation......................................................458Adjusting the Map..............................................458Live Traffic............................................................458Route Guidance..................................................460Setting a Destination.........................................459Waypoints.............................................................459
Normal Scheduled Maintenance..............474
O
Opening and Closing the Hood................341Opening and Closing the Moonroof.........137Opening and Closing the Sunshade........137Opening and Closing the Windows...........131Opening the Liftgate.....................................101Opening the Hands-Free Liftgate...................102
Opening the Liftgate From Inside YourVehicle................................................................101Opening the Liftgate From Outside YourVehicle................................................................101Opening the Liftgate Using the RemoteControl...............................................................102
Operating the Doors From Inside YourVehicle.............................................................91Opening the Doors From Inside YourVehicle.................................................................91Unlocking and Locking the Doors Using theCentral Locking..................................................91
Operating the Doors From Outside YourVehicle............................................................90Individually Unlocking and Locking the DoorsUsing the Key Blade........................................90Unlocking and Locking the Doors Using theKey Blade...........................................................90Unlocking and Locking the Doors Using theRemote Control................................................90
Ordering a Canadian French Owner'sManual..........................................................485OTASee: Software Update Settings.......................461See: Vehicle Software Updates.......................461
Overriding the Set Speed..........................264Over the airSee: Software Update Settings.......................461
592
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Replacing a Lost Key or RemoteControl............................................................78Replacing the Cabin Air Filter....................162Replacing the Front Wiper Blades.............117Replacing the Rear Wiper Blades...............117Reporting Safety Defects in Canada.......486Reporting Safety Defects in the UnitedStates............................................................485Resetting the Stopping Position - VehiclesWith: Power Adjustable SteeringColumn...........................................................114Restarting the Engine.................................200Resuming the Set Speed............................257Reverse Wipe..................................................116Reverse Wipe Settings........................................116What Is Reverse Wipe.........................................116
Roadside Assistance....................................317Rollover Warning..........................................483Roof Rack.......................................................300Roof Rack Load Capacities..............................300Roof Rack Precautions......................................300
Route Guidance............................................460Adjusting the Guidance PromptVolume.............................................................460Canceling Route Guidance..............................460
Running-InSee: Breaking-In..................................................313
Running Out of Fuel....................................205Adding Fuel From a Portable FuelContainer.........................................................205Filling a Portable Fuel Container...................205
S
Satellite Radio...............................................438Locating the Satellite Radio IdentificationNumber.............................................................438Satellite Radio Limitations................................438Satellite Radio Settings.....................................439Selecting a Channel...........................................438Setting an Alert...................................................439What Is Satellite Radio......................................438
Saving a Preset Position..............................176Scheduled Maintenance.............................470Seatbelt Extensions........................................61Seatbelt Precautions......................................53Seatbelt Reminder..........................................57How Does the Seatbelt Reminder Work.........57Seatbelt Reminder Audible Warnings.............60Seatbelt Reminder Indicators............................59Switching the Seatbelt Reminder On andOff........................................................................60
Seatbelts...........................................................53Automatic Locking Mode....................................55Seatbelt Reminder................................................57
Sensitive Locking Mode......................................55
Security............................................................109Anti-Theft Alarm System...................................109Anti-Theft Alarm System Settings....................110Passive Anti-Theft System................................109Security – Troubleshooting.................................111
Security – Troubleshooting..........................111Security – Frequently Asked Questions........112Security – Information Messages......................111
Selecting a Drive Mode..............................270Selecting the Audio Source.......................433Sending and Receiving a TextMessage......................................................450Sensitive Locking Mode...............................55How Does Sensitive Locking ModeWork.....................................................................55What is Sensitive Locking Mode.......................55
Service Data.....................................................23Setting a Destination...................................459Setting a Destination Using a Point ofInterest..............................................................459Setting a Destination Using a PredictiveDestination......................................................459Setting a Destination Using a RecentDestination......................................................459Setting a Destination Using a SavedDestination......................................................459
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Setting a Destination Using the MapScreen..............................................................459Setting a Destination Using the Text EntryScreen..............................................................459
Setting a Memory Preset............................434Settings Data...................................................24Setting the Adaptive Cruise ControlGap................................................................263Setting the Adaptive Cruise ControlSpeed...........................................................262Setting the Blower Motor Speed..............158Setting the Clock and Date.......................435Setting the Cruise Control Speed............256Setting the Liftgate Opening Height........103Setting the Temperature.............................158Shifting Your Vehicle Into Gear..................213Side Parking Aid............................................241Locating the Side Parking Aid Sensors........242Side Parking Aid Audible Warnings...............242Side Parking Aid Limitations.............................241What is the Side Parking Aid............................241
Signing Into Your Account..........................444Sitting in the Correct Position....................163Software Update Indicators.......................462Software Update Settings...........................461Software UpdateSee: Software Update Settings.......................461See: Vehicle Software Updates.......................461
Sounding the Panic Alarm............................77Special Operating Conditions ScheduledMaintenance...............................................478Speed ControlSee: Cruise Control...........................................256
Speedometer...................................................141Stability Control Indicator...........................234Stability Control.............................................233Stability Control – Troubleshooting...............235
Stability Control – Troubleshooting.........235Stability Control – InformationMessages.........................................................235
Starting and Stopping the Engine –Precautions..................................................192Starting and Stopping the Engine.............192Automatic Engine Stop......................................196Engine Block Heater...........................................194Starting and Stopping the Engine –Troubleshooting..............................................197Starting the Engine.............................................193Stopping the Engine...........................................195
Starting and Stopping the Engine –Troubleshooting..........................................197Starting and Stopping the Engine – FrequentlyAsked Questions............................................199Starting and Stopping the Engine –Information Messages...................................198
Starting and Stopping the Engine – WarningLamps.................................................................197
Starting the Engine.......................................193Restarting the Engine After Stopping it.........193Starting a Gasoline Engine...............................193
Status Bar.......................................................440Steering..........................................................236Electric Power Steering....................................236Steering – Troubleshooting.............................237
Steering – Troubleshooting.......................237Steering – Information Messages..................237
Steering Wheel................................................27Stopping the Engine...................................200Stopping the Engine When Your Vehicle isMoving...............................................................195Stopping the Engine When Your Vehicle isStationary..........................................................195
Stopping the Liftgate Movement..............106Storage............................................................190Cup Holders.........................................................190Glasses Holder......................................................191Under Floor Storage...........................................190
Storing Your Vehicle.....................................373SunroofSee: Moonroof......................................................137
Switching Active Park Assist On andOff...................................................................251
596
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V
Vehicle Care..................................................365Cleaning the Exterior.........................................366Cleaning the Interior..........................................368
Vehicle Identification Number..................426Locating the Vehicle IdentificationNumber.............................................................426Vehicle Identification NumberOverview..........................................................426
Vehicle Identification...................................426Vehicle Identification Number........................426
Vehicle Interior................................................33Vehicle Software Updates..........................461Vehicle System Reset..................................464Vehicle Wi-Fi Hotspot –Troubleshooting.........................................432Vehicle Wi-Fi Hotspot – Frequently AskedQuestions.........................................................432
Vehicle Wi-Fi Hotspot...................................431Vehicle Wi-Fi Hotspot –Troubleshooting.............................................432
Ventilated Seats............................................168Switching the Ventilated Seats On andOff.......................................................................168
VentilationSee: Climate Control...........................................157
Venting the Moonroof..................................138
Viewing the Tire Pressures.......................398Visual Search...................................................27Voice Interaction...........................................442Lincoln Personal Assistant...............................442
W
Warranty Information...................................573Washer Fluid Specification........................423Washers............................................................118Adding Washer Fluid...........................................119Switching the Courtesy Wipe On andOff........................................................................118Using the Rear Window Washer.......................118Using the Windshield Washer...........................118Washer Fluid Specification................................119Washer Precautions.............................................118
WashersSee: Wipers and Washers..................................115
Waxing............................................................368Waypoints.......................................................459Adding a Waypoint............................................459Editing Waypoints...............................................459
What Are the Instrument ClusterIndicators......................................................144What Are the Instrument Cluster WarningLamps............................................................142What Is 911 Assist............................................74
What Is a Connected Vehicle....................427What Is Active Park Assist...........................251What is Alexa Built-In...................................444What Is Auto-Start-Stop..............................200What Is Blind Spot InformationSystem..........................................................279What Is Cross Traffic Alert..........................283What Is Cruise Control................................256What Is Drive Mode Control......................270What Is Driver Alert......................................294What Is Hill Start Assist...............................229What Is Keyless Entry....................................94What Is Lincoln Protect...............................467What Is Phone as a Key..................................81What Is Pre-Collision Assist.......................286What Is Remote Start....................................154What Is the 360 Degree Camera.............247What Is the Cabin Air Filter.........................162What Is the Catalytic Converter................210What Is the Electric Parking Brake..........225What Is the Gross Axle WeightRating............................................................297What Is the Gross Combined WeightRating............................................................297What Is the Gross Vehicle WeightRating............................................................297What Is the Keyless Entry Keypad..............96What Is the Lane Keeping System............271
599
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