• Heater Setting: The engine is on because
of the heater setting. Reduce or switch
off the heater setting to return to electric
operation.
• Neutral Gear: The engine is on because
the vehicle is in neutral (N). Shift out of
neutral gear to return to electric
operation.
• Engine Cold: The engine is on because
it is cold. The vehicle returns to electric
operation once the engine is sufficiently
warm.
• Battery Charging: The engine is on to
charge the high-voltage battery. The
vehicle returns to electric operation once
the battery is sufficiently charged.
• Low Gear: The engine is on because the
vehicle is in low gear. Shift out of low
gear to return to electric operation.
• Normal Operation: The engine is on to
optimize vehicle operation. The vehicle
returns to electric operation when
possible.• Low Use: The engine is on to maintain
engine oil quality. The vehicle returns to
electric operation when low engine use
mode is complete. See Plug-In Hybrid
Vehicle Operation (page 219).
• Fuel Maintenance: The engine is on to
maintain fuel freshness. The vehicle
returns to electric operation when fuel
freshness mode is complete. See Fuel
Quality (page 224).
• Engine Braking Active: The engine is on
to provide increased powertrain braking.
This can occur when you turn on the
grade assist feature, when speed control
is on or when driving with your foot off
the accelerator pedal. Turning off grade
assist or speed control may allow the
vehicle to return to electric operation.
• Battery Temperature: The engine is on
due to high or low high-voltage battery
temperature. This is a normal operating
condition. The vehicle returns to electric
operation when possible.
• Drive Mode: The engine is on due to the
drive mode selection. Select an
appropriate drive mode for electric only
operation.Charge Settings
E304452
The Charge Settings information
for your plug-in hybrid vehicle is
available through the Home screen
or under Vehicle Settings. To Improve your
charging experience, your vehicle has the
following convenience features.
Charge Times
Once you set up Charge Times for a specific
charging location, your vehicle prioritizes
charging based on your preferred time
settings. You can set two preferred charging
time windows for weekdays and two for
weekends. This feature allows you to take
advantage of electric utility rate plans that
offer lower pricing during certain times of
day. Contact your utility company to see what
plans are available.
Note:You can also set up and use these
features using the Lincoln Way app.
547
SYNC™ 3
GENERAL MAINTENANCE
INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenance
schedule helps protect against major repair
expenses resulting from neglect or
inadequate maintenance and may help to
increase the value of your vehicle when you
sell or trade it. Keep all receipts for
completed maintenance with your vehicle.
We have established regular maintenance
intervals for your vehicle based upon
rigorous testing. It is important that you have
your vehicle serviced at the proper times.
These intervals serve two purposes: one is
to maintain the reliability of your vehicle and
the second is to keep your cost of owning
your vehicle down.
It is your responsibility to have all scheduled
maintenance performed and to make sure
that the materials used meet the
specifications identified in this owner's
manual. See Capacities and Specifications
(page 460).Failure to perform scheduled maintenance
invalidates warranty coverage on parts
affected by the lack of maintenance.
Why Maintain Your Vehicle at Your
Dealership?
Factory-Trained Technicians
Service technicians participate in extensive
factory-sponsored certification training to
help them become experts on the operation
of your vehicle. Ask your dealership about
the training and certification their technicians
have received.
Our Genuine Replacement Parts
Dealerships stock our genuine manufactured
or our authorized re-manufactured
replacement parts. These parts meet or
exceed our specifications. Parts installed at
your dealership carry a nationwide 24-month
or unlimited mile (kilometer) parts and labor
limited warranty.
If you do not use our authorized parts they
may not meet our specifications and
depending on the part, it could affect
emissions compliance.Convenience
Many dealerships have extended evening
and Saturday hours to make your service
visit more convenient and they offer one stop
shopping. They can perform any services
that are required on your vehicle, from
general maintenance to collision repairs.
Note:Not all dealers have extended hours
or body shops. Please contact your dealer
for details.
Protecting Your Investment
Maintenance is an investment that pays
dividends in the form of improved reliability,
durability and resale value. To maintain the
proper performance of your vehicle and its
emission control systems, make sure you
have scheduled maintenance performed at
the designated intervals.
Your vehicle has an Intelligent Oil-Life
Monitor system; a message appears in the
information display at the proper oil change
interval. This interval may be up to one year
or 10,000 mi (16,000 km), hybrid vehicles
may exceed 10,000 mi (16,000 km).
579
Scheduled Maintenance
When the oil change message appears in
the information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 mi (800 km)
of the message appearing. Make sure you
reset the Intelligent Oil-Life Monitor after
each oil change. See Oil Change Indicator
Reset (page 402).
If your information display resets prematurely
or becomes inoperative, you should perform
the oil change interval at six months or
5,000 mi (8,000 km) from your last oil
change. Never exceed one year or 10,000 mi
(16,000 km) between oil change intervals,
Your vehicle is very sophisticated and built
with multiple, complex performance systems.
Every manufacturer develops these systems
using different specifications and
performance features. That is why it is
important to rely upon your dealership to
properly diagnose and repair your vehicle.We have recommended maintenance
intervals for various parts and component
systems based upon engineering testing.
We rely upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance schedules
that deviate from the scheduled maintenance
information.
We strongly recommend the use of only our
genuine manufactured or our authorized
re-manufactured replacement parts
engineered for your vehicle.
Additives and Chemicals
This owner's manual and our Workshop
Manual list the recommended additives and
chemicals for your vehicle. We do not
recommend using chemicals or additives not
approved by us as part of your vehicle’s
normal maintenance. Please consult your
warranty information.Oils, Fluids and Flushing
In many cases, fluid discoloration is a normal
operating characteristic and, by itself, does
not necessarily indicate a concern or that the
fluid needs to be changed. However, a
qualified expert, such as the factory-trained
technicians at your dealership, should
inspect discolored fluids that also show signs
of overheating or foreign material
contamination immediately.
Make sure to change your vehicle’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a viable
way to change fluid for many vehicle
sub-systems during scheduled maintenance.
It is critical that systems are flushed only with
new fluid that is the same as that required
to fill and operate the system or using our
approved flushing chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals.
580
Scheduled Maintenance
Check Every Month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure.
Windshield washer fluid level.
Holes and slots in the tail pipe to make sure they are functional and clear of debris.
Check Every Six Months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary.
Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary.
Parking brake for proper operation.
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Scheduled Maintenance
Multi-Point Inspection
Steering and linkage Exterior lamps operation
Tires (including spare) for wear and proper pressure
2Fluid levels1; fill if necessary
Windshield for cracks, chips or pits For oil and fluid leaks
Washer spray and wiper operation Half-shaft dust boots
1 Brake, coolant recovery reservoir, automatic transmission and window washer2If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive way
to perform a thorough inspection of your
vehicle. Your checklist gives you immediate
feedback on the overall condition of your
vehicle.
NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor™
Your vehicle has an Intelligent Oil-Life
Monitor that determines when you should
change the engine oil based on how you use
your vehicle. By using several important
factors in its calculations, the monitor helps
reduce the cost of owning your vehicle and
reduces environmental waste at the same
time.This means you do not have to remember to
change the oil on a mileage-based schedule.
Your vehicle lets you know when an oil
change is due by displaying a message in
the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of use.
583
Scheduled Maintenance
When to Expect the OIL CHANGE REQUIRED Message
Vehicle Use and Example
Interval
1
Normal
7,500–10,000 mi (12,000–16,000 km)Normal commuting with highway driving
No, or moderate, load or towing
Flat to moderately hilly roads
No extended idling
Severe
5,000–7,500 mi (8,000–12,000 km)Moderate to heavy load or towing
Mountainous or off-road conditions
Extended idling
Extended hot or cold operation
Extreme
3,000–5,000 mi (4,800–8,000 km)Maximum load or towing
Extreme hot or cold operation
Extended engine idling
1 Hybrid vehicles may achieve longer distances between oil changes, but do not exceed the 1 year maximum oil change interval. Remaining
oil life can be accessed through the information display. See Information Displays (page 136).
584
Scheduled Maintenance
Normal Maintenance Intervals
At Every Oil Change Interval as Indicated by the Information Display1
Change the engine oil and filter.2
Rotate the tires.
Perform a multi-point inspection, recommended.
Inspect the brake pads, rotors, hoses and parking brake.
Inspect the engine cooling system strength and hoses.
Inspect the exhaust system and heat shields.
Inspect the front axle.
Inspect the rear axle and U-joints.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension and the tire-rod ends.
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.2 Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. See Engine Oil Check (page 401).
585
Scheduled Maintenance
Other Maintenance Items1
Change the automatic transmission fluid.
Every 150,000 mi
(240,000 km)
Replace the accessory drive belt or belts.
4
1 Perform these maintenance items within 3,000 mi (4,800 km) of the last engine oil and filter change. Do not exceed the designated distance
for the interval.
2 Initial replacement at 10 years or 200,000 mi (322,000 km), then every 5 years or 100,000 mi (160,000 km).3 After initial inspection, inspect every other oil change until replaced.4 If not replaced within the last 100,000 mi (160,000 km).
SPECIAL OPERATING CONDITIONS
SCHEDULED MAINTENANCE
If you operate your vehicle primarily in any
of the following conditions, you need to
perform extra maintenance as indicated. If
you operate your vehicle occasionally under
any of these conditions, it is not necessary
to perform the extra maintenance. For
specific recommendations, see your
dealership service advisor or technician.Perform the services shown in the following
tables when specified or within 3,000 mi
(4,800 km) of the message appearing in the
information display prompting you to change
your oil.
•Example 1: The message comes on at
28,750 mi (46,270 km). Perform the
30,000 mi (48,000 km) automatic
transmission fluid replacement.
•Example 2: The message has not come
on, but the odometer reads 30,000 mi
(48,000 km) (for example, the Intelligent
Oil-Life Monitor was reset at 25,000 mi
(40,000 km). Perform the engine air filter
replacement.
587
Scheduled Maintenance