The remote start system does not work if any
of the following occur:
• The ignition is on.
• The anti-theft alarm triggers.
• You switch the feature off through the
touchscreen.
• The hood is open.
• The transmission is not in park (P).
• The battery voltage is below the
minimum operating voltage.
Note:Do not use remote start if your fuel
level is low.
Remote Control Feedback
An LED on the remote control provides status
feedback of remote start or stop commands.
Status LED
Remote start
successful Solid green
Remote stop
successful Solid red
Request failed or
status not received Blinking red
Status incomplete Blinking green
Remote Starting Your Vehicle
E138626
1. Press the lock button to lock all the
doors.
2. Press the remote start button twice. The
exterior lamps flash twice.A tone sounds if the system fails to start.
Note: You must press each button within
three seconds of each other. If you do not
follow this sequence, your vehicle does not
start remotely, the direction indicators do
not flash twice and the horn does not sound.
Note:Press the push button ignition switch
on the instrument panel as you apply the
brake pedal before driving your vehicle.
The power windows do not work during
remote start and the radio does not turn on.
The parking lamps remain on and your
vehicle runs for 5, 10 or 15 minutes,
depending on the setting.
Extending the Engine Running Time
To extend the engine running time duration
of your vehicle during remote start, repeat
steps 1 and 2 while the engine is running. If
the duration is set to 15 minutes, the duration
extends by another 15 minutes. For example,
if your vehicle had been running from the
first remote start for 5 minutes, your vehicle
continues to run now for a total of 30
minutes. You can extend the engine running
time duration to a maximum of 30 minutes.
72
Keys and Remote Controls
WHAT IS PHONE AS A KEY
Phone as a Key allows you to use your phone
in place of a passive key.
You can use your phone for the following
functions:
• Remote locking and unlocking.
• Passive entry and exit.
• Passive start and drive the vehicle.
• Remote start.
• Memory function recall.
PHONE AS A KEY LIMITATIONS
Limitations can vary based on the make and
model of your phone, phone location and
physical obstructions.
The following items could impact Phone as
a Key performance or prevent functionality
in some cases:
• The typical operating range for Phone as
a Key is 131 ft (40 m).• Your Bluetooth® connection is not
enabled, is disrupted, or out of range.
• Your Phone as a Key is not active or
enabled on at least one phone.
• Your vehicle battery has depleted.
• Your phone battery has depleted.
• Interference from other devices using
radio frequencies or physical
obstructions.
• Your phone is too close to metal objects
or other electronic devices.
Note:Do not leave a duplicate coded key
in the vehicle. Always take your keys and
phone and lock all doors when leaving the
vehicle.
PROGRAMMING YOUR PHONE
To program your smartphone as phone as a
key:
1. Visit your device's app store to download
the Lincoln Way app.
2. Create a new account or sign in to an
existing account on the Lincoln Way app.3. Add the vehicle identification number to
your account and follow the prompts in
the Lincoln Way app to complete the
Sync Connect Authorization process.
4. After the authorization is complete, you
can set up phone as a key following the
prompts in the Lincoln Way app.
5. After phone as a key is set up, you can
set up the backup start passcode by
following the prompts on your
touchscreen.
Note:Keep your new backup start passcode
with you in case of an emergency.
Resetting Phone as a Key
1. Press Settings on the touchscreen.
2. Press General.
3. Press Reset.
4. Press the app connect reset option.
5. Press Phone as a Key Reset.
6. Confirm you would like to continue with
erasing all phone as a key, keys and
backup start passcodes.
7. Press Continue.
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Phone as a Key (If Equipped)
8. Confirm you are aware you are
de-authorizing all authorized users and
Lincoln Way Connect settings.
9. Press Continue.
USING THE VALET MODE
Classic Valet Mode
Enabling Valet Mode
Make sure the remote control is in your
vehicle.
1. Press Settings on the touchscreen.
2. Press Valet Mode.
3. Enter a four digit code to lock the
touchscreen.
4. Re-enter the same four digit code to
complete enabling valet mode.
Disabling Valet Mode
1. Press Exit Valet Mode.
2. Enter your four digit code to disable valet
mode and unlock your touchscreen.
Enhanced Valet Mode
Enabling Valet Mode
Have your backup start passcode completely
set up before using valet mode.
Note:If your vehicle detects a remote
control, the system defaults to classic valet
mode.
1. Press Settings on the touchscreen.
2. Press Valet Mode.
Note:If the system detects a valid phone as
a key, the temporary passcode displays in
both the touchscreen and mobile app.
Note:If the system does not detect a valid
phone as a key, it prompts you to enter your
backup start passcode on the touchscreen.
Once validated, the temporary passcode
displays on the touchscreen.
3. Provide the valet the first five digits of the
passcode to enter on the keyless entry
keypad to unlock your vehicle.
4. Provide the valet the eight-digit passcode
to enter on the touchscreen to start and
drive your vehicle.Disabling Valet Mode
1. Press Exit Valet Mode.
Note:If the system detects an authorized
phone as a key, valet mode disables.
Note:If the system does not detect a valid
phone as a key, it prompts you to enter your
backup start passcode. Once validated, valet
mode disables.
USING THE BACKUP START
PASSCODE
Make sure you have phone as a key active
on at least one phone to use the previously
created backup start passcode.
1. Press the brake pedal and the push
button ignition switch. If the system does
not detect a valid phone as a key or
remote control, a message appears on
the touchscreen and the system prompts
you for your backup start passcode.
Note:The touchscreen times out after 30
seconds with no interaction.
75
Phone as a Key (If Equipped)
Note:If the backup start passcode screen
does not appear, press the brake pedal and
push button ignition switch again.
2. Use the touchscreen to enter your
backup start passcode.
3. After entering your backup start
passcode, press Enter within 30 seconds.
4. Once the system validates the backup
start passcode, a message alerts you to
start your vehicle.
5. Press the brake pedal and the push
button ignition switch within 20 seconds
to start the vehicle.
6. If your vehicle does not start, repeat
steps 1-5.
System Lockout
The system locks after five combined
incorrect attempts of the following:
• Entering a backup start passcode.
• Resetting a current passcode.
• Entering a valet mode passcode.Note:The system remains locked for five
minutes. After five minutes the system allows
codes to be entered again.
PHONE AS A KEY –
TROUBLESHOOTING
PHONE AS A KEY – FREQUENTLY
ASKED QUESTIONS
How can I tell if my vehicle has Phone as a
Key?
The touchscreen shows the Phone as a
Key reset option if your vehicle has
Phone as a Key. If you have registered
your vehicle through the Lincoln Way
app, a control button appears on the
home screen of the Lincoln Way app.What happens if I cannot unlock the vehicle
with Phone as a Key?
Attempt to move your phone closer to
the vehicle. Check that the Lincoln Way
app is still running and that the Phone
as a Key control screen shows
connected. If the phone is connected,
attempt to press the remote unlock
button in the Lincoln Way app. If the
phone is not connected or the remote
unlock button does not work in the
Lincoln Way app, attempt to force close
and restart the app.
Why do I get a No Key Detected message
in the instrument cluster display when I am
using Phone as a Key and my phone is in
the car?
Your phone’s Bluetooth connection has
been disrupted or is not connected. Try
reconnecting your phone's Bluetooth
connection. Move the phone closer to
the center of the vehicle near the cup
holder or center console. Verify your
Phone as a Key is still active, enabled
and has not been revoked.
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Phone as a Key (If Equipped)
Number of MyKeys
Indicates the number of MyKeys you have
programmed to your vehicle. Use this feature
to detect how many MyKeys you have for
your vehicle and determine when you have
deleted all MyKeys.
Number of Admin Keys
Indicates how many admin keys you have
programmed to your vehicle. Use this feature
to determine how many admin keys you have
for your vehicle, and detect if an additional
MyKey has been programmed.
USING MYKEY WITH REMOTE
START SYSTEMS
MyKey is not compatible with non
Ford-approved, aftermarket remote start
systems. If you choose to install a remote
start system, see an authorized dealer for a
Ford-approved remote start system.
MYKEY – TROUBLESHOOTING
Potential Causes Condition
· The key or remote control used to start the vehicle does not have
admin privileges. I cannot create a MyKey.
· Vehicles with keyless start: Make sure you place the remote control
into the backup slot. See Starting a Gasoline Engine (page 206).
· The key or remote control used to start the vehicle is the only admin
key. You always need at least one admin key.
· The SecuriLock passive anti-theft system is disabled or in unlimited
mode.
· The key or remote control used to start the vehicle does not have
admin privileges. I cannot program the configurable settings.
81
MyKey™
LOCKING AND UNLOCKING
Your vehicle has an intelligent electronically
controlled door system that is in constant
communication with overall vehicle systems.
When you lock your vehicle using either the
lock switch on each door interior trim panel,
the keyless entry keypad or the lock sensor
on each exterior door trim panel, the exterior
door handle switches do not release the
doors. This helps secure your vehicle and
prevent unauthorized entry. Also, when your
vehicle reaches a speed greater than 12 mph
(20 km/h), the exterior door handle switches
do not release the doors.
If the airbags deploy or the fuel pump shutoff
switch activates, all interior and exterior
unlock switches do not unlock your door for
six seconds. This helps secure the doors in
the event of a crash. After six seconds, all
switches reset and you can open the doors
using the interior and exterior unlatch
switches.
Door Lock Indicator
An LED on each door lock switch illuminates
when you lock the doors. It remains on for
2 to 5 seconds after you switch the ignition
off.
Door Lock Switch Inhibitor
When you electronically lock your vehicle,
the door lock switches and the interior
luggage compartment release switch do not
operate after 20 seconds. To restore
function to these switches, you must unlock
your vehicle with the remote control or
keyless entry keypad, or switch the ignition
on.
Activating Intelligent Access
The intelligent access key must be within 3 ft
(1 m) of the door or luggage compartment
you intend to lock or unlock.At a Door
E295769
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Doors and Locks
Electronic door handles are on each door.
Gently press the switch inside the exterior
door handle to unlock and open the door.
An unlock symbol illuminates on the door
window trim indicating your vehicle is
unlocked.
E295770
Locking sensors are on both front doors.
When the intelligent access key is within 3 ft
(1 m) of your vehicle, you can lock your
vehicle by touching the locking sensor below
the keyless entry keypad. Doing so causes
a lock symbol to illuminate on the door
window trim indicating your vehicle is locked
and you can no longer release the door using
the exterior door handle switches. Touching
the locking sensor when the intelligent
access key is not within 3 ft (1 m) causes the
lock status to display, but does not lock the
doors.
Swipe across the locking sensor to display
the current lock status of your vehicle. The
lock status also displays when you open a
door or when the lock status changes.
Note: You cannot use the locking sensors
to unlock your vehicle.
84
Doors and Locks
At the Luggage Compartment
E291416E291416
Press the exterior release button.
Remote Control
You can use the remote control at any time.
When you press the lock button on the
remote control, all exterior door handle
switches are not able to open the doors.
When you press the unlock button, all
exterior door handle switches are able to
open the doors.
Unlocking the Doors (Two-stage Unlock)
E138629
Press the button. The direction
indicators flash. You can then use
the exterior door handle switch to
open the door.
Press and hold both the lock and unlock
buttons on the remote control for three
seconds to change between driver door or
all doors unlock mode. The direction
indicators flash twice to confirm the change.
Driver door mode only unlocks the driver
door when you press the unlock button
once. All door mode unlocks all doors when
you press the unlock button once. The
unlocking mode applies to the remote
control, keyless entry keypad and intelligent
access.Locking the Doors
E138623
Press the button. The direction
indicators flash. You can no longer
use the exterior door handle switch
to release the door.
Press the button again within three seconds
to confirm that all the doors are closed. A
tone sounds and the direction indicators
flash if all the doors and the luggage
compartment are closed.
Mislock
If any door is open, or if the luggage
compartment or hood is open, a tone sounds
and the direction indicators do not flash. The
exterior lock status display also flashes if any
door does not lock.
Switching the Mislock On or Off
Use the touchscreen to select the following:
1. Select Settings.
2. Select Vehicle.
3. Select Locks.
4. Switch Mislock Chirp on or off.
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Doors and Locks