Page 137 of 164

9-23
Configuring the Kia
Connect settings
(if
equipped)
You can access the settings and
information for Kia Connect services.
Depending on the vehicle model or
specifications, displayed screens and
available options may vary.
On the Home screen, press All
Menus > Setup > Kia Connect
and select an option to change.
Activate Service
You can activate Kia Connect services by
creating a new account in your system or
entering the verification code received
from Owners.kia.com.
> See ″Activating Kia
Connect services .″
911 Connect
You can enable or disable automatic
connection to 911 in the event of
emergency.
> See ″Using 911 Connect .″
Modem Information
You can view your vehicle′s modem
information or update your modem.
Modem Status
You can check the current modem status.
Media Change
Notifications
(if equipped)
You can set to briefly display media
information at the top of the screen
when not on the main media screen. If
you change the media item by using any
controls on the control panel or steering
wheel, media information will appear
regardless of this setting.
Reset (if equipped)
You can reset your display settings to
default values.
Display Off
You can turn off the screen by pressing
Display Off on the display settings screen.
Press the screen to turn it back on.
Page 138 of 164
9-24
Configuring the Wi-Fi
settings
(if equipped)
You can change the Wi-Fi connection
settings for wireless phone projection.
Depending on the vehicle model or
specifications, displayed screens and
available options may vary.
On the Home screen, press All
Menus > Setup > Wi-Fi and
select an option to change.
Use Wi-Fi for Phone
Projection
You can activate or deactivate wireless
connectivity for phone projection.
Generate New Wi-Fi
Passkey
You can generate a new Wi-Fi passkey
for wireless connections. If your wireless
connection is poor, renew the passkey
and try again.
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10-2
Troubleshooting
Before reporting a malfunctioning system, refer to the following table for troubleshooting
tips. If the problem persists or you are unable to locate your specific need, contact your
place of purchase or dealer.
Sound and display
SymptomPossible causeSolution
No sound System turned off
\225Ensure that the engine start/stop button
is set to ″ACC″ or ″ON.″
\225Press the Power button to turn on the
system.
Low volume level Turn the Volume knob on the control panel
to adjust the volume.
System muted Press the Mute button on the steering
wheel to unmute the system.
Sound is heard from
only one speaker. Unbalanced sound
outputOn the
All Menus screen, press Setup >
Sound and select where you want the
sound to come from.
Sound is cut off or
a distorted noise is
heard. System vibration
This is not a malfunction. Vibration can
cause distortion and even cut off sound.
The system will function normally when the
vibration stops.
The image quality is
deteriorated. System vibration
This is not a malfunction. Vibration can
cause distortion. The system will function
normally when the vibration stops.
Aged or
deteriorated
screen If the problem persists, contact your place
of purchase or dealer.
Small red, blue, or
green dots appear on
the screen. Because the LCD is manufactured with
technology requiring extremely high pixel
density, dead, stuck or poorly lit pixels may
occur. The permitted amount is no more
than 0.01 % of the total pixels.
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10-6
SymptomPossible causeSolution
When phone
projection starts or is
in use, a black screen
is displayed. Smartphone
malfunctioning
\225
If phone projection is active via USB,
disconnect the USB cable from the
smartphone and reconnect the cable.
\225If phone projection is active via
wireless connection, access the phone
projection devices list, disconnect the
smartphone, and reconnect it.
\225Reset the smartphone and reconnect it.
System operation
Symptom Possible causeSolution
The previously used
media mode is not
activated after the
system turns off and
back on. Poor connection or
playback error
If the corresponding media storage
device is not connected or has a problem
in playback when you turn on the
system, the mode you previously used
will be activated. Reconnect the media
storage device or restart playback.
The system is slow or
it does not respond. Internal system error
\225
Press and hold the Reset button with
a suitable tool, such as a pen or a
paperclip.
\225If the problem persists, contact your
place of purchase or dealer.
The system does not
turn on. Fuse shorted
\225
Visit a repair shop and replace with a
suitable fuse.
\225If the problem persists, contact your
place of purchase or dealer.
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10-7
Downloading contacts and call
history from a mobile phone
connected via Bluetooth to the
system
[Kia Connect (if equipped)
Kia Connect network signal
strength
Kia Connect network signal
strength (roaming)
Kia Connect service expired or
not subscribed
Kia Connect call in progress
911 Connect activated
[Rear seat status (if
equipped)
Quiet mode activated
[ Wireless charging (if
equipped)
Wireless charging in progress
Wireless charging completed
Wireless charging error
\333 Note
Depending on the vehicle model or
specifications, some status icons may not
be displayed.
System status icons
Status icons appear at the top right of
the screen to display the current system
status.
Familiarize yourself with the status icons
that appear when you perform certain
actions or functions and their meanings.
[Mute and voice
recording
Radio and media muted
Voice memo recording
[Bluetooth
Mobile phone connected via
Bluetooth
Audio device connected via
Bluetooth
Mobile phone and audio device
connected via Bluetooth
Bluetooth call in progress
Microphone turned off during
Bluetooth call
Page 146 of 164

10-8
QHow do I pair a Bluetooth device
with the system?
AOn the Home screen, press
All Menus > Setup > Device
Connections > Bluetooth >
Bluetooth Connections > Add
New . From the Bluetooth device
you want to connect, search for
and pair with your system. When
you enter or confirm a Bluetooth
passkey displayed on the system
screen, the device is registered
to the system's Bluetooth devices
list and connected to the system
automatically.
> See ″Connecting
Bluetooth devices .″
QWhat is a passkey?
AA passkey is the password used
to authenticate the connection
between the system and the mobile
device. The passkey needs to be
entered only once when you pair a
mobile phone for the first time.
The initial passkey is ″0000.″
You can change it by pressing
All Menus > Setup > Device
Connections > Bluetooth >
Bluetooth System Info > Passkey.
FAQ
Bluetooth
QWhat kinds of functions can I use
with Bluetooth?
AYou can connect your mobile phone
to make or answer calls hands
free. You can also connect audio
devices, such as MP3 players and
mobile phones, to listen to music
in your vehicle.
> See ″Making a call
via Bluetooth ″ or
″Listening to music via
Bluetooth.″
QWhat is the difference between
pairing a device and connecting a
device?
APairing occurs through
authenticating the system and
a mobile device. Devices paired
with the system can be connected
and disconnected until they are
deleted from the system. Bluetooth
Handsfree features, such as making
or answering calls or accessing
contacts, are supported only in
mobile phones connected with the
system.
Page 157 of 164

10-19
contacts list 6-10
control panel 1-5
custom button, set 9-7, 9-9
D
device connection settings
Android Auto 9-7, 9-18
Apple CarPlay 9-7, 9-18
Bluetooth 9-6
phone projection 9-7
display settings 9-19
drive mode settings 9-2
driving assistance screen
rear view 2-16
surround view monitor 2-17
driving guidance settings 9-17
driving information 2-22
E
energy flow 3-3
F
FAQ
audio functions 10-10
Bluetooth 10-8
broadcast reception 10-10
self-check on system faults 10-11
favorites
contacts 6-8
frequently asked questions 10-8
fuel economy information 3-2
G
general system settings 9-10
H
HD Radio 4-6
heat/ventilation control, set 9-4, 9-5
home screen 1-13
Hybrid menu
energy flow 3-3
fuel economy information 3-2
K
keyboard, set 9-12
Kia Connect
911 call 8-7
activation 8-3
maintenance intervals 8-6
menu, access 8-4
notices 2-24
roadside assistance 8-5
settings 8-7
vehicle diagnosis 8-5
virtual assistant 8-6
L
language, set 9-12
lighting settings 2-23
M
media notification, set 9-8, 9-23
media player
Bluetooth audio mode 5-6
USB mode 5-2
mode button, set 9-8, 9-9
music, play
Bluetooth audio mode 5-6
USB mode 5-2
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10-20
N
noise reduction 9-17
P
parking guides 2-16
phone
dialed calls 6-8
missed calls 6-8
received calls 6-8
phone projection 2-2
Android Auto (USB) 2-3
Android Auto (wireless) 2-7
Apple CarPlay (USB) 2-5
Apple CarPlay (wireless) 2-12
privacy mode 6-7, 9-6
proximity warning 2-16
Q
quiet mode 2-24
R
radio
deleting stations 4-5
HD Radio 4-6
mode, change 4-3
noise reduction 9-17
number of saved stations 4-6
rearranging stations 4-5
saved stations, select 4-5
saving stations 4-5
scanning stations 4-4
searching for stations 4-4
SiriusXM 4-7
rear seat climate control system 2-21
rear seat heat control, set 9-5
rear seat quiet mode 2-24 rear view
parking guides 2-16
rear camera operation, set 9-8, 9-22
rear top view 2-17
resetting to default
all menus 1-15
Bluetooth settings 9-6
display settings 9-22, 9-23
home screen menu icons 1-14
home screen widgets 1-14
sound settings 9-19
system 9-11, 9-13
S
screen saver, set 9-13, 9-22
seat change notification, set 9-4, 9-5
seat settings 9-5
settings
advanced system settings 9-7
button settings 9-9
device connection settings 9-6
display settings 9-19
general system settings 9-10
Kia Connect settings 8-7, 9-23
sound settings 9-14
vehicle settings 9-2
Wi-Fi settings 9-24
SiriusXM radio 4-7
sound effect settings 9-15
sound output level, set 9-16
sound position, set 9-16
sound priority settings 9-14
sound-reactive mood light 2-23
sound settings 9-14
status icons 10-7
steering wheel remote control 1-6