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9-108
[Background Update
You can perform update while using the system.
1 On the SW Info/Update screen, press Update.
2 Press Background Update.
3 Press OK.
A
Compared to Update Now, it may take longer.
A
On the All Menus screen, press Setup >
General >
SW Info/Update to see the update
progress.
A
It is possible to start background updates only when the vehicle is on.
A
It is possible to continue to perform updates even after turning off the vehicle while
updates are in progress. On the notification window displayed when the vehicle is
turned off, press Update to perform the remaining updates to complete the process
successfully. For later update, press Later.
A
If the update process is not completed, a notification window appears asking if you want
to perform updates each time you turn off the vehicle.
A
All system functions, including the rear view camera, are disabled while updates are in
progress.
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11-2
Solutions
Before reporting a malfunctioning system, refer to the following table and see if you can
identify and fix the problem. If the problem persists or you are unable to locate your specific
need, contact your place of purchase or dealer.
Sound and display
SymptomPossible causeSolution
A blank screen
appears and sound
is not audible. The system is turned
off.
Check that the start switch is in "ACC" or
"ON."
Press the Power button on the control
panel to turn on the system.
Sound volume is too
low. Use the Volume knob on the control panel to
adjust the volume.
Sound is muted. Press the Mute button on the steering wheel
to unmute.
Sound is audible
from only one side
of the speakers. Sound is
imbalanced.
On the All Menus screen, navigate to Setup
>
Sound and use the settings menu to
adjust the sound balance.
The sound is cut off
or noise is heard. Vibration occurs in
the system.When the system vibrates, the sound may
be cut off or noise may occur. This is not a
system failure. The system is restored as
soon as the vibration stops.
Page 333 of 364
11-3
SymptomPossible causeSolution
The image quality is
poor. Screen adjustment
is required.On the All Menus screen, navigate to Setup
>
Display and use the settings menu to
adjust the display settings.
Vibration occurs in
the system. The images may get distorted when vibration
occurs in the system. This is not a system
failure. The system is restored as soon as the
vibration stops.
The display is aged
or the system
performance is
degraded. If the problem persists, contact your place of
purchase or dealer.
Small red, blue,
and green dots
are shown on the
screen. LCD has very high-density pixels. For this
reason, there may be dead pixels (that are
always off) or lit pixels (that are always on)
within 0.01 percent of the total pixels.
Page 342 of 364

11-12
FAQ
Navigation
QHow can I update the map?
AYou can download the latest map data to a USB device and use the device to update
the map.
> See Navigation Update site, "How to Update the Map and Software for your
Infotainment System," " Wireless update (if equipped)."
QGuidance is made by bypassing the route or the speed camera alerts are late.
ASelect another route after setting the route options. On the map screen, press
>
Route >
Route Options to change the settings and resume navigation.
> See " Changing the route search option."
When the system is not updated, update the software and map and then perform
search again.
> See Navigation Update site, "How to Update the Map and Software for your
Infotainment System," " Wireless update (if equipped)."
Bluetooth
QWhich functions can I use via Bluetooth?
AYou can use the hands-free call function with a mobile phone connected. You can also
play music after connecting an audio device such as MP3 player or mobile phone.
> See "Making a call via Bluetooth," "Playing music via Bluetooth."
QHow can I register a Bluetooth device?
AOn the All Menus screen, press Setup >
Device Connections >
Device
Connections >
Add New. From the Bluetooth device to be connected, search for
the vehicle system and register it. Use the Bluetooth device to enter or approve the
authentication number displayed on the system. Then the device is added to the
list of Bluetooth devices in the system and automatically connected to the system.
> See " Connecting a Bluetooth device."
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11-23
P
Parking assist guide lines 2-8
Phone 6-6
Phone projectionAndroid Auto 2-4
Apple CarPlay 2-6
Previous Destinations 5-14
Product specifications Bluetooth 11-16
Common specifications 11-16
LTE RF 11-17
Media player 11-14
Radio 11-16
Wi-Fi 11-18
Proximity Warning 2-9
R
Radio Changing the channel 3-9, 3-10, 3-11
Changing the radio mode 3-8, 3-9
Deleting a channel 3-13, 3-14
Saving radio channels 3-12, 3-13
Scanning channels 3-10, 3-11
Rear-seat climate control function 2-16
Rear-seat conversation mode 2-18
Rear-seat quiet mode 2-20
Rear-seat view 2-19
Rear view screen 2-8
Recent calls list 6-6
S
Save searched place 5-23
Saving frequently visited places 5-25
Saving the current position 5-24
Settings Advanced settings 9-42
Bluetooth settings 9-41
Button settings 9-46, 9-48
Data/network settings 9-79
Device connections settings 9-35, 9-37
Display settings 9-94, 9-99
General settings 9-82, 9-87
Kia Connect settings 9-77
Media settings 9-105
Navigation settings 9-63, 9-68
Screen saver settings 9-102
Screen theme/layout settings 9-93
Sound settings 9-51, 9-55
User profile settings 9-80, 9-81
UVO settings 9-75
Vehicle settings 9-3, 9-15
Voice recognition settings 9-61, 9-62
Siri Eyes Free 7-29
SiriusXM™ 3-17 Changing to SiriusXM mode 3-17, 3-18,
3-20
Featured Favorites channels 3-27, 3-28
Searching for channels 3-21, 3-22
Selecting channels 3-23, 3-24
Viewing the program schedule 3-25,
3-26
Software update 9-106
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11-24
V
Valet mode 2-28
Voice memo 7-30
Voice recognitionCall commands 7-9, 7-14
Help 7-5
Navigation commands 7-10, 7-15
Other commands 7-13
POI name 7-19
Radio commands 7-11, 7-16
Rear-seat function commands 7-13,
7-18
Search commands 7-13, 7-18
Settings 9-61, 9-62
Use of speech recognition functions
7-3, 7-7
Vehicle control commands 7-11, 7-17
Volume setting 7-5, 7-8
W
Wi-Fi Hotspot
Specifications 11-18
Wireless update 10-2
Solutions
Bluetooth connection 11-5
Navigation system operation 11-8
Phone projection 11-6
Sound and display 11-2
System operation 11-7
USB playback 11-4
Sound Mood Lamp 2-21
Sounds of Nature 2-22
Split screen 1-15
Steering wheel remote control 1-4
Surround view monitor Door opening/mirror folding alert 2-11
Rear view video 2-12
System Info 9-82, 9-87
System status indicator icons 11-9
System update 9-106
T
Touch screen 1-8
Turning on/off the system 1-6
U
Update 9-106
USB file specifications 11-14
USB music 4-2
USB port 4-2
USB storage device specifications 11-15
UVO UVO menu
Settings 9-75