MULTIMEDIA 209
Working Vehicle Conditions
The vehicle must in PARK or at a standstill.
The vehicle must be in an open area with cell
tower reception.
Your mobile device must have a cellular or Wi-Fi
connection.
Requirements
Vehicle must be properly equipped with
SiriusXM Guardian™.
Vehicle must have an operable LTE (voice/data)
or 3G or 4G (data) network connection. If using
the Mobile App to command your vehicle, your
device must be compatible and be connected to
an operable LTE (voice/data) or 3G or 4G (data)
network connection.
Vehicle must be registered with SiriusXM
Guardian™ and have an active subscription that
includes the applicable feature.
An ignition cycle is required for some remote
commands, such as Remote Vehicle Start and
Remote Door Lock/Unlock if following a Remote
Horn & Lights activation.
Your Remote Door Lock/Unlock request will not
be processed if the vehicle is in motion, the igni -
tion key is on or during an emergency call.
NOTE:
All other remote services should be performed via
your O w
ner’s Site or through the Mobile App on
your compatible device.
Remote Vehicle Start
Description
The Remote Vehicle Start feature provides you with
the a b
ility to start the engine on your vehicle
without the keys and from virtually any distance.
Once started, the preset climate controls in your
vehicle can warm up or cool down the interior.
You can also send a command to turn off an
engin e
that has been started using Remote Vehicle
Start. After 15 minutes, if you have not entered
your ve
hicle with the key, the engine will shut off
automatically.
This remote function requires your vehicle to be
equip p
ed with a factory-installed Remote Start
system.
You can set up push notifications every time a
comman d
is sent to activate or cancel Remote
Start. Working Vehicle Conditions
The vehicle must be off or in ACC mode.
The vehicle has been started with the key fob
within the last 14 days.
The vehicle must be in PARK or at a standstill.
The vehicle’s security system has been armed
and not triggered since the last vehicle start.
The doors, hood, and trunk/liftgate are closed.
The vehicle’s check engine light must be off.
The vehicle must have at least a quarter tank of
fuel, along with oil and battery power.
The vehicle’s hazard lights must be off.
If equipped, the vehicle must have an automatic
transmission.
The vehicle must be in an open area with cell
tower reception.
Your mobile device must have a cellular or Wi-Fi
connection.
If the Panic button has been pressed, the
vehicle must be started at least once after
alarming the system.
NOTE:
The SiriusXM Guardian™ Customer Care agents
are n ot
authorized for Remote Vehicle Start
services. Contact the Uconnect Care Team for
assistance.
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MULTIMEDIA 211
regulatory requirements. You acknowledge, agree
and consent to any recording, monitoring or
sharing of information obtained through any such
call recordings.
Send & Go — If Equipped
Description
The Send & Go feature allows you to search for a
destin
ation on your mobile device, and then send
the route to your vehicle’s Navigation system.
How It Works
1. T here are multiple ways to find a destination.
After s
electing the Location tab at the bottom
of the App, browse through one of the
categories provided, or type the name or
keyword in the search box. You can also
select categories such as “Favorites” or
“Contact List”.
2. Select your destination from the list that appe a
rs. Location information will then be
displayed on the map.
From this screen, you will be able to:
View the location on a map.
See the distance from your current location.
Send the destination to the vehicle (Send &
Go).
3. Send the destination to the Uconnect Navig
ation in your vehicle. You can also call
the destination by pressing the Call button. 4. Confirm your destination in the vehicle through
a not i
fication or in the Navigation system.
Requirements
Vehicle must have an operable LTE (voice/data)
or 3G or 4G (data) network connection compat -
ible with your device.
Vehicle must have an active subscription that
includes the applicable feature.
Vehicle Finder
Description
The Vehicle Finder feature allows you to find the
locati on
of your vehicle.
You can also sound the horn and flash the lights to
make f
inding your vehicle even easier.
How It Works
Select the Vehicle Finder function within the
Mobile
App and select the Location tab at the
bottom of the App. Then, press the Vehicle icon to
find your vehicle.
Requirements
Vehicle must be properly equipped with the
Uconnect system.
Vehicle must have an operable LTE (voice/data)
or 3G or 4G (data) network connection compat -
ible with your device.
Vehicle must have an active subscription that
includes the applicable feature.
Vehicle ignition must have been turned on
within 14 days.
4G Wi-Fi Hotspot — If Equipped
Description
4G Wi-Fi Hotspot is an in-vehicle service that
connec t
s your device to an LTE (voice/data) or 4G
(data) network that is ready to go wherever you are.
After you've made your purchase, turn on your
device’s Wi-Fi and connect your devices.
Enables all your passengers to be simultane -
ously connected to the web.
Connect several devices at one time.
Any Wi-Fi-enabled device — such as a laptop or
any other portable-enabled media — can
connect over your private in-vehicle network.
A high-speed, secured connection lets anyone
on your private network access the Web — great
for working and relaxing.
WARNING!
The driver should NEVER use the 4G Wi-Fi
Hotspot while driving the vehicle as doing so
may result in an accident involving serious injury
or death.
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MULTIMEDIA 213
Monthly Vehicle Health Report —
If Equipped
Description
Monthly Vehicle Health Report is a Uconnect
s e r
v i
c
e through which a summary of the
performance of your vehicle’s key systems will be
sent to you every month so you can stay on top of
your vehicle’s maintenance needs. This is provided
as a convenience to you and does not substitute
for regular maintenance to your vehicle.
In order to provide the Monthly Vehicle Health
Report ,
the Uconnect system in your vehicle may
collect and transmit vehicle data to SiriusXM
Guardian™ and to FCA, such as your vehicle’s
health and performance, your vehicle’s location,
your utilization of the features in your vehicle, and
other data.
This data collection and transmission begins when
you en r
oll in SiriusXM Guardian™ and will continue
even if you cancel your SiriusXM Guardian™
subscription unless you call SiriusXM Guardian™
Customer Care and tell them to deactivate your
Uconnect Services.
Please see the Uconnect Privacy Policy for more
informa
tion, located at www.driveuconnect.com/
connectedservices/privacy.html (US Residents) or
www.driveuconnect.ca (Canadian Residents). For more information on SiriusXM Guardian™
p
riva t
e policy, see https://siriusxmcvs.com/
privacy-policy.
Vehicle Health Alert —If Equipped
Description
Your vehicle will send you an email alert if it senses
a p
rob
l
em with one of your vehicle’s key systems.
For further information, go to your Owner’s
website.
NOTE:
Vehicle Health Alert emails require you to register
and a c
tivate services. During this process you will
be asked to provide an email address to which the
reports will be sent.
In-Vehicle Notifications — If Equipped
Description
Your vehicle will send you notifications to remind
you wh e
n services are needed, or to alert you of
other important information, such as recall
notices. When you receive a notification through
your touchscreen, press OK to dismiss the
message, or press Call Care to speak with a
SiriusXM Guardian™ Customer Care agent.
NOTE:
Pressing “OK” or the X button on the pop-up screen
will d
ismiss or close the pop-up, and the In-Vehicle
Messages mailbox will display. In the Mailbox, you
can reopen messages or delete messages.
Amazon Alexa Skill — If Equipped
Enjoy the convenience of using your voice to
command your vehicle with Amazon Alexa!
With Amazon Alexa, you can connect to your
vehicl
e and remotely access key services and
features.
If your vehicle is equipped with Uconnect
Navig a
tion, you can send a destination directly to
your vehicle using Alexa.
If you need assistance, you can always ask Alexa
for he l
p, or complete a list of commands by saying:
“Alexa, ask
Here are a few of the many questions you can ask
Alexa :
“Alexa, ask
“Alexa, ask
“Alexa, ask
Chrysler Drive, Auburn Hills, Michigan to my
“Alexa, ask
level of my
An active subscription to SiriusXM Guardian™ is
requir
ed. To use Amazon Alexa, first, register for
SiriusXM Guardian™ Ú page 203.
Next, link the Uconnect system on your vehicle to
Amazon
Alexa:
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MULTIMEDIA 215
Speed Alert
Receive a notification whenever your car
exceed
s a speed limit you set.
Valet Alert
Receive a notification if and when your vehicle is
driven
outside a quarter-mile radius of a valet
drop-off zone.
SmartWatch Integration — If Equipped
Description
SmartWatch Integration puts the Mobile App right
on your
Apple® Watch or Android™ Wear. To get
started, follow these steps:
1. Download the Mobile App from the App Store ®
or Google Play.
2. Log onto the app from your smartphone using the u
sername and password you created when
you first set up your account.
3. Make sure your watch and smartphone are conne c
ted through Bluetooth®.
4. The Mobile App should appear on your Smart
Watch.
Once the app is downloaded on your SmartWatch,
you can
enjoy these features:
Lock or unlock your vehicle by tapping the
remote lock button in the app and entering your
security PIN.
Remote start or stop your vehicle.
View important vehicle stats, such as fuel level,
vehicle location, tire pressure warning, and
more.
For help, refer to the Uconnect YouTube channel
for Sm a
rtWatch Integration.
MANAGE MY SIRIUSXM GUARDIAN™
A
CCOUNT
To manage your SiriusXM Guardian™ account,
press the ASSIST button in your vehicle, or call
SiriusXM Guardian™ Customer Care.
NOTE:
It is recommended, when selling your vehicle, or
turni n
g in your lease, to call SiriusXM Guardian™
Care to remove your personal data.
CONNECTED SERVICES FAQS
For additional information about SiriusXM
Guardian™, active subscribers can push the
ASSIST button (if equipped) and then select
SiriusXM Guardian™ Call on your in-vehicle
touchscreen to contact SiriusXM Guardian™. Your
call will be directed to a SiriusXM Guardian™ agent
or held in a queue until an agent is available. If you
do not have an active subscription, push the
ASSIST button and press the Activate button on the
touchscreen to activate services.
CONNECTED SERVICES SOS FAQS —
I
F EQUIPPED
1.
What happens if I accidentally push the SOS
Call button on the mirror or overhead console?
You have 10 seconds after pushing the SOS
Call button to cancel the call. To cancel the
call, either push the SOS Call button again, or
press the Cancel button on the in-vehicle
touchscreen.
2. What type of information is sent when I use the
SOS C
all button from my vehicle? Certain
vehicle information, such as make and model,
is transmitted along with the last known GPS
location.
3. When could I use the SOS Call button? You c
an
use the SOS Call button to make a call if you or
someone else needs emergency assistance.
CONNECTED SERVICES REMOTE DOOR
L
OCK/UNLOCK FAQS
1.
How long does it take to unlock or lock the
door?
Depending on various conditions, it can
take up to three minutes or more for the
request to get to your vehicle.
2. Which is faster, my key fob or the Mobile App?
Your k
ey fob will lock/unlock the door more
quickly, however its range is limited and your
Mobile App comes in handy for these and
other situations.
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216 MULTIMEDIA
3.Will my vehicle be safe if I lose my device?
People sometimes lose their mobile devices,
which is why security measures have been
engineered into the Mobile App. Asking for
your username, password and SiriusXM
Guardian™ Security PIN are required for the
activation of Remote services through your
mobile device. It is your responsibility to
protect your passwords and PINs.
4. Why can’t all mobile devices use the Mobile
App? T
he Mobile App is compatible with most
devices with the Apple® and Android™
operating systems. The capabilities of these
devices allow us to remotely command your
vehicle. Other operating systems may be
supported in the future.
5. Why is the Mobile App running slow? The
M
obile App relies on a mobile network
connection from your device to send
commands to your vehicle which must have an
operable LTE (voice/data) or 3G, 4G (data), or
5G (data) network connection. If either your
device or your vehicle is in an area with below
average coverage, it may take longer to log in
and send commands.
CONNECTED SERVICES ROADSIDE
A
SSISTANCE FAQS
1.
What is the phone number for roadside
assistance call? The phone number is:
US: 1-800-521-2779
Canada: 1-800-363-4869
2. I
f I am subscribed to SiriusXM Guardian™,
d oe
s
i
t cover towing or other expenses
incurred by using roadside assistance? No,
however your new vehicle may include
Roadside Assistance Call services.
CONNECTED SERVICES SEND & GO
FAQ
S — IF EQUIPPED
1.
How long does it take to send the route and
destination to my vehicle?
Depending on
various conditions, it can take up to three
minutes for the request to get through to your
vehicle.
2. Can I cancel a route I sent to my vehicle? Yes,
once you enter your vehicle, and start the
engine, the pop-up message stating that you
have a new route will appear. There is an exit
button on the pop-up that will cancel the route
if selected. 3.
Can I select a different route than the most
rece n
t one I sent to my vehicle? Yes, once you
enter the vehicle, and start the engine, the
pop-up message offers a “Locations” option.
Once “Locations” is selected, you can choose
from a list of recently sent destinations.
CONNECTED SERVICES VEHICLE FINDER
FAQ
S
1.
Can someone else locate my vehicle?
Your
vehicle may be located by anyone who has
your PIN and access to your account. It is your
responsibility to guard your PIN accordingly.
See the Uconnect and SiriusXM Guardian™
terms of service for more information.
2. How long does it take to sound my horn and
flash
the lights? Depending on various
conditions, it can take three minutes or more
for the request to get through to your vehicle.
3. How do I turn off the horn and lights after I turn
them
on? If you are close enough to the
vehicle, you can use the key fob to turn off the
horn and lights by pushing the red Panic
button.
MULTIMEDIA 217
CONNECTED SERVICES STOLEN VEHICLE
A
SSISTANCE FAQS — IF EQUIPPED
1.
Can someone locate my vehicle?
To enhance
your privacy, and the privacy of others using
your vehicle, a stolen vehicle police report is
required for you to activate this service. You
must involve local law enforcement to have
SiriusXM Guardian™ locate your vehicle. We
may also locate the vehicle for other law
enforcement or government agencies,
subject to a valid court order telling SiriusXM
Guardian™ to do so. We will also provide the
service for FCA entities to locate a vehicle that
you have purchased through them.
2. How will I know if my vehicle is recovered?
Afte r
you provide the SiriusXM Guardian™
Customer Care agent with the stolen vehicle
report, the agent will work together with law
enforcement to try to locate your vehicle. If
your vehicle is recovered, you will be contacted
by law enforcement.
3. Can SiriusXM Guardian™ lower my insurance
rates
? Some insurance providers offer lower
rates on vehicles equipped with systems that
can deter auto theft. When shopping for
insurance, be sure to inform the insurance
provider of your SiriusXM Guardian™ connected
services subscription to find out if the insurance
provider can offer you a lower rate.
NOTE:
Neither FCA nor SiriusXM® are insurance
compan i
es, and SiriusXM Guardian™ is not an
insurance product. You are responsible for
obtaining insurance coverage for your vehicle and
yourself.
CONNECTED SERVICES REMOTE VEHICLE
S
TART FAQS
1.
How long does it take to remotely start my
vehicle?
Depending on various conditions, it
can take three minutes or more for the
request to get through to your vehicle.
2. Which is faster, my key fob or the Mobile App?
Your k
ey fob will remote start your vehicle
more quickly. However its range is limited. For
example, when you are leaving the stadium
after the game, you can use the Mobile App to
remote start your vehicle and have the inside
of your vehicle comfortable by the time you get
to it.
3. Will my vehicle be safe if I lose my wireless
devi c
e? People sometimes lose their wireless
devices, which is why security measures have
been engineered into the Mobile App. Asking
for your username, password and SiriusXM
Guardian™ Security PIN help to ensure that
nobody can start your vehicle if they happen to
find your device. 4.
Can someone drive off with my vehicle using
the A
pp? No. Driving your vehicle still requires
the keys to be in the vehicle. The Remote Start
feature simply starts the engine to warm up or
cool down the interior before you arrive.
5. Can I stop a vehicle that is being driven with
the c
ancel Remote Vehicle Start command?
No. If the vehicle is in motion, the cancel
Remote Vehicle Start button will not stop the
vehicle.
6. Why can’t all mobile devices use the Mobile
App? T
he Mobile App has been designed to
work on most devices with the Apple® and
Android™ operating systems. The capabilities
of these devices allow us to remotely
command your vehicle. Other operating
systems may be supported in the future.
CONNECTED SERVICES REMOTE HORN
& L
IGHTS FAQS
1.
How long does it take to sound my horn and
flash the lights?
Depending on various
conditions, it can take three minutes or more
for the request to get through to your vehicle.
2. Which is faster, my key fob or the Mobile App?
Your k
ey fob will sound the horn and flash the
lights quicker; however, its range is limited.
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218 MULTIMEDIA
3.How do I turn off the horn and lights after I turn
them on? If you are close enough to the
vehicle, you can use the key fob to turn off the
horn and lights by pressing the red Panic
button. Otherwise, Remote Horn & Lights will
continue for a maximum of three minutes.
4. Why can’t all mobile devices use the Mobile
App? T
he Mobile App has been designed to
work on most devices with the Apple® and
Android™ operating systems. The capabilities
of these devices allow us to remotely
command your vehicle. Other operating
systems may be supported in the future.
CONNECTED SERVICES ACCOUNT
FAQ
S — IF EQUIPPED
1.
How do I register for my SiriusXM Guardian™
account? There are three ways that you can
register your SiriusXM Guardian™ Account:
Push the ASSIST button. A call will be placed
to an agent who can assist in registering
your new account.
Press the Activate Services icon in the Apps
menu. Select the button to speak with an
agent, who can assist in registering your
new account.
Press the Activate Services icon in the Apps
menu. Enter your email on the touchscreen
and then follow the prompts from the
provided email. You will receive an email
with an activation link that will be good for
72 hours. Once you click the activation link,
you will be prompted to fill out your informa -
tion and accept Terms and Conditions.
Then,
you will be directed to the SiriusXM
Guardian™ home page to complete your
profile and demo the remote services.
2. Why do I need an email address? With
out an
email address, customers cannot register for
SiriusXM Guardian™. Customers need to
register so they can subscribe to receive
additional services and create a SiriusXM
Guardian™ Security PIN for remote command
requests.
3. How do I create a SiriusXM Guardian™ security
PIN? S
et up your SiriusXM Guardian™ Security
PIN during the registration process. The
SiriusXM Guardian™ Security PIN will be
required to authenticate you when accessing
your account via SiriusXM Guardian™ Call or
performing any remote services, such as
Remote Door Lock/Unlock, Remote Horn &
Lights, or Remote Vehicle Start. 4.
What if I forgot my SiriusXM Guardian™
secu r
ity PIN? If you’ve already activated
services and forgot your SiriusXM Guardian™
Security PIN, you can reset the PIN by selecting
Edit Profile on your Owner’s Site.
5. How do I update my SiriusXM Guardian™
paym e
nt account address? Your SiriusXM
Guardian™ Payment Account address can be
updated online, or by calling SiriusXM
Guardian™ Customer Care from ASSIST in your
vehicle. To update online: login to your Owner’s
Site, and select Edit Profile > SiriusXM
Guardian™ Payment Account.
6. How do I update my SiriusXM Guardian™
profi l
e? Your name, home address, phone
number, email address and SiriusXM
Guardian™ Security PIN can be updated online
on your Owner’s Site. Log in to your Owner’s
Site then select Edit Profile to edit your
personal information. Make your edits and
click Save.
7. Can I try features or packages before I buy
them ?
Your new vehicle purchase may have
come with an included trial period for certain
Apps and services.
MULTIMEDIA 219
8.Can I access every App and service while
driving? No, some applications and services
are not available while driving. For your own
safety, it is not possible to use some of the
touchscreen features while the vehicle is in
motion (e.g. key pad).
9. What happens when my subscription comes
up for
renewal? If you have added a credit card
to your account information, your subscription
will be automatically renewed for a term length
in accordance with the service plan that you
have selected at the then current subscription
rate and on every renewal date thereafter,
unless you cancel your subscription by calling
SiriusXM Guardian™ Care. If you have not
added a credit card to your account, SiriusXM
Guardian™ will send you an email or letter in
advance of your expiration date to remind you
that your subscription is ending soon.
10. How do I manage my SiriusXM Guardian™
notif i
cation preferences? Contact SiriusXM
Guardian™ Customer Care, or go to your
Owner’s Site and then update your
preferences on the SiriusXM Guardian™
customer web portal.
11. How do I purchase a subscription? Conta
ct
SiriusXM Guardian™ Customer Care by
pushing the ASSIST button on your rearview
mirror or overhead console. 12.
How do I update my credit card information?
Login t
o your Owner’s Site, and select Edit
Profile, then select SiriusXM Guardian™
Payment Account.
13. How do I find out how much longer I have on
my su
bscription? Contact SiriusXM Guardian™
Customer Care.
You also can visit your Owner’s Site and
choose a
subscription to view its expiration
date. When your subscription is about to ex -
pire, you will receive an email or letter of notifi -
cation.
14. Can I get a refund if I have not used the entire
subsc
ription? Prorated refunds are provided
from the date of cancellation for annual plans
or longer. Please see the Uconnect and
SiriusXM Guardian™ Terms & Conditions for
refunds related to billing plans of other lengths
and other circumstances.
15. Can I cancel a subscription before it expires?
Yes.
If you have an annual subscription, your
subscription will be canceled the day you
cancel. If you have a monthly subscription,
your subscription will be canceled on the last
day of the month in which you choose to
cancel. 16.
What should I do if I want to sell my vehicle?
Befor e
your vehicle is sold to a new owner,
you’ll want to remove your account
information. This process removes all personal
information, returns the Uconnect system to
its original factory settings, removes all
SiriusXM Guardian™ connected services and
account information. To remove your account
information from the Uconnect system,
contact SiriusXM Guardian™ Customer Care.
17. What if I forgot to remove my account
infor m
ation before I returned my lease vehicle
or sold it? Contact SiriusXM Guardian™
Customer Care.
18. What will happen if an operable LTE (voice/
data)
, 4G (data), or 5G (data) network
connection compatible with my device is
temporarily unavailable? The SOS Call and
ASSIST buttons will NOT function if you are not
connected to an operable LTE (voice/data) or
3G, 4G (data), 5G (data) network. Services that
required your smartphone only direct calls to
Roadside Assistance Call may be functioning if
you have an operable network.
5