214 MULTIMEDIA
1. Download the Amazon Alexa app on your
mobile device (Apple® or Android™).
2. Once in the app, tap MENU and go to SKILLS.
3. S ear
ch for
E n
ab
l
e.
4. Tap SAVE SETTINGS when prompted.
5. Link
the vehicle brand name to the
> Skill by tapping LINK ACCOUNT.
6. Log in using your Owner Account credentials. This
will be the same user name and password
you used when registering for SiriusXM
Guardian™ connected services. There will be
additional settings to confirm on the following
screen.
7. AUTHORIZE the account to return to the
You can now begin using the
on Alex
a!
Google Assistant — If Equipped
With the Google Assistant, you can get help and
keep tabs on your car. Google Assistant is available
across your devices, including Android™ phones,
iPhone® devices, or voice-activated speakers, like
Google Home. If you need assistance, ask Google
for help, or for a complete list of commands by
saying: “Hey Google, ask
with my car.” Here are a few examples of commands:
“Hey Google, ask
“Hey Google, ask
“Hey Google, ask
Chrysler Drive, Auburn Hills, Michigan to my
“Hey Google, ask
fuel level of my
To link your Uconnect account with Google
Assist
ant, follow these steps:
1. Download and install the Google Assistant app o
n your smart phone from the App
Store® or Google Play.
2. After installation, log in to the Google Assistant app w
ith your Gmail ID. Verify your account by
pressing the icon in the upper right-hand
corner.
3. Press the Discover button in the bottom left corner
of the screen. Enter the vehicle brand
name.
4. A prompt will appear to link your Uconnect accou n
t. Press “Link Uconnect to Google”.
5. Press “Sign In” and enter the email address and p
assword you created when you activated
SiriusXM Guardian™. There will be additional
settings to confirm on the following screen. 6. Lastly, press “Authorize” to complete the
linki
ng process.
Now, you can ask Google Assistant to help you:
Remotely start the engine, or cancel a remote
start
Send a destination to your vehicle’s built-in
Uconnect Navigation system
Monitor vehicle vitals, such as tire pressure, fuel
level and oil life
And more!
Family Drive Alerts — If Equipped
Description
Family Drive Alerts help promote safer driving and
give y
ou peace of mind when your loved ones are
out on the road. You can set boundary limits,
monitor driving speed, and pinpoint your vehicle’s
location any time, any place. Use the Mobile App to
set alerts:
Boundary Alert
Receive a notification the moment your vehicle
is dr i
ven either out of or into a geographic
boundary that you set.
Curfew Alert
Receive a notification when your car is being
drive n
outside of the curfew time.
MULTIMEDIA 215
Speed Alert
Receive a notification whenever your car
exceed
s a speed limit you set.
Valet Alert
Receive a notification if and when your vehicle is
driven
outside a quarter-mile radius of a valet
drop-off zone.
SmartWatch Integration — If Equipped
Description
SmartWatch Integration puts the Mobile App right
on your
Apple® Watch or Android™ Wear. To get
started, follow these steps:
1. Download the Mobile App from the App Store ®
or Google Play.
2. Log onto the app from your smartphone using the u
sername and password you created when
you first set up your account.
3. Make sure your watch and smartphone are conne c
ted through Bluetooth®.
4. The Mobile App should appear on your Smart
Watch.
Once the app is downloaded on your SmartWatch,
you can
enjoy these features:
Lock or unlock your vehicle by tapping the
remote lock button in the app and entering your
security PIN.
Remote start or stop your vehicle.
View important vehicle stats, such as fuel level,
vehicle location, tire pressure warning, and
more.
For help, refer to the Uconnect YouTube channel
for Sm a
rtWatch Integration.
MANAGE MY SIRIUSXM GUARDIAN™
A
CCOUNT
To manage your SiriusXM Guardian™ account,
press the ASSIST button in your vehicle, or call
SiriusXM Guardian™ Customer Care.
NOTE:
It is recommended, when selling your vehicle, or
turni n
g in your lease, to call SiriusXM Guardian™
Care to remove your personal data.
CONNECTED SERVICES FAQS
For additional information about SiriusXM
Guardian™, active subscribers can push the
ASSIST button (if equipped) and then select
SiriusXM Guardian™ Call on your in-vehicle
touchscreen to contact SiriusXM Guardian™. Your
call will be directed to a SiriusXM Guardian™ agent
or held in a queue until an agent is available. If you
do not have an active subscription, push the
ASSIST button and press the Activate button on the
touchscreen to activate services.
CONNECTED SERVICES SOS FAQS —
I
F EQUIPPED
1.
What happens if I accidentally push the SOS
Call button on the mirror or overhead console?
You have 10 seconds after pushing the SOS
Call button to cancel the call. To cancel the
call, either push the SOS Call button again, or
press the Cancel button on the in-vehicle
touchscreen.
2. What type of information is sent when I use the
SOS C
all button from my vehicle? Certain
vehicle information, such as make and model,
is transmitted along with the last known GPS
location.
3. When could I use the SOS Call button? You c
an
use the SOS Call button to make a call if you or
someone else needs emergency assistance.
CONNECTED SERVICES REMOTE DOOR
L
OCK/UNLOCK FAQS
1.
How long does it take to unlock or lock the
door?
Depending on various conditions, it can
take up to three minutes or more for the
request to get to your vehicle.
2. Which is faster, my key fob or the Mobile App?
Your k
ey fob will lock/unlock the door more
quickly, however its range is limited and your
Mobile App comes in handy for these and
other situations.
5
216 MULTIMEDIA
3.Will my vehicle be safe if I lose my device?
People sometimes lose their mobile devices,
which is why security measures have been
engineered into the Mobile App. Asking for
your username, password and SiriusXM
Guardian™ Security PIN are required for the
activation of Remote services through your
mobile device. It is your responsibility to
protect your passwords and PINs.
4. Why can’t all mobile devices use the Mobile
App? T
he Mobile App is compatible with most
devices with the Apple® and Android™
operating systems. The capabilities of these
devices allow us to remotely command your
vehicle. Other operating systems may be
supported in the future.
5. Why is the Mobile App running slow? The
M
obile App relies on a mobile network
connection from your device to send
commands to your vehicle which must have an
operable LTE (voice/data) or 3G, 4G (data), or
5G (data) network connection. If either your
device or your vehicle is in an area with below
average coverage, it may take longer to log in
and send commands.
CONNECTED SERVICES ROADSIDE
A
SSISTANCE FAQS
1.
What is the phone number for roadside
assistance call? The phone number is:
US: 1-800-521-2779
Canada: 1-800-363-4869
2. I
f I am subscribed to SiriusXM Guardian™,
d oe
s
i
t cover towing or other expenses
incurred by using roadside assistance? No,
however your new vehicle may include
Roadside Assistance Call services.
CONNECTED SERVICES SEND & GO
FAQ
S — IF EQUIPPED
1.
How long does it take to send the route and
destination to my vehicle?
Depending on
various conditions, it can take up to three
minutes for the request to get through to your
vehicle.
2. Can I cancel a route I sent to my vehicle? Yes,
once you enter your vehicle, and start the
engine, the pop-up message stating that you
have a new route will appear. There is an exit
button on the pop-up that will cancel the route
if selected. 3.
Can I select a different route than the most
rece n
t one I sent to my vehicle? Yes, once you
enter the vehicle, and start the engine, the
pop-up message offers a “Locations” option.
Once “Locations” is selected, you can choose
from a list of recently sent destinations.
CONNECTED SERVICES VEHICLE FINDER
FAQ
S
1.
Can someone else locate my vehicle?
Your
vehicle may be located by anyone who has
your PIN and access to your account. It is your
responsibility to guard your PIN accordingly.
See the Uconnect and SiriusXM Guardian™
terms of service for more information.
2. How long does it take to sound my horn and
flash
the lights? Depending on various
conditions, it can take three minutes or more
for the request to get through to your vehicle.
3. How do I turn off the horn and lights after I turn
them
on? If you are close enough to the
vehicle, you can use the key fob to turn off the
horn and lights by pushing the red Panic
button.
218 MULTIMEDIA
3.How do I turn off the horn and lights after I turn
them on? If you are close enough to the
vehicle, you can use the key fob to turn off the
horn and lights by pressing the red Panic
button. Otherwise, Remote Horn & Lights will
continue for a maximum of three minutes.
4. Why can’t all mobile devices use the Mobile
App? T
he Mobile App has been designed to
work on most devices with the Apple® and
Android™ operating systems. The capabilities
of these devices allow us to remotely
command your vehicle. Other operating
systems may be supported in the future.
CONNECTED SERVICES ACCOUNT
FAQ
S — IF EQUIPPED
1.
How do I register for my SiriusXM Guardian™
account? There are three ways that you can
register your SiriusXM Guardian™ Account:
Push the ASSIST button. A call will be placed
to an agent who can assist in registering
your new account.
Press the Activate Services icon in the Apps
menu. Select the button to speak with an
agent, who can assist in registering your
new account.
Press the Activate Services icon in the Apps
menu. Enter your email on the touchscreen
and then follow the prompts from the
provided email. You will receive an email
with an activation link that will be good for
72 hours. Once you click the activation link,
you will be prompted to fill out your informa -
tion and accept Terms and Conditions.
Then,
you will be directed to the SiriusXM
Guardian™ home page to complete your
profile and demo the remote services.
2. Why do I need an email address? With
out an
email address, customers cannot register for
SiriusXM Guardian™. Customers need to
register so they can subscribe to receive
additional services and create a SiriusXM
Guardian™ Security PIN for remote command
requests.
3. How do I create a SiriusXM Guardian™ security
PIN? S
et up your SiriusXM Guardian™ Security
PIN during the registration process. The
SiriusXM Guardian™ Security PIN will be
required to authenticate you when accessing
your account via SiriusXM Guardian™ Call or
performing any remote services, such as
Remote Door Lock/Unlock, Remote Horn &
Lights, or Remote Vehicle Start. 4.
What if I forgot my SiriusXM Guardian™
secu r
ity PIN? If you’ve already activated
services and forgot your SiriusXM Guardian™
Security PIN, you can reset the PIN by selecting
Edit Profile on your Owner’s Site.
5. How do I update my SiriusXM Guardian™
paym e
nt account address? Your SiriusXM
Guardian™ Payment Account address can be
updated online, or by calling SiriusXM
Guardian™ Customer Care from ASSIST in your
vehicle. To update online: login to your Owner’s
Site, and select Edit Profile > SiriusXM
Guardian™ Payment Account.
6. How do I update my SiriusXM Guardian™
profi l
e? Your name, home address, phone
number, email address and SiriusXM
Guardian™ Security PIN can be updated online
on your Owner’s Site. Log in to your Owner’s
Site then select Edit Profile to edit your
personal information. Make your edits and
click Save.
7. Can I try features or packages before I buy
them ?
Your new vehicle purchase may have
come with an included trial period for certain
Apps and services.
MULTIMEDIA 219
8.Can I access every App and service while
driving? No, some applications and services
are not available while driving. For your own
safety, it is not possible to use some of the
touchscreen features while the vehicle is in
motion (e.g. key pad).
9. What happens when my subscription comes
up for
renewal? If you have added a credit card
to your account information, your subscription
will be automatically renewed for a term length
in accordance with the service plan that you
have selected at the then current subscription
rate and on every renewal date thereafter,
unless you cancel your subscription by calling
SiriusXM Guardian™ Care. If you have not
added a credit card to your account, SiriusXM
Guardian™ will send you an email or letter in
advance of your expiration date to remind you
that your subscription is ending soon.
10. How do I manage my SiriusXM Guardian™
notif i
cation preferences? Contact SiriusXM
Guardian™ Customer Care, or go to your
Owner’s Site and then update your
preferences on the SiriusXM Guardian™
customer web portal.
11. How do I purchase a subscription? Conta
ct
SiriusXM Guardian™ Customer Care by
pushing the ASSIST button on your rearview
mirror or overhead console. 12.
How do I update my credit card information?
Login t
o your Owner’s Site, and select Edit
Profile, then select SiriusXM Guardian™
Payment Account.
13. How do I find out how much longer I have on
my su
bscription? Contact SiriusXM Guardian™
Customer Care.
You also can visit your Owner’s Site and
choose a
subscription to view its expiration
date. When your subscription is about to ex -
pire, you will receive an email or letter of notifi -
cation.
14. Can I get a refund if I have not used the entire
subsc
ription? Prorated refunds are provided
from the date of cancellation for annual plans
or longer. Please see the Uconnect and
SiriusXM Guardian™ Terms & Conditions for
refunds related to billing plans of other lengths
and other circumstances.
15. Can I cancel a subscription before it expires?
Yes.
If you have an annual subscription, your
subscription will be canceled the day you
cancel. If you have a monthly subscription,
your subscription will be canceled on the last
day of the month in which you choose to
cancel. 16.
What should I do if I want to sell my vehicle?
Befor e
your vehicle is sold to a new owner,
you’ll want to remove your account
information. This process removes all personal
information, returns the Uconnect system to
its original factory settings, removes all
SiriusXM Guardian™ connected services and
account information. To remove your account
information from the Uconnect system,
contact SiriusXM Guardian™ Customer Care.
17. What if I forgot to remove my account
infor m
ation before I returned my lease vehicle
or sold it? Contact SiriusXM Guardian™
Customer Care.
18. What will happen if an operable LTE (voice/
data)
, 4G (data), or 5G (data) network
connection compatible with my device is
temporarily unavailable? The SOS Call and
ASSIST buttons will NOT function if you are not
connected to an operable LTE (voice/data) or
3G, 4G (data), 5G (data) network. Services that
required your smartphone only direct calls to
Roadside Assistance Call may be functioning if
you have an operable network.
5
220 MULTIMEDIA
DATA COLLECTION & PRIVACY
The Uconnect system collects and transmits data
which may include information about your vehicle,
your vehicle’s health and performance, your
vehicle’s location, your utilization of the features in
your vehicle, and other data. The collection, use
and sharing of this information is required to
provide the SiriusXM Guardian™ connected
services and is further described by the Uconnect
Privacy Policy, which can be found at
www.driveuconnect.com/connectedservices/
privacy.html (US Residents) or
www.driveuconnect.ca (Canadian Residents). This
information may be collected by SiriusXM®
C onnec t
ed Vehicle Services Inc. and shared with
FCA US LLC for the purposes stated in the
Uconnect Privacy Policy. Vehicle health and
diagnostic information including location data may
be used by Uconnect to provide a Vehicle Health
Report to you.
Even if you cancel your SiriusXM Guardian™
subsc r
iption, this vehicle diagnostic health
information, including location data, may still be
transmitted from your vehicle and you may still
have a Vehicle Health Report sent to you. Use of any of the Connected Services including
Siriu
s
XM Guardian™ is deemed to be your consent
to the collection, use and disclosure of this
information in accordance with the Uconnect
Privacy Policy. If you do not want this information to
be collected, used, or shared, you must cancel your
Uconnect services in their entirety by contacting us
as referenced in the Uconnect Privacy Policy.
RADIO OPERATION AND MOBILE PHONES
Under certain conditions, the mobile phone being
on in your vehicle can cause erratic or noisy
performance from your radio. This condition may
be lessened or eliminated by repositioning the
mobile phone within the vehicle. This condition is
not harmful to the radio. If your radio performance
does not satisfactorily improve from repositioning
the mobile phone, it is recommended that the
volume be turned down or off during mobile phone
operation when not using the Uconnect system.
REGULATORY AND SAFETY
I
NFORMATION
US/CANADA
Exposure to Radio Frequency Radiation
The radiated output power of the internal wireless
r adio i
s far below the FCC and IC radio frequency
exposure limits. Nevertheless, the wireless radio
will be used in such a manner that the radio is 8 in
(20 c m
) or further from the human body.
The internal wireless radio operates within
guidel
ines found in radio frequency safety
standards and recommendations, which reflect
the consensus of the scientific community.
The radio manufacturer believes the internal
wirele
ss radio is safe for use by consumers. The
level of energy emitted is far less than the
electromagnetic energy emitted by wireless
devices such as mobile phones. However, the use
of wireless radios may be restricted in some
situations or environments, such as aboard
airplanes. If you are unsure of restrictions, you are
encouraged to ask for authorization before turning
on the wireless radio Ú page 349.
346
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by the
warranty. Discuss additional charges with the
service manager. Keep a maintenance log of your
vehicle's service history. This can often provide a
clue to the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an
accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the items
in order of priority. At many authorized dealers, you
may obtain a rental vehicle (additional charges
may apply). If you need a rental, it is advisable to
make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized
deale r
. We strongly recommend that you take the
vehicle to an authorized dealer. They know your
vehicle the best, and are most concerned that you
get prompt and high quality service. FCA US LLC's
authorized dealers have the facilities,
factory-trained technicians, special tools, and the
latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
deale r
’s service manager first. If for some reason
you are still not satisfied, talk to the general
manager or owner of the authorized dealer. They
want to know if you need assistance. If an authorized
dealer is unable to resolve the concern, you may
contact FCA US LLC's Customer Assistance center.
Any communication to FCA US LLC's customer
cente r
should include the following information:
Owner's name and address
Owner's telephone number (home, mobile, and
office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
FCA U S LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (877) 426-5337
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English /
(800) 387-9983 French
MEXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: (800) 505-1300
Outside Mexico City: +(52) 55 50817568
CUSTOMER ASSISTANCE 347
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (877) 426-5337
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing difficulties,
FCA US LLC has installed special Telecommu -
nication Devices for the Deaf (TDD) equipment at
its cu
stomer center. Any hearing or speech
impaired customer, who has access to a TDD or a
conventional teletypewriter (TTY) in the United
States, can communicate with FCA US LLC by
dialing 1-800-380-2479.
Canadian residents with hearing difficulties that
requir
e assistance can use the special needs relay
service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice callers,
dial 1-800-855-0511 to connect with a Bell Relay
Service operator.
SERVICE CONTRACT
You may have purchased a service contract for a
vehicle to help protect you from the high cost of
unexpected repairs after the manufacturer's New
Vehicle Limited Warranty expires. The Mopar®
Vehicle Protection plans are the ONLY vehicle
extended protection plans authorized, endorsed
and backed by FCA US LLC to provide additional
protection beyond your vehicle’s warranty. If you
purchased a Mopar® Vehicle Protection Plan, you
will receive Plan Provisions and an Owner
Identification Card in the mail within three weeks
of the vehicle delivery date. If you have any
questions about the service contract, call FCA US
LLC's Service Contract National Customer Hotline
at 1-800-521-9922 (Canadian residents, call
(800) 465-2001 English / (800) 387-9983
French).
FCA US LLC is not responsible for any service
contra c
t you may have purchased from another
manufacturer. If you require service after the FCA
US LLC New Vehicle Limited Warranty expires,
please refer to the contract documents, and
contact the person listed in those documents.
We appreciate that you have made a major
inves t
ment when you purchased the vehicle. An
authorized dealer has also made a major
investment in facilities, tools, and training to
assure that you are absolutely delighted with the
ownership experience.
WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable to
this vehicle and market. Refer to www.mopar.com/
om for further information.
See the Warranty Information for the terms and
p rovisi
ons of FCA Canada Inc. warranties
applicable to this vehicle and market.
Use this QR code to access your
digital experience.
WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit, chemicals
known to the State of California to cause cancer
and birth defects, or other reproductive harm. In
addition, certain fluids contained in vehicles and
certain products of component wear contain, or
emit, chemicals known to the State of California
to cause cancer and birth defects, or other
reproductive harm.
10