
274MULTIMEDIA
CONNECTED SERVICES REMOTE VEHICLE
S
TART FAQS
1.
How long does it take to remotely start my
vehicle?
Depending on various conditions, it
can take three minutes or more for the
request to get through to your vehicle.
2. Which is faster, my key fob or the Vehicle
Branded App? Your key fob will remote start
your vehicle more quickly. However its range is
limited. For example, when you are leaving the
stadium after the game, you can use the
Vehicle Branded App to remote start your
vehicle and have the inside of your vehicle
comfortable by the time you get to it.
3. Will my vehicle be safe if I lose my wireless
device? People sometimes lose their wireless
devices, which is why security measures have
been engineered into the Vehicle Branded
App. Asking for your username, password and
SiriusXM Guardian™ Security PIN help to
ensure that nobody can start your vehicle if
they happen to find your device.
4. Can someone drive off with my vehicle using
the App? No. Driving your vehicle still requires
the keys to be in the vehicle. The Remote Start
feature simply starts the engine to warm up or
cool down the interior before you arrive. 5.
Can I stop a vehicle that is being driven with
the cancel Remote Vehicle Start command?
No. If the vehicle is in motion, the cancel
Remote Vehicle Start button will not stop the
vehicle.
6. Why can’t all mobile devices use the Vehicle
Branded App? The Vehicle Branded App has
been designed to work on most devices with
the Apple® and Android™ operating systems.
The capabilities of these devices allow us to
remotely command your vehicle. Other
operating systems may be supported in the
future.
CONNECTED SERVICES REMOTE HORN
& L
IGHTS FAQS
1.
How long does it take to sound my horn and
flash the lights?
Depending on various
conditions, it can take three minutes or more
for the request to get through to your vehicle.
2. Which is faster, my key fob or the Vehicle
Branded App? Your key fob will sound the horn
and flash the lights quicker; however, its range
is limited.
3. How do I turn off the horn and lights after I turn
them on? If you are close enough to the
vehicle, you can use the key fob to turn off the
horn and lights by pressing the red Panic button. Otherwise, Remote Horn & Lights will
continue for a maximum of three minutes.
4. Why can’t all mobile devices use the Vehicle
Branded App? The Vehicle Branded App has
been designed to work on most devices with
the Apple® and Android™ operating systems.
The capabilities of these devices allow us to
remotely command your vehicle. Other
operating systems may be supported in the
future.
CONNECTED SERVICES ACCOUNT
FAQS — IF EQUIPPED
1.
How do I register for my SiriusXM Guardian™
account? There are three ways that you can
register your SiriusXM Guardian™ Account:
Push the ASSIST button. A call will be placed
to an agent who can assist in registering
your new account.
Press the Activate Services icon in the Apps
menu. Select the button to speak with an
agent, who can assist in registering your
new account.
Press the Activate Services icon in the Apps
menu. Enter your email on the touchscreen
and then follow the prompts from the
provided email. You will receive an email
with an activation link that will be good for
72 hours. Once you click the activation link,
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you will be prompted to fill out your informa -
tion and accept Terms and Conditions.
Then, you will be directed to the SiriusXM
Guardian™ home page to complete your
profile and demo the remote services.
2. Why do I need an email address? Without an
email address, customers cannot register for
SiriusXM Guardian™. Customers need to
register so they can subscribe to receive
additional services and create a SiriusXM
Guardian™ Security PIN for remote command
requests.
3. How do I create a SiriusXM Guardian™ security
PIN? Set up your SiriusXM Guardian™ Security
PIN during the registration process. The
SiriusXM Guardian™ Security PIN will be
required to authenticate you when accessing
your account via SiriusXM Guardian™ Call or
performing any remote services, such as
Remote Door Lock/Unlock, Remote Horn &
Lights, or Remote Vehicle Start.
4. What if I forgot my SiriusXM Guardian™
security PIN? If you’ve already activated
services and forgot your SiriusXM Guardian™
Security PIN, you can reset the PIN by selecting
Edit Profile on your Owner’s Site.
5. How do I update my SiriusXM Guardian™
payment account address? Your SiriusXM
Guardian™ Payment Account address can be
updated online, or by calling SiriusXM Guardian™ Customer Care from ASSIST in your
vehicle. To update online: login to your Owner’s
Site, and select Edit Profile > SiriusXM
Guardian™ Payment Account.
6. How do I update my SiriusXM Guardian™
profile? Your name, home address, phone
number, email address and SiriusXM
Guardian™ Security PIN can be updated online
on your Owner’s Site. Log in to your Owner’s
Site then select Edit Profile to edit your
personal information. Make your edits and
click Save.
7. Can I try features or packages before I buy
them? Your new vehicle purchase may have
come with an included trial period for certain
Apps and services.
8. Can I access every App and service while
driving? No, some applications and services
are not available while driving. For your own
safety, it is not possible to use some of the
touchscreen features while the vehicle is in
motion (e.g. key pad).
9. What happens when my subscription comes
up for renewal? If you have added a credit card
to your account information, your subscription
will be automatically renewed for a term length
in accordance with the service plan that you
have selected at the then current subscription
rate and on every renewal date thereafter,
unless you cancel your subscription by calling SiriusXM Guardian™ Care. If you have not
added a credit card to your account, SiriusXM
Guardian™ will send you an email or letter in
advance of your expiration date to remind you
that your subscription is ending soon.
10. How do I manage my SiriusXM Guardian™
notification preferences? Contact SiriusXM
Guardian™ Customer Care, or go to your
Owner’s Site and then update your
preferences on the SiriusXM Guardian™
customer web portal.
11. How do I purchase a subscription? Contact
SiriusXM Guardian™ Customer Care by
pushing the ASSIST button on your rearview
mirror or overhead console.
12. How do I update my credit card information?
Login to your Owner’s Site, and select Edit
Profile, then select SiriusXM Guardian™
Payment Account.
13. How do I find out how much longer I have on
my subscription? Contact SiriusXM Guardian™
Customer Care.
You also can visit your Owner’s Site and
choose a subscription to view its expiration
date. When your subscription is about to ex -
pire, you will receive an email or letter of notifi -
cation.
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276MULTIMEDIA
14. Can I get a refund if I have not used the entire
subscription? Prorated refunds are provided
from the date of cancellation for annual plans
or longer. Please see the Uconnect and
SiriusXM Guardian™ Terms & Conditions for
refunds related to billing plans of other lengths
and other circumstances.
15. Can I cancel a subscription before it expires?
Yes. If you have an annual subscription, your
subscription will be canceled the day you
cancel. If you have a monthly subscription,
your subscription will be canceled on the last
day of the month in which you choose to
cancel.
16. What should I do if I want to sell my vehicle?
Before your vehicle is sold to a new owner,
you’ll want to remove your account
information. This process removes all personal
information, returns the Uconnect system to
its original factory settings, removes all
SiriusXM Guardian™ connected services and
account information. To remove your account
information from the Uconnect system,
contact SiriusXM Guardian™ Customer Care.
17. What if I forgot to remove my account
information before I returned my lease vehicle
or sold it? Contact SiriusXM Guardian™
Customer Care. 18.
What will happen if an operable LTE (voice/
data), 4G (data), or 5G (data) network
connection compatible with my device is
temporarily unavailable? The SOS Call and
ASSIST buttons will NOT function if you are not
connected to an operable LTE (voice/data) or
4G (data), 5G (data) network. Services that
required your smartphone only direct calls to
Roadside Assistance Call may be functioning if
you have an operable network.
DATA COLLECTION & PRIVACY
The Uconnect system collects and transmits data
which may include information about your vehicle,
your vehicle’s health and performance, your
vehicle’s location, your utilization of the features in
your vehicle, and other data. The collection, use
and sharing of this information is required to
provide the SiriusXM Guardian™ connected
services and is further described by the Uconnect
Privacy Policy, which can be found at
www.driveuconnect.com/connectedservices/
privacy.html (US Residents) or
www.driveuconnect.ca (Canadian Residents). This
information may be collected by SiriusXM®
Connected Vehicle Services Inc. and shared with
FCA US LLC for the purposes stated in the
Uconnect Privacy Policy. Vehicle health and diagnostic information including location data may
be used by Uconnect to provide a Vehicle Health
Report to you.
Even if you cancel your SiriusXM Guardian™
subscription, this vehicle diagnostic health
information, including location data, may still be
transmitted from your vehicle and you may still
have a Vehicle Health Report sent to you.
Use of any of the connected services including
SiriusXM Guardian™ is deemed to be your consent
to the collection, use and disclosure of this
information in accordance with the Uconnect
Privacy Policy. If you do not want this information to
be collected, used, or shared, you must cancel your
Uconnect services in their entirety by contacting us
as referenced in the Uconnect Privacy Policy.
RADIO OPERATION AND MOBILE PHONES
Under certain conditions, the mobile phone being
on in your vehicle can cause erratic or noisy
performance from your radio. This condition may
be lessened or eliminated by repositioning the
mobile phone within the vehicle. This condition is
not harmful to the radio. If your radio performance
does not satisfactorily improve from repositioning
the mobile phone, it is recommended that the
volume be turned down or off during mobile phone
operation when not using the Uconnect system.
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332
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS
The Hazard Warning Flashers button is located on
the instrument panel below the climate controls.
Hazard Warning Flashers Button
Push the button to turn on the Hazard Warning
Flashers. When the button is activated, all
directional turn signals will flash on and off to warn
oncoming traffic of an emergency. Push the button
a second time to turn off the Hazard Warning
Flashers.
This is an emergency warning system and it should
not be used when the vehicle is in motion. Use only
when your vehicle is disabled or creating a safety
hazard warning for other motorists. When you must leave the vehicle to seek
assistance, the Hazard Warning Flashers will
continue to operate even though the ignition is
placed in the OFF position.
NOTE:With extended use the Hazard Warning Flashers
may wear down your battery.
ASSIST AND SOS SYSTEM — IF EQUIPPED
Assist And SOS Buttons
If equipped, the overhead console contains an
ASSIST and an SOS button.
NOTE:
Your vehicle may be transmitting data as autho
-
rized by the subscriber Ú page 432.
The ASSIST and SOS buttons will only function if
you are connected to an operable LTE (voice/
data) or 4G (data) network, which comes as a
built-in function. These and other connected
services will only be operable if your SiriusXM
Guardian™ service is active and you are
connected to an operable LTE (voice/data) or
4G (data) network.
1 — Assist Button
2 — SOS Button
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.
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IN CASE OF EMERGENCY333
(Continued)
ASSIST Call
The ASSIST button is used to automatically
connect you to any one of the following support
centers:
Roadside Assistance – If you get a flat tire, or
need a tow, just push the ASSIST button and
you’ll be connected to someone who can help.
Roadside Assistance will know what vehicle
you’re driving and its location. Additional fees
may apply for roadside assistance.
SiriusXM Guardian™ Customer Care – In-vehicle
support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all
other vehicle issues.
Uconnect Customer Care - Total support for
Radio, Phone and NAV issues.
SOS Call
1. Push the SOS Call button on the overhead console.
NOTE:In case the SOS Call button is pushed in error,
there will be a 10 second delay before the SOS Call
system initiates a call to an SOS operator. To
cancel the SOS Call connection, push the SOS call
button on the overhead console or press the
cancellation button on the Device Screen. Termi -
nation of the SOS Call will turn off the green LED
light on the overhead console. 2. The LED light located within the ASSIST and
SOS buttons on the overhead console will turn
green once a connection to an SOS operator
has been made.
3. Once a connection between the vehicle and an SOS operator is made, the SOS Call system
may transmit the following important vehicle
information to an SOS operator:
Indication that the occupant placed an SOS
Call.
The vehicle brand.
The last known GPS coordinates of the
vehicle.
4. You should be able to speak with the SOS operator through the vehicle audio system to
determine if additional help is needed.
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Once a connection is made between the
vehicle’s SOS Call system and the SOS oper -
ator, the SOS operator may be able to open
a voice connection with the vehicle to deter -
mine if additional help is needed. Once the
SOS operator opens a voice connection with
the vehicle’s SOS Call system, the operator
should be able to speak with the vehicle
occupants, and hear sounds occurring in
the vehicle. The vehicle’s SOS Call system
will attempt to remain connected with the
SOS operator until the SOS operator termi-
nates the connection.
5. The SOS operator may attempt to contact appropriate emergency responders and
provide them with important vehicle
information and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous road
conditions or location), do not wait for voice
contact from an Emergency Services Agent. All
occupants should exit the vehicle immediately
and move to a safe location.
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Rear Cargo Area Utility Rails
.......................... 111Rear Cross Path............................................. 290Rear Door Removal
S
................................... 32Rear ParkSense System................................ 184Rear Seats, Stadium Position.......................... 46Recreational Towing...................................... 205Shifting Into Transfer Case Neutral (N)..... 206Shifting Out Of Transfer Case Neutral (N).. 207Reformulated Gasoline.................................. 419Refrigerant.................................................... 373Registering SiriusXM Guardian...................... 259Release, Hood............................................... 109Reminder, Seat Belt...................................... 300Remote Control Starting System........................................... 20Remote Features, Door Lock/Unlock.. 265, 272Remote Features, Horn And Lights................266Remote Features, Starting.................. 265, 274Remote Keyless EntryArm The Alarm............................................. 23Disarm The Alarm........................................ 23Programming Additional Key Fobs.............. 17Remote Sound System (Radio) Control......... 233Remote Start (Diesel)...................................... 22Remote Start (Gas).......................................... 20Remote StartingExit Remote Start Mode.............................. 21Uconnect Customer Programmable Features.................................................. 21Uconnect Settings....................................... 21
Remote Starting System........................... 20, 22Removable Doors..................................... 28, 32Front............................................................ 28Rear............................................................. 32Removing The Hard Top
S
............................ 98Removing The Soft Top
S
............................. 92Replacement Bulbs...................................... 392Replacement Keys........................................... 17Replacement Tires........................................ 404Reporting Safety Defects.............................. 431Restraints, Child........................................... 318Restraints, Head.............................................. 48Roadside Assistance............................ 266, 272Roll Over Warning............................................ 10Roof Type Carrier.......................................... 115Rotation, Tires.............................................. 409
S
Safety........................................................... 232Safety Checks Inside Vehicle........................ 329Safety Checks Outside Vehicle..................... 330Safety Defects, Reporting............................. 431Safety Features............................................. 232Safety Information, Tire................................ 395Safety Tips.................................................... 328Safety, Exhaust Gas...................................... 331Satellite Radio.............................................. 235Saved Radio Stations................................... 240Schedule, Maintenance....................... 353, 357Seat Belt Reminder....................................... 134
Seat Belts............................................ 300, 329Adjustable Shoulder Belt.......................... 303Adjustable Upper Shoulder Anchorage..... 303Adjustable Upper Shoulder Belt Anchorage............................................ 303Automatic Locking Retractor (ALR)........... 304Child Restraints........................................ 318Energy Management Feature................... 304Extender................................................... 304Front Seat........................................ 300, 302Inspection................................................. 329Lap/Shoulder Belt Operation.................... 302Lap/Shoulder Belt Untwisting................... 303Lap/Shoulder Belts................................... 300Operating Instructions.............................. 302Pregnant Women...................................... 304Pretensioners........................................... 304Rear Seat.................................................. 300Reminder...................... 134, 140, 141, 300Seat Belt Extender.................................... 304Seat Belt Pretensioner.............................. 304Untwisting Procedure................................ 303Seat Belts Maintenance................................ 416Seats................................................................43Adjustment..................................................43Heated.........................................................47Height Adjustment.......................................44Rear Folding................................................43Tilting...........................................................43
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441
Security Alarm
................................................. 23Arm The System.......................................... 23Disarm The System..................................... 23Selec - Speed Control.......................... 141, 285Selection Of Coolant (Antifreeze)...................424Send & Go........................................... 267, 273Sentry Key (Immobilizer).................................. 17Sentry Key Replacement................................. 17Service Assistance......................................... 428Service Contract............................................ 430Service Manuals............................................ 431Settings, Audio.............................................. 240Shifting.......................................................... 155Automatic Transmission.................. 155, 157Manual Transmission................................ 153Transfer Case, Shifting Into Transfer Case Neutral (N)......................... 139, 206Transfer Case, Shifting Out OfTransfer Case Neutral (N)........... 139, 207Shoulder Belts............................................... 300Side Step Removal........................................ 207Signals, Turn............................... 330, 394, 395Sirius Satellite Radio..................................... 235Favorites................................................... 238Replay....................................................... 237SiriusXM Satellite RadioBrowse in SXM.......................................... 238Favorites................................................... 238Replay....................................................... 237Smart Watch.................................................. 271
Snow Chains (Tire Chains)............................ 408Snow Tires.................................................... 406Soft Top.................................................... 82, 88Soft Top Windows............................................ 88SOS Call............................................... 261, 272Spare Tires................................. 338, 406, 407SpecificationsFuel (Gasoline)......................................... 424Oil............................................................. 424Speed ControlCancel...................................................... 175Resume.................................................... 175Speed Control (Cruise Control)..................... 173Starting................................................ 144, 147Automatic Transmission.................. 144, 148Button......................................................... 18Cold Weather............................................ 146Engine Block Heater................................. 148Engine Fails To Start................................. 147Manual Transmission............................... 144Remote........................................................ 20Starting And Operating.................................. 144Starting Procedures............................. 144, 147Starting Procedures (Diesel Engines).. 139, 147Steering........................................................... 42Power.............................................. 133, 168Tilt Column.................................................. 42Wheel, Heated............................................. 42Wheel, Tilt.................................................... 42
Steering WheelVoice Recognition........................................50Steering Wheel Audio Controls...................... 233Steering Wheel Mounted Sound System....... 233Stolen Vehicle Assistance.................... 268, 273Stop/Start......................... 137, 140, 169, 171Storage..................................................... 68, 88Behind Rear Seat........................................70Storage, Vehicle..................................... 67, 411Store Radio Presets...................................... 240Storing Your Vehicle...................................... 411Stuck, Freeing............................................... 349Sunrider® For Hard Top................................ 101Sway Bar DisconnectElectronic......................................... 139, 166Sway Control, Trailer..................................... 286Synthetic Engine Oil...................................... 366System, Remote Starting.................................20
T
Tailgate......................................................... 110Telescoping Steering Column...........................42Temperature Control, Automatic (ATC).............67Three-Position Tailgate.................................. 110Tilt Steering Column.........................................42Tire And Loading Information Placard........... 400Tire Markings................................................ 396Tire Safety Information.................................. 395Tire Types...................................................... 405
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