INFINITI CUSTOMER CARE PROGRAM
INFINITI CARES ...
Both INFINITI and your INFINITI retailer are dedicated to serving all your automotive needs. Your satisfaction with your vehicle and your
INFINITI retailer are our primary concerns. Your INFINITI retailer is always available to assist you with all your automobile sales and service
needs.
However, if there is something that your
INFINITI retailer cannot assist you with or
you would like to provide INFINITI directly
with comments or questions, please contact
our (INFINITI’s) Consumer Affairs Depart-
ment using our toll-free number:For U.S. customers1-800-662-6200
For Canadian customers 1-800-361-4792
The Consumer Affairs Department will ask
for the following information:
. Your name, address, and telephone num-
ber
. Vehicle identification number (on dash
panel)
. Date of purchase
. Current odometer reading
. Your INFINITI retailer’s name
. Your comments or questions
OR You can write to INFINITI with the informa-
tion on the left at:
For U.S. customersINFINITI Division
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
or via e-mail at:
[email protected]
For Canadian customers INFINITI Division
Nissan Canada Inc.
5290 Orbitor Drive
Mississauga, Ontario L4W 4Z5
or via e-mail at:
information.centre@nissancanada.
com If you prefer, visit us at:
www.InfinitiUSA.com (for U.S. customers)
or
www.Infiniti.ca (for Canadian customers)
We appreciate your interest in INFINITI and
thank you for buying a quality INFINITI
vehicle.
Illustrated table of contents0
Safety — seats, seat belts and supplemental restraint
system1
Instruments and controls
Pre-driving checks and adjustments
Monitor, climate, audio, phone and voice recognition
systems
Starting and driving
In case of emergency
Appearance and care
Do-it-yourself
Maintenance and schedules
Technical and consumer information
2
3
4
5
6
7
8
9
10
Table of
Contents
11Index
0-8Illustrated table of contents
WAA0354X
1. Power liftgate switch (if so equipped)(P.3-22)
2. Heated steering wheel switch (P.2-53)
3. Instrument brightness control switch (P.2-51) 4. TRIP/RESET switch for twin trip od-
ometer (P.2-7)
5. Headlight, fog light and turn signal switch
— Headlight (P.2-44)
— Turn signal (P.2-52) — Fog light (P.2-52)
6. Steering-wheel-mounted controls (left side)
— Audio control steering switch (See
INFINITI InTouch
®Owner’s Manual.)
— Vehicle information display control
(P. 2-21)
— Trip computer switch (P.2-35)
7. Wiper and washer switch (P.2-40)
8. Steering-wheel-mounted controls (right side)
— Cruise control system (if so
equipped) (P.5-62)
— Intelligent Cruise Control (ICC) sys-
tem (if so equipped) (P.5-64)
— Lane Departure Prevention (LDP)
system (if so equipped) (P.5-27)
— Distance Control Assist (DCA) sys-
tem (if so equipped) (P.5-85)
— Blind Spot Intervention
®(BSI) sys-
tem (if so equipped) (P.5-42)
— Hands-Free Phone System switch
(See INFINITI InTouch
®Owner’s Man-
ual.)
9. Shift lever (P.5-17)
10. Four-Wheel Drive (4WD) shift switch (if so equipped) (P.5-116)/SNOW
mode switch (P.2-57)/TOW mode
switch (P.2-58)/Vehicle Dynamic Con-
COCKPIT
WAA0354X
1. Power liftgate switch (if so equipped)
2. Heated steering wheel switch
3. Instrument brightness control switch
4. TRIP/RESET switch for twin trip od-ometer
5. Headlight, fog light and turn signal switch
— Headlight
— Turn signal
— Fog light
6. Steering-wheel-mounted controls (left side) — Audio control steering switch
— Vehicle information display control
— Trip computer switch
7. Wiper and washer switch
8. Steering-wheel-mounted controls (right side)
— Cruise control system (if so
equipped)
— Intelligent Cruise Control (ICC) sys-
tem (if so equipped)
— Lane Departure Prevention (LDP)
system (if so equipped)
— Distance Control Assist (DCA) sys-
tem (if so equipped)
— Blind Spot Intervention
®(BSI) sys-
tem (if so equipped)
— Hands-Free Phone System switch
9. Shift lever
10. Four-Wheel Drive (4WD) shift switch (if so equipped)/SNOW mode switch/
TOW mode switch/Vehicle Dynamic
Control (VDC) OFF switch
11. INFINITI controller
12. Headlight aiming control (if so equipped)
13. Power liftgate main switch
14. Remote tip-up 2nd row seat switch (if so equipped)
Instruments and controls2-3
COCKPIT
Type A (if so equipped)
The power outlet is used for powering
electrical accessories such as cellular tele-
phones.
CAUTION
.The outlet and plug may be hot
during or immediately after use.
. Do not use with accessories that
exceed a combined power draw of
12 volts, 120W (10A) for all the
power outlets. Do not use double
adapters or more than one electrical
accessory.
. This power outlet is not designed for
use with a cigarette lighter unit.
. Push the plug in as far as it will go. If
good contact is not made, the plug
may overheat or the internal tem-
perature fuse may blow.
SIC2648
Main switch
Type B (if so equipped)
The power outlet (plug type) is located on
the back side of the front console. It can
operate when the ignition switch in the ON
position and the main switch (located in the
console box) is ON.
The specification of this power outlet is for
use of a 120 volt, 150W (1.25A) power
draw.
To turn on or off the power supply to the
outlet, push the ON
or OFFside of the
main switch. When the switch is turned to
the ON position, the indicator light
will
illuminate.
JVI1638X
Power outlet
Pull up the cover and plug in.
After using the power outlet, be sure to turn
off the main switch.
CAUTION
. Do not use with accessories that
exceed a 120 volt, 150W (1.25A)
power draw.
. Use this power outlet with the engine
running. (If the engine is stopped, this
could result in a discharged battery.)
Instruments and controls2-61
WIRELESS CHARGER (if so
equipped)
The wireless charger is located inside the lid.
Push the lid release button up to open the lid.
Place the smartphone on the pad of the
wireless charger with screen face up. Char-
ging will start automatically. The smart-
phone will be charged continuously while
the ignition switch is in the ON position.
NOTE:
The wireless charger requires the vehicle
doors to be closed before charging will
start. If the doors are opened, the charging
function will not operate.
WARNING
.Never put metallic materials between
the wireless charger and a smart-
phone.
. Those who use a pacemaker or other
medical equipment should contact
the electric medical equipment man-
ufacturer for the possible influences
before use.
. Never put cloth over the smartphone
during charging process.
. Never charge a smartphone when it is
wet. .
Never put metallic materials or small
goods such as a cigarette lighter,
Intelligent Key or memory drive.
CAUTION
.Do not put an RFID/NFC/credit card
between the wireless charger and a
smartphone. This could cause data
corruption in the card.
. Do not use the wireless charger with
dust accumulated or dirt on the pad.
. Do not hit the surface of the wireless
charger.
. Do not spill liquid (water, drinks, etc.)
on the charging pad.
. Do not use grease, oil or alcohol for
cleaning charging pad.
Wireless charger Indicator
The indicatorwill illuminate in orange
when the charging process is started.
When the charging has completed, the
indicator illuminates in green.
If a malfunction occurs or the charging
process has stopped, the indicator will blink
in orange for 8 seconds then turn off.
Operation of the wireless charger
To use the wireless charger, it is necessary to
properly position the smartphone on the
charging pad with the screen facing up. To
maximize charging performance, ensure the
smartphone is fully seated on the center of
the charging pad over the
logo.
Because the location of the power receiver
may vary depending on the smartphone, you
will need to try and find the area that suits
your smartphone.
Because some smartphone cases or acces-
sories may adversely affect charging, re-
move them before wireless charging.
Turn off the vibration function of the
smartphone before wireless charging.
NOTE:
. Only a Qi compatible smartphone can be
used.
. The smartphone or the wireless charger
may be warmed during charging process
and the charging may stop by the
protection function of the smartphone
or the wireless charger. This is not a
malfunction. If this occurs, restart char-
ging after the smartphone or the wire-
less charger cooled down. The indicator
will blink in orange then turn off.
. The wireless charging process may be
stopped by the status of the smart-
Instruments and controls2-63
2-64Instruments and controls
phone (battery temperature, etc.).
. If a radio noise interference occurs
during charging process, put the smart-
phone onto the center (
logo) posi-
tion of the wireless charger.
. The wireless charging process will stop
during process of searching the Intelli-
gent Key.
. The wireless charging process will not be
started when a USB (Universal Serial
Bus) cable is connected to the smart-
phone. The indicator may illuminate in
orange or blink if the smartphone is put
on the wireless charger with a USB cable
connected. However, charging is not
performed.
. Depending on the type of the smart-
phone, the indicator may remain illumi-
nated in orange even when the charging
process has been completed.
FCC ID: BEJWC500MNM
IC: 2703H-WC500MNM
This device complies with part 15 of the
FCC Rules and RSS-Gen of IC Rules.
Operation is subject to the following two
conditions:
(1) This device may not cause harmful
interference, and
(2) This device must accept any interference
received, including interference that may cause undesired operation.
Changes or modifications not expressly
approved by the party responsible for
compliance could void the user’s authority
to operate the equipment.
RF Radiation Exposure Statement: This
equipment complies with FCC RF Radiation
exposure limits set forth for an uncontrolled
environment.
This device and its antenna must not be co-
located or operating in conjunction with any
other antenna or transmitter.
This equipment should be installed and
operated with a minimum distance of
15cm between the radiator and your body.
ISED Compliance Statement
This device complies with RSS-Gen of IC
Rules
Operation is subject to the following two
conditions:
(1) This device may not cause harmful
interference, and
(2) This device must accept any interference
received, including interference that may
cause undesired operation.
Changes or modifications made to this
device, not expressly approved by LG
Vehicle Components Company, will void
the user’s authority to operate the equip-
ment.
ISED RF Radiation Exposure Statement:
This equipment complies with ISED RF
Radiation exposure limits set forth for an
uncontrolled environment. This device and
its antenna must not be co-located or
operating in conjunction with any other
antenna or transmitter. This equipment
should be installed to operate with a
minimum distance of 15cm between the
radiator and the end-user’s body and arms.
WARNING
.Radio waves could adversely affect
electric medical equipment. Those
who use a pacemaker should contact
the electric medical equipment man-
ufacturer for the possible influences
before use.
. The Intelligent Key transmits radio
waves when the buttons are pushed.
The FAA advises that the radio
waves may affect aircraft navigation
and communication systems. Do not
operate the Intelligent Key while on
an airplane. Make sure the buttons
are not operated unintentionally
when the unit is stored during a
flight.
The Intelligent Key system can operate all
the door locks using the remote controller
function or pushing the request switch on
the vehicle without taking the key out from a
pocket or purse. The operating environment
and/or conditions may affect the Intelligent
Key system operation.
Be sure to read the following before using
the Intelligent Key system.
CAUTION
. Be sure to carry the Intelligent Key
with you when operating the vehicle.
. Never leave the Intelligent Key in the
vehicle when you leave the vehicle.
The Intelligent Key is always communicating
with the vehicle as it receives radio waves.
The Intelligent Key system transmits weak
radio waves. Environmental conditions may
interfere with the operation of the Intelligent
Key system under the following operating
conditions.
. When operating near a location where
strong radio waves are transmitted, such
as a TV tower, power station and broad-
casting station.
. When in possession of wireless equip-
ment, such as a cellular telephone,
transceiver, and CB radio.
. When the Intelligent Key is in contact
with or covered by metallic materials.
. When any type of radio wave remote
control is used nearby.
. When the Intelligent Key is placed near
an electric appliance such as a personal
computer. .
When the vehicle is parked near a parking
meter.
In such cases, correct the operating condi-
tions before using the Intelligent Key func-
tion or use the mechanical key.
Although the life of the battery varies
depending on the operating conditions, the
battery’s life is approximately 2 years. If the
battery is discharged, replace it with a new
one.
Since the Intelligent Key is continuously
receiving radio waves, if the key is left near
equipment which transmits strong radio
waves, such as signals from a TV and
personal computer, the battery life may
become shorter.
For information regarding replacement of a
battery, see “Intelligent Key battery replace-
ment” (P.8-21).
As many as 4 Intelligent Keys can be
registered and used with one vehicle. For
information about the purchase and use of
additional Intelligent Keys, contact an
INFINITI retailer.
CAUTION
. Do not allow the Intelligent Key,
which contains electrical compo-
nents, to come into contact with
Pre-driving checks and adjustments3-7
INTELLIGENT KEY SYSTEM