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Used Vehicle/Digital Key
Maintenance
Purchasing used vehicle
If any of the digital key devices (smart
phone key, card key) are registered in
the vehicle, the message ‘Digital key(s)
active’ will appear on the instrument
cluster once when the vehicle is turned
on after unlocking the vehicle door.
When purchasing a used car, be sure to
check the message and delete the smart
phone key and card key registered by
the previous user. Please let us know
the purchase of a used vehicle through
Genesis Customer Care. Check whether
the card key that came with the used
vehicle operates properly. If the card key
does not work properly, delete the card
key and register the smart phone key,
and then re-register the card key.
Digital Key Maintenance
If you need to have your Digital Key
System repaired or replaced, the
registered smart key/card key can be
deleted. In this case, you should delete
the digital key on the smart phone and
re-register the key.
Limitations of the System
[ Genesis Digital Key App on the smart
phone and card key may not work if
any of the following occurs:
- The Digital Key App in the smart phone is deleted (reinstall the app)
- Account log information of Genesis
Digital Key App is expired (required
to re-log in)
- When you try to log in from another smart phone instead of the
registered smart phone with same
user account - Smart phone rooting
or app hacking is detected
- Smart phone battery or the vehicle battery is discharged
- Smart phone’s screen is off or locked
- NFC or Bluetooth is turned off in the smart phone settings
- Smart phone’s mobile network setting is off or airplane mode is
activated
- A credit card is overlapped in the back of your smart phone, or metal
or thick smart phone case is used
- Using the card key with other cards, or using it in a wallet or card holder
- There is electronic interference by other vehicles, objects, etc.
[ The vehicle may not be controlled
by the smart phone if any of the
following occurs:
- Basic and necessary functions of the smart phone are operating
(general call, urgent call, audio or
NFC payment)
- Using wireless earphone
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WARNING
Before programming HomeLink® to a
garage door opener or gate operator,
make sure people and objects are out
of the way of the device to prevent
potential harm or damage. Do not
use the HomeLink® with any garage
door opener that lacks the safety
stop and reverse features required
by U.S. federal safety standards (this
includes any garage door opener model
manufactured before April 1, 1982).
A garage door that cannot detect an
object - signaling the door to stop and
reverse - does not meet current U.S.
federal safety standards. Using a garage
door opener without these features
increases the risk of serious injury or
death.
For more information, contact
HomeLink® at www.homelink.com, or
call Home-Link customer support at
1-800-355-3515.
It is also recommended that a new
battery be replaced in the handheld
transmitter of the device being trained
to HomeLink® for quicker training and
accurate transmission of the radio
frequency.
1. Programming ome ink
Š
The following steps show how to
program HomeLink. If you have any
questions or are having difficulty
programming your HomeLink buttons,
refer to the HomeLink website or call the
HomeLink customer support toll-free
number. Do this, before going back to
the dealer who sold you the car.[
Visit the HomeLink website at: www.
homelink.com. Then at the top of the
page, choose your vehicle make. Then
watch the You Tube video, and/or
access additional website information.
[ If you choose to access the website
via your cell phone, scan the QR code.
[ Or, call HomeLink customer support
at 1-800-355-3515 (Please have the
vehicle make/model AND the opener
device make/model readily available.)
1) Programming Preparation
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1. When programming a garage door
opener, it is advised to park the
vehicle outside of the garage.
2. It is recommended that a new battery be placed in the handheld transmitter
of the device being programmed to
HomeLink for quicker training and
accurate transmission of the radio-
frequency signal.
3. Place the ignition switch to the ACC (Accessory) position for programming
of HomeLink.