WHAT IS 911 ASSIST
If a crash deploys an airbag, excluding kneeairbags and rear inflatable seatbelts, oractivates the fuel pump shut-off, yourvehicle may be able to contact emergencyservices by dialing 911 through a paired andconnected Bluetooth®-enabled phone.
Website
www.owner.ford.comwww.syncmyride.cawww.syncmaroute.ca
Not all crashes will deploy an airbag oractivate the fuel pump shut-off (thetriggers for 911 Assist). If a connected cellphone sustains damage or loses itsconnection to SYNC during a crash, SYNCwill search for and try to connect to apreviously paired cell phone; SYNC willthen attempt to call emergency services.
Before making the call:
•SYNC provides a short window of time(about 10 seconds) to cancel the call.If you fail to cancel the call, SYNCattempts to dial 911.
•SYNC says the following, or a similarmessage: "SYNC will attempt to call911, to cancel the call, press Cancel onyour screen or press and hold thephone button on your steering wheel."
If you do not cancel the call, and SYNCmakes a successful call, a pre-recordedmessage plays for the 911 operator, andthen the occupant(s) in your vehicle is ableto talk with the operator. Be prepared toprovide your name, phone number andlocation immediately, because not all 911systems are capable of receiving thisinformation electronically.
During an emergency call, the systemtransmits vehicle data to emergencyservices.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911Assist to make an emergency call if youcan do it yourself. Dial emergencyservices immediately to avoid delayedresponse time which could increase therisk of serious injury or death after acrash. If you do not hear 911 Assist withinfive seconds of the crash, the system orphone may be damaged ornon-functional.
WARNING: Always place yourphone in a secure location in your vehicleso it does not become a projectile or getdamaged in a crash. Failure to do so maycause serious injury to someone ordamage the phone which could prevent911 Assist from working properly.
WARNING: Unless the 911 Assistsetting is set on before a crash, thesystem will not dial for help which coulddelay response time, potentiallyincreasing the risk of serious injury ordeath after a crash.
•SYNC must be powered and workingproperly at the time of the incident andthroughout feature activation and use.
•The 911 Assist feature must be set onbefore the incident.
•You must pair and connect aBluetooth® enabled and compatiblecell phone to SYNC.
•A connected Bluetooth® enabledphone must have the ability to makeand maintain an outgoing call at thetime of the incident.
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Remote Start (If Equipped)
WARNING: Do not start the enginein a closed garage or in other enclosedareas. Exhaust fumes are toxic. Alwaysopen the garage door before you startthe engine. Failure to follow thisinstruction could result in personal injuryor death.
Note: Do not use remote start if your fuellevel is low.
The remote start button is on theremote control.
This feature allows you to start yourvehicle from the outside. The remotecontrol has an extended operating range.
If your vehicle has automatic climatecontrol, you can configure it to operatewhen you remote start your vehicle. SeeClimate Control (page 117). A manualclimate control system will run at thesetting it was set to when you switchedyour vehicle off.
Many states and provinces haverestrictions for the use of remote start.Check your local and state or provinciallaws for specific requirements regardingremote start systems.
The remote start system does not work if:
•The ignition is on.
•The alarm system triggers.
•You disable the feature.
•The hood is open.
•The transmission is not in park (P).
•The vehicle battery voltage is too low.
•The service engine soon light is on.
Remote Control Feedback (IfEquipped)
An LED on the remote control providesstatus feedback of remote start or stopcommands.
StatusLED
Remote startsuccessfulSolid green
Remote stopsuccessfulSolid red
Request failed orstatus not receivedBlinking red
Status incompleteBlinking green
Remote Starting Your Vehicle
Note: You must press each button withinthree seconds of each other. If you do notfollow this sequence, your vehicle does notstart remotely, the direction indicators donot flash twice and the horn does not sound.
To remote start your vehicle:
1.Press the lock button to lock all thedoors.
2.Press the remote start button twice.The exterior lamps flash twice.
The horn sounds if the system fails to start.
Note:You must press the push buttonignition switch on the instrument panel oncewhile applying the brake pedal beforedriving your vehicle.
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Headlamp High Beam Indicator
It illuminates when you switchthe headlamp high beam on. Itflashes when you use theheadlamp flasher.
Hood Ajar Warning Lamp
Illuminates when the ignition ison and the hood is notcompletely closed.
Low Beam Malfunction (If Equipped)
Lights when there is amalfunction with the low beamheadlamp.
Low Fuel Level Warning Lamp
If it illuminates when you aredriving, refuel as soon aspossible.
Low Tire Pressure Warning Lamp
It illuminates when your tirepressure is low. If the lampremains on with the enginerunning or when driving, check the tirepressure as soon as possible.
It also momentarily illuminates when youswitch the ignition on to confirm the lampis functional. If it does not illuminate whenyou switch the ignition on, or begins toflash at any time, have the system checkedby your authorized dealer.
Low Washer Fluid Level WarningLamp
It illuminates when the washerfluid is low.
Oil Pressure Warning Lamp
It illuminates when you switchthe ignition on.
If it illuminates when the engineis running this indicates a malfunction.Stop your vehicle as soon as it is safe todo so and switch the engine off. Check theengine oil level. If the oil level is sufficient,this indicates a system malfunction. Haveyour vehicle checked as soon as possible.
See Engine Oil Check (page 266).
Parking Lamps
It illuminates when you switchthe parking lamps on.
Powertrain Malfunction/ReducedPower/Electronic Throttle Control
Illuminates when the system hasdetected a powertrain or afour-wheel drive fault. Contactan authorized dealer as soon as possible.
Service Engine Soon
If it illuminates when the engineis running this indicates amalfunction. The On BoardDiagnostics system has detected amalfunction of the vehicle emission controlsystem.
If it flashes, engine misfire may beoccurring. Increased exhaust gastemperatures could damage the catalyticconverter or other vehicle components.Drive in a moderate fashion, avoid heavyacceleration and deceleration and haveyour vehicle immediately serviced.
It illuminates when you switch the ignitionon prior to engine start to check the bulband to indicate whether your vehicle isready for Inspection and Maintenance(I/M) testing.
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Auto-Start-Stop
ActionMessage
The system is not functioning. A manual restart is required.Auto StartStop ManualRestart Required
The engine needs to be restarted, press the clutch pedal tostart.Auto StartStop PressClutch to Start Engine
The engine needs to be restarted, press any pedal to start.Auto StartStop Press aPedal to Start Engine
Select neutral for the system to restart the engine.Auto StartStop SelectNeutral To Start Engine
Displays when the vehicle is in StartStop when the door isopened. Switch the ignition off before leaving the vehicle ifthe system has shut down the engine.
Vehicle is ON
The system detects a fault that requires service. Stop yourvehicle in a safe place. Have your vehicle checked as soon aspossible.
Auto StartStop Malfunc-tion Service Required
The engine needs to be restarted, press the brake pedal harderto start.Auto StartStop PressBrake Harder to Activate
Conditions are not met for the Auto StartStop system tofunction properly.Auto StartStop NotAvailable
Select park for the system to restart the engine.Auto StartStop Shift toP, then Restart Engine
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Battery and Charging System
ActionMessage
The charging system needs servicing. If the warning stays onor continues to come on, have your vehicle checked as soonas possible.
Check Charging System
The battery management system detects an extended low-voltage condition. Your vehicle will disable various featuresto help preserve the battery. Turn off as many of the electricalloads as soon as possible to improve system voltage. If thesystem voltage has recovered, the disabled features willoperate again as normal.
Low Battery FeaturesTemporarily Turned Off
The battery management system determines that the batteryis at a low state of charge. Turn your ignition off as soon aspossible to protect the battery. This message will clear onceyou restart your vehicle and the battery state of charge hasrecovered. Turning off unnecessary electrical loads will allowfaster battery state-of-charge recovery.
Turn Power Off To SaveBattery
The charging system needs servicing. If the warning stays onor continues to come on, have your vehicle checked as soonas possible.
Charging System ServiceSoon
The charging system needs servicing. Have your vehiclechecked as soon as possible.Charging System ServiceNow
The battery management system determines that the batteryis at a low state of charge. Turn your ignition off as soon aspossible to protect the battery. This message clears once yourestart your vehicle and the battery state of charge hasrecovered.
Battery State of ChargeLow
Blind Spot Information and Cross Traffic Alert System
ActionMessage
A fault with the system has occurred. Have your vehiclechecked as soon as possible.Blindspot System Fault
The system sensors are blocked. See Blind Spot Informa-tion System (page 206).Blindspot Not AvailableSensor Blocked SeeManual
The system detects a vehicle.Cross Traffic Alert
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Lane Keeping System
ActionMessage
The system has malfunctioned. Have your vehicle checkedas soon as possible.Lane Keeping Sys.Malfunction ServiceRequired
The system has detected a condition that has caused thesystem to be temporarily unavailable. See Lane KeepingSystem (page 201).
Front Camera Tempor-arily Not Available
The system has detected a condition that requires you toclean the windshield in order for it to operate properly.Front Camera Low Visib-ility Clean Screen
The system has malfunctioned. Have your vehicle checkedas soon as possible.Front Camera Malfunc-tion Service Required
The system requests you to keep your hands on the steeringwheel.Keep Hands on SteeringWheel
Maintenance
ActionMessage
Stop your vehicle as soon as safely possible and turn off theengine. Check the oil level. If the warning stays on or continuesto come on with your engine running, have your vehiclechecked as soon as possible.
Low Engine Oil Pressure
The engine oil life remaining is 10% or less.Change Engine Oil Soon
The oil life left is at 0%.Oil Change Required
The brake fluid level is low, inspect the brake system immedi-ately.Brake Fluid Level Low
The brake system needs servicing. Stop your vehicle in a safeplace. Have your vehicle checked as soon as possible.Check Brake System
Your vehicle is still in Transport or Factory mode. This maynot allow some features to operate properly. Have your vehiclechecked as soon as possible.
Transport / FactoryMode Contact Dealer
The powertrain needs service due to a powertrain malfunction.See Manual
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Park Aid
ActionMessage
The system has detected a condition that requires service.Have your vehicle checked as soon as possible. See FrontParking Aid (page 187).
Check Front Park Aid
The system has detected a condition that requires service.Have your vehicle checked as soon as possible. See RearParking Aid (page 187).
Check Rear Park Aid
Displays the park aid status.Front Park Aid On Off
Displays the park aid status.Rear Park Aid On Off
Power Steering
ActionMessage
The power steering system has detected a condition thatrequires service. Have your vehicle checked as soon aspossible.
Steering Fault ServiceNow
The power steering system is not working. Stop your vehiclein a safe place. Have your vehicle checked as soon as possible.Steering Loss StopSafely
The power steering system has detected a condition withinthe power steering system, passive entry or the passive startsystem requires service. Have your vehicle checked as soonas possible.
Steering Assist FaultService Required
Pre-Collision Assist
ActionMessage
A fault with the system has occurred. Have your vehiclechecked as soon as possible.Collision WarningMalfunction
You have a blocked sensor due to bad weather, ice, mud orwater in front of the radar sensor. You can typically clean thesensor to resolve. See Pre-Collision Assist (page 213).
Collision Warning NotAvailable SensorBlocked See Manual
A fault with the system has occurred. Have your vehiclechecked as soon as possible.Collision Warning NotAvailable
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AUTO-START-STOP (IF EQUIPPED)
The system helps reduce fuel consumptionby automatically shutting off and restartingthe engine while your vehicle is stopped.The engine will restart automatically whenyou release the brake pedal. In somesituations, your vehicle may restartautomatically, for example:
•To maintain interior comfort
•To recharge the battery
Note:Power assist steering is turned offwhen the engine is off.
WARNING: Apply the parkingbrake, shift into park (P), switch theignition off and remove the key beforeyou leave your vehicle. Failure to followthis instruction could result in personalinjury or death.
WARNING: Apply the parkingbrake, shift into park (P), switch theignition off and remove the key beforeyou open the hood or have any serviceor repair work completed. If you do notswitch the ignition off, the engine couldrestart at any time. Failure to follow thisinstruction could result in personal injuryor death.
WARNING: The system mayrequire the engine to automaticallyrestart when the auto-start-stopindicator illuminates green or flashesamber. Failure to follow this instructioncould result in personal injury.
The Auto-Start-Stop system status isavailable at a glance within the informationdisplay. See Information Displays (page96).
Enabling Auto-Start-Stop
The system is automatically enabled everytime you start your vehicle if the followingconditions are met:
•The Auto-Start-Stop button is notpressed (not illuminated).
•Your vehicle exceeds an initial speedof 3 mph (5 km/h) after you haveinitially started the vehicle.
•Your vehicle is stopped.
•Your foot is on the brake pedal.
•The transmission is in drive (D).
•The driver's door is closed.
•There is adequate brake vacuum.
•The interior compartment has beencooled or warmed to an acceptablelevel.
•The front windshield defroster is off.
•The steering wheel is not turned rapidlyor is not at a sharp angle.
•The vehicle is not on a steep roadgrade.
•The battery is within optimal operatingconditions (battery state of charge andtemperature in range).
•The engine coolant is at operatingtemperature.
•Elevation is below approximately12,000 ft (3,650 m).
•Ambient temperature is moderate.
The green Auto-Start-Stopindicator light on the instrumentcluster will illuminate to indicatewhen the automatic engine stop occurs.
If the instrument cluster isequipped with a greyAuto-Start-Stop indicator light,it is illuminated when automatic enginestop is not available due to one of theabove noted conditions not being met.
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